Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.8  
Price
4.7  
Quality of Work
5  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First class all the way!!

By Kathy P on 6/11/2019 at 8:14 PM.

Every time I have ever had any issues,or even a simple oil change like today,we get timely,professional service.We have purchased 4 cars there,and will continue to do so!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Inspection

By Gwenn321 on 6/5/2019 at 9:33 PM.

I had great customer service from Holly and Thui. My car was ready in less than an hour and was even washed and thoroughly vacuumed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Online appointment glitch but still got taken care of

By Alconnell on 3/20/2019 at 3:06 PM.

Even though the online appt. App didn't work correctly and I wasn't on the schedule, they got me I'm and taken care of. AWESOME!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Bernard, Pauline on 1/25/2019 at 1:46 PM.

I had excellent customer service. My wait time was very reasonable and enjoyable in the waiting area. I was very pleased that car got washed and vacuumed.

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

State sticker

By Connors2 on 1/14/2019 at 12:18 AM.

I have to say I'm a little disappointed I made appointment for 8am and my husband didnt even see our car brought into shop until 845 making it so his appointment lasted until 10:00 . The other thing that's a little frustrating is they try to sell you lots of different services when your there for the one you made a appointment for . Makes it hard to want to do service there when they dont stick to appointments. 2 hrs for a sticker and oil change seems a little much !!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service was awesome

By Shirley1 on 12/18/2018 at 6:26 PM. Helped by Mechanic.

I cant express how nice the service was today for my kia. Staff was awesome. I would definitely recommend buying and servicing a vehicle here. I had a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Tracy on 6/6/2018 at 1:03 AM. Helped by Aria Kneeland.

I bought my Kia in another state and this was the first oil change I had done on it since I bought it. I asked if I was able to receive the free oil change deal that the dealer I bought it from offered. They told me that was not possible as incentives are given out by the individual dealerships. When they told me my car was ready, I was surprised to find there was no charge! They were kind enough to give me my first oil change for free! I will definitely return to them for all service on my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond

By Carserviceisgreat on 5/30/2018 at 7:26 PM. Helped by Jennifer in customer service / Westbrook.

So computer glitches happen after making my way to my service appt only to find I was not on the schedule very upsetting but they went above and beyond to make it right ! Impressive

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Repair's

By Happy Service on 5/22/2018 at 4:09 AM. Helped by The gentleman who helped us. He was fantastic. I'm sorry I do not know his name.

I think this KIA dealership cares for their customer after the sale They will keep our business that is for sure. We are very happy here at Bill Dodge in Westbrook, Maine

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By Bill1957 on 5/16/2018 at 2:01 PM.

Their service was fast and the staff friendly. This is my second Kia and part of the reason I buy Kias’ is being able to do business with this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, staff

By skyler on 5/8/2018 at 8:22 PM.

Good service, comfortable waiting area with newspaper to read and snacks to enjoy. Been coming here for seven years now. Vehicle was ready on time and washed. It looks brand new all over again. Thanks so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Catiecate on 5/1/2018 at 10:42 PM.

Wonderful experience with the service department, the gentlemen who helped me went above and beyond! Would highly recommend their service department, and will definitely be going back

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Recall done

By BobKia on 4/28/2018 at 4:03 PM.

There were two different recalls required. It worked well with my schedule as I was out of town so I was able to leave my vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They did a great job.

By Gaga82 on 4/27/2018 at 11:04 PM. Helped by Aria.

They save my time and money. Was worry if I could showed up to my weekend shift. The guys at the custom services were pretty cool.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Service visit

By Passing thru on 4/26/2018 at 10:21 PM. Helped by Aria K. cashier very helpful and friendly..

Got tires all around, rear brakes, oil and filter changed, Me. state inspection sticker. Appointment was at 2:00 p.m.; arrived a bit before. Check out time on receipt was 5:04 p.m. Longest time spent having car serviced.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change

By Leeman26 on 4/25/2018 at 9:14 PM. Helped by Aria kneeland.

Very nice greeting when arriving and was very informative when I needed more on the car than planned and gave me a reasonable price and did the work all in the same time frame

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By June123 on 4/25/2018 at 12:39 AM. Helped by Didn’t get their names.

Easy to get an appointment. No oversell. Prompt and polite service. Reasonable prices. Convenient shuttle service. Very happy with my experience here and will continue to come back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By RonW on 4/23/2018 at 10:10 PM.

Had a great service appointment.The service writer was friendly and courteous.They got my car in and worked on and completed on time.They even rinsed my car off.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

courteous, efficient, comfortable

By landzea on 4/18/2018 at 12:19 AM.

I have been extremely happy with Bill Dodge Westbrook ever since I walked on the sales floor three years ago. From purchase to maintenance the staff have been exemplary. Always friendly scheduling, helpful in arranging appointments, knowledgeable in service and maintenance. Entering Bill Dodge Westbrook is always a pleasure and I am 100% satisfied with the staff and work done on my vehicle. .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, accurate, friendly, customer orientated

By Mainellumpire on 4/14/2018 at 8:35 PM. Helped by Aria Kneeland.

Service advisor knew exactly who I was when I walked through the door. Had my paperwork pulled out without asking. Accurate work accomplished first time around. Shuttle service available in less than ten minutes of waiting time.

I would recommend this dealer.