Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional

By Sandi Q on 8/16/2019 at 8:15 PM.

My vehicle was in the service department for a recall. My experience with the service department was excellent. If my vehicle requires any additional dealer repairs, I will have the service performed here.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By KARG1234 on 8/16/2019 at 7:18 PM. Helped by Craig.

My experience was A+ from drop off to pick up! I took my car in for an oil change and to get some new wiper blades.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By blood52daniel on 8/14/2019 at 4:49 PM. Helped by Craig.

Very good & friendly service. This is my third car with this dealership. If I need another car I will always go to first, and no other!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Ford Fiesta

By S cos on 8/14/2019 at 11:22 AM.

I recommend Bill Kay Ford for fast and friendly service and Mena for working hard on making such a great deal on my Ford fiesta

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
4   Overall Experience
1   Price
5   Quality of Work

Engine light

By dalekaczmarek on 8/12/2019 at 6:32 PM.

They were able to diagnose the problem and fix it quickly however the price for that and fixing a sway bar, I believe was way out of line. I doubt I would come back due to the prices and being on a fixed income. The service man also said that my receipt would have recommendations of other services but it was not on the receipt. When I attempted to get in touch with him, he was not available. I discussed this with another service person and she said that those recommendations would be emailed to me but I never received them. Those other recommendations again were very highly priced and I know that I can get the same service elsewhere at a much more reasonable price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgeable Service Technicians

By iPlow, LLC on 8/12/2019 at 6:13 PM.

I highly recommend Bill Kay Ford for their very knowledgeable service technicians. I have no doubt they saved me hundreds of dollars by properly diagnosing my problem and fixing it with genuine parts. Great communication every step of the way. Better price than the competition.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Amaciejko4 on 8/9/2019 at 7:01 PM.

Awesome customer service center! Great people and take care of their customers! All of my work was done in a timely matter! Will definitely be taking my car here again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I Lovvvvve Bill Kay Ford

By TAMIA6312 on 8/7/2019 at 1:20 PM.

I had ford cars every since I was 20yrs. old I find them very dependable. Bill Kay Ford is the only place I’ll go. They are very nice, friendly courteous all that and more. I never have any problems with them, they answer all my questions, and believe me I have a lot of questions sometimes. Bill Kay Ford for life. Customer Tammy McPhersonwilson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I appreciated when I walked in I like a fly on dog poop

By Zeffers on 8/6/2019 at 6:10 PM.

I have lot of family in car sales and grew up around car dealerships..I appreciate being listened to and explaining what we wanted, I was very happy with the purchase of the truck

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

2019 ford fiesta

By Rusty40 on 8/6/2019 at 2:50 PM.

mena was a great help to me, I was in a car accident recently and I purchased a 2016 ford focus from him before....the car was total loss in the accident. so I went back to him told him my situation and he was nothing but helpful and told me that i could get another car.....a 2019 ford fiesta Danny in finance was a great help as well in finding me a good auto loan with Ford Motor Credit...he explained everything to me step by step.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall and warranty

By murphy8jay on 8/5/2019 at 6:22 PM.

The most kind and prompt service center i have ever been to. Scheduled and repaired very quickly. I will be coming back for anywork that needs to be done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By PATB460 on 8/4/2019 at 4:04 PM.

Friendly, professional, trustworthy. Need I say more? Special thanks to the porter (whose name I do not know) that gave me a ride home and picked me up when my car was ready. What a kind, courteous and personable young man he is.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought the car of my dreams.

By alexbarahona1211 on 8/4/2019 at 3:40 PM.

I went in just to ask questions about my current vehicle and ended coming out with a new 2019 Ford Fusion. Mena and Daniel took care of me like if I was their family member.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Oil change

By John Cutter on 8/2/2019 at 11:44 PM.

Everyone was very friendly and helpful. I was not left waiting for any thing. In and out. My car 🚙 was even pulled up for me by Bob when I couldn’t find it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By joshfoley58 on 8/2/2019 at 11:25 PM.

They took the time to look over the problems I was having. I was impressed with the staff and the the work that was done. The price was great and my truck runs like it's brand new.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Bad Battery

By JES40495 on 8/2/2019 at 8:26 PM.

Car wouldn't start battery under 2 years old under warranty and was replaced also found out there was a recall on the steering which was taken care of so overall I am very satisfied with the outcome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Battery

By Doodles on 8/2/2019 at 6:56 PM.

Great team great service good timing caring reasonable pricicing safety oriented very knowledgeable cares about customer brought my car from McCarty but I like kaye

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I appreciated being treated w respect

By Zeffers on 8/1/2019 at 10:37 PM.

I had called in morning and young lady answered phone I asked what color F150 lariet trucks were on the lot, she gave me 5 colors immediately. As I HATE walking into car dealership and feeling like the sales person attacks you as is like a piece of chewed gum stuck on a bottom of a flip flop, and it did not happen Monday when I walked into Bill Kay, I walked to desk and asked if he was in sales and john potter stood up offered handshake and I told him I was looking for F150 lariat that was either silver or blue that I was told was in lot, we went to blue one I did not like interior, seen silver one and wanted to sit in...I was so happy as it was exactly what I wanted to get for my husband. I asked prices he gave me figures, I left I called half hour later to appraise my husband truck, and BAM..numbers were where we needed or expected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The salesman was great

By Carlos on 7/31/2019 at 6:53 PM. Helped by No.

You guys should give my salesman a raise he was polite and courteous very helpful every time I come for Car anything I want him as my salesman great guy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT CUSTOMER SERVICE

By ACE of FORD on 7/30/2019 at 5:55 PM.

OUTSTANDING!!!; There was No Long Waiting. Everyone was Friendly and Professional. This is were Any Ford Owner should take their Vehicle for Service in the Chicagoland/Illinois Area.

I would recommend this dealer.