Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond amazing service

By Francis driving on 8/22/2019 at 9:52 PM.

I had gone to a other subaru dealership in upstate New York. I left with no car and not a good feeling about how I was treated. A friend recommended bill kolb to me. Not only did they get me the exact car I was looking for, it had extra options, and the deal was incredible! Holman Cano was kind and patient. I am still finding little extras in my car.. kudos them. It does pay to shop around and listen to friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic buying experience, really great to deal with!

By Garyk on 8/20/2019 at 10:19 PM.

Had a great experience buying my Subaru with Howard Bonfield as my salesman. He was very courteous and knowledgeable about the car and the entire process! Would highly recommend anyone looking for a new or used Subaru that they see him! Explained every step of the way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mel Dixon was awesome!

By Eli & Iva on 8/17/2019 at 3:37 PM.

Mel called us in advance of our visit to tell us about the pre-owned cars we wanted to see. Even though we arrived late, Mel was waiting for us and took us to our test drives right away. Mel was so patient and helpful, even when we couldn't make up our mind and needed to test-drive the car a second time! Mel helped us in every way, and did not pressure us at all. Moe was great, and the prep shop did a great job on making the pre-owned car look like brand new for us. We will come back her for our next car purchase, no question.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Turn Key Operation

By MHarle on 8/17/2019 at 1:28 PM.

I bought a Baja many years ago from this dealership. Then moved on to a F150 and Challenger. When it came time for a new vehicle I went back to Subaru. My outback is perfect for NY snow and summer fun, and it can fit my two 90lbs dogs in the back! Larry Annunziato was by far the best sales person I have ever worked with. I've purchased 10 vehicles during my years of driving all different makes and models from Jeep to Nissan to Ford to BMW to Dodge to Chevy, and now Subaru for a 2nd time. Yesterday I traded in my Ford150 and Dodge Challenger for a 2019 Outback! Larry made the trade in and purchase of a new outback seamless. I showed up with my titles and keys and left in my new car. Marty Shuvall in finance was a pleasure. No high pressure to buy extended addons. He offered answered my questions and then left it up to me to decide.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome car purchase experience

By Sabaruno3 on 8/15/2019 at 4:55 PM.

We felt that from the moment we entered into the showroom we were greeted with the uptomost professionalism. We were able to have a normal conversation with Ross and at no point did we feel pressured into buying anything. He listened to our requirements and found us a car that fitted our budget. When we were going for a test drive he spelled out all that we needed to know without overselling. He went above and beyond to ensure that we would get a good deal. When we came back to finalise the deal we were confidant that we had made the right purchase. Well done Ross you are a credit to the company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Markc27 on 8/15/2019 at 1:17 AM. Helped by Frank.

My sales person was Frank and he was great. Test drove a few new cars, and the one I chose was new on the lot, so they did a full service that day, replaced the breaks and tires all included.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommended

By Signet1 on 8/14/2019 at 10:42 PM.

This was my second vehicle purchase at this dealership in two years. I returned because my first experience went so well. My salesperson, Gary Mendelsohn was friendly and extremely knowledgeable about the car I was interested in. I was never pressured during our negotiations. When I took delivery of my vehicle, Gary spent significant time with me, going over all of the features of the car and assuring me that he is always available to answer any questions I might have in the future. The payment process was organized and simple. Finance manager was also excellent. I live in NJ so sales tax is adjusted and fees are less here. Highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer support and their inventory was amazing

By gfrod on 8/13/2019 at 6:01 PM.

I came in this past Saturday to look at a car for my daughter that was going of to college. I was introduced to Howard and i have never met a car dealer that knew so much and was so passionate about explaining about the type of car and company Subaru is. I will definitely be telling all my friends and family about Bill Kob Jr. Subaru and Howard. Thanks, Gil

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consummate Professionals - Knowledgeable & Accommodating

By woofs4 on 8/10/2019 at 11:32 PM.

My most recent experience purchasing a Subaru at Bill Kolb was exactly like my first, which was over 20 years ago. I was welcomed immediately upon my arrival even though the showroom was overflowing with customers. My salesman, Holman Cano, listened to my needs and then helped me find the vehicle that was right for me - given my price constraints and wants. Holman worked closely with Chris Flood and Paul Spiegel in Financing so that the 2014 Forester (with only 50K miles!) could be mine. This dealership and its people, from Sales to Service, are trustworthy and knowledgeable. They have always served me with professionalism, courtesy and kindness.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I would rate them six stars if possible.

By dohctorclark on 8/8/2019 at 11:31 PM.

I recently bought a 2018 WRX Limited from Larry Annunziato at Bill Kolb Jr. Subaru and I couldn't be any happier with my decision. Larry was honest, courteous and exceptionally professional. I have bought several cars over the years, including vehicles from Volkswagen, BMW and Acura, and this was, hands-down, the best car buying experience of my life. The entire process was quick, completely transparent and hassle free. A bit of a random note, I'd also like to mention that I'm a bit obsessed with cars and I always ask my salesperson what they drive on the test drive and Larry is the first, literally the first, to tell me that he owns / daily drives a Subaru. The fact that he believes in the product that he sells so much that he bought it for himself speaks volumes to me. If owning a Subaru is half as enjoyable as buying a Subaru, consider me a Subaru man for life. Thank you Larry!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

My First Subaru

By jerseygal on 8/6/2019 at 7:51 PM.

I had done my research and knew exactly which model I preferred. When I went into Bill Kolb Jr Subaru, no one greeted me. I asked if someone could help me but it seemed everyone was expecting a client. My first impressions weren't favorable. Finally I was introduced to Sonny and he was amazing. Unfortunately, when I arrived early for our next appointment, he was with another client and he kindly introduced me to Richard K. I was in great hands! Richard was patient, answered all of my questions clearly and allowed me plenty of time to test drive two different models. He found a new car being delivered within the month and the deal was set. When it arrived (the next day!) Richard once again took the time to explain every feature on my new Subaru. The paperwork was finished quickly and I drove away in just over an hour. I would recommend this dealership (and especially Richard or Sonny).

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

First Subaru

By firstsubaru on 8/6/2019 at 1:08 AM.

Larry was excellent, great to work with. Professional and friendly. Very knowledgeable. Made buying our first Subaru so easy. Everything went smoothly. Picked up our car the next day.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Preowned WRX STI

By stephenwyker on 8/5/2019 at 5:43 PM. Helped by Bob Arturi.

Made the drive up from Manhattan to see a 2018 STI Limited after the "virtual" assistant told me it was available. Got to the dealership, met with Bob A, and found this car was already sold. I was also looking at a similar '18 WRX Limited as well, but come to find out both had "branded" titles. Bob took me on a test drive of the '18 anyway and we discussed what I was looking for. While we weren't able to find me anything immediately, shortly after leaving, Bob called and let me know about another '18 STI that just came in. Took a quick look and due to it being a customer return, I couldn't test drive but it had everything I wanted, so came back and made a deal. It did take 2 weeks for the title to clear on the return, but delivery of the car was smooth and painless. While the entire experience here has been different than the luxury dealerships I've worked with in the past (think no back and forth with sales managers, no wasted trips, no aimlessly waiting, phone calls verses just using email!) it all worked out and for those that are used to this type of buying experience, most would say it was good. Either way, the car is flawless and I appreciate the help getting me into it.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Subaru Hatch Back

By Subi16 on 8/3/2019 at 11:36 AM. Helped by Frank Tinelli.

The dealership is great and professional. Employees where helpful is showing me car and going over paperwork to purchase car. I managed to Purchase my car in one day! Awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Dealership Car

By Kevin on 8/4/2019 at 2:34 AM.

I'm used to buying sketchy Craigslist specials and had been visiting dealerships to finally replace my 2007 Subaru Impreza. Most other locations put a lot of sales pressure on me and were more concerned with making a sale than helping me as a customer. Howard was extremely patient and understanding about my situation. He answered my questions and took care of insurance and registration, making it extremely painless for me. Not once did I feel pressured into the buy or like I was being taken advantage of. Paul in Finance was also very helpful and understanding and realistic about my financial options. Overall, I am very happy with both my purchase and my experience with Howard Bonfield and Paul Spiegel, and the rest of the staff at Bill Kolb Jr. Subaru. I would highly recommend it to anyone looking for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service, very little sales pressure.

By Subzero1233456 on 8/3/2019 at 2:25 PM.

Really enjoyed working with Howard, he made the dealership experience a lot less stressful and even fun. I would recommend this dealership to a friend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By sammy on 8/2/2019 at 3:56 AM.

Second time buying a car at Bill Kolb Jr. Subaru and the customer service still remain the same. Gary and his team are very knowledgeable. They are very detailed oriented, not to mention, very funny, which makes the workplace enjoyable and clients are happy. I think they make the best team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I would recommend this dealership

By Diba1950 on 8/1/2019 at 7:44 PM.

This is the third Subaru that I have leased from Bill Kolb Subaru. Holman Cano was my salesman on the last two. He is professional, kind and helpful. When my lease is up Holman will be the person I can trust. Thank you Holman. I love the car

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
5   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Poor quality servie with a smile

By AlexA on 8/1/2019 at 3:27 PM. Helped by Makes no difference who you deal with among service advisers.

Friendly attitude. However, the emphasis is definitely on quick service, as opposed to good service. Since buying my 2015 Outback new 4 years ago, I have been back with a sun roof problem at least five times. Always the same issue, the clamp from the accordion cushion comes off after about 4-5 sun-roof openings. Always the same side; the other accordion cushion never had any problems. Always the same story, it takes them about 5 minutes to put a new clamp on and they tell me that the problem is fixed for good. Always the same result though.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpfull and efficient

By DDMontvale on 7/31/2019 at 1:49 PM. Helped by Bob Arturi - Sales specialist.

Very pleased with the buying experience. Pleasant and transparent process throughout with no pressure to close the deal. I will consider the Bill Kolb team for all my future purchases.

I would recommend this dealer.