Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

New BMW 530e purchase

By Larry on 8/19/2019 at 6:23 PM. Helped by Mike Alder and Bill earnest.

Mike and Bill were very good during my sale I had a very bad experience with a 330 E it only lasted 18 months before the engine fuel system and other problems started Service did the best I can it was just a bad design Although the dealer did the very best they could I believe BMW corporate could have done more to resolve my issue in more fairness The way BMW took care of the situation puts doubt in my mind on future purchases without considerable cost savings

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience !

By Ssiddi2 on 8/19/2019 at 4:29 PM. Helped by Omar.

Worked with Omar who made the deal happen. Price negotiation was great and also I had a trade in value which they gave me a good price for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and assistance in purchasing our truck.

By The Alexander's on 8/17/2019 at 10:58 PM. Helped by Mohammed Elkhatib, Russ Millard.

Mo and Russ were friendly, informative, knowledgeable and extremely helpful in our purchase of our 2017 Ford Expedition. All our questions were answered and all our concerns were satisfied. Before our departure both Russ and Mo walked us through the functionality of our new truck. I can't remember the ladies name in finance, but she too was very informative, friendly and helpful. I would differently return to Bill Jacob's BMW and ask for Mo and Russ and recommend them and the dealership to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great New Car Purchase Experience

By Jim2227 on 8/15/2019 at 11:25 PM. Helped by Mohammed Elkhatib, Angel Santana, Husain Sheikhani.

This was my fist purchase of a BMW vehicle. Mo in Sales was very helpful and provided options for my wife and I to select the right vehicle. Mo's follow-up and attention to detail allowed my wife and I to decide quickly and make our first BMW purchase. My wife and I enjoyed the experience. Our BMW Genius Husain also contributed to our pleasant experience by taking the time to go over all the operating and programmable features of the car. Bill Jacobs is a nice dealership with a good environment. Thanks again Mo, Angel, and Husain.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience from beginning to end

By YZF on 8/16/2019 at 9:39 PM. Helped by Omer, Russ.

Our first purchase at this dealership and we it was great. We came in to looked at a 320i xdrive after we did our research online. Russ was patiently following up with me and always answered my questions promptly despite it was sometimes his day off. When we were ready to purchase, it was Russ day off, and Omer helped us. Omer was very friendly, helpful and willing to negotiate price while being honest. We really appreciate this. And we met Nic the Genius, and he was very helpful too. So overall, it was a great experience, we are still getting to know Ms M (this is what we named our 320i xdrive), and i am sure she's excellent.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Good experience throughout the process

By RCH on 8/15/2019 at 3:58 PM. Helped by Josh Schneider Client Advisor & Jose Vargas BMW Genius.

This was my first purchase at Bill Jacobs BMW, and it was smooth and professional and I'd do It again. Both my wife and I were pleased with the entire process. I highly recommend Bill Jacobs BMW. Josh is very knowledgeable and responsive and a pleasure to work with. Jose (BMW Genius), also knowledgeable and very good to work with.

I would recommend this dealer.

Overall Rating

2.7  

1   Customer Service
5   Friendliness
2   Overall Experience

Great Car/Awful Customer Service

By Busso21 on 8/13/2019 at 7:09 PM. Helped by Jennifer, Matthew.

I absolutely love my car, and the condition I received it in. I’m leaving this poor review because their level of customer service and attention to personalized care along w/communication has caused more stress and frustration than what a simple transaction should contain. First off - my sales rep Jennifer Zaragoza led me to believe I would purchase the vehicle with an in-house lender that would have a comparable interest rate to one of my local lenders. LIES! I went to close on the vehicle and their in-house lender of Bank of America supplied me with an interest rate nearly DOUBLE what Jennifer led me to believe that they would match. Had she been honest during the the initial process of me touring and test driving the vehicle I wouldn’t have been upset. 2nd - Matthew Ashford from the closing department. Do NOT close on your vehicle with him. I purchased out of State and requested for him to transfer my original vanity license plate to my new registration for my new vehicle. He advised me that would be no problem. He dropped the ball. I did not hear from him for over 2 months wondering where my registration was? Then - when it finally came in the mail, I was issued a whole new license plate! Mind you - I have a vanity license plate for my business. I find this whole scenario extremely unprofessional and disappointing. BOTH Jennifer and Matthew set expectations that they did not deliver.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and support!

By PaulPirkle on 8/12/2019 at 3:58 PM. Helped by Angel, Josh, and Jake.

We have purchased two vehicles from Bill Jacobs BMW a new BMW X3 and a used Ford Focus. In both cases, we found their staff to be exceptional. Angel, Josh, and Jake have been awesome to work with, and my wife and I would give them our highest rating.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

5 Stars!

By mstel on 8/12/2019 at 1:01 PM. Helped by Joshua Schneider.

Joshua, Rob and all of the staff at Bill Jacobs BMW were amazing from start to finish, which made it all an easy and enjoyable experience. Thank you guys again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Like the dealer

By esalloum on 8/9/2019 at 2:20 PM. Helped by Brian coston.

Brian Coston and whole team were organized informative , helpful , fast , like how they deal with their customers , they make you feel that you are important

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Amazing customer service!

By Marcia_JJ on 8/8/2019 at 11:55 PM. Helped by Russ and Terry.

Russ was organized and attentive. He did a lot of leg work and answered a ton of questions really quickly. He offers a great personality without the pressure of so many salesmen. Russ and Terry, the manager, went above and beyond to make sure things went smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2020 M340i

By twa177 on 8/5/2019 at 4:41 PM. Helped by Bill Earnest.

Bill Earnest and his team have always been great to work with. He did not disappoint on my latest lease of a 2020 M340i. From test driving numerous vehicles to negotiating a final deal, Bill and his team made the transaction easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nestor

By Happy Camper on 8/4/2019 at 1:13 PM. Helped by Nestor.

Nestor is a truly excellent salesman to work with...he was very resourceful in making sure that we had an efficient and positive experience with Bill Jacobs BMW....Thanks much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My First Visit to Bill Jacobs BMW in Naperville IL -HONG

By HONG on 7/31/2019 at 5:11 PM. Helped by Nestor Rodriguez.

After I decided to purchase a new BMW sedan xDrive, I visited several dealerships in west suburban Chicago, However, it was at Bill Jacobs BMW I was really gaining more confidence in seriously making a purchase decision. I met with Nestor Rodriguez, a sale representative at Bill Jacobs BMW. He communicated with us very friendly and in an excellent professionalism, He fully understood what I was looking for and appeared very knowledgeable of every BMW features. In particular, I felt no pressure through entire process from test drive, price negotiation, finance and vehicle delivery. It seemed to me everything in this dealership in a good order and being efficient. I trust my salesman Nestor and I would recommend him and this dealership to anyone who is looking for a new BMW vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

m340i with Mohammed !

By gpapadop31 on 7/31/2019 at 2:47 AM. Helped by Mohammed Elkhatib.

Google+ is no longer available for consumer (personal) and brand accountsWorked with Mohammed ElKhatib on a new m340i purchase and couldn't be more satisfied with the experience. Great dealership, great prices, great management (Mike Adler). Very knowledgeable, quick, and professional. Financing step was also very informative and efficient. Mohammed stuck out as being very patient, knowledgeable and professional about all things cars, and sales, let alone BMW. Love the car, too! Very positive visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bill Earnest is great

By Tomv on 7/24/2019 at 2:14 AM. Helped by Bill Earnest.

I usually dread buying a new car because I don't want to play games with the dealer. Bill Earnest makes buying a car a real pleasure. I told Bill what I was thinking for a new car. He made some suggestions, showed me what was in stock, gave me a value of my trade in, and showed me what the new car would cost. The deal was very fair and we quickly came to an agreement. A very pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Moe the salesman

By Steve Z on 7/24/2019 at 5:29 PM. Helped by Moe.

If your looking for an upfront honest salesman Moe is your guy. Moe was honest with me from the moment I walked in and never did I feel any additional pressure to buy the vehicle I was interested in.Once we agreed on a price the process moved along very quickly. Highly recommend Moe if your looking to buy a vehicle at Bill Jacobs BMW

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service and Great Experience

By Vic on 7/24/2019 at 3:44 PM. Helped by Joshua Schneider.

My fiancee and I was looking for a new car and Bill Jacobs BMW happens to be the first place we stopped at, with many more in mind. It was within seconds Joshua Schneider showed with great customer service and beautiful cars. He insisted we took it for a test drive and within seconds fell in love with it. He then went over numbers and we said we would come back. After the weekend passed, there was no heckling calls and no pushy sales. We came back few days later and even on Joshua's day off he came in and took care of us and we walked out with a brand new car. That right there is exactly what we were looking for!!! He showed us around the building and even single staff member was great and we can not wait to stop in to say Hi to our new family :) Thank you Joshua Schneider and Bill Jacobs BMW for the service, making new friends, and a great buy that we love and enjoy!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Two thumbs up !!

By Rival 75 on 7/24/2019 at 12:36 AM. Helped by David Reynoso.

David Reynoso did an outstanding job during the purchase of my very first BMW ! Keep up the good work ! David is very professional and knowledgeable with BMWs. This young man has a bright future ahead.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Abs light on

By Art on 7/23/2019 at 11:58 PM. Helped by Bill Earnest.

Recently I purchased dodge Challenger from Bill Jacobs BMW. On a day when I pick up the car the ABS light was on I turned around and and go back talk to Bill Earnest about it he offer they will fix that so next day I brought the car back and like Bill says they did fix it quick that was on Friday so I got the loaner for the weekend I really appreciate it, the service was really good I'm really happy with them I would highly recommend that dealership especially Bill Earnest really good guy.Thank you Artur.

I would recommend this dealer.