Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.6  
Price
3.8  
Quality of Work
4.2  

Dealer Reviews

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Overall Rating

3.6  

4   Customer Service
5   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Glad to finally rid myself of the money pit.

By Gshens on 2/19/2019 at 9:46 PM.

Having had my Suburban for slightly over 3 years and driving it 27,000 kms I had nothing but problems. The only good thing that I did was purchase the Global Warranty which saved me “some” of the expenses. Since it was such a gas gusler I purchased another vehicle so I only drove the Suburban 6 times in the last year. I’ve had to repair several oil leaks, replace the Battery, Alternator, oil pressure switch, fuel tank straps, repair the air conditioning on several occasions (and it still doesn’t work properly. The back unit has never worked). Rear defroster could never be repaired even under warranty and the worst was the lights on the dash always warning me about tire pressure, oil pressure and low voltage to the electrical. After the first year the paint started bubbling everywhere and the rust began coming through in many areas. I was encouraged to purchase this vehicle on account of it’s reliability. True enough that it was a great vehicle on the highway. Unfortunately, most of my driving was in the city.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything went smooth

By asdzxc1311 on 12/6/2018 at 5:32 PM.

They were very easy going , flexible, honest and hard working to help you with what you wanted. Very please with the quick and clear services.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best sales person, Simion

By Boots on 12/2/2018 at 6:54 PM. Helped by Simion.

I purchased a vehicle from Best Rate Auto Sales, the transaction was a pleasure. Simion was up front and clearly stated all aspects of the sale. No hidden add on charges. I was made to feel respected, this man cares in what he does. I will and have recommended Simion and the dealership when I can. Thank you for your honesty. G. Brown

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service!!

By Rita Wilson on 10/19/2018 at 12:51 AM. Helped by Simion.

Thanks Simon and Simion for making my experience at best rate great once again. My mom, my son and myself are so happy with our vehicles and how you treat us like family. I will continue to recommend my family and friends to you. Thanks

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
3   Friendliness
5   Overall Experience
2   Price
3   Quality of Work

friendly atmosphere

By Leticia on 5/19/2018 at 6:01 PM. Helped by Alexis and Bailey car wash.

I was impressed especially with the car wash young ladies. Customer service was good. Dealers were all approachable. So far also the free car wash has saved me a lot. I love it. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

First Time Buyer

By kendra1 on 9/17/2017 at 4:38 PM.

Cannot thank Simon enough for making my first major purchase a comfortable and satisfied one. Simon was professional and very knowledgeable. He made sure that we were well informed about the vehicle and made sure we were making the right choice. He was kind and very enthusiastic about his job which makes customers like me feel at ease. We will most definitely be back for an upgrade in the future!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Third Vehicle Bought

By Kim Deslippe on 8/31/2017 at 1:19 AM.

Just bought my third vehicle from Best Rate. Simon was sales person each time made all 3 purchases quick and painless. He never overwhelmed us with his opinion of what vehicle we should buy simply listened to what we wanted and showed us what he had in stock that fit the bill. Did not have the high pressure sales like most lots. Free car washes and oil changes are a nice bonus aswell

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second time buyer

By jeep2017 on 8/23/2017 at 6:43 PM.

I am very pleased with my new jeep and the hard work that they all put in to make sure i was very happy,, i thank you guys you rock :)

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Fourth time buyer .

By 4timesnow on 8/22/2017 at 9:43 PM.

So far so good . Will probably continue to use this dealership next time too. That is until I can buy brand new . At that time , maybe we will look elsewhere :)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very satisfied!

By ChantelN on 8/7/2017 at 2:28 PM.

Simon was very perfessional and relatable. A people pleaser to say the least. He helped me find a car more in my price range, that I felt most comfortable with. It was an overall good experience and I'd recommend them to anyone.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest and Heartless

By Yesenia on 6/27/2017 at 6:25 PM. Helped by John.

I got a life lesson! I trust people are caring and respectful of others- especially because I AM PREGNANT! I walked into this dealer hoping to get a vehicle I had seen online. Simon took care of my husband and I and said he would start papers and would help us finance a newer vehicle than the one we wanted because it was a better deal. Within the two days we were given to change our mind we TRIED to cancel the deal but we WERE NOT honoured. My husband speaks no English and Simon gave us the impression HE WOULD TRY TO HELP US GET THE DEAL WITH THE BANK BECAUSE MY HUSBAND IS A NEW COMER so he took a copy of MY LICENCE AND MY INSURANCE-but he made my husband sign a Bill of Sale. I called the bank to cancel the transaction but I was told that the dealer had to motion the stop since I was within the 2 days free cancellation. I went right away to the dealer and Mandy said she had already processed the cancellation with the bank but it could take a while for them to process as they have thousands of files to go through. When I mentioned that I had already talked to the bank she threatened saying that the car was sold and we had to pay cash!!!!!! Next.... we get a letter from the bank stating our loan number and thanking my husband for the business. The car is to this day sitting at their lot because it is registered under the dealer and my husbands name but my husband has no Canadian Driver Licence and no insurance. We Do Not Want this Car and feel scammed horribly!!! We have tried by all means to end this nightmare but have had absolutely no luck so I have had no alternative but to put a complaint with the Windsor Better Business Bureau and reported this incident with details to OMVIC hoping they can help us!!!! If not, We will have to look for legal help but I just want to tell EVERYONE of my horrible experience with this dealer. They don't care about anything but a quick sale to get their commission or meet quotas and they do it by taking advantage of people and their lack of knowledge. Their way out and the reason for not being able to help is that THE OWNER IS ON VACATION. It has been almost a month of this transaction and EVERY time we have reached out to them it's the same thing!!! NO OWNER EVER! Hopefully no one else goes through this and these individuals get disciplinary action.

I would not recommend this dealer.

Overall Rating

4.2  

2   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First vehicle

By Author779 on 5/16/2017 at 5:52 PM.

My worst experience yet buying a vehicle. Our guy was no help. I was left in the dark concerning all the information on the vehicle I purchased and promised things that haven't happened.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Our new purchase

By mom2boys on 5/10/2017 at 9:22 PM.

Thank you Simon for all your help in finding our next car. Friendly and fast service I would recommend this place to anyone looking to buy a used car thar has great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best seals person several is simon

By Lloyd on 4/13/2017 at 6:44 PM.

Thanks to Simon at best auto rates he got me a car no one eals could showed nothing but respect to me did what he had to do to get me on the road again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Better than expected

By Janice7699 on 2/2/2017 at 7:38 PM.

Went with my mother to trade in her Honda for an upgrade. A friend recommended Best Rate to us from her good experience with Sim. We were really happy. The owner hand picks every car and knows everything about his inventory. Wouldn't go anywhere else. Free carwash for their customers every Saturday.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Truck

By Randi on 12/10/2016 at 5:01 PM.

They have been sure to fit me in next day when issues have arisen with bought vehicle. Have fixed issues always. Nice people, good service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

help of roderick

By johnm1982 on 12/2/2016 at 10:33 PM.

Roderick Gagne helped me out a lot so rod is goat. he was so nice to us and was just amazing person. Rod helps anyone out and he is goat.

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

complaint

By 123jaysfan on 10/20/2016 at 4:50 PM.

I purchased a jeep patroit from you which is a lemon ..since i bought it in november 2015..this vehicle had to get a new battery the first day then 6 months later the transmission blew on it thankfully the warrantie covered after that the alternater had to be replaced then the ignition modulator blew now the axle tie rod ball joints all had to be replaced ..which has cost me more money then the car is worth ..ive called you and you just say oh well

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best deal and trustworthy

By Hellen F on 10/12/2016 at 6:08 PM. Helped by donnie and sim.

I had been shopping for a used car down the street at some other places (won't mention names) and I felt like I was being scammed. I felt much safer at Best Rate. Donnie helped me find the car I wanted, low mileage and in black colour (I wanted red). They helped me get financed FAST. Big THANK YOU to MANDY and SIM who helped my son buy a car when donnie wasn't in. It was my son's birthday and they bought him a starbucks coffee. Great day! I tell all my friends to go for good good deal and better customer service.

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Overall Experience
1   Price
2   Quality of Work

I got scammed!

By Rmac30 on 7/30/2016 at 8:44 PM.

I purchased a 2010 Dodge Journey on January 26th, using a 2007 G5 as a trade in. I had a little over a year left on the G5. Darnell Walcott told me the Journey was $10,500, I took it for a test drive, and really liked it, so I agreed to purchase it. A few days later, I went in to sign the sales contract, which unfortunately for me, I didn't go over with a fine tooth comb since I thought I was dealing with an honest company. At the time of signing, they didn't tell me how much they were giving me for a trade in allowance. It wasn't until a few days ago, that I pulled out my contract with them, and discovered that they gave me $9500 trade in allowance, but the payout on my G5 was $9500, so they upped the price of the Journey from 10,500 to $18,600 without disclosing that to me. I was under the impression that the $18,600 was the price WITH the interest rolled in. I have filed a formal complaint with OMVIC, and will wait and see the results!! Regardless, I will NEVER go back to Best Rate again, and I will make sure that anyone I know looking for a used car doesn't get scammed like I did!!!

I would not recommend this dealer.