Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT CAR BUYING EXPERIENCE

By Nancy Allen on 8/15/2016 at 4:51 PM. Helped by DALE VANCUREN, MARK ARTIBY,.

Dale and Mark always make my car buying very easy this is my second purchase and my first brand new car I would recommend Best Ford and Dale Vancuren

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience

By joy118 on 7/12/2016 at 10:18 PM. Helped by Randy Tracy and Mark (GM).

We were in need of a dependable vehicle. Randy and Mark worked hard to find that vehicle and make it affordable. This was a good experince for us.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

total swindlers do not go there they are crooks

By upset on 9/18/2015 at 10:15 PM. Helped by mark and chris.

I would never do business there again stay away all they want is your money and nothing else and do not stand by anything they feed you a bunch of ----

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Avoid this place

By Worstfordknox on 9/9/2015 at 3:53 AM. Helped by Manger, salesman.

Swindled into buying truck 4.5k over bluebook, had $6300 positive on trade in and $2000 cash down and still upside down on my purchase. Swindled into buying ext warranty and gap, but advised by FORD motor company to cancel within 30/days for full refund. Sales manager m*rk said it had to be over 30 days, then got him to say he canceled it when I spoke to FORD. 3 months later, bank says no check sent. Call in and it wasn't cancelled. I get screwed again out of $500 or so dollars due to it getting prorated. These scam artists ask for payment u want, what trade in amount u want, before telling u price of car that's been on lot for 3 weeks, like they don't know. They'll keep u in negotiating some bs deal to closing time then rush through the process. Bring your notepad and write down all the bs lies manger mark tells u. From playing golf with owner of xxxxty citizens one bank (lol) , a corporation from Sacramento to how a old man garage kept your trade in only to find rap CDs in it and a 25yr old owned it. This is one scummy dealer that makes ford look real, real bad. Absolute worst experience, vehicle, and financial decision I've ever had.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Escape!

By katelyn_allen on 9/15/2014 at 5:11 PM. Helped by Nad, Allan.

Nad was very helpful and very kind. He was happy to answer and questions I had. Allan went out of his way to find the best deal for me. He made many phone calls to get me the best rate. I would recommend Best Ford in Knox to anyone in the area looking for friendly people to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic place

By Michael and Robin on 8/4/2014 at 12:39 PM. Helped by Ashley Poindexter, Allen Moody.

Ashley and Allen were fantastic people and very knowledgeable, They were very pleasant and fun to work with and no pressure. I would recommend them to other. .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By jimmyyoung on 7/28/2014 at 4:12 AM. Helped by Dale V. and Allen M..

Best Ford is under new management and wow it made a difference. The whole sales staff was super friendly, and not the fake friendly you get when someone is trying to make a commission but truly friendly. They worked with me to find the perfect vehicle for all of my family's needs. I can not say enough good things about the new management and how they handled us. Thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. & Mrs. Akers

By California girl on 7/22/2014 at 11:31 PM. Helped by Nad Vella. Allen Moody.

As soon as I pulled into the dealership I was greeted right away by this friendly man named Allen Moody and then by another friendly man named Nad Vella. I was treated with alot of kindness and they really listened to my situation that I was in with my old car, and they made me feel that I was in good hands, and they would do their very best to make it so I could drive away in my new used car with a smile on my face. I cant say enough about Nad Vella my saleman. He was awesome! He made me and husband feel very comfortable through the whole process. I think the dealership should be call Best Friendly Ford! You have a long lasting customer. Thanks BFF

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I went to this "dealership", and the experience...

By unsatisfied0283 on 1/13/2014 at 4:46 PM. Helped by Dale.

I went to this "dealership", and the experience was terrible. If you want to get bullied into making a horrible purchase, come to Best Ford in Knox, IN. Dale will take down all of your information on your trade in and run that through his manager (who is an absolute jerk and from what I can tell a total swindler). Once they give you the salvage value for the car, they will work with you to pick a car NOT based on what you need but on whatever will make them the most money. Then when you want to take a look at the workings of the car yourself Jim will refuse to let you, because he knows he is selling you a piece of junk he found at an auto auction for next to nothing. If you want my advice, take your business elsewhere. There are plenty of dealerships in NW Indiana and South Bend that are decent, not all, but some. This dealership was bad with Scott Benjamin in charge and it hasn't changed with the new management in charge either. New ownership would benefit them greatly.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

I went to buy a car from these people (for lack of a...

By kleenex99 on 3/1/2012 at 8:39 PM. Helped by Eddie.

I went to buy a car from these people (for lack of a better word). I needed a co-signer since my credit isn't the greatest. The co-signer agreed, but only if he was just listed as a co-signer. They agreed and everything seemed fine. Come to find out they had him as the ONLY buyer and the veichle was put on my insurance. They did not give either of us any paperwork (which we thought was strange). When I called inquiring about the paperwork they said they would call me back and never did. When I found out what happed I spoke with the finance manger. I have never had anyone get me so made in my life. "Quit playin stupid bud" was the only thing he seemed to say. I guess we're going to have to take them to court as they refuse to fix this. They keep saying it is too late because the paperwork has gone through but the finance company has no record of it.

I would not recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience

I own a Ford Freestyle and would NEVER consider doing...

By Bud Brenneman on 11/10/2008 at 10:46 PM. Helped by 3.

I own a Ford Freestyle and would NEVER consider doing business with this dealership. Their GM/(part owner?) Nick Guiterrez did not pay my company for services rendered even though we had a contract and even though he utilized our work for months without paying. (Now I have to take them to small claims court.) If he can't pay for work that my company did for the dealership, I would not trust them to work on my vehicle. When It comes down to it Integrity at a dealership, it comes from the top down...there are other Ford out there dealerships that have it.

I would not recommend this dealer.