Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I’m from out of town

By Drmpros on 4/1/2018 at 1:44 AM. Helped by Kevin and the diesel mechanic (sorry I forgot his name).

My silvarado 2500HD(2015) with a fifth wheel was towed to this dealership one day ago. They diagnosed the problem, got me and my wife a rental car so we could make it back to Illinois. All under warranty. They went out of their way for us. Their diesel mechanic was great. We are waiting for the parts to fix my truck. They have our fifth wheel in their parking lot. I wish this dealer was in illinois.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

P is for Professional

By Big B of the 850 on 3/3/2017 at 12:38 AM. Helped by Mullen, Patrick.

Patrick was very professional as well as knowledgeable. Made shopping an absolute delight. Highly recommend him if and when you're in the market for a new or pre owned car.

I would recommend this dealer.

Overall Rating

4.5  

5   Friendliness
4   Overall Experience

Sales

By CordellMallory on 9/26/2016 at 7:41 PM. Helped by Ross Duhon.

Our salesman Ross was really great to work with. Really enjoyed my experience at bill hood Chevrolet. I would definitely recommend others to check it out.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Made me feel important

By Rossduhon on 9/27/2016 at 1:26 AM. Helped by Ross Duhon.

This dealership's customer service is the best I've experienced so far! Ross Duhon personally helped me to get into my dream car! Ross is very personable and works very hard to make the best deal he can for you. I won't go to anyone else to buy a car again!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

I had the best salesperson never!

By Johnson50 on 9/26/2016 at 6:45 PM. Helped by Ross duhon.

Bill Hood in Covington your salesperson Ross Duhon is the best knowledgeable, friendly, and professional. I will recommend him to everyone looking to buy a car please ask for Ross. Ross the next I am in the market for car I will come Bill Hood of Covington that whole dealership is doing what it takes to satisfy its customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent preowned vehicle sales

By Bradford on 9/26/2016 at 6:48 PM. Helped by Ross.

Purchased a used Toyota for a good price. Low pressure sales people. Highly recommend salesman Ross. They detailed the everloving heck out of my purchase before letting me take it home, really quality cleanup. The free "pit stop" service for the life of the vehicle adds value: vacuum, car wash and coolant check/top off every 45 days. Apparently they gave it a quality oil change beforehand, too! Oh, and from previous experience, their service technicians are some of the best and brightest you'll find! 5/5

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely wonderful!!!!

By Jade Alexandra Cook on 9/26/2016 at 5:07 PM. Helped by Ross M Duhon.

I give it 5 stars!! My experience was so great!! I would recommend them to anyone looking for a vehicle new or used!! Definitely going back when we are ready to purchase another vehicle!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Fortiz10 on 9/24/2016 at 8:51 PM. Helped by Ben Maestri.

Ben Maestri helped us and was great!!! Definitely can't wait to see how great my Kia is!!! I will definitely be directing more people to you guys!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great. Job!!

By Moliver on 9/24/2016 at 2:58 AM. Helped by Ben Maestri.

Was just riding by and saw a vehicle I wanted to look at .Ben Maestri came out and was very helpful. We left and went looking down the street and decided to return due to the kindness Ben showed .. so within the hour we were back and signing paperwork... thanks for the great experience!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Customer Service Experience

By gm312 on 9/23/2016 at 7:31 PM. Helped by Ben Maestri.

I recently purchased a certified pre-owed vehicle from Bill Hood Chevy. The overall experience was great. Ben Maestri found me just the truck I was looking for and the finance process was quick and painless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience at Bill Hood Chevrolet

By Whitehunter on 9/22/2016 at 5:18 PM. Helped by B. Mastrie.

I enjoyed my experience at Bill Hood . Highly professional yet personable were all employees at Bill Hood . I would highly recommend B. Mastrie as salesman .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By laney6053 on 9/22/2016 at 4:27 PM. Helped by Marcus White.

Everyone at Bill Hood Chevrolet was very pleasant and attentive to us when we were shopping for our new car. Marcus White did an excellent job of listening to what we were looking for in a vehicle and giving us several options to choose from. He showed us the new Chevy Traverse that we just love. Would recommend all my friends to call and go see him for their next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great overall experience!

By rphfrank on 9/22/2016 at 4:07 PM. Helped by Ben Maestri.

This was the second vehicle that I have purchased from Hood Chevy, and the third in my family. They always make the buying process easy. Ben Maestri was great! He was very helpful and attentive. I had to wait a bit to see the finance department, and Ben checked on me a few times to see if I needed anything. I didn't trade in my existing car, and needed to get both vehicles home. Ben followed me home, even though it was after the dealership closed. Highly recommend Hood Chevy and Ben Maestri!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience

By Aaliyahlh123 on 1/28/2016 at 7:20 PM. Helped by Chuck.

I love this dealership because everyone is so friendly and welcomes you with open arms. The best part was my salesman Chuck! You want a car, he's your guy! Love my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience was great. Chuck and Brad were awesome!

By Kirk Nunez on 1/17/2016 at 3:03 AM. Helped by Brad Pitt, Chuck.

I had to go back to the dealership twice, but for my first truck buying experience, they made it fun and a lot less stressful.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price

Unhappy Buyer

By Kg4 on 12/29/2014 at 7:27 PM. Helped by Not sure.

Not treated like a customer should be treated. Seems like salesman do not want to work for the customer and don't expect anything from management. I have bought two cars from here several years ago but have been back twice inside of this 2014 year and was highly displeased. Went to Premier Honda and had a deal in less than an hour. Go to Premier Honda

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness

My husband and I went in looking for a used truck,...

By Ashley918 on 10/9/2013 at 3:18 AM. Helped by I don't know.

My husband and I went in looking for a used truck, because we just had a baby and he needed something bigger. After working out pricing which took FOREVER, with lots of back and forth. We agreed to take the truck home, my dad owns a mechanic shop and I wanted him to look over it. I was assured over and over that the truck had been through their mechanics inspection and I had nothing to worry about. Well low and behold I get in the truck the following morning (my first time driving it) I feel I kinda driving weird thought maybe a transmission issue. Sure enough my dad who has been a mechanic for 40+ years and business owner of 15 years gets in it drives it, and pulling out the transmission slips. So we drove about 2 miles every time the transmission slips. So I bring the truck back telling them the situation. Everyone acted completely dumb, and then saying "oh well send it to auction" so they talked me into taking a slightly newer more expensive truck to drive. When I returned several hours later the other truck was back on the lot. So, I had a friend call and act interested and they told him "oh it's a wonderful truck, one owner, passed our inspection, everything on it is in perfect condition. I told the salesman about this and than I thought it was shady, rude, and not someone who I want to do business with.

I would not recommend this dealer.

Overall Rating

2.6  

2   Customer Service
3   Friendliness
2   Overall Experience
4   Price
2   Quality of Work

Out of state buyer.Purchased 2009 Lexus GX470 in March...

By ayvusa on 4/20/2012 at 7:42 AM. Helped by 2.

Out of state buyer.Purchased 2009 Lexus GX470 in March 2012. The car arrived with single vallet key (cost me $400+ to get and programm a new one at Lexus Dealership), no shifter knob (cost $600.00 new) and no floor mats. When I asked dealer about the car condition before the purchase respond was that the car is "like new". The dealer respond to my question about the missing parts was quite simple - the price for the car was so low, that you should have no complaints about the vehicle condition, the car sold as is, there is nothing we can and there is nothing we will do and any further conversation does not have any sence.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am a disabled Veteran, this dealership showed Extra...

By Jason_Kahl on 5/20/2011 at 1:16 AM. Helped by Steve GM, Allan Sales.

I am a disabled Veteran, this dealership showed Extra attention in finding the Right vehicle for me. I can not put in words the personal Attention I received, if you want the “Ultimate Customer Experience!”come to Hood Northlake Chevrolet!! After I signed the Buyer Order yesterday, I went today to finish the paperwork. They found additional $1000.00 discount. Instead of paying the price "I ALREADY" agreed to they re-did all the paperwork all over. How many times has a dealership LOWERED the price AFTER you signed the contract. In all my life NEVER left a car dealership finance office with a Smile on my face. Instead of a Mini Van with a wheel chair lift I am now a Proud Owner of a Silverado 2500HD DURAMAX 6.6L V8 TURBO ALLISON 6-SPEED Z71 4X4! I now OWN my disability instead of it owning ME! They have a Customer for LIFE! This truck will work Great with all the Adaptations I will need to DRIVE AGAIN!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The folks at Hood Chevrolet were very helpful and polite....

By piroguepaddler on 12/1/2010 at 7:31 PM. Helped by David Anabinet, sales; Loren Landry, finance.

The folks at Hood Chevrolet were very helpful and polite. They allowed us to test drive several used vehicle and we found a Chevy Equinox with low miles. David Anabinet, sales department, was very helpful with our questions, and ensured the the car was properly prepped. Loran, in finance department, was also very helpful with our numerous question, good rates and affordable monthly payments. Both men were low-keyed and non-pressure which is opposite of another dealer we had encountered.

I would recommend this dealer.