Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Goldfish on 10/2/2018 at 7:07 AM. Helped by Unknown.

Excellent service and they even wash your car. Treated with respect and courtesy. Offered free coffee tea or water. Tv to watch in customer lounge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent service by John Mae

By mazukea on 10/1/2018 at 9:13 AM. Helped by John Mae, Donovan Nachor.

I gotta say that John Mae did a wonderful job. He was able to listen to my concerns and made sure I got a good deal on my new van. He was always able to answer my questions and if he didn’t know the answer he knew who to talk to find out the answer. I’ve had three failed attempts over the years at this dealership at trying to purchase a car. I wound up walking away each time because the salesman or manager would just play games when it shouldn’t have to be like that. However John and Donovan Nachor have made me a fan of Big Island Honda Hilo. I really felt like I was dealing with trustworthy and honest people. No games or hidden agendas. Just upfront and friendly. I would recommend this dealership and refer my friends and family to John Mae for their next car purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By cperry808 on 9/24/2018 at 9:48 PM. Helped by Glenn.

They have convenient appointment times, and fast service. They have Shuttle service available and vehicle drop off service as well. It was easy to make / reschedule my appointment with their online system.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Oil Change

By squirrel on 8/12/2018 at 3:54 AM. Helped by Lori Taylor.

From the drop off to the pickup the service was exceptional. I was very impressed with Lori and the communication through text and the timely manner the service was performed. Top notch service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service

By jhyp89 on 7/21/2018 at 5:27 AM. Helped by Vhin Tran.

The Service for my car was performed professionally. Vhin did a great job and made sure my car maintenance is up to date and informed me what I need. thank you again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car sale

By jhyp89 on 7/21/2018 at 5:21 AM. Helped by Dean Itagaki.

Hilo Honda Has Done it again. I wasn't really planning to buy a new car this week but when my son had a service today. I decided to stop by and look around, Dean Itagaki has done it again. he was able to help me get my dream car that I've been dreaming off. He went above and beyond to help me. I've heard a lot of good thing about him so I went to him and everything went well. Great Job Dean.. again thank you for helping me. Great Customer Service.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Service on 2010 CRV and 2000 Accord

By ctdakine on 6/16/2018 at 12:11 AM. Helped by Vinh Tran, Glen Ishii, Garrett Fujioka.

The service on both cars were performed professionally and in an expedient manner. The team was very friendly and professional. They answered every questions I asked.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Customer Service

By kodylei on 6/18/2018 at 7:29 PM. Helped by Glen Ishii.

My Service Advisor, Glen, was very friendly and professional. I couldn't remember when I last rotated my tires. When I called Glen, he immediately remembered that I had my tires rotated at my last service appointment and was able to tell me the exact date of my last visit. He helped me set up a service plan and schedule for my car. As a working mom with a newborn, this is a relief to me and one less thing to worry about.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, Courteous Service!

By Bevy754 on 6/15/2018 at 8:06 PM. Helped by IDK.

We had our Honda Ridgeline in for a routine service. Not only are the service reps professional and courteous, they dropped us off and picked us up in downtown Hilo, so that we could do some shopping rather than wait at the dealership. Super friendly folks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thumbs up.

By happyinhilo on 6/14/2018 at 7:11 PM. Helped by Clint, Scott.

Clint was excellent and prepared me for the worst case scenario. He planned ahead - getting a loaner ready, just in case. It turned out I just needed a battery replaced and was able to get my car back the same day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Aloha spirit

By Hapukou on 6/15/2018 at 4:37 AM. Helped by Glenn Ishii.

Great service Always prompt and making everything comfortable and easy. Waiting are is clean ,roomy, comfortable. Everyone I run into is always asking if I was ok or needed help. Great staff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By jessie l. gonsalves on 6/14/2018 at 10:00 PM. Helped by Clint Desilva.

Clint Desilva at Big Island Honda in Hilo is so professional and patient. He always make sure everything is up to standard and asks if there is ever anything else that needs to be checkes out or any questions. Excellent service!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding Service

By Hilo Grandma on 6/14/2018 at 6:41 PM. Helped by Glenn.

Glenn provided outstanding service. Not only professional, but he also goes above and beyond to provide service that conveys caring for the concerns of the customer by actually listening. Also used shuttle service. Both drivers were friendly and efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a good experience!

By Kaenakai on 6/14/2018 at 6:25 PM. Helped by Lisa, Vinh, Keoni, & Clint.

Big Island Honda has an amazing service staff! From the time you arrive and are greeted, to your service agent, to your service completed it is fast, efficient, and friendly. I wouldn't go anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent customer service

By Flow rider on 6/14/2018 at 5:32 PM. Helped by Lisa Taylor, Mahea, Jason, Noah.

All staff from Lisa Taylor to shuttle driver Mahea , makes my service experience effortless. Everyone is extremely professional, friendly and efficient. They exude the aloha spirit . The service tech did a great job and thecar wash is always a nice touch and greatly appreciated.. keep up the good work. Your staff should be applauded for their commitment to excellence.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Amazing!

By Galima7 on 6/6/2018 at 5:28 AM. Helped by Vinh.

The team at Big island Honda has always taken good care of our family. They have provided us with exceptional service over the years. We are so glad we chose Big Island Honda for our vehicle needs.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome staff

By Aslan Abdurahmanov on 6/5/2018 at 10:17 PM. Helped by Keoni, Cameron.

Special thanks to Keoni and Cameron. Kenoi went above and beyond. He is top notch. Thanks for your genuine approach. The best customer service i came across on island so far.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By enamnama on 6/5/2018 at 4:40 PM. Helped by Jeremy Iida.

Every visit to Honda is always a pleasant one. I’m always greeted with a smile. Parts Department always helpful and making sure my car receives the best service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just awesome

By Puuloke on 5/18/2018 at 5:30 PM. Helped by Lori Taylor.

Exceptional service and very thorough. They have records of our account on hand, so even though this old man did not bring in back-up paperwork, they were able to verify our service and purchase records. May seem like a small thing, but for me it was wonderful (and I didn't get in trouble with the wife for screwing up).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was good

By robin23 on 5/13/2018 at 8:49 PM. Helped by Vinh.

Everything went smoothly and was satisfied with the service. Wait wasn’t too long and my car was given back to me in a timely manner

I would recommend this dealer.