Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.8  
Friendliness
4  
Overall Experience
3.8  
Price
3.9  
Quality of Work
4  
Service
1.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New F-150 Platinum

By Mike R on 10/14/2019 at 8:33 PM. Helped by Agustin.

Tim and Agustin were awesome to deal with. The deal was made all I had to do was show up. Had me out in less than 2 hours, only cause I changed trucks after I showed up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Carlos Robles on 10/11/2019 at 11:51 PM. Helped by Alfred Wade.

This is my 7th vehicle I buy from Big Star Ford, Alfred Wade takes great care of me every time I shop with them. Thank you again for your help with my vehicle needs.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Derek (MGR) is a liar plain and simple.

By blueindian on 10/1/2019 at 1:25 AM.

My in-laws have been waiting for the last day of the month to get a truck note they can afford. I called all around Houston between work, and while driving as the day was running out, to try to help them handle it. I had one lined up at Baytown, but Derek assured me he was the manager at Big Star and could give me the bottom-line price of what’s on the lot. His lying truly caused us to miss the truck for cheaper at Baytown Ford from a guy that said Derek would do what he did. Sure enough, when my parents were just making it in time from driving all the way from Sugar Land, Derek raised the price to 1900 from what we had agreed on... Knowing I wasn't about to buy some story at that point, he still tried saying that he was selling us the car for the agreed price, but there were some extras on the car worth 2990 that were a deal for 1900.... I had already covered this situation with him earlier in the day, and talked about our situation of trying to get to our price before tt&l, and 1) he assured me, 2) knowingly lied, and 3) caused us to miss a good deal on the same 19 that may not even be around next month.... xxxx of xxxx, I hope he sees this. They were depending on me, and I relied on his lies... I stand by this review 100% -he knew what he was doing ---I was VERY CLEAR on what I had been through and the bottom price we could pay... I can’t believe anyone would let this person by their face.. truly living up to the acronym B.S. Ford…

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Well I thought that everyone was very professional

By Iceman on 9/14/2019 at 2:38 AM. Helped by Kristin Noel , Clay Sanford.

Well I thought the service was very good and prompt I was very pleased with the sales person that help me she was nice and very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everybody is very friendly an helpful

By Guy on 9/21/2019 at 7:48 PM. Helped by Steven Sawyer-Alfred-Raymond.

Everyone from the sales force to the credit Dept wants to make sure your visit is as comfortable and fast as possible all questions you may have are answered immediately

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Dated2019 on 8/11/2019 at 9:15 PM. Helped by Brain Martin, Raymond Bruner.

Brain Martin was awesome and so was Raymond Bruner they were really helpful and they didnt try to make us buy they broke everything down and more to help me and my wife make a decision I will differently go back to them in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Enjoyable

By Pltielke on 7/24/2019 at 2:27 PM.

Derek was awesome, friendly and very helpful. Went out of his way to find us what we wanted, and took care of us while we waited.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and switch

By cooper on 7/6/2019 at 3:25 PM. Helped by Kirk Vanderslice, Keven Butcher, Tom lee.

I found a truck on the True Car website and inquired about it. When I arrived at Big Star Ford, they evaluated my trade-in and suddenly the price of the truck increased by $3,000. When I asked why, I was told that the "true price" shown on the site is not actually the true price--the dealer had added tires and rims but not adjusted the price to reflect their investment. In other words, it was the old bait and switch. I foolishly purchased the truck from them anyway as it was the only one in my area that fit my needs at the time. During the purchase, I was told the dealer had two sets of keys for the truck. However, after signing all the paperwork, low and behold, they were only able to locate a single key. I was then told that I could have a second key made at my local dealer and email the receipt for reimbursement. I am still waiting for that illusive "check in the mail." Of course all of their voicemail boxes are full and I cannot get a single response to email. I am currently waiting to hear the outcome of my claim with the BBB. My advice--avoid this dealership at all costs. You are better off taking the bus!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, easy deal

By Rm123 on 7/3/2019 at 2:01 AM. Helped by Cory.

Had a good experience with Cory. Worked the deal over the phone, came in to the dealership and signed the papers. Very easy to work with.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Sold!

By Jay on 6/25/2019 at 4:18 PM. Helped by Chen, Jimmy.

Jimmy in Pre-Owned was great! He didn’t rush me when I arrived. He allowed me to come in my own time, understood my dislike of the vehicle purchasing experience, and worked to make it easier. He truly made a difference when it came to decision time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of 2018 Flex Limited

By MKH on 6/18/2019 at 7:52 PM. Helped by Brandon Butler, Tommy Le.

Brandon did a great job of taking me through the process negotiating and purchasing this vehicle. Tommy was helpful in the final financing and sale document preparation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome easy buying experience

By Matthewlewis on 6/15/2019 at 10:54 PM.

Derek Frank was a awesome sales man! He was very knowledgeable and we were in and out in no time. He made the buying experience a great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck Purchase

By YoursTruly on 6/15/2019 at 4:28 PM. Helped by Clay Sanford, Kirk Vanderslice, Raymond Bruner and Brian Martin.

Fantastic service from the sales associate (Kirk Vanderslice/Brian Martin), sales manager (Clay Sanford) and finance department (Raymond Bruner). I will purchase my next vehicle from Big Star Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service

By Fer on 6/10/2019 at 7:31 PM. Helped by Kirsten.

Outstanding customer service and outstanding helpful personnel. I would definitely recommend Big Star Ford to anyone who is looking for a new vehicle. Big Star Ford is the best in Pearland.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 F-150 Purchase

By Roland on 6/4/2019 at 9:53 PM. Helped by Alfred Sujiwade.

Buying my truck from Bjg Star Ford was a good experience. They were easy to deal with and I love the truck. Everyone at Big Star was polite and courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The experience

By Melanie on 5/29/2019 at 12:49 AM. Helped by Kirk.

The Salesman and Finance Manger was very helpful. I would highly recommended this dealership for purchasing a vehicle. Raphael was very detailed and oriented. He made my buying experience a good one.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Finance guy is terrible with the Costomer never buy a car

By melobf on 5/23/2019 at 9:35 PM. Helped by Rafael finance person.

I buy a truck 2019 raptor and the finances Rafael add all coverage without accepted and show number I think I finance like 53000 and I ask wen I put attention is 61000 with coverage what I call is stole money to the Costomer hi only show my the price of the car and tax and hi say I finance after down payment is 53000 I put 16000 down and the tuck is 63000 so I say were is my down hi add something I don't need he tried rip my down after week I cancel all coverage and. a big problem with me I say what ron with this guy hi was bad guy that day is not the same when you made deal the sale person was nice but the Esperance is deference that day sorry with the dealer have this finances person name is Rafael

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By Earl on 5/23/2019 at 4:13 PM. Helped by Taaha.

I was very pleased with the service I received at Big Star Ford. Other dealers I visited didn't seem to want my business. Everyone at Big Star treated my as a VIP.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
3   Quality of Work

Good experience

By RV09 on 5/12/2019 at 9:00 PM. Helped by Jimmy Chen and Nick.

Jimmy Chen was our used car salesman. He was not the usual high pressure salesman. We feel like we got a good trade-in and great price on RAM 2500 that we purchased.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bring lube if you shop there

By Jmattbryan on 4/14/2019 at 11:00 PM. Helped by Loiza.

Let’s start at the beginning. Second week of October I bought a truck from Big Star. When I went in I told them I wanted a XL F150. Instead they start bring out platinum and king ranch trucks. I keep saying I want a XL F150. So they bring out this loaded XLT and its nothing what I’m looking for. They tell me this is the only truck that they can approve. Half way filling out the contract I change my mind and want to wait. They tell me they are the only dealership that can get me a truck and if I try somewhere else, my credit will drop and I can’t get a truck anywhere. So I get it. Then while I getting it I ordered mirror for the truck. Tell me it’s going to be a week or 2 to get them. So after 2 weeks I start to call to find out what’s going on. 2 days before thanksgiving I drive over after calling 18 times and never getting a call back. “They just came in” I was told. Then find out they sold them 3 weeks before. A week later they come in. While it’s in the shop I tell them about a few other problems. Get the truck back and instantly I find out none of the problems have been fixed. So they run the truck back and plug it up and tell me it’s a glich in the computer but it’s fixed. At this point I’ve contacted the sales person who sold me the truck and actually quit 2 days after I get the truck because I’m there words “ all they do is screw people. They told me to sell you that truck and wouldn’t look for any other truck. They force people in to trucks they need to get rid of.” So in February I decided to go in again to see if I can get everything fixed. And after 6 weeks of sitting there, it’s in worse condition then when I dropped it off. Key pad quit, screen keeps going out, accelerator doesn’t always work, still smokes when you start it, still has the ticking noise. It’s truly amazing that a dealership would treat a customer like that. I will not be taking this down. I will be sharing it everywhere I see them advertising. It’s unamerican how they treat people. There is honestly a lot more I can say. I’ve talked to 3 X employees and they all say the same about them. They just want your money and for you to go away.

I would not recommend this dealer.