Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

The experience with Bernardi Toyota Framingham dealership

By Jackie on 8/2/2019 at 8:04 AM. Helped by Mark in finance made things easy and quick. Thank You..

Hi my is Jackie, I went to Bernardi Toyota in Framingham.,let me say If there’s any chance you have plans in buying a car or leasing anytime soon. I highly recommended DIMITRI he puts his heart into his work, you can tell he loves what he does !!! Thank You so much Dimitri 😊 I love my Toyota Rav 4

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5000 mile svc maintenance

By Jo0811 on 8/2/2019 at 5:04 PM. Helped by Phil Mariano.

Phil was great! Courteous, helpful, and knowledgeable. Personable and friendly. Great personality. It was my first time coming to Toyota and he explained protocol and how things work.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great reception

By aline1oo on 7/28/2019 at 12:13 AM. Helped by Gustavo goulart.

perfect service, understood my need and what would need inside the car, the salesman showed us all the qualities and differences in the options. I recommend

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By Camry 2016 on 7/27/2019 at 6:30 PM.

Dell was at the front door when we arrived. He greeted us with a smile and a welcome. I gave him a list of 3 cars I wanted to look at and he promptly brought them around. He was very friendly and professional. He never made us feel rushed. Overall a pleasant buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Hybrids on 7/24/2019 at 10:31 PM. Helped by Forgot the financial guys name, he was great too.

We had an awesome experience at Bernardo Toyota! Julien Vargas and Spiro Tresko we're very accommodating, worked with us, gave us a great deal and answered all our questions and concerns. Definitely coming back 👍 10 stars to both of them!!! Thank you, James and Carrie Disanto

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

20K Service

By orengold7 on 7/13/2019 at 12:50 PM. Helped by Kenny Seda.

Kennett always goes above and beyond to make sure everything goes smooth Lee I will continue to deal with him in the future thank you very much

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Rav4.2019 on 7/10/2019 at 1:26 AM. Helped by Thiago and Luiz.

The guys treated so good and i’m so happy to my new car.Thank you so much for all your help.Many thanks and god bless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Toyota

By Arzimgc55 on 7/6/2019 at 6:18 PM.

Good price on new cars. My deal did not take long .my experience was better than other dealer I experienced in the past. I would tell others to go to Bernardi Toyota for the next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bernardi Toyota

By Rose on 7/6/2019 at 4:52 PM. Helped by Service department for cleaning.

Excellent service. Our salesman (Stephan) and finance department were very knowledgeable and accommodating. We went in with a vehicle already in mind got the keys right away, test drove it, decided we wanted it and the Bernardi team took it from there! Paperwork was a breeze and while we were doing that they simonized the truck, gassed it up and we were done.....keaving in our new truck! We would recommend Bernardi Toyota to anyone!! Will definitely return when we buy our next vehicle!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Tire replacement

By Tony on 6/26/2019 at 2:16 AM.

Because I have tire warranty and I came from NYC. The right front sidewall was damage, Vivian want out of her way to order replacement tire for me so I can drive back to NYC.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Jquinones on 6/29/2019 at 3:14 PM.

Jose Tang our sales man was awesome, very professional, and had an answer to every question we had. The process of buying our car went really smooth. So glad I chose Bernadi Toyota for my new car!! Excellent people, excellent place. Thanks Jose Tang

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By mkyrd14 on 6/22/2019 at 12:55 AM. Helped by Oren Goldstein.

Oren did a great job showing us the highlander XLE and LE. Answered all of our questions and help us understand the leasing process. He even grabbed crayons for our two year old to entertain herself. Would highly recommend Bernardi!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent!!!

By Emily Ni on 5/31/2019 at 2:05 AM. Helped by Phil Mariani.

I like Bernardi Toyota Framingham,even when I first walked in , the salesman Stephan walked to me and gave me his sweet , friendly and honest smile with his perffesional knowledge to provided the Toyota Rav 4 that I was interested, After that my son went to have a test drive , the manager Spiro took very good care of him , today I went pick my new Toyota Rav 4, the team were so excited to welcome me , Stephan showed me all the functions to getting to it, then he took me to service department to see Phil Mariani ~ what a nice friendly guy he is ^^ I will definitely to recommend all my family and friends to come to Bernardi Toyota Framingham !!! Hooray !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Mmurphvb on 5/30/2019 at 9:48 PM. Helped by Maddy Lee.

From the beginning of the online process, to the final details, I was very pleased with my experience. I never felt pressured, and drove away in the exact vehicle I wanted, at the right price

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional and delightful services

By CoolCPA on 5/25/2019 at 9:45 PM. Helped by Paula Hernandez.

Needed a chip key programmed. Saturday was expectedly busy, still got what I needed. I was provided with alternatives to choose from. In person update made the hour long wait worthwhile. Paula was very professional and friendly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

15,000 mile checkup

By t.cooney on 5/23/2019 at 8:08 PM. Helped by Paula Hernandez Acosta.

Paula was fantastic. She told me everything they would check and texted me to get back to her with any questions. Afterward she told me everything they had checked and done. She's great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bernardi Toyota

By Jgarry on 5/22/2019 at 5:56 PM. Helped by Dmitriy Medvedev.

I had an excellent experience all around. I would recommend to anyone. All were friendly, experienced and knowledgeable. They went out of their way to find the car I wanted even tho it wasn’t in stock.

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
5   Friendliness
3   Overall Experience
4   Price
2   Quality of Work

Service

By vattenasio on 5/19/2019 at 2:31 PM.

Vivian was excellent. Not happy with the cars condition. Greasy handprints on the outside of the car. Found nuts and crumbs inside of the glovebox

I would recommend this dealer.

Overall Rating

3.6  

5   Customer Service
4   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

Charged extra for something which was not asked

By Ritesh on 5/14/2019 at 7:02 PM.

Was here for a normal service but was charged for replacement of air filter without notice. Charging without notice is not something which is appreciated. I hope this doesn’t happen to other customers too.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Efficient, friendly, thorough

By MKB on 5/14/2019 at 12:29 PM. Helped by Paula Hernandez Acosta.

Service personnel friendly and attentive. All services rendered explained well. Car was ready as scheduled. Future appointments and services that will be necessary well explained.

I would recommend this dealer.