Dealer 2-Year Rating

Overall Rating

2.8 / 5
Customer Service
2.6  
Friendliness
3  
Overall Experience
2.8  
Price
2.8  
Quality of Work
3  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By asali247 on 10/11/2017 at 2:03 AM.

Always were respectful and were always there for anything that you needed. Agents worked a great deal with us so we couldn't let it go. I would come again for my next vehicle purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service!

By Janet85 on 8/15/2017 at 3:24 AM. Helped by Roy Alvarez and Jesus Torres.

Everyone was super friendly and worked fast to get us what we were looking for. Vehicle purchased was just what we were expecting and best of all was the excellent customer service provided overall.

I would recommend this dealer.

Overall Rating

2.3  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Quality of Work

Poor service, tried calling multiple times . No Answer!

By Outofluck1 on 3/13/2017 at 1:52 PM. Helped by None.

Called multiple times to Bert Ogden infiniti, no answer. Then called multiple times to cadillac service department, again no answer. Very disappointed GOOD LUCK trying. 😩

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor Service, Poor Follow Up

By Phil Mackie on 1/31/2017 at 3:11 AM. Helped by Amber Turner, Manny Pena, Lupe, Erica.

They failed to honor a warrant on service that they provided a mere 9 months ago, forcing me to pay all the labor at a much more reputable Cadillac dealership many miles away. I demonstrated that there was extreme negligence and lake of care in the repair of my vehicle and was told that they weren't going to make it right. Don't buy or service here unless you are prepared to battle for the warranty you are paying for (even then, you might still lose because the Service Department Manager, Lupe doesn't care.) Abysmal.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Absolutely The Worst Service and The Most Incompetent

By Collins Johnson / Pinpoint Strategies, Inc on 1/8/2016 at 2:55 PM. Helped by Marissa Granados.

I purchased a 2015 Cadillac Escalade from Bert Ogden on 12/8/15. I gave them a $5,000 deposit prior to that. I must say that Bert Ogden is the most incompetent dealership I have ever encountered and I buy a LOT of vehicles. They have yet to provide a white slip or evidence of title and it has been a month. They quit returning emails two weeks ago and have been completely non responsive. Neither myself or my bank can get any updates from them. They fumbled the ball many times throughout the process and now they have gone completely absent. As such, we have a trade in vehicle that has not been paid off, a new vehicle with out of date plates, and a $5,000 deposit that has yet to be returned. All of this coupled with a total lack of care, consideration, and most importantly lack of communication. They have made every mistake in the book and are now hiding with their tail between their legs. I have purchased 8 vehicles from other dealers since this purchase and have already received white slips and title work on every one of them. It makes me wonder how in the world bert Ogden can stay in business. The customer support is the worst I have ever experienced and so is their level of competency, professionalism, and honesty. I would never recommend them to anyone at all. They are a disaster in every way.

I would not recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Never had I'd expect to have experienced such horrible...

By Jgg30 on 1/24/2013 at 5:29 PM.

Never had I'd expect to have experienced such horrible customer service at such a highly advertised dealership, they pride themselves with service, but I am very disappointed and will make sure that people know the type of service this dealership provides.

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
1   Friendliness
2   Overall Experience
2   Quality of Work

I BOUGHT NEW 08 CHEVY P/U AND SINCE THE FIRST YEAR I HAD...

By lostdog on 12/26/2012 at 5:09 PM.

I BOUGHT NEW 08 CHEVY P/U AND SINCE THE FIRST YEAR I HAD PROBLEMS WITH THE BATTERY OF THIS VEHICLE IF THE TRUCK WAS NOT DRIVEN FOR 2 WEEKS WHEN YOU WANT TO USE IT IT WONT START. I TOOK THE TRUCK TO THE DEALER THE FIRST TIME AND THEY CHARGE IT , IT WORKS JUST FOR SEVERAL MONTHS AND THEN THE BATTERY DIE AGAIN TOOK THE TRUCK AGAIN TO THE DEALER AND CHARGE IT AGAIN AND SINCE THEN I HAVE TO JUMP IT MANY TIMES. I WAS IN CALIFORNIA FOR SEVERAL MONTHS AND I HAD MANY PROBLEMS THERE...IF MY TRUCK WAS PARKED FOR 1 WEEK IT WONT START, WHEN I CAME HERE ...SAME THING I TOOK THE BATTERY TO CHECK AND THEY SAID BATTERY NO GOOD , NO HOLD THE CHARGE . I CALL THE DEALER BECAUSE THE BATTERY SAID 48 MONTHS FREE REPLASEMENT ...AND THEY SAID THAT THE TRUCK 3 YEARS WARANTY WAS EXPIRED. YOU HAVE RECORDS THAT I HAVE PROBLEMS WHIT THE BATTERY FROM THE FIRST YEAR AND THEY NEVER REPLACED IT ...NOW THEY SAID THAT IT HAVE NOT WARANTY...I TOLD THEM TO REPLACE WHEN I TOOK THE TRUCK TO THE DEALER THE SECOND TIME.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I saw a truck on their web site that I really liked. I...

By RJBarrera22 on 10/30/2012 at 6:29 PM. Helped by Michel Payne.

I saw a truck on their web site that I really liked. I called Michel Payne asking him if I could see it and with no question about credit or down payment he sayed yes. Saw the truck loved it and was in and out with the keys in my hand with in 2 hours.. These guys know what their doing and will give you the best prices and make you feel at home... I will definitely buy my next car/truck here no doubt!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HOORIBLE THE WORST EXPERIENCE IN MY LIFE. VERY BAD...

By somm753110 on 4/12/2012 at 6:17 PM. Helped by ARTURO GARZA.

HOORIBLE THE WORST EXPERIENCE IN MY LIFE. VERY BAD SERVICE. NEVER VISIT THEY WANT TO STEAL YOUR MONEY. I DONT UNDERSTAND HOW EXIST THIS KIND OF DEALERS. PLEASE FOR YOUR SAFETY NEVER VISIT THIS PLACE

I would not recommend this dealer.