Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Salesman Ever!!

By Cocobumz on 12/5/2018 at 4:24 PM.

Ok, let me tell you about how amazing Brian San Pedro is! I moved cross-country without a car and was extremely stressed out about not having transportation and buying my first car by myself. I contacted Brian before I was even in Florida and he made me feel 100% better about buying a new car. Brain answered all my hundreds of questions and is such an easy going and laid-back guy, he isn't trying to steal your money or just sell you a car, he wants to make sure you are 100% satisfied with not only his service but also with the product that you are buying. I’m so happy with my car!! Its adorable, drives awesome, music quality is great, spacious (my dog loves it) and it gets great gas mileage. I still to this day contact Brian to ask about questions and he always responds to me within minutes, if I ever buy another car or if I have friends that are looking to buy, I will definitely be sending them his way! If you are looking for a good car and great service, go to Bill Ray Nissan and ask for Brian San Pedro and you will drive away happy!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car consultant ever

By ImInLoveWithMyCar on 12/3/2018 at 3:59 PM.

There are so many good things to say about Brian San Pedro. He truly cares about his customers by listening to what their needs are, and then delivering it to them on a silver platter. He’s extremely knowledgeable, and isn’t the stereotypical, high-pressure, salesman - his goal is to make sure you leave the dealership happy. If you are looking to buy a car then you should absolutely go to Bill Ray Nissan and ask for Brian San Pedro!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest, friendly , and always ready to make it right!

By Deborahmarie on 12/2/2018 at 10:09 AM. Helped by How can you forget Leon!?.

I bring all my insurance jobs here to the service center. John the manager of service is very helpful and works soooo hard. I feel safe having him take care of my car. Fred and Erica and Leon are so very nice as are the rest of the workers in service. You are a great bunch of people. Thank you so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brain SanPedro

By John on 11/29/2018 at 7:24 PM.

Brian SanPedro is a fantastic salesman. He is very knowledgeable in the Muran we purchased. He knew every bell and whistle. His best attribute is, he listens to each question and either knew the answer or where to go to find the correct answer. We were very pleased with him and will recommend him to all my friends. The only criticism we had was with the finance person. He did not listen! He did not do as we requested. His main goal was to try and sell us an extended coverage, that we did not want or need. Additionally, we tried to put another $2500.00 down on our purchase and he did not do this for us. We were most disappointed with the finance person.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

BEST EXPERIENCE EVER

By tuxguy on 11/19/2018 at 5:12 PM.

My daughter was looking for her first new car and they had the time and patience to let us test drive and ask many questions. I They answered all her questions and we are going back next week to buy one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on Nissan

By dragonfly on 11/15/2018 at 3:41 PM. Helped by DC Graham.

I had service for an issue I was having, Service Advisor DC Graham was awesome, he was so patient and skilled, he also noticed there was a recall on the ignition switch and quickly advise the technician to look into that, it was not faulty but the fact that DC caught that Nissan had a recall on that part was soooooooo awesome, it was the safety of me and my family should that switch was bad. thank you DC!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change and Service

By bartmann67 on 11/12/2018 at 1:06 PM.

I brought my car in for regular service and oil change and had a great experience. It took less than an hour, even without an appointment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new car

By Kkathy418 on 11/13/2018 at 11:46 PM.

Brian (internet sales)was great and so patient . Everyone go see him.... Tell him Kathy sent you!!!!! The whole process was great and detailed . I love my car !!!

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
4   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Long wait time for service.

By Mia456 on 11/11/2018 at 1:26 PM.

Service dept wait-time could be shorter. I waited over 2 hours for routine maintenance. (At least there’s a nice lounge with TV and free coffee, snacks, etc.). And on top of that, I’m now having an issue with my car that wasn’t there before I had it serviced. Hopefully, I won’t have to wait another 2+ hours to get that fixed. However, my service agent was great - very courteous and helpful.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service Bill Ray Nissan

By Ryan52 on 11/10/2018 at 10:02 PM. Helped by Sam Leming.

My experience was top notch as usual. I came in for a tire rotation and oil change. I was greeted by a Service Advisor, Sam Leming, and immediately welcomed. Sam was extremely courteous and helpful and got me right in. I enjoyed some snacks in the waiting area and did some internet broken wsing on the desktops provided while waiting. I had a very short wait and Sam came out and went over everything with me. Sam called me the next day to follow up and make sure all was good with my vehicle and that satisfied. This was great Customer Service experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

First of all he is liar and very rude!!!!!!!

By Scotty13 on 10/29/2018 at 10:33 PM. Helped by Miguel Negron.

First of all he is a liar and so is the other manager. I had came in to check to see if my wife had traded our car in that we bought together and as of now we are getting divorced but I was looking out the car on the lot to make sure it was ours and the sales man Miguel Negron came up to me and asked if I needed help I said that this was a car my traded in he began to ask how I would know I said because I still have the keys to get then he begins to ask me for the keys very rudely I said no then he get loud and smart to me getting in my face I said if dont back away and get out of my face I will call the police then he say I'll make sure I put you in the hospital before I go to jail and the manager comes out to ask what's going explain to him that my wife had traded the car in and Miguel Negron came up to me asking if I needed help I explained to him about my wife trading the car in and told him how the Miguel Negron treated me and and Miguel Negron said that he would put me in the hospital and he said he would handle it with the owen so I left called back up the talk to the manager and he lied about this ever happening.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice person and very helpful.

By Lisa on 10/18/2018 at 6:42 PM.

ERICA is a very good person very helpful and have a great personality she always helps me with everything that I need I would recommend her..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I always receive excellent service!

By SheilaT on 10/11/2018 at 3:43 PM.

Everyone that I have personally dealt with at this dealership is amazing! I highly recommend coming here and want to say thank you again! I came for an oil change and it was done before the time adviced and Erica was just wonderful throughout the whole process. Speedy service without being rushed and all my questions and concerns were addressed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Erica Dillon gave me the BEST Customer service ever!!!!

By Bgrealtor10 on 10/10/2018 at 8:52 PM.

I came to get my car serviced for an oil change and Erica Dillon was hands down the best service advisor I have ever dealt with in my 5 years coming here. She gave exceptional service and was so polite and respectful. I would highly recommend people going to see her and having their vehicle serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service ever!! 😃😃

By Tina83 on 10/10/2018 at 5:48 PM.

Everytime I bring my car here Erica is super helpful. She always makes sure that I get the best service. Because of her great service at Bill Ray, I drive all the way from Apopka to receive service here. Thank you Erica for giving us the best service 😃😃

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service!!!!

By Davidsolomon on 10/9/2018 at 9:23 PM.

Service was excellent she advised it would take an hour I was out wat before the hour!! Their not enough works to describe how Satisfied I was!! She made me feel like I was home if I could give her an 100 i would!!! Great service!!!! It was outstanding!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Clancy on 10/9/2018 at 10:16 PM.

Erica, my Service Rep today, was a credit to her job and your Dealership!! She was extremely professional, efficient and kept me informed of the status of my car! Thanks Erica...will recommend you to my Nissan friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bill Rey is the bees-knees!

By Nissanlover on 10/9/2018 at 6:24 PM.

Your employees were very kind, helpful, and always let me know what to expect. Service was prompt, courteous and exceeded my expectations. Can't say thanks enough!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love Erica!!!!

By Jennie101 on 10/9/2018 at 4:51 PM.

Erica is sooooo amazing!!! I love how she always, always, always, caters to me needs and she’s just a great person overall!!! Her customer service is excellent, she always knows how to take care of me and if she’s not able to help me at that moment, she hands me off to another great person that takes good care of me as well. Then of course she checks on me to make sure I’m good!!! I love her to pieces!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

💚 my Rogue Sport

By wvnurse25 on 10/6/2018 at 11:21 PM. Helped by Joey King.

I absolutely love 💚 my new Nissan Rogue Sport.....thank you Bill Ray Nissan: Brian, Joey, Bo and Bobby.... I definitely recommend Bill Ray Nissan and the guys there. This was the BEST and easiest car buying experience I have ever had...I told Brian and Bo what I wanted and needed in a vehicle, the options/features I wanted it to have and Brian found the perfect match. Every question I had was answered by sales and finance. The price and payment presented were just right and working with Bobby in finance was a breeze. It was nice to go to a dealership and NOT feel pressured or feel the staff was being pushy. I'll definitely buy from Bill Ray Nissan again.

I would recommend this dealer.