Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.3  
Friendliness
4.8  
Overall Experience
4.3  
Price
4.3  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car.

By Gabby on 6/9/2019 at 11:54 PM. Helped by Rich Breslett.

We honestly weren’t even looking at Mazdas. We stopped at Biggers on the way to Hyundai to get a Santa Fe. I suggested we at least look at the CX-5. I’m glad we did. Rich the salesman was great and knowledgeable. He exerted no pressure and answered all of our questions. A better representative you will not find. There was no haggling and we really did get a great deal. Completely painless! A bonus, we love this car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy repeat customer!

By Mike J. on 3/14/2018 at 2:39 AM. Helped by George Bicos.

I have bought several cars from this dealership over the past 13 years, each time I felt I got a fair price and excellent service. They provide a personal touch and show genuine interest in making each sale a win - win for both the customer and the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely PERFECT sales/purchase experience!!

By Barry in Chesterland on 12/3/2017 at 6:14 PM. Helped by Sales: Kyle Langguth, Sales Manager: George Bicos, Cashier: Carolyn Serrao.

I had shopped 8 dealerships (mostly in Cleveland) for more than a month for a new 2017 CX5. This was however my first purchasing experience from out of state. I have to admit that I was nervous to spend the time and money traveling for fear that the car would not be what they said even though they sent pictures of the actual car. We negotiated over the phone and they met my price so I verbally agreed to the purchase. They wanted no down payment, as they took my word. Kyle, my salesman, picked me up at the train station and escorted me to the car. It was perfect as he promised. He spent about 45 minutes going over the car safety features, navigation, bluetooth, and audio system. He was as nice as could be and patient in his explanations. It was also nice to hear an employee that is happy with his dealership and it's leadership. Both sales managers, George Bicos and Ron Liszka, made sure to introduce themselves to me, as I had also dealt with them over the phone. The cashier, Carolyn Serrao, was efficient and didn't try to sell me all types of other programs that other dealerships often try to do. I was there for maybe a total of 1 1/2 hours and on my way home. Fabulous experience and would buy another car there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealer to deal with!

By Carguy921 on 11/1/2017 at 1:12 PM.

Mazda Dealership has the friendliest sales staff. They are not pushy and are genuinely interested in helping you make the best purchase possible. They understand that they are in competition with other dealers for your business but they also realize that the buyer is the one who drives away with the car. They want to make sure that you not only enjoy the car, but that it’s the rifgt fit for you and your family. When it’s time to buy another car, I will certainly look to buying from this dealer again.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price

I was told black book on my vehicle was about $1000.00 less

By Unhappy on 8/15/2017 at 1:58 PM.

Would never buy another vehicle from this dealer. They are all crooks this on more than others. Told me black book price that was $1000.00 less than actual black book.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Team

By Melissa I on 8/3/2017 at 12:32 AM.

This is a great dealership! From the Sales staff, Managers and Service department, they are all very friendly and extremely helpful. I love Mazda cars! I'll always go to this dealership when looking for a new car. They take the time to listen and help in every way. Even after purchasing a car, they are there whenever you have questions or concerns. Excellent job to Biggers Mazda! Other dealers could learn from you. Also, the staff doesn't have a high turnover. That says something about this dealership.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great experince

By Evanstonguy on 6/18/2017 at 7:26 PM.

I had been browsing online for a while looking for a Mazda 3 hatchback. We saw one at Biggers, called and went in to see it. Rich Bressett took us for a test drive. Rich was straight-forward, friendly and dealt with us honestly. We quickly came to terms after our trade-in was evaluated. The finance man Terry was equally straight-forward and even beat the finance rate we were already pre-approved at from our credit union. We paid a fair price and walked out feeling like we were treated well. Couldn't ask for more than that when buying a car. Thanks Biggers Mazda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bigger's Mazda scores another Home Run for me

By LP337 on 4/22/2017 at 5:34 PM.

I stopped by Bigger's Mazda to look at the new 2017 CX-5s that had just arrived. I was 2 years into a 3 year lease of my current CX-5, so I wasn't expecting to be able to do any type of deal, but just in case (wishful thinking maybe), I brought both of my keys fobs with me. Well, to make a long story short - I drove off the lot that day with my new 2017 CX-5 with the biggest smile on my face. This is the third car I have purchased/leased with these folks, and I swear it gets better every time - and the first time was already great! I used to deal with Marco, but this time I was met on the lot by Franco. He was very polite, listened to my questions and then sat down with me to discuss my options. He made everything work out for me, going the extra mile to make sure I was happy. And once again, I have to mention Ron Liszka, who recognized me and came out to chat and was super professional as always. He was able to make the deal happen by rewarding me for being a repeat buyer and easing the price down that last little bit (not so little actually) to make the deal happen. Lastly, I would also like to mention the Finance guy John, who was filling in that day but was a pleasure to deal with as well. As I said in my other reviews - if you are looking for a Mazda, you HAVE to check these folks out. You are doing yourself a disservice if you don't. Total professionalism, no pressure, no "BS", just trying their best to make all parties happy. And although this was a Sales transaction, their Service Department is top notch as well. I am a customer for life of this dealership. I am hopefully retiring soon and moving out of the state. You can bet your last dollar however, that when it's car buying time, I will be right back at Bigger's Mazda - these folks are that good. Thank you to everyone at Bigger's Mazda!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buyer

By CLS0811 on 4/2/2017 at 11:27 PM.

It was my first time going to buy a car and I originally wanted a Jeep, but being a student, it just wasn't in the budget. So I decided to lease instead. I looked online and I looked at Chevy, Honda, Hyundai, Dodge and Ford and Biggers Mazda had the BEST deal. I went in on a Tues, was greeted by David, who was very kind and helpful. He very knowledgeable about all of the cars on the lot and explained all of the differences to me in each model and what each model had as far as specs and additions. He answered all of my questions and didn't miss a beat. Listened to what I was looking for and offered what he thought would be the best option for my needs. We sat down and talked numbers, and there was no pressure to buy on the spot, but as it was my first time leasing, I decided that it would be smart to sleep on it and come back with the decision. I came back on Thursday, ready and confident that Biggers Mazda was it. Everyone there was friendly, from the guys in finance and down to the porters. I walked out of there with the CX-5, feeling excited and confident in the deal I had made. If you're a first time buyer like myself, or you're experienced, then I highly highly recommend that you go in and have a chat with David, or one of the other auto salesmen. You'll get a good deal, and they know their stuff. Very honest and genuine people, and hassle free. And the service is spot on!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Check your car before you leave

By Sam on 11/19/2016 at 6:22 AM.

I bought a car from them in the night and when I woke up in the mornning i foud the head light full with watersnd I asked them They said it's not our problem go buy new One, simply cheaters

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great experience.

By Spartan277 on 9/5/2016 at 2:35 PM.

When I went to Biggers Mazda in Elgin I went with the intention of just test driving the CX-5 and the 6 back to back. I was still undecided as to which one I should get. Rich came out, listen to what I was looking for and set me up with one of each to drive. After a brief but very informative intro to the cars and their new features Rich handed me the keyfob and I was off. Rich stayed behind for both test drives which I thought was nice. I was able to test drive both without any pressure and I feel like this enabled me to make the right call on which one I was going to buy. I ended up going with the 6. The buying experience was great. I told him was I was looking for in a monthly payment and not only did he and the team there meet it, they worked to get me a even lower payment. This was a really great experience and I would recommend anyone looking for a Mazda to stop in at Biggers. You won't be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Pleasant and very helpful

By Mike on 6/12/2016 at 1:38 PM. Helped by Paul (could this be Chuck Paulus?).

When the car I was looking for was not available at the dealership, the exact model was located and delivered in very short order. As I have not bought a car in over 10 years, the technology had changed significantly. I got a through explanation of all of the features and drove away feeling very familiar with my brand new Mazda 6. The transaction was easy and I think they gave me a very competitive price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience at Biggers Mazda

By Zsmart7 on 5/23/2016 at 6:44 PM. Helped by Paul/ Finance mgr.

From the initial visit to Biggers to purchase my first Mazda vehicle 3 years ago to my recent upgrade my experience has been nothing but pleasant! Service has been perfect as well and always in and out with routine maintenance appintmrnts with no lengthy wait times. I would definately reccomend this dealer to my friends and family. I also noted that on each vehicle purchase they were very competitive on their price as I was comparing with several others.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service from Brian and Ron

By Awesomeness on 2/14/2016 at 6:57 PM.

We were referred to Biggers Mazda by a longtime friend, and we we Re not disappointed. I am so happy with my new CX5!!!!!!! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best

By Bob on 12/8/2015 at 4:47 PM.

Three years ago my wife and I purchased a used vehicle from Biggers Mazda. Marco was the salesperson that arranged the sales transaction. Normally I don't purchase used vehicles from car dealers, but they had the right car at the right price. This November we were in the market for a new car and Marco solicited us from all of my TrueCar researching thus, he remembered the transaction we did some three years earlier. We were at that time focused on a 2016 Honda CRV but with all the good reviews on the Mazda CX 5 we decided to stop by Biggers and to test drive the CX 5. We are so glad we did. Marco was able to find the one we wanted and the buying experience was as in the past, excellent. We love the new car and highly recommend this dealership and to Marco Palacios. ***** plus!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb!

By mae_lura on 9/19/2015 at 4:32 PM.

Very accommodating, patient and provided all details we asked for...Cared to introduce me to my new car, Mazda CX 5 which I didn't expect I would get, t'was not planned but because how you dealt very well with us there with respect and good information, I decided. Even ran through almost everything from starting the car to manipulating the features... I would like to thank you, Rich, for helping me and my friends. Also to your Direct Head. I don't have any regret getting my car in your dealership. Everything was smooth sailing and the Bigger's Mazda dealership overall is superb with excellent customer service. More power and More customers to come! Bravo to you all! --Lura--

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Staff

By jnd711 on 7/1/2015 at 8:44 PM.

We dealt with Marco who was not only extremely knowledgeable but very personable as well. We never felt we were being "taken" or pressured and he worked with us on price to get us the exact deal we wanted on a fantastic car. The entire process was quick and painless. We will continue to be repeat customers for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2015 mazda 3 IGT

By ktmimeska on 6/20/2015 at 8:04 PM.

i came into the dealer ship with questions and Marco Palacios was very helpful. i had been to the schaumberg location before and they wouldnt answer anything, just wanted me to fill out a credit app. Marco Palacios was able to answer my questions and get me into the best fit that i wanted and didnt try to sell me into something i didnt want. All of his coworkers were very pleasent as well, the manger even cane out and interduced himself to me. I would recommend his dealership to anyone and im am so happy with my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A quick, and painless experience

By PeteK24 on 4/24/2015 at 12:15 PM.

3 weeks ago, I did some internet searching for a Mazda6 to replace my aging Honda Civic. My biggest issue with other dealerships, was communication. Due to my work schedule, I was only able to communicate by email. Brian was the quickest with responses, so they were the first dealership I visited. We arrived, and the car we inquired about was already pulled out front, ready for the test drive. Brian gave us some time to look at it, then came outside to introduce himself. Absolutely no BS was exchanged, he was very straightforward, and personable. We agreed on a deal, and off to financing we go. I came to the dealership pre-approved from my Chase bank, with a very nice interest rate. Bill, the finance manager we were dealing with, managed to beat that financing by 1%. All told, we arrived at the dealership at 9, and left by 11. Most of that time was spent just getting to know Bill and Brian, and it made the experience much less stressful. Dealerships get a horrible reputation for ripping people off. Biggers Maza (Brian and Bill in particular) realize this perception and absolutely prove it wrong. I look forward to servicing my car there for many years to come, and the occasional conversations with Brian and Bill if I ever see them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By kamills20 on 3/4/2015 at 12:14 AM.

Marco was truly exceptional in my car buying experience. When dealing with car dealerships it can be hard to find someone who you can trust. I can confidently say that Marco was someone who I could. He was very accommodating, greeted both my parents and myself and was very genuine throughout the whole process. I give him nothing but my highest recommendation.

I would recommend this dealer.