Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
5  
Overall Experience
4.5  
Price
4.8  
Quality of Work
4.3  
Service
1  

Dealer Reviews

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Overall Rating

5.0  

5   Overall Experience

Assistance with buying a vehicle

By Sheila D. on 3/3/2019 at 11:33 AM.

John Talamelli was terrific to work with. My car was not available on site but they worked hard to find the one I wanted and delivered it to my door. John was very thorough in going over and offered to return after I go over it again myself. Danl K was also very helpful. I would definitely recommend dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE BEST IN THE BIZ

By Mr_Ingrao on 2/23/2019 at 8:30 PM.

If you want the best customer service, with the best selection of new and used vehicles go to Berlin City Lexus. Lynne, Dan, and Imahdi are fantastic! This one stop dealership made my dreams come true! I am glad to be growing a relationship with Berlin Lexus!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best vehicle buying experience ever!

By Su and Jeff on 2/19/2019 at 11:59 AM.

We went to Berlin City Lexus first on our search for a quality preowned vehicle. I had called a few dealers in advance, to make sure they still had the model we wanted to see. Berlin City was one of the few that answered promptly, and were knowledgeable about their current inventory.. A friend had recommended them, and the selection was well beyond that of other dealers. Between Daniel Kahn, General Sales Manager - and - John Talamelli, Dedicated Consultant, we could not have been in better hands. There was no pressure, we were treated well, and the process was seamless and transparent (truth in advertising apparently does exist!) We were pleased to purchase a vehicle, the use of our time and theirs was sensible, and we felt no need to shop elsewhere. I would recommend this dealership to people seriously in the market for a quality vehicle, and a superior purchasing experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very satisfied customer

By Greg C from York on 12/18/2018 at 1:25 AM.

This is a terrific place to shop for a Lexus. I’ve worked with Tony, Dan and Tim, all on the same purchase. Each brings a little different approach and they all work hard to help the buyer get to his goal within budget. There is no pushy sales approach nor are sales and management staff haughty in any way. I’d highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply the best

By Stephen Rand II on 8/27/2018 at 3:40 PM.

The staff here was beyond reasonable on the sale of the vehicle I purchased and has been really helpful to make sure I continue to stay happy with my purchase. I strongly reccomend Berlin city Lexus

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service!!!!

By Tucker Murch on 8/24/2018 at 7:39 PM.

Berlin City Lexus is by the far the best dealership to buy a new or used car. This is my second certified pre owned Lexus and I can’t wait to get my third from them. I always go to Courtney Merrill, she is the best of the best in the car business. She always knows exactly what I am looking for and has a wonderful personality. Every time I Walk through the doors there is always multiple people who greet me by my name. Almost every time I go there the General Manger Dan Kahn will come out and chat with me while my car is in for service. All around just a great group of people to work with. Thank you for everyone’s help there at the Lexus Dealership and Service. If you get your car serviced there you have to go to Lynne Waldroup, her personality and humor alone will brighten your day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT SERVICE & SALES DEPARTMENTS

By JuliaG826 on 8/24/2018 at 5:42 PM.

Everyone has been extremely helpful, congenial, and go above and beyond to answer questions, etc. I am a former Volvo owner and will now NEVER personally own anything other than a Lexus.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

Horrible Service Department

By MikeR on 5/15/2018 at 10:45 PM. Helped by Amy Dunn.

Absolutely abysmal service department. My car was recently there nearly six weeks for an issue with the navigation unit. To be fair, some of the wait time was for parts, but the car often sat for nearly a week when all required parts were in--just waiting for a technician to be assigned to work on it. The icing on the cake was to get the car back filthy inside, with two minor parts missing and the floor air vent not properly re-installed. One would think a Lexus dealership would take the time and have the attention to detail to give the car back to you as least as clean as when you dropped it off. However that was not the case with Berlin City Lexus. I have owned 3 Lexus vehicles over the past 15 years and this dealership has the worst service department of any I have dealt with. The dealership charges premium pricing and gives Yugo service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

John Patten is a gem!

By vgilson on 11/28/2016 at 2:56 PM. Helped by John Patten.

My husband and I worked with John Patten @ the Lexus dealership in Portland. It was refreshing to meet a salesman who was relaxed and knowledgeable, rather than eager and money-driven. If the opportunity presents itself in the future, then we will certainly refer friends directly to John!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Ann on 8/10/2016 at 8:41 PM. Helped by Service Staff, name not known.

I want to say that the Service staff were fantastic. They were friendly and very helpful. The work done on my car was great as well.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

No available service time until July with a car problem.

By JoanneS on 6/7/2016 at 9:36 PM. Helped by Service Manager.

Suddenly, display, radio, gps, and CD player went out. Bought the car - Es 300 hybrid new 14 months ago. Service dept couldn't look at the vehicle until 6/22 (the only day impossible for me) and the next available time in July. Then referred to a salesman because they "know more ." ?????? First call with a problem and not a good experience at all.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Delightful buying experience at Berlin City Lexus of Portlan

By DeboWhit on 2/1/2016 at 4:30 PM. Helped by Mike Wyman, Tim Thomas and two others.

We researched and test drove various vehicles--Mercedes, Audi, Nissan, Mazda--to name a few. The Lexus RX 350 met all of our requirements and then some. Our buying experience was pleasant in every way. We didn't feel pressured at any time and all of our questions were answered promptly and thoroughly. When our sales rep wasn't available, the sales manager took over and returned calls and emails promptly. Mike Wyman listened to what we wanted and addressed our needs in a very professional manner. He didn't attempt to oversell. Mike is very knowledgeable and was very open to having me return for a refresher course on the vehicle once I've driven it for a week or so. I learn by doing and this is the approach that works best with me. We will buy from this dealership in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a very pleasant experience,

By cboullie on 1/28/2016 at 3:35 AM. Helped by Michael Wyman.

The salesman Michael Wyman was very knowledgeable and helpful in picking out a new vehicle, I would recommend people that I know to buy vehicle through this person at Berlin city

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

New car search

By 2005 Camry on 12/17/2015 at 10:56 PM. Helped by Tim Thomas.

I visited sales several times trying to decide on the purchase of an RX 350, new or Lexus Certified. The experience with their sales staff was excellent and one of the best salesman that we have ever dealt with. Tim Thomas was exceptionally knowledgeable about the vehicle and all facets of Lexus RX 350. We did not buy this time but would strongly consider this dealership on another purchase.

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Returned RAV4

By Rplabr on 10/26/2015 at 11:40 AM. Helped by Peter Thibault.

The dealership was cordial and helpful but the vehicle I bought was misrepresented (I was assured the new the 2015 RAV4 was rated to tow up to 1500# without trailer brakes but when reading the Owners Manual I discovered that it was limited to 1000# if the trailer did not have brakes.) I returned the vehicle the next day and received a full refund. The refund was handle well but I would strongly suggest that all sales people thoroughly understand each vehicle's capabilities so that future customers are not blindsided. I found it very inconvenient to return the RAV$ since I had sold my car on the day of the RAV4 sale and now had to rush around to find a suitable replacement. Richard Labrecque

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Relaxed, comfortable and easy

By MikeMei on 3/21/2015 at 12:40 AM. Helped by Chris Green.

I bought my second Lexus today from Berlin City. My previous one lasted over 10 years with few problems. I had sent an email to Berlin City expressing my interest in a car. It was answered by Chris Green. And I went in to see him the next day. What a comfortable experience! While I pretty much knew what I wanted, there were some critical questions I had and I intended to return home and do some more research before making a decision. Chris took me through what I needed to know, made insightful suggestions and gave me frank answers to my questions. Very refreshing. I left two hours later - all paperwork completed efficiently - leaving my old car behind. I'm not a car person. And, if you're like me, car buying can be difficult because you don't have the experience and background to assess the validity of the responses to your questions. So, you end up having to rely upon the credibility of the sales person. Chris clearly knows his cars, but more so his personable manner, easy style and obvious concern for his client changed my reconnoitering trip into an easy sale and a good deal for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful and Classy

By stanleyr on 8/6/2014 at 1:36 PM. Helped by Chris Green.

I visited Berlin City Lexus in Portland and worked with Chris Green and he was amazingly helpful when it came to answering questions about buying my first Lexus. He ordered the car from another dealership and even came in on his day off to work with me. Top notch Service for sure I will definitely be back!

I would recommend this dealer.

Overall Rating

1.7  

2   Customer Service
2   Friendliness
1   Overall Experience

Car returned damaged

By ChrissyDoyle on 5/5/2014 at 5:05 PM. Helped by Lynn.

My car was towed in for warranty work and when it was returned to me it had damage on the front bumper. It had white scratches on a 3x8 inch area and a crack where someone obviously hit a curb with my car. When I called Lynn, the service writer, she had no idea how to handle the situation except to say it wasn't damaged when she checked it in off the tow truck and the mechanic said it wasn't either. I sent her pictures of the damage and her only repsonse was it wasn't like that shen she saw it and the people who drove the car back to me said they hadn't been in an accident.She should have directly gone to her manager with the situation and they should have taken care of the problem. Instead I had to call a friend in the car business to call the manager there to have it taken care of. I will not be purchasing another Lexus unless there is a new dealer in the state of Maine. They caused my undue stress when all I wanted was my car repaired under warranty. Not only that but Lynn offered for me to drive 2 hours with a tow truck driver to get a loaner car, plus a 2 hour drive home. I was without a car for 6 days. I also asked for a trade in value while they had my car there (before the experience got worse) I've still yet to recieve a call from someone in sales. Seems to be major communication problems with this dealership. Lexus....pursuit of perfection....they have a lot of work to do here!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I never new car buying could be so good!

By bonnie0510 on 4/20/2014 at 2:21 AM. Helped by Stefan, Tracy.

I just bought my used Mazda Cx-9 tonight from Berlin City Auto of Portland, ME. The experience was awesome. I called about the car last night (at 6pm.) I spoke with Stefan who gave me a top dollar appraisal for my old trade in ($600-$1000 more than other places) over the phone. I was able to do most of the paperwork over the phone including texting pictures of our licences/insurance paperwork. They were almost unable to deliver the car today but being a holiday weekend, but I really wanted the new car for my family trip. Tracy in financials worked hard and got someone to drive it down 2 1/2 hours to NH today at 515 pm. I met him at my husbands work so we could both sign the paperwork and 15 min later I drove away in my new car and they drove away in my trade-in. They were able to beat USAAs financing rate with no headaches! I also got extended coverage at a great price. I love this dealership and won't go anywhere else in the future. Berlin City really does = easy. I love them and recommend them to anyone!

I would recommend this dealer.

Overall Rating

2.6  

4   Customer Service
3   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

interested in buying a car from Berlin I advise not!!!...

By toothaker2 on 5/26/2011 at 3:41 PM. Helped by George vancycle,Matt sale manager,eric, mark axelson.

interested in buying a car from Berlin I advise not!!! contact me on my facebook page I will share my terrible experiance How they will lewer you in aith their up to 120% of Kelly blue book to their vehicles price way over book value according to NADA I have never in my life experianced such a horrible experiance with a car dealership. You run an add offering up to 120% of kelly blue book. to lewer me in only to offer me 9,500 this is approx 80 % of kelly value of my vehicle when my vehicle well exceeds you 120% offer. only to find a vehicle I really wanted priced at 14,999 on sale mind you from 15,999 and this vehicle books at 13,850 NADA which is what most all banks go by.To fight all week for this and the final say from the Owner is No after from His own lips guarentees the night before He would do whatever it take to get us this Car. Ha his word is Crap (Mark Axelson)I will go to great lengths to pursuade anyone I know not to purchase a vehicle from Berlin as I would not want anyone to go through a terrible experiance like this. sincerly David Toothaker

I would not recommend this dealer.