Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.7  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I had an agreed upon deal with the GM of this store.

By outdr on 4/23/2019 at 8:14 PM. Helped by multiple.

I had an agreed upon deal with this store with the GM. The credit department ran my credit. The next day when I was waiting for the call to set up the delivery, no one would return my calls. I have purchased 5 vehicles from this group prevesouly. Never again. They renigged on the deal as they decided it was not lucrative enough for them. AN AGREED UPON DEAL with the GM. SHAME ON YOU. You will not have any future business from me or anyone I can reach out to about this. You led me to believe the car was mine for 3 business days. SHAME ON YOU>

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing my third vehicle from Berlin City.

By Lease2018 on 10/18/2018 at 3:21 AM. Helped by Sam sales,Alex delivered vehicle, Pat installation of my cover.

My salesman Sam Sharif was outstanding. Took Care of all my questions. I would highly recommend him and Berlin City. He was responsive. I will let my family know

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Excellent Service

By Dabrnone on 9/23/2018 at 4:25 PM. Helped by Mike and Randy.

Met my needs and made me a happy customer and I won't hesitate retirnong. Every one I met was friendly and accommodating. I have already scheduled another visit to have my Buick detailed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, Convenient

By Tahoe4me on 9/20/2018 at 9:37 PM. Helped by Mark Axelsen.

Excellent customer service through the whole sale process, very good communication, was able to get me the car I wanted at the price I was looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Angel V on 9/16/2018 at 3:58 PM. Helped by Scott Knapp.

That where great and had everything ready when we got other then the fact it didn’t pass inspection everything else was great I would re recommend this place to all friends if my truck passes Inspection

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Dlguitarman on 8/29/2018 at 3:37 PM. Helped by Michael Sullivan, randall grondin,.

Detailed and willing to help. Would recommend! Service work professional and technician explained processes of the repair work. Very friendly employees and easy to talk to

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience and excellent service

By Apike21 on 8/18/2018 at 9:09 PM. Helped by Dana Lavoie, Christian Pugh.

They were so helpful and fixed the slow leak in my tire right away. Everyone is always so kind and always gets my vehicle in for service right away! They even washed my car for me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very accommodating

By Jt on 6/12/2018 at 2:09 PM. Helped by Thomas Nihan.

When I went into berlin city looking for a new truck Thomas was very helpful in finding the truck that fit all my needs and wants. While there everyone was was very friendly and and willing to assist with anything that I needed.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Quick

By Blah123 on 6/1/2018 at 10:51 AM. Helped by Scott Knapp.

All went well.i recommend Berlin because it's easy. I live in a remote area, and am self employed, so not have to go to the lot is very helpful

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Workmanship

By Bob Blais on 5/26/2018 at 4:00 PM. Helped by Dave Brooker - Service Advisor.

I took my 2013 Chevy Malibu to Berlin City Chevrolet GMC Buick to have an over heating issue diagnosed and resolved. The repair involved replacing the water pump assembly and was done in a timely manor and the cost of the repair was very reasonable. I have scheduled another appointment to have the A/C heater blend doors diagnosed because of a grinding, clicking noise when switching from the floor position to the front vents where the A/C or heat comes out and not getting the full volume of air. I am confident that the mechanics at Berlin City Chevrolet will have this issue resolved and the volume of airflow will be like the day the car came off the production line. It takes a good team that works in sync from setting up an appointment to, diagnostics and the completed repair. I want to thank you all for making it happen, Bob Blais - Berlin, NH

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Happy customer on 5/25/2018 at 3:36 PM. Helped by ? Name met so many wonderful people.

The team makes you feel important to them and your needs. They continue to update you on your vehicle repair while you are waiting in a comfortable lounge area with refreshments. friendly atmosphere

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great work!

By Murf on 5/10/2018 at 7:38 PM. Helped by Mr. Grondin.

Had a lot done to my car. Everything was done perfect. Prices are very reasonable. And everybody was polite, even sales people were polite and friendly. Mr.Grondin

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Buying experience

By peter on 5/6/2018 at 8:40 PM. Helped by Glenn Castro, Brandon, Lindsey, the delivery crew.

Glenn Castro was a pleasure to work with. He was very helpful, answering every question quickly and professionally. I would highly recommend this dealership to my friends .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great team of people; professional and knowledgeable

By BonnyPeplin on 1/29/2018 at 10:07 PM. Helped by Adam Fontaine, Justin Smiley.

My husband and I were in the process of finding a vehicle when he spoke with Adam at the dealership about a Chevy Traverse. I was on the fence until I walked in and was treated with respect and all of my questioned were answered. The financing department has Justin who has tirelessly helped us through the process and I recommend their dealership to everyone I know!

I would recommend this dealer.

Overall Rating

3.0  

5   Customer Service
3   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Deceptive Sales Practices

By SunnyBuck1296 on 1/19/2018 at 9:01 PM. Helped by Ashley and Sam S..

After contacting Berlin City on an Email for an Upgrade and finding a Truck to Test Drive I was not contacted until multiple emails were sent I was told by Ashley that the Test Drive that I scheduled was set for the day that I requested. I received an email to confirm from the Sales Manager Sam so I confirmed that I was coming to test drive the specific vehicle that I requested and after that on the way there which is 50 miles 1 way and over 1 hour away. Soon after My email to confirm My test drive I received a call from Ashley to tell Me the Truck was no longer available and that they had the same Truck in the same price range so when I arrived they tried to sell Me a Truck that I did not want a Bait and Switch. After the GM of Berlin City (Chad) left the Dealership has gone downhill. Very Deceptive Sales Practice Stay away

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service !!!

By kjoconnell on 7/20/2017 at 1:28 AM. Helped by Caramon.

I just had the second service done on my 2016 Silverado 2500. I was in and out in less time than I expected. I enjoy the interaction between the staff whenever I am at this dealership. Everyone is very friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Body Shop

By Jack P. Crisp, Jr. on 7/5/2017 at 6:26 PM. Helped by Christine Blair.

I received excellent service at the Berlin City Body Shop. Christine Blair did an outstanding job taking care of the problems I was having with my car. I highly recommend this body shop.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service

By Richard Arsenault on 7/2/2017 at 10:29 PM. Helped by Shawn Keezer.

I am very satisfy on how my concern for the transmission was shifting was handle. The service department test drove and assured me it work as designed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SERVICE

By username: on 7/2/2017 at 1:20 PM. Helped by Randy,Dave.

I have been a customer of berlin city in Gorham N.H., since I bought my first Silverado in 1999. Berlin City sales and service are the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EASY and PLEASANT

By Goodman,Gail1108 on 6/29/2017 at 12:40 AM. Helped by Lee, Jake, Brandon, Denise.

Lee, Jake, Brandon and Denise what fantastic employee's who made our purchase EASY and PLEASANT. Second purchase in 3 years. Fantastic experience great deals.

I would recommend this dealer.