Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best VW Dealership ever - great customer service

By CWVW on 4/21/2018 at 9:10 PM.

First time car purchase and this dealership was excellent in being incredibly accommodating, helpful, insightful, and made sure all my questions were answered. Dealer, Miro, was very helpful and offered the best prices out of all VW dealers/dealerships we looked at (absolutely no back and forth). I would definitely purchase from this dealership in the future and suggest you do so as well. Also, the 2018 warranty on all VWs is incredible.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Don't shop here if you are a woman

By Dissatisfied on 4/10/2018 at 7:33 PM. Helped by George, the GM.

I'm not sure how George became the General Manager of Bert Smith. Instead of patiently listening to the customer's wants/needs, he will talk over you and use very immature sounds and short words to make you feel put down. Should have walked out when I first realized he was talking down to me and telling me that the options I wanted weren't available and I would have to pay for labor to get the stereo and lights put in. So upset that I didn't go with my gut instinct and drive 15 miles further down the road to the Clearwater dealership. Recommend that for you to NOT go to this dealership if you are a woman or have any care about friendly customer service. I bought the car there bc they already had my info; but they made we wait at a desk for hours while they tended to other customers bc they were short-staffed. Talking to George a week after the purchase was even worse. Never spoke to such a rude GM in my life.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By August Lascola on 3/22/2018 at 8:37 PM. Helped by Will Franco.

Had to bring my new car in for a warranty concern. Will Franco was a big help making sure my car was fixed. Prompt service, definitely recommend him if you need service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, Respectful, and Efficient

By Saint Pete 33710 on 1/2/2018 at 4:36 PM. Helped by Tim.

We had a great experience buying a new Subaru Outback the day before New Year's Eve. Ask for Ralph! He was very professional, not pushy at all, and let the product sell itself. The business office was accommodating and we are extremely happy with our experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

2017 VW Tiguan

By Michael on 12/5/2017 at 9:36 PM.

Jeremy was very friendly and helpful, followed up with me on his day off to make sure I was taken care of! Would recommend paying him a visit if you are looking for a VW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VW Dune purchase

By Denivmac on 11/22/2017 at 5:47 PM. Helped by Paul Sullivan.

Ever since I was a little girl, I wanted a beetle. Paul Sullivan helped me get the car I always wanted. Very patient and accommodating.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Overall Experience

Blatent deceit

By Candace on 11/17/2017 at 5:52 PM. Helped by Document preparer, Diane- Title Clerk.

When we purchased our Crosstrek on October 10, we were told by Jared McDonald, our salesperson, AND the "document preparation" person (not sure of his name- he had just transferred to the company) that Bert Smith Dealership would handle getting us the "special issue" license plate we had chosen. At Jared's request, we printed and gave him a copy of the "Endless Summer" plate we had chosen. Jared and the document prep person assured us that Diane, the Title Clerk, would handle the entire process. We left the dealership on Oct 10, with a standard FL plate. Jared and the document preparation person told us that Bert Smith would mail us the plate within a month's time. The plate never came. On Nov 17 I learned from Diane the title clerk that the request had never been submitted to her and the process for acquiring a special issue plate had not been followed. End of Bert Smith's responsibility. It's hard for me to believe that a car sales person who's job involves delivering a licensed vehicle to the buyer doesn't know the process for ordering a plate. We trusted Jared. He SEEMED knowledgeable and spent a lot of time acquainting us with the car. Was it deceit or incompetence? Bottom line, we were led to believe we had ordered a special issue plate and the fact is we were deceived by the salesman and the document preparer. Bert Smith Dealership condones it's salespeople being deceitful to close a sale. It makes me wonder what other deceits go unchecked? A new car is a major purchase and the buyer should expect the seller to be credible and honest. There are plenty of Subaru Dealerships find one you can trust all the way through. I am currently looking for other venues to place this review. We are very disappointed in our experience.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Could care less

By airmayo on 11/12/2017 at 2:10 AM.

Manager Knaus has a care less attitude. I approached him to correct a problem. He said come back in a few weeks. Bad people. Mike Mayo

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A New Lease

By Happy Senior on 11/3/2017 at 8:50 PM. Helped by Maribeth (Reception).

The Lease period was nearing the end so I returned to Bert Smith. As before, each person I came into contact with was personable, friendly, and professional. Especially getting credit for my 5 Star Rating is my advisor, Darryl Phillips. He made it a no hassle exchange and thoroughly explained everything to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest car purchase I ever had

By GRG on 10/28/2017 at 4:16 PM.

Every step was great, except, finance people were not prepared for me even though I had an appointment. Not much more really to add to this.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Used truck purchase

By Apoggen05 on 10/25/2017 at 1:10 PM. Helped by Tim Kelley.

Jared MCDonald was awesome and super helpful! He was able work with my schedule allowing me to get the vehicle I truly wanted. Thank you Jared!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience

By Teresa Cope on 10/24/2017 at 11:27 AM.

Jared was so helpful in both choosing the car I wanted as well as working through the cost and financing, it was the best car buying experience I've ever had. My husband was so impressed that he is switching to Bert Smith and Jared for his next car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Abelman family so happy with Bert Smith and Jared

By stephen c abelman on 10/23/2017 at 3:05 PM. Helped by Jared McDonald.

Jared was so professional throughout our buying and delivery process. I can say, without reservation that we will definitely use Jared McDonald again. We also have and will recommend him highly to our friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth, Easy, Friendly Vehicle Purchase

By FastOn4 on 10/22/2017 at 3:52 AM.

I am on my 3rd vehicle purchase from Bert Smith Subaru and each experience has been great! I've purchased (1) Certified Preowned and (2) New. From sales to the service department it's a great experience. Bert Smith Subaru is a dealership that appreciates its customers. My latest vehicle purchase I worked with Mike Brown and Greg Hendrix and I am beyond pleased with how the buying experience went. Two outstanding employees doing excellent work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A drama-free transaction!

By kerturk on 10/20/2017 at 7:29 PM.

Starting with my salesman, Darryl, I was pleasantly surprised at how simple the buying process was! I have purchased a number of cars at another local dealership, and never was the negotiation process so easy and completely fair. I HIGHLY recommend Darryl for his expertise. I was purchasing a used VW Beetle, the 5th VW in my life. Even having experience with 4 other VW's, Darryl still managed to teach me a ridiculous amount of accessories on the Beetle (& my current Passat) that I didn't know about. He was a wealth of information and a true gentleman. He was always kind, informative, professional and witty, too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Pre-owned Dodge Durango Purchase

By JoeS888 on 10/19/2017 at 2:50 PM.

These guys came in 25% higher on trade in and had the lowest price for the exact model I was looking for on the entire gulf coast. Would definitely come back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend Jared

By Wyoung411 on 10/19/2017 at 5:57 AM.

I recently purchased a new 2018 Subaru Crosstrek with Bert Smith. I worked with Jared, and he has gone above and beyond in making sure I had everything I needed/wanted. I knew what I wanted walking onto the lot and they didn't have the vehicle but had one coming in in a few days. I put the deposit down and picked it up the following week. The only stint I have had has been my out of state DMV processing paperwork for my tag, which he and his title crew have given me temp tags for until the tag comes in. I would definitely recommend Jared for another Subaru sale, extremely nice guy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We're a "two-baru" family thanks to Jared McDonald

By two-baru on 10/18/2017 at 7:17 PM.

After much research, we determined a Subaru Forester would be the perfect replacement for our aging CRV. On the recommendation of close friends, we chose to start our search with Jared McDonald of Bert Smith and could not have been more pleased or satisfied with his friendliness, knowledge, lack of pressure and willingness to do whatever it took to get us the car we wanted at a fair cost and trade-in value. Past car shopping has rarely been enjoyable, but after such a smooth, easy, non-stressful experience buying a car from Jared we knew we had found "our guy and would return to Jared next time. We tend to keep our cars 12-15 years and stagger purchases, but a little over a year after buying the Forester, we decided it was finally time to replace our 18 year old Acura TL. There was no question that we would go back to Jared McDonald at Bert Smith to purchase an Outback, and history repeated itself. Jared was the ultimate professional and made the process quick and painless. In both instances Jared had his work cut out for him to check off all the boxes in our wish list, but he searched until he found exactly what we wanted both times and had the cars brought in from other dealerships, which we greatly appreciated. Without hesitation we highly recommend Jared McDonald and Bert Smith for outstanding customer service in all regards.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great!

By Mapah12 on 10/16/2017 at 9:58 PM.

Darryl was very helpful and honest. I wasn't expecting to come out with a brand new car that day and well.. I though wrong. It was worth it and for a great price!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful!

By Melissa Stanton on 10/16/2017 at 4:25 PM.

I had to turn my TDI into the dealership in April and was not sure whether to buy another vw. After working with Leo, he found us the Alltrack in the color and interior I wanted and even threw in tinted windows after just two days of me asking him. The closing went quick and we had a great experience!

I would recommend this dealer.