Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless experience and free State inspection

By Satisfied Customer on 9/15/2019 at 4:53 PM. Helped by Eric Surawski.

I've never purchased a vehicle from Berlin City, but I service both of my vehicles at Berlin City (2016 Honda Accord and 2015 Acura TLX). Thus far, I've never had an issue with the Service Department. My vehicle is always ready when promised, and I appreciate having the ability to make and update my service appointments online. After my free state inspection was performed, I noticed that the inside of my windshield had been cleaned thoroughly, which is a really nice touch! Berlin City also threw in a free car-wash when I paid nothing for the appointment -- what's not to love?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

OIL change and tire rotation

By John L on 9/13/2019 at 7:27 PM. Helped by Ryan.

Great service - service rep explained service carefully, told me approx time to wait and i waited in lounge with TV , cold Water & coffee and fruits available. Very nice and comfortable!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scheduled service call

By Black beauty on 9/14/2019 at 12:25 AM. Helped by I don’t remember. There was a greeter and the service manager..

Appointment was on time, procedure was efficient and friendly. Service was quick, feedback on potential other service was given. Waiting room was clean and fairly quiet and the coffee was good.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Inspection sticker

By Sc on 9/13/2019 at 8:24 PM. Helped by Eric - very professional..

My appointment was for 3:15. I left the dealership at 4:30. I expected to leave much sooner. Eric told me they need more guys that can do inspections.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Recall Real Easy

By the postman on 9/12/2019 at 9:17 PM. Helped by Jessica Curit-Ramos.

A short phone call to Jessica Curit-Ramos, service advisor, concerning a recent recall issue with our 2019 Honda CRV was all that was necessary to schedule, repair and release the vehicle as quoted. A related part required a special order and arrived promptly. Another phone call to Jessica and this minor issue will be quickly taken care of. Jessica is very professional, knowledgeable and personable when interacting with her clients. She is a significant asset to the Berlin City Honda operations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As promised and on time. Can't beat that!

By Ken on 9/11/2019 at 8:30 PM. Helped by Jessica Curit-Ramos.

Even though it was fairly busy, the car was returned as promised, on time and with a smile. 5he waiting area clean and stocked with drinks and snacks, too.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Overall very Good experience

By Stacey on 9/9/2019 at 1:27 PM. Helped by Dave.

Sales guy was great. Was not pushy but understood what we were hoping for and worked with us to find a way to make it work. The only complaint we had was that it took too long to get into financing. We also heard we were approved but didn’t get the drains for a long time. We were especially curious about the rate. Honestly it felt like the company wanted us to get excited and then give us the news so we wouldn’t walk away. Didn’t feel great. Finance guy was great once we got in to see him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent smooth experience!

By Claudia Grandy on 9/9/2019 at 1:40 PM. Helped by Steve Gendron.

Excellent, smooth friendly and overall fantastic service from start to finish. Steve Gendron sold us the car and he had sold me my last car 8 years ago. He is my go to guy for sure. Excellent customer service from beginning to end

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Had a blast bought a car.

By Skiearle on 9/9/2019 at 12:49 PM. Helped by Megan Cogswell and Benjamin Roberts.

Completely satisfying buying experience! We knew what we wanted, Megan found the perfect way for us to get it! And the experience was a lot of fun to boot! We'll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great

By Brian on 9/9/2019 at 12:32 PM. Helped by Jamie, Chrie & Phil.

I was greeted at the door with a friendly smile (Jamie) and that same warm greeting continued throughout the process. I was passed onto Chris in Finance where I received more great customer service until we had made the final piece of leasing this new car a reality. I highly recommend Jamie, Chris and Berlin City and look forward to continuing to work with them in the future. Brian

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They make it difficult, not easy!

By John on 9/9/2019 at 12:28 PM. Helped by Sales:Dana Rowe, F&I:(Don't recall name-was in center office of the 3 offices on the right end of showroom).

The car I leased was not the lowest price, but was located, and I needed it. This was done virtually. I was told to come in and sign the paperwork and to “plan for 1 ½ - 2 hours”. I received an appointment email confirmation for 3:01 p.m. I was told to text a copy of my license and insurance card, in advance, which I did, as “this will save a little bit of time”. I arrived on time and simply had to wait for F&I. While I was waiting, I was told by a F&I person (not the one I was going to deal with), that at one point I would be next. That did not happen. I left at 6:04 p.m. I was quoted a price of $255.00 down/$255.00 per month. When I was presented the initial paperwork, the pricing was $255.99 down/$255.99 per month, which I rejected. I told them I did not want the $99 wheel locks, which was not on the window sticker, and was told I had to buy them. I was told by my salesman that it should work out that my car could be delivered at no charge to me. When I followed up, I was told “we won’t be able to deliver it”. I had a 9:00 a.m. scheduled time to pick up the car and was told GENIE would set things up with me. GENIE never showed and my salesman did what he could and said GENIE would contact me in a couple of days. I have purchased a lot of vehicles over the years and have never encountered anything like this.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service and follow up

By Kris Sanborn on 9/8/2019 at 6:09 PM. Helped by Eric Surawdki, Josh Andrews.

Was checked in promptly with immediate follow up of issue. Fast service I was in and out in no time. Reviewed services done and sent me on my way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Convenient and excellent service

By Pat on 9/8/2019 at 5:08 PM. Helped by Eric.

Fast service. Nice to have a free multi point inspection done & get a coupon for a free car wash at scrub a dub. Nice waiting area.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Fast and easy.

By Not Too Shabby on 9/7/2019 at 6:07 PM. Helped by Megan & Jeff.

This is the third vehicle from Berlin Honda and this time it was the fastest and easiest time by far. Most everything was handled by email and texting. All I needed to do was go and sign the papers. Plus they added a few extras for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Honda2019 on 9/7/2019 at 11:38 AM. Helped by Dana, Chris, Zack.

They were all great to work with. Very knowledgeable staff. It's never easy buying a new vehicle and they helped take some of the stress out of it! Our family has bought several vehicles through Berlin City. We keep coming back! That's a good sign... Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

easy and efficient

By 207 on 9/6/2019 at 7:41 PM. Helped by Mike Hoyle.

I needed some warranty work as well as routine maintenance. All was accomplished in one visit and I made the appointment only the day before.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All is well

By REAS on 9/6/2019 at 5:55 PM. Helped by Can’t recall.

Thank you for the professional manner in which you keep taking care of our vehicles. It is always a pleasure to co business with you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and amazing

By heidikirn on 9/3/2019 at 3:32 PM. Helped by Nick Sansone and Jessica.

Literally the most pleasant and easy experience getting my car serviced! I actually look forward to when my service is due! The staff is amazing and helpful. Pleasant waiting area and easy to get a ride to a meeting from the shuttle. Thanks so much to Nick Sansone and Jessica as well as Jerry the shuttle driver.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent vehicle shopping experience

By My New Ridgeline on 9/1/2019 at 9:18 PM. Helped by David Cyr, Mark M (financial).

Welcoming folks. Very respectful to me and my wife. Impressed at how fast they were able to locate the vehicle I wanted. This was a good vehicle shopping experience. I have yet to deal with the service dept but if it’s as good as the sales group I think you have a longtime customer in me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

inspection appointment

By Pennie M on 8/31/2019 at 10:35 PM. Helped by I don't his name,.

I had a 1:00 PM appointment, and it took 1 hour + 45 minutes to complete. That seems a little excessive. Overall = very good. Thank you.

I would recommend this dealer.