Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
2.9  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Knowledgable Salesman

By johnken33 on 7/13/2018 at 4:41 PM. Helped by John Grima Jr and service advisor Natalie, Dino Manager.

I went to Bert Smith BMW to look at the new BMW X5 and thought I could never afford the payments. The Salesmen John Grima Jr worked his magic where I could purchase a 2018 BMW X5 . he worked with his superiors to get me the lowest price for the car. I have the best expirence, I just love the new design and the way the car handles. I can't thank John enough. I don't want to park the car at night and just drive it all day and night . Thank you John and Bert Smith for being the best dealership, I've ever dearth with. I had a 2013 Bmw x5 and the service Representive Natalie is a gem. She always does her best to get my car repaired in the least amount of time. I've went on a few occasions without an appointment and she never turned me away.Dino the manager processed the paper and found me extra incentives Bmw had to offer, Well done Dino. Thank you Berth Smith for hiring the best Qualified petiole in the business.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Mismanaged

By My Bmw on 7/12/2018 at 12:59 PM. Helped by Elijah Flewellen..

I live 10 min from Sarasota BMW but bought from Bert Smith bc they had the interior color in stock that I wanted. I come from NYC and I’ve owned Mercedes, Audi, Porsche, I know i set my standards high, but this place is a calamity They released the car to me with so many little issues so I had to drive over an hour last week to bring the car back for service. Of course, I booked an appointment When I arrived, our salesman and the service manager were nervously making excuses for their false promises. Running around attempting to not take responsibility for some issues We were there OVER an hour and a HALF waiting for our loaner car. We were very late meeting some friends at the Dali. Then the loaner car had no gas, so our salesman took it down the street for gas. Another half hour... no organization at this place! However.., the young man in service , Elijah Flewellen, went out of his way to try to accommodate us. It wasn’t even his responsibility. He stepped outside the box, which I rarely see. He sensed our anger and frustration and went above and beyond trying to expedite the situation. Then his beautiful personality calmed us down He is a gem! The other boys, Mirnes and Jordan were lovely people. They are all superb at customer relations! My hats off to these young men!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd New car experience

By Steph on 6/12/2018 at 2:48 AM. Helped by John Grimma, Natalie & Dino.

I bought my first BMW almost 5 yrs ago at Bert Smith 320i I loved my car & from the minute I walked in Bert Smith was always treated with a smile & courtesy. Last week I went in for service on my 320 i, Over the last year had been thinking about an SUV x3, after test driving & having one as a loaner decided to make the move. I am so pleased with my new 2018 x3 Bmw is absolutely the best! John Grimma, my sakesman was so professional, patient & kind, he stayed late & made sure all my questions were answered & I was sure about my decision. Natalie in service, what can I say she is the best always makes sure I’m in and out and my car gets just what it needs to be in top performance. Thank you all at Bert Smith! I sincerly appreciate each & everyone of you & look forward to continuing to drive the ultimate driving machine!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Salesman EVER!

By Cowgirl Chris on 6/6/2018 at 6:39 PM. Helped by Dan Brandano, Larry the finance guy..

Visited the dealership several times. Was fortunate enough to be helped by Dan Brandano. He made my buying experience truly a pleasure. Dan is kind and helpful. He’s personable and friendly. You will want to go see Dan.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Painless and Fair Car Buying Experience

By tampabolo on 6/6/2018 at 8:46 PM. Helped by Reed Radford.

I recently purchased a Certified Pre-Owned BMW i3 from Bert Smith BMW. Reed Radford was my salesperson. Reed was an excellent communicator as his responses to my questions and concerns were succinct, thorough, and very prompt. I never felt pressured which helped us reach an agreement on price in a short time. I want to thank Reed and the sales manager, Greg Sarantis, for the painless and positive car buying experience. I would certainly recommend Bert Smith BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dream Car Comes True

By UPS Man on 5/19/2018 at 8:49 PM. Helped by Michael Ford, Greg, and Dino.

I want to thank several people for making my dream purchase come true. The 7 series bmw. I had the wonderful pleasure working with michael ford (sales person), Greg (Sales Manager), and Dino (Warranty). This has been the best purchasing experience ever. I would highly recommend dealing with these individuals again. Thank you for making my dream come true!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Fabulous

By dick5840 on 5/7/2018 at 7:43 PM. Helped by Dan Brandano.

Fabulous experience with this dealer...everything ready and they explained everything....excellent salesperson and looking forward to using there service dept.... i have heard wonderful reports about there service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Repeat customer

By Bimmerguy on 4/18/2018 at 6:41 PM. Helped by John Grima.

This is my second BMW purchase from Bert Smith in 5 months. After driving my wife’s X5 a couple of times I decided to get myself a 5 series. Once again I asked for John Grima and had another great car buying experience. He really is one of the best car salesmen I’ve ever dealt with, very knowledgeable and not pushy, which I appreciate when it comes to car dealerships. Place as usual is very clean, modern and comfortable. If your in the market for a new car you really should go to Bert Smith and ask for John Grima because it really is a pleasure to work with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car experience ever!

By Candy2 on 4/14/2018 at 8:23 PM. Helped by Mike, Jim.

I purchase my BMW A few months ago. The staff at Bert Smith was very helpful, courteous and professional. I must say this was the best car buying experience I had. Thank you all at Beet Smith you guys are awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Plesant, honest and easy

By RichF on 4/12/2018 at 3:00 PM. Helped by Dan Brandino.

One of the most pleasant and easiest experiences I have had leasing a car. Dan Brandino, was honest, patient and interested to find the car that best suited me. Frankly, this experience justified my 45-mile drive to this dealership when I live 5 mins away from BMW of Sarasota. In stark contrast BMW of Sarasota should be out of business. They are rude, put themselves above customers and so poorly represent the BMW brand. If the owner of BMW Sarasota, Victor, really knew what was going on in his dealership, and how in the last year myself and many others have fled the dealership with dozens more on the way, I think he would re-staff. If you live anywhere in the Sarasota, I highly recommend you buy or lease your BMWs at Bert Smith in St Pete, and ask for Dan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Keith Sanders and Bert Smith BMW are great!

By TG2401 on 4/6/2018 at 5:16 PM. Helped by Keith Sanders.

Thank you so much Keith and Bert Smith BMW I am driving the car of my dreams and couldn't be happier! Keith was patient as I picked the BMW that was perfect for me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A dream comes true, Thank you

By bmw. on 4/5/2018 at 4:56 PM. Helped by Daniel Brandano and Larry Bearnarth.

I had a great experience with Bert Smith. I did not feel pressured. Dan Brandano was wonderful and very helpful in helping me purchase my car. He knew exactly what questions to ask me to get me where i needed to go. Larry Bearnarth was also very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my New Car! Thank you Melinda!

By BeachMamma74 on 4/3/2018 at 6:39 PM. Helped by Melinda and Dino.

I worked with Melinda Rubino, via phone for a few days. She listened to what I needed and worked hard to get me exactly what I wanted at a price I could afford! Super happy with my car! Dino was great getting me through the paperwork quickly and fighting for a better interest rate. Thank you for a great experience. I will buy again and definatetly send you referrals!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales department John Grima

By DC on 2/22/2018 at 8:08 PM. Helped by N0NE.

John Grima was our salesmen. He has been very helpful very Coopertive with needs. He is a real salesmen. If you are in a need of a car. Ask for him.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

Complete FAILURE of service

By laverdad on 2/22/2018 at 6:22 PM. Helped by service / sales.

This is a HORRIBLE dealership all the way around! Disorganized, uninformed, and unreliable. They have dropped the ball on EVERY attempt to gain my business. A general manager who works a half day, a receptionist who hangs up the phone if she doesn't like what you ask, a service department that simply does not call back! WHY would anyone use this dealership???? Incidentally their prices for new vehicles are always thousands of dollars higher than what we find at other dealerships. We have NEVER purchased a vehicle at Bert Smith and NEVER will.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Recent BMW Purchase

By wgshoes on 2/21/2018 at 9:37 PM. Helped by John Grima.

On 2/19/18 purchased a 430i convertible from Bert Smith. Had a great sales experience working with John Grima. John is professional and knowledgeable and provided me with an overall stress free buying experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase of BMW

By CPlotner on 1/31/2018 at 2:08 PM. Helped by John Grima and Dina A..

Just purchased a BMW 528 from Bert Smith BMW and had a nice experience. John Grima was able to help me get the car that I wanted for the right price. John was very professional and patient throughout the entire process. I would recommend John to anyone who is interested in purchasing a BMW. I found that the entire staff that helped me through the process was helpful and courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

John Grima did a great job for me

By DMU on 1/31/2018 at 12:42 AM. Helped by John Grima, Brandon White, Larry Bearnarth.

I was seeking a particular car. John saw the inquiry on line and responded promptly--with a very fair price, the first time. No haggling, just a professional approach to doing business. When I got to the dealership, everything was as promised. All the personnel were friendly and knowledgeable. I had a good experience and drove home with a great car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Daniel Brandano, Salesman

By Jo-Beth Dickson on 1/23/2018 at 5:29 PM. Helped by Daniet Brandano, Brandon White (extremely competent & very, very patient), Jim (sales manager), Tony (?), finance office.

Working with Dan Brandano was an excellent and as stress-free process as buying a car can be. He is extremely professional, patient and knowledgeable. He did not pressure us, but presented us with facts and pricing that convinced us to purchase the BMW. Dan's competence and sense of humor made us feel comfortable as we worked our way through the lengthy and tedious paper work. He is an excellent salesman and an asset to Bert Smith BMW. Regards, Jack & Jo-Beth Dickson

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Complete service appt break down

By K.A.L on 1/19/2018 at 6:06 PM. Helped by Sara.

Scheduled service appt to install new tires on Monday, appt to install on Friday, drove 45 miles only to be told, "somebody forgot to order the tired, you need to come back..." Really?

I would not recommend this dealer.