Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tired

By LIETRANDUONO on 10/22/2018 at 7:47 PM. Helped by Tom in Service.

Everything was great! Tom in Setvice was great. In as much as tires are expensive, I feel I got a reasonable and fair price! Thanks Tom

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always worth the visit.

By INSPECTORC on 10/22/2018 at 3:37 PM. Helped by Thomas Mackey.

Everyone is very helpful and they do excellent work. I am always very pleased. The one thing I now don't like is wasting my time writing a review again. When I said I think the do great work it should be enough.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PJ always takes care of me when it comes to service

By mikecreghin on 10/19/2018 at 9:59 PM.

I’m in business for myself so there is no down time to get my truck in for service , but PJ the service director always use complete professionalism and accommodates me always !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was there when I needed them

By v.cimino on 10/18/2018 at 1:34 PM. Helped by Christain and Tom.

I had a tire repaired quickly and correctly, thank you. I drove in as the tire was going flat and the service department was able to service the tire ASAP.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

It was great

By Dave on 10/18/2018 at 12:05 PM.

I've always dealt with Bill Kay Ford and never have any problems. The service there is great and I will always come back. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Timely,courtesy,

By Aperry on 10/17/2018 at 7:03 PM.

Good service, courtesy of staff timely work, clean bathroom, friendly, convenient hours I have more complaintsim happy with all the services and will be back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpfull

By Escape owner on 10/15/2018 at 9:19 PM. Helped by Tom in service.

Great job on the car service. Communicated what was found and what was needed and got back to me about when to pick the car up

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

excellent service and staff

By LINDAV007 on 10/15/2018 at 8:23 PM.

love the online appt scheduling, I always am impressed with the friendly, accommodating employees, and fast service. I will definitely recommend to others and return myself.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very nice & professional

By JEANETTE42 on 10/15/2018 at 7:54 PM.

Very good but I had to wait to long even with an appointment and all I got was an oil change for my car and nothing else

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fastest and friendliest experience ever

By joldek63 on 10/15/2018 at 1:27 AM.

I saw f150 on the website and made inquiry about it. After exchanging text messaged with Allie from Bill Kay Ford about car, price, discounts and rebates I agreed to think abut purchasing this truck. The next day I got the phone call from Bill Kay Ford. It was Charles GSM. He introduce himself and we schedule appointment for Saturday at 2 PM. I was a little bit early but they greeted me at the door. It was Charles himself and Dion Grace salesperson. Dion got the car ready for the test drive and Charles start working on the money numbers. In the meantime finance manager was advise that we working on the deal. The price was right, paperwork was half way ready, the fastest deal ever. Everybody was very friendly, Charles, Dion and Joe O'Neil finance manager. No hidden fees, no tricks. I live north suburbs and I have two ford dealership within 15 min drive but I'm glad that I drove 1h south to make the deal. Very Happy owner of new F150

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fastest, Friendliest purchase ever

By trina9300 on 10/13/2018 at 5:21 PM. Helped by Emmanuel washington.

I spoke to Amanda over the phone and told her what I was looking for. Charles called to introduce himself and confirm my needs and arrival time. I was scheduled to arrive at 530p. As I was turning into parking lot Emanuel called and met me at the door. He immediately began to show me a vehicle (that I actually saw on the website). When I sat with Mark he thoroughly explained everything and I signed the paperwork. I was in/out in about 2 hours with my new vehicle. I will be referring others to you. THANK YOU FOR EVERYTHING!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelente compra

By Jose salazar on 10/13/2018 at 2:10 AM.

Encontré el carro que estaba buscando en el color que queria muy buen trato a mi familia y a mi y me explicaron muy bien las opciones de mi compra

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customer

By cHicks on 10/12/2018 at 5:35 PM. Helped by Carlos, Thomas & Jefferson.

Thanks to Carlos, Thomas & Jefferson for fixing my tire after many visits. You made me feel welcome every time and put me at ease. -Carol

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

on time, as promised

By sdkeane on 10/11/2018 at 2:32 AM. Helped by Robert Pritchard.

never disappointed with this center. I have had our cars serviced here for almost 700,000 miles of happy Ford ownership. They have always treated me well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Sully63 on 10/10/2018 at 8:20 PM. Helped by Tom in service is who i dealt with and he was great.

From the time i called to get it serviced till i picked it up Tom was great i had a recall done a remote start added and he looked at a problem i had happen to me but all was great,

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Manager Made It Right

By KIZZYCST on 10/9/2018 at 1:32 PM.

I scheduled a 1230 oil change and by 145 my car had not even been started. I had many other errands to run that day and before I could even get upset the manager was working to make it right. He offered to take care of my oil change this visit and when I said I can no longer waste more of my time to wait he offered me a loaner car to do my other errands AND offered to take care of my oil change the next time. I have been disappointed a few times in the past waiting over 2hrs for a scheduled oil change and this is the first time I felt someone cared to make me happy for their backed up schedule. I like to support local businesses which is why i keep coming back. Huge thank you to the manager. I think his name was Patrick.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very good service

By lilmama0607 on 10/8/2018 at 10:36 PM.

i bring my car to ford for service because they are always super nice and friendly, i recommend Bill kay ford to all my friends and family

I would recommend this dealer.

Overall Rating

2.4  

1   Customer Service
3   Friendliness
2   Overall Experience
2   Price
4   Quality of Work

Incomplete

By VICTORHUBBERT on 10/8/2018 at 9:55 PM.

I came in with my coupon for oil change & tire rotation. I was told the tire rotation couldn't be done because they didn't have a lift to put it on. I ask if it could be done without a lift and the service person said yes but it will take to long. Since the only option left was getting the oil change i asked if a discount was available. My coupon was for 39.95 & I was charged 38.88 for only the oil change, discount of a dollar. Unacceptable

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Things were good

By fathermike1001 on 10/8/2018 at 8:04 PM. Helped by Bob in Service Dept.

Only bad thing was taking two hours for an oil change, tire rotation, and wiper blades. Not really looking for the crew to work like they are at Joliet Motor Speedway, two hours for that work was excessive. There were not really even that many people waiting.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Brakes

By hormtmasam on 10/4/2018 at 6:04 PM. Helped by None but service.

The only thing was a week later my brake light came on because brake fluid was low. Should tell customers that new calipers will use some of the brake fluid from the container and it might need more

I would recommend this dealer.