Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Good service.

By jonbo55 on 7/19/2019 at 10:09 PM. Helped by Trever.

Right on target as usual. Doughnuts were good, Popcorn was good, and the hotdogs were not ready, so I can't comment about them. OK.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

friendly and accommodating

By ReadMe on 7/19/2019 at 5:47 PM. Helped by Alyssa Grillo, Rus (driver).

See few words above. Alyssa Grillo was the best. She is pleasant, fast, and personable. Her name is not listed below. Also Russ the driver. He is not listed below and is very thoughtful.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

I appreciate the help and service I got fro Jamie Ramos.

By cwb39@aol.com on 7/17/2019 at 6:06 PM.

As I said above I was very satisfied with the help and service received. The car I was interested in was found quickly and we completed the process in a timely fashion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought new car, second Sorento

By Florida car on 7/11/2019 at 8:09 PM.

Part of the decision for a new car was the service I received at Bill Bryan Kia. Tim helped with the first Sorento setting up all the technology, always answered questions when I was there for service and made videos for me to learn the technology.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to work with

By Woman of a certain age on 7/10/2019 at 7:40 PM. Helped by Financing/paperwork guy.

This is the second vehicle I purchased from this dealership. In both cases my salesperson was very knowledgeable and easy to work with. I never felt pressured or intimidated as a single woman buying a car. All purchase/lease options were presented to me and I felt I got a very fair deal.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great service

By agodard on 7/9/2019 at 6:23 PM. Helped by Will.

There are times that the service department gets backed up but with the conveniences of food, drinks, free wifi, and tv the time goes quickly. If they are going to take too long, they will offer a ride to home or work or a rental. All of the employees are friendly and want you to be happy when you leave.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went in for regular service

By Kmorrison19 on 7/7/2019 at 5:06 PM. Helped by Will Sharman.

I dont always have a great experience here but Will in Service was great. The cashier couldve been more helpful too when I wanted to buy something in the parts dept.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SPECTACULAR DEALERSHIP

By EDITHKIA2019 on 7/6/2019 at 6:28 PM.

THIS PLACE HAS IMPROVED SOOO MUCH OVER THE YEARS IT'S REMARKABLE. I'M BUYING MY THIRD CAR HERE AND TRUST THE SALESMAN AND THE SERVICE DEPARTMENT EXPLICITLY. THE STAFF IS COURTEOUS , HELPFUL , AND EAGER TO HELP. I DID NOT FEEL HIGH PRESSURE, AND I THOROUGHLY TRUST LESLIE IN SERVICE. THE SALESMAN WAS PATIENT AND TOOK PLENTY OF TIME REVIEWING THINGS WITH ME.EVEN THE FINANCE PERSON, EDDY , WAS NICE, EFFICIENT, HELPFUL

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tim Lile was wonderful to work with....

By merylb24 on 7/6/2019 at 8:55 PM.

Our experience was so wonderful last week, went back this week and purchased a second Kia. Thanks Team Kia! Tim Lile is the best! Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Dealership Bill Bryan Kia!!!!!

By Lisa1949 on 7/6/2019 at 7:17 PM.

This dealership offered beyond excellent customer service with Dave Williams! He was extremely professional, courteous, helpful and made the car buying experience a pleasure. Thank you Dave and Bill Bryan Kia!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Truly Exceptional

By abooth3 on 7/4/2019 at 9:12 PM.

I've purchased alot of vehicles over the years but hands down this was the most un-stressful purchase I have made. I also had my 2yr old daughter with me that can be a bit of a handful but everyone was so nice and caring. It made the experience that much smoother. Tim made sure everything was explained clearly. Sometimes having a new vehicle with different electrical functions can be a little difficult to get use to but Tim explained them clearly an understandable. I usually dread buying a car but really truly exceptional experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A pleasure

By Lolo123 on 7/4/2019 at 12:16 PM. Helped by Alonso Salazar Alyssa Grillo.

It's a no hassel event. Very efficient and friendly employees. The new service Manager is awesome and can tell the employees love him. Alyssa is such a pleasure to work with, she always has a smile on her face and you can see she loves what she does.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good experience

By beerman on 7/3/2019 at 11:28 PM.

Service was very good. I stopped in to get an oil change and changed the car instead. Serhan showed me how replacing my car was a better deal.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Sooooooo Dissappointed!!

By Debbie B. on 7/3/2019 at 5:13 PM.

Friday-June 28, a rep contacted me and stated that they had great end of the month deals, would I be interested? I explained that I did not think it would be possible as I owed too much on my current vehicle. He then began asking questions. I told him the maximum amount I would pay per month, I gave him my payoff ( I was within $200 of actual payoff) and I gave him my credit score ( I came in 40 points higher when they ran my credit) and he looked up the Blue Book value of my current vehicle and said that he still believed we could make a deal. He would talk to the Sales mgr. and get back with me Sat. morning. Sat morning came a woman called and said that they could make a deal and would I like to come in. At that time I asked - with my payoff and credit score you are going to be able to do this within my maximum payment amount. I stated I am not coming in and sit for hours and waste my day. She said YES, that we could make a deal. Sooooo in I go, after an hour or so they come out and tell me they can make It work if I go $10 more per month - I agreed and signed a form stating that I would agree to the discussed amount. Another hour later a "finance" person comes out to where I was sitting and proceeds to tell me that they cannot make it work unless I go $43 more per month on my payment. By this time I am upset that I even believed them in the first place and asked for my keys and stated I was leaving. At this point the "finance" person became extremely rude and I looked at my salesman and said get me my keys!! I walked out!!! THEY called me!!! I was not looking for a new car!!! And then they waste my time and proceed to be rude!!! Good grief - I thought I was dealing with used car dealers of the 70's!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Great Service

By EILEEN on 7/3/2019 at 3:15 AM. Helped by Leslie Cox.

The service department at Bill Bryan Kia in Leesburg is great. The staff is friendly, knowledgable, and eager to help. I bought a Certified Preowned vehicle for the first time - never owed a used car. I couldn't be happier and would recommend Kia and this dealership to anyone looking to buy (new or used).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience Laurie was awesome

By Anesa92067 on 7/2/2019 at 6:40 PM.

I went in there and saw Lori I told her what I wanted and what I want in my payments to be she found a couple cars to look at I fell in love with one of them and bought it. She was not pushy and she listened it what I wanted and that's what she found. I had been to a couple other dealerships they did not listen to me as to what I wanted and they were very pushy I want they thought I should get

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Maintenance Service

By Horace J on 6/18/2019 at 6:10 PM. Helped by Leslie Cox.

Each visit has been relaxing and enjoyable. The service has been exceptional as well as my service writer, Leslie. It's clean and to date the staff pleasant and helpful. I'm on my second vehicle from this dealership. I drove up from Orlando to make my purchase because I was treated well. Give them a try and you'll see what I mean. Hats off to my salesman Serhan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I felt like family

By toniheflin3 on 7/1/2019 at 1:01 PM.

Mr.Tim Lile was my sales rep I told Tim him what I wanted. And he made it happen.the atmosphere was great.people are like family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a problem with air conditioning in car.

By winnie on 6/29/2019 at 9:54 PM. Helped by Alyssa.

Showed up without an appointment and was greeted promptly and courteously. Worked with Alyssa. very pleased with work done. Great job done. Thank you. will return.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience.

By Chris on 6/29/2019 at 2:32 PM. Helped by Will.

Appointment made with ease. Service writer, Will, was very Pleasant, knowledgeable, and helpful. He addressed all of my concerns, and corrected the issue. In addition, The one part needing to be ordered was received and scheduled for me expediently. The complementary vehicle wash is a nice touch, and was performed well. Overall great experience with BB Kia.

I would recommend this dealer.