Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spectacular

By Marge on 4/15/2018 at 6:14 PM.

Been Ford person since ‘98 and by far this year was less stressful and more satisfying as customer. Stan met me in the lot and answered my questions. Was ready for new car and within 24 hours I was satisfied

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impressed with intent to recommend

By B Dalzell on 4/11/2018 at 10:03 PM.

O.C. was a consummate professional from our first conversation. He got the new Edge to the dealership that I wanted, then I put some dough down to hold it. Four days later, we closed the deal and it truly went better than I expected. I would recommend this dealership, buy from them again, and specifically recommend this salesman. Brian D

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience was most satisfieing

By Newcarescape on 4/8/2018 at 7:33 PM.

Every one there was professional!! I enjoyed the visit!! Will recommend this ford dealer ship to my family and friends !! The staff was all friendly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior car buying experience

By Grammadeb on 4/7/2018 at 7:16 PM.

From the time we were greeted by Dan through the financing with Mark and meeting Dustin my experience buying my new truck was outstanding. Everyone was so nice and wanting the best for what I was looking for. I would definitely recommend anyone looking to purchase a vehicle to go to Bill Kay Ford. We will definitely be back when it’s time for Duane to upgrade his current vehicle. Thank you everyone at Bill Kay Ford for making this gramma so very happy with her PickUp truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience!

By Melissa on 4/1/2018 at 1:52 AM.

Mark was great to work with! I started off my search with a no pressure, no obligation test drive (thank you Allie!) and it truly was. Mark made sure to find a vehicle that matched what I wanted if I decided to trade in. By the end, he was able to find one that I loved. He’s very professional and personable. I would highly recommend him to my friends and family for future vehicle purchases! Also, Mark in finance was very helpful in getting coverage I was happy with for my new car as well. I appreciate all of your care and consideration through the entire process. Thank you!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Service department is just bad

By 17Stang on 3/26/2018 at 4:01 PM. Helped by Ramiro.

Bring car in for service and am told a part is covered by warranty or sales, either way it's covered. Week and a half later, I call service to set up my appointment and am shuffled to parts to check on my own warranty parts that the service department ordered for some reason. I am told parts are sitting there. I make an appointment and bring the car back in. They fix one issue and don't fix the bigger issue. I'm told that's not covered. I tell them I was told it is by "X" service advisor. They say he's not with them anymore and that it was never covered. I asked why parts were ordered then. I'm still told that the advisor was wrong. I've decided to cut my losses with Bill Kay. Second and last car I'll ever buy there and definitely never be back for anything again. I will tell my story to all who will listen. Facebook, Twitter, word of mouth. Bad business.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

March 2018

By Christina on 3/25/2018 at 1:46 AM.

We arrived and were promptly greeted by a salesman. We were asked about our car preferences and price range. Juan was very accommodating and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Lissette09 on 3/24/2018 at 11:04 PM.

Very good service, everyone was friendly and kind they helped us out a lot trying to find the car that I wanted and they took their time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome Experiience

By Johnny Mac on 3/24/2018 at 10:54 PM.

Danny was very helpful and knowledgeable on all of the models we discussed with him. While we talked with him he did not come across as pushy. Very good experience overall.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place!!!

By Raki1985 on 3/24/2018 at 10:07 PM.

The customer service we received was exceptional!!! Would definitely recommend this place and the person who helped us out to others. We love our new truck!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellant!!!😍

By Soglorious on 3/22/2018 at 6:53 PM.

Wow!! Ok so after being turned down a few times trhing to get an affordable vehicle, BillKay Ford called me asked me to come down and allow them to see what they could do...well this place..these group of guys are awesome!!! ..they made no rediculous promisese but came through for me bigtime!!..my name is Glorious Brunson and I most definately approve this message...no but seriously..if you'rd looking for not just a car but a pleasant experience BillKay Ford is the place!!! The prices are reasonable and the service was awesome..thanks you guys..I really appreciate the visit and my new vehicle!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 cars and counting

By osha on 3/20/2018 at 1:04 AM.

This dealership is the only dealership that EARNS my business. My wife and I have purchased 5 vehicles in the last 4 years from this dealership. Will Wilson is one of the best salesmen you could ever meet. They're not pushy and they have a nice amount of inventory.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Juan on 3/19/2018 at 9:25 PM.

Very nice dealership. Took the time to answer all my questions and concerns. Will recommend to anyone buying a new it used vehicle. Juan and Dustin are great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great experience!!

By threerailguy on 3/19/2018 at 12:43 AM.

That was one of the best car buying experience that I have had! Will definitely recommend Bill Kay Ford and Will if anyone that I know is buying a car!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome very thankful to have came here!!!!

By Issasnack#1224 on 3/17/2018 at 11:08 PM.

I gave Felix this rating because from the time I walked on the lot he was trying to help me and eventually ended up getting me a brand new car!!!! Thank u so much!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 focus

By Cjweis92 on 3/17/2018 at 8:37 PM.

Daniel was excellently informed, treated us well, great with customers, and he was fully committed to making sure I left happy rather than stuffing his pockets.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

First new car

By Brandonyakas22 on 3/17/2018 at 8:33 PM.

Great experience for my first time buying a new car. The staff was extremely knowledgeable and provided all the information I needed to get through the process. They were willing to work with our budget to help us get the best option while staying in our price range. I will definitely be returning to do more business with them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought 2018 escape

By Jason842 on 3/17/2018 at 3:20 AM.

Awesome service. Would recommend. Was very informed and treated very well along the whole buying process. Did great job and impressed me very much. Awesome job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By BETTY on 3/15/2018 at 4:55 AM.

Bought a 2018 Escape from Will Wilson. They went out of state to get the color and options I wanted. Everyone was so accommodating and helpful, salesman, finance and customer relations. The only issue I had was with a new untrained porter however, the rest of the staff filled in for him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Rocky1sd on 3/14/2018 at 3:21 AM.

Very help ,great customer service he make sure i understood everything that was taking place . I would recommend any one to check out the dealership

I would recommend this dealer.