Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great on time service

By Larry Markezich on 10/16/2017 at 7:25 PM. Helped by Craig Woodman.

Always a pleasure to do business with ,new purchase or service. Alway friendly and professional. Dealership called to inform me that state inspection was due,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2017 GMC Sierra 1500 SLT

By Mattloon on 9/26/2017 at 9:02 PM. Helped by Chris Harper, Rick Robinson, Al Richardson.

The entire team at Bill Dodge was extremely helpful and nice. They made it a fun experience and answered all my questions, no matter how small. Chris Harper went above and beyond to make sure everything went like clockwork. Rick made the paperwork portion painless and Al was great teaching me how my new truck worked. I drove up from Massachusetts because of the great customer service and the huge inventory.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence

By Curatola greg 12 on 9/11/2017 at 11:29 PM. Helped by Kayla was excellent to work with.

Friendly people and they're easy to work with. They were upfront with me they didn't xxxxxxxx me I like that. That's about all I have to say.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Excellent Sales Experience

By Tjweyl on 9/1/2017 at 8:05 PM. Helped by Debbie, Frank.

Excellent in all ways. Responsive, attentive, not pushy. Debbie and Frank worked very hard to find us the car we wanted. Our future business will depend more on infiniti (phasing out the car we love - QX-70) than our experience with the dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experince ever dealing with Bill Dodge auto group

By mpolaris111 on 8/15/2014 at 8:07 PM.

The Sales Representative Steve Miles and I made an agreement on the price and even shook hands, but after reviewing the paperwork he had adjusted the prices to reflect an extra $829.00 increase. The worst part is the general manager John Mallia refused to refund my money after acknowledging the additional increase. All they wanted to do is give me free trinkets and all I wanted was my refund. If I wanted the trinkets I would of purchased them with the new Buick. General manager John Mallia did not even have the common courtesy to respond to my email. New Buick was delivered dirty, recall needed, NO state inspection sticker and a shake in the front end of my new 2014 Buick Lacrosse. I had to take the vehicle to O'Connor GMC to correct the problems.

I would not recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

I must say that I had a great experience working with...

By Bob Plummer on 1/12/2013 at 1:27 AM.

I must say that I had a great experience working with Matt, even though wew only met and made a deal within a few short hours. Everyone that I met at Bill Dodge was very friendly and helpful. Matt was very capable of answering any questions that I had regarding the product you offer, (in my case the 2011 GMC truck). After a brief conversation, he was able to find the vehicle that suited me perfectly. I also met Matt Taiani from the service area, and Mike Bean from the accessories department, they were also friendly and knowlegable. Your team there made the experience rather pleasent, not at all what I have run into at other dealers, (names witheld)! Thank you for all of your help, and I would definately recommend this dealer to a friend. Bob Plummer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bill Dodge has given another better than positive...

By Bee Paw on 10/13/2012 at 4:44 AM. Helped by Brian Oleson.

Bill Dodge has given another better than positive experience. Brian was extremely cordial and knowledgeable. He went far and above any expectations to get me in to the car I wanted. He took the time to explain all the features and how to operate them. I have had other Bill Dodge sale and service people assist me. All have impeccable customer service. If you are looking for a new or used vehicle, shop around if you want but, chances are, you will be happy with the service and inventory of the Bill Dodge people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great expirence with Bill Dodge. Brian Oleson was...

By cbrann on 8/15/2012 at 11:31 PM. Helped by Brian Oleson.

I had a great expirence with Bill Dodge. Brian Oleson was the best salesman I have ever delt with!! He was right there to help me pick the right truck for me. I would highly recommend him and this dealership! Thank you very much!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I purchased a brand new Buick Verano at Bill Dodge after...

By Averyl on 8/2/2012 at 1:01 AM.

I purchased a brand new Buick Verano at Bill Dodge after being a Honda owner for 16 years. I had originally gone to just do a test drive to check out this new line from Buick. I always thought of Buick as an "old man" car line but boy, the Verano is a beauty! When I got to the dealer it was about ten minutes before they opened. Thaddeus in sales let me in and explained it was his day off, that he had come in for one issue but that he'd be happy to assist me. He was not pushy in the least but very upbeat. He brought out the Verano for me to test drive. After having seen it in person and given it a test drive I was smitten with the car. Thaddeus asked me if I was still interested and if I wanted to continue to the next step- never did he do the high pressure thing. As for pricing, I am a member of USAA and use their car buying service and told Thaddeus what I was willing to pay, and what I was seeking for my trade-in. I dislike dealerships that play games. He brought my offer to the manager, Matt, who actually doesn't sit "out back" like in many other places but is at the front desk. There was no game playing, no back and forth, no shenanigans. They cheerfully agreed to my request and even added more to my trade-in value! I was introduced to the people at the service desk and given a tour of the service area which was a friendly and welcoming touch. I highly recommend both the Buick Verano and Bill Dodge Buick!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was looking for a new dealership because the one I had...

By phutti on 7/8/2012 at 1:32 PM. Helped by Todd Visser and others.

I was looking for a new dealership because the one I had used for years had moved. When I met Todd, he was very friendly and patient with me as I was not sure what car I was going to buy. Then I wanted a car that was in Brunswick and they got it down very quickly so I could drive it that afternoon. I ended up buying it. They were good to deal with over the price and made it as quick as you can with the paper work. I went home with the perfect car for me that evening. Any work I have had done has been a great job. They also have a Rewards card that has lots of freebies on it to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had a good experience. The saleman were courteous,...

By peggypike on 5/16/2012 at 12:03 PM. Helped by James Parr.

We had a good experience. The saleman were courteous, informative. The office staff, the salesman, the facility were all top notch. Great experience. Good service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Attentive to our needs Answered all of our questions ...

By ajp22754 on 4/26/2012 at 12:37 PM. Helped by Bob Couture.

Attentive to our needs Answered all of our questions Took the time to review different vehicles in which we showed an interest Very knowledgable about Hyundai products Made the car buying experience fun and easy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

The staff I dealt with at BD Kia were very helpful and...

By geoff gergler on 4/10/2012 at 12:08 PM. Helped by Todd Vissar, Damian Sieg.

The staff I dealt with at BD Kia were very helpful and comfortable to work with. I didn't feel like I was at a car dealership as much as a store I have been going to for years. I have never been to this dealership, but will return and recommend it to others. I was in and out in a short time. In addition to Todd and Damian, there was another woman (who I can’t remember her name) working with them who was equally as helpful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Selecting the vehicle was very easy. We told the...

By jeanbob2012 on 3/6/2012 at 10:10 PM. Helped by Gary Cheney.

Selecting the vehicle was very easy. We told the Salesperson what we wanted and he found it quickly. All personnel were friendly and cordial.Gary Cheney was very personable and efficient. This is the secound vehicle we have bought through him and I will look to him for our next vehicle. The only thing I didn't really care for is the amount of paperwork required. The interest rate of 1.9% should have been requested from the banks and most of the paperwork should have been ready before we arrived. All in all we were very pleased with the whloe experience.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience

I was taking a look at the Hyundai Accent and Seth saw me...

By th64blue on 2/28/2012 at 9:56 PM. Helped by Seth, Stu, & Chris.

I was taking a look at the Hyundai Accent and Seth saw me and came out to talk to me. Before he said anything I made it a point to tell him that the only way I would be purchasing is if he could make me a deal on the terms I had available to me. I told him I was looking for a payment under $200 a month, no money down just my 10 year old Pontiac as a trade, 15,000 miles a year allowance if it was a lease due to my job and no long-term loans due to the uncertainty in the economy. I made it clear that this is what I had to work with and if a deal could not be made on those terms, I could not sign anything. He assured me that he could get me into a good lease or sell me a late model and either would surely fit me in the terms I requested. I met Stu, and rehashed the story with him that I told Seth and they both had me assured they could get me into a car within my terms. When Stu came back the offer was three years between $230-$250. I reminded them that I had been quite clear about my terms. Stu and Seth talked it over and said that they could still make the numbers work, and Stu asked Seth to have me test drive an accent while he did some more calculations. Seth asked for $200 for the first month payment, and reminded him that I could not swing that, and I wanted to wait until I saw what the sales manager came back with. After being convinced that I had to do this, I gave him my credit card and we took the test drive. When I got back from the test drive I was alone waiting to hear from Seth. He came back and told me I had a new car. I was a bit confused as I had not agreed to anything at that point, because I needed to make sure they honored the terms I had laid out. When I went in to see the finance manager, the first thing I was assailed with was a multitude of add on's I was strongly urged to take so I would not have to pay in any additional monies because of scratches, bird excrement, dents, dings, and bald tires. All of the programs were thrown at me and in frustration I asked about the other packages the car was supposed to have and other programs Seth had had me read while I was waiting. I was totally overwhelmed and then I noticed that paperwork I was signing did not have my name correct. I brought this to the finance managers attention, and he proceeded to change some of the remaining paperwork. The rest of the paperwork I was asked to sign with minimal description of what I was signing. When I left his office, I was told Seth would help me with the insurance company, and yet in the middle of trying to get insurance, he went off to talk to his manager. I tried to keep a cool head, but somewhere among the hand-off from one person to another, I just became totally lost. I told Seth this before I left, that I was not at all happy with what had happened. It fell on deaf ears. Later that night I got a call from the finance manager saying I had to sign some more paperwork, when he showed up at my work on Thursday, I finally found it, it was my lease I was resigning, but not for 15,000 miles like I had agreed to and signed on when I took delivery, but 12,000 miles a year. The car did not seem to behave like the one I test drove, and the all season tires that they said worked fine in snow, even though I said they would not, were useless when we had snow this past weekend. I requested they contact me in writing, so I could have something in writing, and none of the parties would honor that request. ***********************************UPDATE******************************************** Shortly after posting my review online, the sales manager Nick called my home. I was still at work so I was unable to respond until the following day. Nick was genuine and sincere in dealing with me and listening to the issues that I had. He addressed my complaints and made right a couple of the issues that I had written about and explained the others to me, and told me that he wanted to make sure that I was happy with my transaction and that he wanted me to continue to be a customer. While my experience with Bill Dodge was not what I had hoped it would be, and I am not completely satisfied with the outcome, I will say this. Seth and Stu were pleasant, friendly, and amiable and Nick was a consummate professional. He was polite and wanted to make right the things that went wrong during the transaction. I think it says a lot about a company who owns up to an issue as Nick did. He was prompt in addressing my concerns, he was understanding and patient with my situation and frustration, and his actions and the manner in which he responded showed a sincere desire in repairing a relationship and working to grow that into the future. I plan on giving Bill Dodge of Brunswick the chance to reaffirm that commitment and go from there.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I can't say enough to describe the happy and upgeat...

By maine.millie on 2/22/2012 at 8:19 PM. Helped by Mildred Jackson.

I can't say enough to describe the happy and upgeat saleman from whom I puchased my Serento, the very first new car I've been lucky enough to have. He was thorough, patient, and I was pleased with his manner and considerations. I've a long way to go to truly feel calm about all the options, etc. because it is so advanced with the side bags, the appearance and big lights to stand out in any parking lot, and highway. I'm truly pleased with it, and feel the salesman did a great job. Thank you for this opportunity to express how nice he was, and I hope that feeling will continue in future contacts and I'll tell anyone that is intersted who to ask for. Signed, Mildred Jackson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

After getting the run around at two other dealerships,...

By Steven J LaPierre on 2/18/2012 at 3:14 AM. Helped by Al Richardson Jr..

After getting the run around at two other dealerships, Bill Dodge was recommended to me by a friend, who has purchased two vehicles there. I found my experience at Bill Dodge to be exceptional and more than satisfactory. I too would recommend Bill Dodge to anyone looking for a honest deal, with no smoke and mirrors. I found the entire staff to friendly and accomodating. My salesperson Al Richardson Jr. went above and beyond with his customer service,knowledge and personable nature and I feel got me the best deal possible.Thank you to all at Bill Dodge.Your new friend Steven J LaPierre

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had appropriate amount of presale contact creative...

By Joy Michaud on 1/23/2012 at 1:05 PM. Helped by Ed.

We had appropriate amount of presale contact creative solutions friendly and flexible service helpful training on truck features great post sale follow - up I am very satsifiued with my vehicle and the service I received

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This was my tthird purchase of a new car at Bill Dodge. ...

By Dongiar on 12/19/2011 at 3:27 PM. Helped by Thadues Greene, Steve malia, Bob Williams, Chad Caron.

This was my tthird purchase of a new car at Bill Dodge. The Service is great and my sales person Thaddues went the extra mile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had a very positive experience. Gary was extremely...

By maripooh on 1/31/2011 at 10:53 PM. Helped by Gary Connor.

We had a very positive experience. Gary was extremely helpful, answered all of our questions ... and was not 'pushy'. We had a very negative experience at a dealership in Saco --- so negative that we would never think of buying a car from them. We would definitely return to Bill Dodge and Gary to make future purchase.

I would recommend this dealer.