Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
2.3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
2.3  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor customer service

By RachaelK on 3/19/2018 at 6:21 PM. Helped by Josh, Ivin.

Very poor customer service! I went in wanting a new expedition and the sales rep and manager were very rude. I was told that and explorer would better suit me. If they sold me the expedition that they would only be making $100 off the truck; that was not worth it to them. I took my business elsewhere and now I am driving a new 2017 expedition. Horrible experience! I am never going back! So much for buying local.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Department

By Georgie on 8/2/2017 at 12:34 AM. Helped by Crystal.

The first time that I needed the service department for something other than routine maintentenance was a night mare . I had to get my car jumped, dealer told me they were booked however the quick lane could replace it. So once the car was running I went there had a new batter installed . Left there went home approximately 12 miles the next morning the car would g start again, of course this is a Saturday morning and you cannot get ahold of any one. I had my car towed to the dealer . They call and tell me the positive cable would not right down. Did the person who installed the batter not realize this??? They wanted to charge me $175 to replace the cable a $33 part. Labor to get the battery?? I didnt have a problem paying for the part, but why should o pay labir for something that should have been done when the battery was being replaced ? This story only gets .. however to sum it up, I will never take my car back to this dealer for maintenance or service !!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks Ian and Marvin, we LOVE our new F250!

By JoAnn Hicks on 7/18/2017 at 7:12 PM. Helped by Ian McDaniel, Marvin, Joey.

So I am leaving my review here. Unfortunately the Ford survey was sent to my junkmail, and had a limited life cycle so I am unable to provide my review directly to Ford. I hope they see this! We owned a F150 (bought from Bill Talley in 2014) and used it mostly just to pull our travel trailer. It was a great truck, but we wanted a new 5th Wheel trailer and needed a new truck that was setup properly to tow that weight. I did lots of research before going to the dealer, and mostly knew what we needed to serve our needs. We went to Bill Talley, and met Ian McDaniels. Ian is a personable, smart young man that has a very birght future ahead. He admitted he was newer to this career, but he answered many of our questions honestly and with integrity. At a certain point, my detailed questions went beyond his knowledge, and he appropriately sought help from Marvin the Sales Manager. I completely respect that! Nothing worse than someone faking knowledge or flatout lying to you and screwing you up on a major purchase! Or trying to BS you, I DESPISE that. Ian was awesome, unlike one of the sales people that came to "help" us while waiting for the Sales Mgr. That joker was trying to convince us to buy something, pay $4-5k in after-market upgrades, and it wouldn't have really been what we needed. I have no patience for that lack of integrity, and immediately you question the ethics of the whole business. We almost walked out, sadly. Luckily Ian again did the right thing, and re-directed us away and we waited for the Sales Mgr to help Ian. When all was said and done, Marvin and Ian took extra time to sit down with us, walk us through EVERY DETAIL of what we needed specifically for us, we all worked up the order in the Ford system, and we got to push the button on ordering our brand new, special for us F250. And boy is it beautiful!!! Ian and Marvin were ready to search high and low to find us the right truck at another location if we needed it right away. We had time to wait, so we special ordered and got our truck in 6 weeks. But Ian and Marvin were fabulous and ready to do whatever to make sure we were satisfied. Great service! And financing was super easy through Ford with the help of Joey. We will, and have, recommended Bill Talley Ford and Ian McDaniel to all of our friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Best Car Buying Experience I Ever Had

By Yvonne on 6/14/2017 at 11:42 AM. Helped by Rashad Taylor.

I hate to buy a car because the salesmen are so pushy, but my salesman, Rashad Taylor was very friendly and made me feel at ease. He listened to what I wanted and needed in a car and explained everything about the car and even programed my phone to Sync . I am very pleased with the dealership, my purchase and Mr.Tayor and I feel like I have friends there. I will recommend Bill Talley Ford to everyone I know. Sincerely, Yvonne Swann

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Horrible Experience

By lroberts on 9/15/2016 at 5:34 AM.

Worst customer service and experience my husband and I have ever had to deal with. We bought a used F-150 here. We had not even made the first payment yet and the truck already had numerous issues. In order to get in touch with anyone you have to constantly drive there, because no one is accessible through phone and no one cares to help. They wanted to charge us over $1,000 to fix the issues that were not covered under warranty (parts were very low in price (under $100) and he bought them and replaced everything himself in under 30 minutes). We will never be back or buy from them again. They are nice when making the sale, but after that....they don't care. Definitely sticking with Honda in January when my lease ends and it's time to buy a car. Honda would have taken care of these issues without hesitation, because it's the right thing to do. The only good thing about the experience was James who sold us the truck. I could tell that he truly did care for us and wanted us to be happy with our purchase.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

"Awesome Car Buying Experience"

By Ashley on 10/5/2015 at 4:44 PM. Helped by Billy Nunally.

My husband and I have purchased 3 vehicles through Bill Talley Ford and have been very pleased with every purchase. Billy Nunally has been very helpful and is an awesome sales man. Everyone has been great and very pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Car Buying Experience

By momwalton on 5/16/2014 at 12:10 AM. Helped by Sean Jones.

My overall rating is great - excellent! It was great because Sean was patient and has a great personality. He was personable and sincere. I put off buying a car 3 years ago because of how annoyed I was with salespeople when I had looked around, but when I met Sean I was sure he was honest and cared about what I was looking for in a vehicle. He went above and beyond by staying late 3 of the nights my husband and I visited - yes we took the time to make the decision to buy but Sean never pushed or made it seem that his time was more important than ours. Really appreciate that. I had already been to two other Ford dealerships before coming to Bill Talley and the dealers could never find the car I wanted - they kept trying to sell me the one they thought I would like. Sean found me the exact Fusion, in my preferred color with all of my preferred options! He did not expect me to settle for less than what I wanted. Sean was able to answer all of our questions and has been available to answer others even after I have purchased the car. I have already recommended Sean to 2 coworkers! The fact that Bill Talley Ford honors Costco pricing was a major part of our decision. The price beat all others by 700-1000 which allowed us to purchase the paint care and extended warranty. The no haggle pricing was awesome and we are thrilled to be able to make our payments! I promise that if I ever need a car again, Sean will see me at Bill Talley Ford! Thanks so much for the great service. (And the Fusion is incredible!) Michele Walton

I would recommend this dealer.

Overall Rating

2.3  

2   Customer Service
3   Friendliness
2   Overall Experience
2   Quality of Work

This review concerns service work only not sales....

By jerryj1 on 11/26/2013 at 5:22 PM. Helped by service manager.

This review concerns service work only not sales. repaired Sunroof seal only to have sunroof fail upon first opening dealer was not willing to concide that the problem was caused by their incompetence Cost to customer $1800 Buying from and being serviced by are 2 different experiences

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys are great. Brought car in for a state...

By rsherman23111 on 1/28/2013 at 5:13 PM. Helped by john, robbie.

These guys are great. Brought car in for a state inspection. They found incomplete work from a previous garage. They fixed it for free. Awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome! Brad and Mike handled our transaction with care...

By hrice on 4/6/2012 at 8:19 PM.

Awesome! Brad and Mike handled our transaction with care and ease and provided everything they said they would. We couldn't have asked for anything better! Thank you Brad and Mike and thank you Bill Talley Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was looking for a new F-150 for my husband and was...

By SRFarriss on 3/10/2012 at 3:18 AM. Helped by Cody Ledford.

I was looking for a new F-150 for my husband and was helped by Cody Ledford. Cody was wonderful to work with. Not only is he very knowledgeable about vehicles but made the whole LONG process of buying a vehicle pleasureable. I also want to mention Josh Williams who did the financing for my husband and I. He was also the best financial person we have dealt with. I am not sure how Bill Talley Ford finds their employees but they are doing a great job. These two gentlemen have a way of getting the job done and making you feel like they actually care about what they are doing instead of most individuals who work in the car selling industry who just want to make a sell. I will definetly tell my family and friends to go to Bill Talley Ford. Sincerely, Steve and Ruth Farriss

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

This is the third car that my family has purchased from...

By Susan E. Tuck on 3/8/2012 at 1:50 PM. Helped by Brad VanStavern.

This is the third car that my family has purchased from this dealership in four years. They have always been on top of their game when meeting the customer needs, no questions asked.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent deal and they got us out quickly. Cody was very...

By crumpc on 3/3/2012 at 11:50 PM. Helped by Cody Ledford.

Excellent deal and they got us out quickly. Cody was very descriptive of everything the truck had. Even went so far as to help us set up the Sync service. He was awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I cannot say enough wonderful things about Bill Talley...

By TJones Connell on 2/13/2012 at 1:04 AM. Helped by Moe Callahan, Josh Williams.

I cannot say enough wonderful things about Bill Talley Ford and its great staff - particularly Moe Callahan, our amazing salesman, and Josh Williams, our fantastic finance and insurance guy! We came to Bill Talley from Washington DC to see a Ford Explorer and drove home in the nicest car we've ever owned. Moe is extremely knowledgeable and walked us through all the cool features Ford Sync and all the new Explorer has to offer. Josh got a great rate on our loan, handled all the DMV transactions and even set us up with insurance for the new car. We couldn't be happier. I would recommend Bill Talley Ford to anyone in the market for a great car-buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchased my 2011 F150 EcoBoost truck here, they were...

By 302bossman on 11/28/2011 at 5:27 PM. Helped by Brad VanStavern.

I purchased my 2011 F150 EcoBoost truck here, they were by far the lowest price and they never stopped trying to help me from selection of the truck to the fine details of operating everything, Brad called me back a week after to see if i had any questions or wanted to stop by for any details he may have fogotten, I highly recommend this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I contacted Bill Talley Ford via email to get a price on...

By seanbean on 11/25/2011 at 10:44 PM. Helped by Josh Koopman, Josh Williams.

I contacted Bill Talley Ford via email to get a price on a truck on their website. I was contacted by Josh Koopman approx 2 hours after my request. I was very impressed by his professionalism and his "not pushy" attitude. Josh honored my request of "no phone calls" up until the point where I had committed to buying the truck. We drove 2.5 hours on a Friday afternoon to go pick up the truck and trade my old one in. When my wife and I arrived my truck was out front and ready to go as I had requested. Josh met us at the door and was very pleasant and had everything completed as far as he could prior to our arrival. The overall "deal" took about 2 hours which included trade-in and fianance. The finance took about the longest which was expected and Josh Williams took excellent care of us and filled us in on some options that we were not aware of. All said and done we were very impressed with all services. Josh Koopman even took the time (after he was off the clock) to sync my phone and set our home destination in the GPS.

I would recommend this dealer.