Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.5  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always an easy buying experience with Bill Like.

By Me on 5/12/2019 at 4:51 AM. Helped by Chris Adam's and Luis.

This was the 3rd vehicle we have purchased thought Bill Luke and it is always an easy buying experience through their dealership. All their sales people that I dealt with were pleasurable and not pushy!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Lied to us, then called us liars

By Angry on 5/13/2019 at 1:45 AM. Helped by Lucio, Jerry.

This dealership used to be honest. But our recent experience trying to purchase a vehicle advertised on the internet was one of the very worst experiences ever. Their salesuman knew less anout the car than I did, lied to us about the price while we were looking at it in the lot then flip_flopped increasing the price when put the deal on paper. When we reminded him of what he had quoted in the lot, he called us liars. The manager, Jerry, also would not honor the price, and added an aditional condition on the price/ finance offer that the most i could put down on the car was 10%, and that we had to keep their very high interest rate for 4 monthly payments so that they could get money from ther finance deal. When i wanted to put half down, he refused to sell us the car. Seems crooked to me. Trying to cheat their finance companies by telling me i could refinance with my large downpayment after 4 payments. Supposedly i am a "platinum" customer from the previous purchase there. But they treated us like we were stupid, and insulted us. Total waste of time.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

successful used car buy

By jflyboyaz on 4/28/2019 at 8:54 PM. Helped by Shane.

Researched online for a nissan frontier, found a potential at bill Luke. Was as advertised and at a fair price. Drove off the dealer lot satisfied! Would recommend Bill Luke to potential buyers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By Travis on 4/17/2019 at 10:42 AM. Helped by Richard, Jose, Ed, Joe.

Excellent service from the online buy it now process to the organized, friendly & professional way it all flowed upon arriving at the dealership. Richard helped get things going online, then upon arrival at the dealership he met me & introduced me to Jose, who showed me the vehicle and went with me on test drive, then he took me to meet Ed in finance, quick state of the art system in place, then I was introduced to Joe who took me to my detailed pickup and familiarized me with my new certified used truck. All were kind & professional. Excellent service! Will buy at Bill Luke again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and professional

By Slmuller on 4/14/2019 at 1:07 AM. Helped by Teg Devinder.

Teg was just amazing! He explained the car details, showed me everything I needed to know. He was respectful and polite. The whole process was fast. I appreciated the detailed review of all the car’s features before we drove it off the lot. Best car buying experience I’ve had. Thank you all!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service

By Corayma.sanchez on 4/9/2019 at 12:53 AM. Helped by Joel morales, kris, Jason tweet.

Great, friendly and super awesome people work here. The experience is amazing. Will recommend this place to everyone. Everyone helped out and explained everything to us. Love my Jeep

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, very personable staff,

By Jenaries on 4/5/2019 at 3:03 AM. Helped by Joel m.

Professional staff, kind, courteous, patient, and I will definitely recommend this dealership because of my positive experience with Joel M. and Ronnie and finance man

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome place, The Best people!!

By Slreita on 3/13/2019 at 11:32 PM. Helped by Tank Wallace, Jerrry Adair, Reese.

I can't say enough Great things about Tank Wallace and the Bill luke team!! This was our 2nd vehicle purchased from them and looking forward to our 3rd. A very friendly atmosphere and you don't get those Nagging pushy salesman running you down on the lot. Both times have been a great car buying experience and totally recommend these guys to anyone looking for any type of car!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing a used car

By Mhc2536 on 3/12/2019 at 10:03 PM. Helped by Astrit Haziri.

Great Dealer ship. Had exactly what they advertised. Price was exactly what was posted. No hassle , great service. I would definitely do business again. Great staff.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good Experience

By NearlyFamous on 3/4/2019 at 5:11 AM. Helped by Kris Dickey.

I had a good experience while buying the vehicle I wanted. The two criticisms I have is had hoped that the dealership would have been more knowledgeable about the common used vehicle I was looking for and the offer for my trade in, was flat out ridiculous and insulting. On the plus side they were friendly, relatively well organized and other than the issue with my trade in offer, I found them to be honest with all other aspects of my deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome deal done in one day!

By Jeeper on 3/2/2019 at 1:04 PM. Helped by Teg.

Teg was great and very knowledgeable about my new jeep :) Got the deal wrapped up in 1 day quick and easy. Love the new jeep!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Whip - Who Dis?

By Taylor M on 3/1/2019 at 7:10 AM. Helped by Terry Lowe, and Ricardo Juca.

Bill Luke was great, professional and willing to work with you in any situation! I went in for a used Equinox and walked out with a brand new Jeep. Never did I think my credit would allow a brand new car! I will be utilizing them for vehicles moving forward.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was good

By Jandt on 2/26/2019 at 6:10 PM. Helped by Edward through financing.

The sales person was good. Still took to long to go through financing Since we were already pre approved. Edward through financing was I credible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took care of business

By Jmann on 2/26/2019 at 7:38 PM. Helped by Marty White, Danny Thomas.

Top notch from the initial phone call to the final handing over of the keys. We had a specific price range with a limited list of the type of car we were looking for. Marty and the crew got right to it and in a short time we found the car that fit our needs and our specific situation. We never felt as though we weren’t in control of what we wanted to accomplish. Totally at ease and never pressured at any time throughout the process. Best experience ever at a dealership. Recommended for sure, no doubt!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scammed my daughtre

By unsatisfied on 2/25/2019 at 2:48 PM.

My daughter came in with her boyfriend. She makes minimum wage but was still told she could afford a $26,000 car. They sold it to her at 26% interest and now she has a $600 car payment and is under water on her loan. The finance Manager Salvador told her she could refinance it for a lower interest rate in a month. What a lie? This company is all about money and will do anything to get it. I called them and they said too bad!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best

By Jeep Guy on 2/25/2019 at 12:55 AM. Helped by Jason Tweet Steven Melendez.

I’m 75. Bought many cars over the years. This was the most professional buying experience ever. I will share my experience with everyone. Bravo

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By Gabby on 2/21/2019 at 8:44 PM. Helped by Sales.

Everything went smooth and easy purchased two vehicles great deal on both this is our fifth time shopping at bill Luke Chrysler dodge and will continue in the future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Yoly on 2/9/2019 at 10:23 PM. Helped by Josue Roma Ortiz and Angel.

Excellent service from the .minute we walked in till we left, got what i wanted in good price. Josue Roma had great customer service and explanations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our salesman Dan was amazing. Very professional

By Mark & Patti on 2/10/2019 at 4:40 PM. Helped by Dan salesman.

Our honest and personable salesman Dan made this car deal very pleasant.. We would recommend Bill Luke to our friends and family. Thank you Dan.!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Horrendous inefficienct experience

By Dodge123 on 1/30/2019 at 8:57 PM. Helped by Donte, Jerry A, Jamie.

This is the worst car purchasing experience ever, it took 3 hours to sign documents, after being pre-approved thrpugh the internet. Interest rate was different than previously negotiated. Car was not ready for delivery as stated, the truck was on the lot several days before and still was pending window text. It took the finance person 23 minutes to count $8k in cash. Dealer insisted on vehicle having an insurance policy written on the VIN, wouldn't allow carry over insurance. In the 3 hour time period they still managed to miss putting on the temporary plates. Donte was rude and said it wasn't his deal.

I would not recommend this dealer.