Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Mike E. on 12/17/2018 at 6:07 PM.

Work was completed on time and within the estimate. The courtesy shuttle between the dealership and my work was a great idea. The multipoint inspection is a useful tool in forecasting service requirements and should be automatically provided with the invoice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied

By garyemar on 12/17/2018 at 5:33 PM.

I have always had good luck getting service work done on time. The last time I hardly had time to finish the USA Today before my car was done. I also buy cars there and get inspections free. You could eat off the floor there they keep it so clean.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and no nonsense counsel.

By jwatts4 on 12/17/2018 at 1:34 PM.

Took my car in for an inspection, oil change and tire rotation. After discussing it, we decided the oil change and tire rotation was not needed. The inspection took no time. Appreciate the honest counsel!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By gtoler on 12/13/2018 at 3:59 PM.

Zach was great and fit us in last minute! He is a great xxxxx to this department and why me and my family keep coming back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall work and check alarm

By lrgseabee on 12/13/2018 at 12:40 PM.

Phillip was my service rep and he set up the work in a timely fashion and kept me informed of the progress as the work went along. I had 3 recalls on my daughter's jeep and there was a problem with the alarm going off when you use the key fob. All the recalls were taken care of and of course as it usually happens, the alarm did not malfunction. He kept me informed of the issue and since it would not malfunction while working the key fob, he said that there would be no charge on it. I have had several visits to the service center for both my wife's jeep and my daughter's and i have always received good service and the service reps have been great to work with. Thanks Phillip for doing a great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior Car Purchasing Experience

By aaronwalker125 on 12/12/2018 at 1:43 AM.

Ever since I worked in the car sales business, I have dreaded the day the day that I would have to go out and purchase a vehicle. It finally came time and I had to purchase a new vehicle for my wife. I knew what I was looking for and I knew my budget. I found the specific vehicle and I was contacted by Bobby "Bo" Johnson. We made an appointment for the next day, he had 3 similar vehicles all the same color, one upgrade, one down grade and the exact one that I internet inquired about. I was able to see what extra features I was getting and some that were upgraded and that I really did not care about that much. We talked numbers, they gave me a better value for my trade than expected and the numbers came in on the first try, without any negotiations or having to go back and forth. We put the deal together and wrapped up it up. It was easy, peasy! I highly recommend Bo and the entire Billy Craft Chrysler Jeep Dodge Ram team. Ryan Grimes, the Business Manager in Finance, was awesome too, he was not pushy but very informative. Everyone there has been extremely helpful, all the way to Rodney Weeks, the Service Manager. I will definitely go and see Bo for my next vehicle purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Quality of Work

16 T&C, Transmission

By guthrie1206 on 12/12/2018 at 1:30 AM.

Philip and the technician were BOTH great. Listened to my concern and didn’t talk to me as I knew nothing. After the initial repair was made and I had an additional concern they got me right back in before my warranty ran out. I will defiantly be sending Fellow Chrysler/Dodge owners your way for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Recall quickly taken care of.

By cpdavis46 on 12/11/2018 at 3:19 AM.

Completely satisfied with service. It was on time, fast, and efficient. Service people were very friendly. I would highly recommend them and the Ram pickup.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Routine maintenance and recalls

By Fcoles on 12/10/2018 at 8:09 PM.

Service was prompt and all items were taken care of as scheduled. Everyone was courteous and friendly. I appreciated the text messages letting me know that service was completed and scheduling the courtesy driver at the time I needed the picked up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Service All the way around

By pnklady87 on 12/10/2018 at 5:56 PM.

Phillip and our Service Technician Kyle were Awesome! The communication and service were top notch! We will certainly use them if needed in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience

By bowlerrlc on 12/10/2018 at 4:33 PM. Helped by I am not able to remember the service technician name. Please go back to the service and get his name. He was awesome..

I am crazy about my 300S. They are neat and take extra care of my car.. I had tires installed and they were very careful with my rims.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I’ll be back!

By LadyKatie on 12/8/2018 at 2:56 PM.

From start to finish, my car buying experience at Billy Craft CDJR was a breeze. Ottis greeted me when I arrived and we immediately got to work. He was incredibly knowledgeable about Jeeps and was patient and never pushy, which as a woman buying a vehicle, I really appreciated. He went above and beyond to make himself available to answer any questions I had after I left, and worked with me over the course of a few days to find the Jeep that had all the features that I wanted. Beyond that, Ottis was just personable and pleasant to talk with, as you end up spending a good deal of time sitting in offices working things out. I will not hesitate to recommend Ottis and this dealership to any and everyone, and I will most certainly buy here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfactory service

By aidajyeatts on 12/8/2018 at 4:09 AM.

The employees who served me were very respectful very helpful. and friendly. they were also very prompt. I was very please and satisfied to the service . I received an excellent services Thanks! Aida Yeatts

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick Service

By jr528 on 12/7/2018 at 10:38 PM.

I had an appointment for 10:00. I arrived around 45 minutes before scheduled appointment. I told them my situation at home and I would appreciate it if they could get to my service quicker. At 10:15 the work was completed. Thank you.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Got my dream Jeep!!

By nattycat13 on 12/6/2018 at 1:56 PM.

I've been wanting a Jeep for a very long time but had been turned down by many dealerships due to an equity situation from a previous trade in. Bo was great!! He got me the most for my trade in, helped me get my numbers right, and even moved vehicles to let me test drive one off the showroom floor. Overall, it was a great and seamless process. And I greatly appreciate him and Ryan for all their help. I love, love, love my new Jeep Wrangler.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car purchase ever.

By 2019Rubicon on 12/6/2018 at 12:36 AM. Helped by Bob.

Great people from sales, finance and management could not ask for nicer and easier people to work with. They got me the Jeep I wanted and a fair price. I look forward to buying from them the next time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Took a couple trips, but came through!

By AQ7 on 12/4/2018 at 2:47 PM.

We got the dreaded "could not replicate" response regarding an issue when we took the vehicle in for other, routine maintenance. 2 days later, after making someone ride in the car, the issue was made clear, a diagnosis was made, part ordered, and now it's fixed! Lesson from this: grab someone and make them walk a mile in your shoes- or, in this case, drive a mile in your car :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bobby made the whole process very easy

By A.Jones on 12/4/2018 at 2:31 AM.

I just went in to look at the compass but after talking with Bobby and working with the numbers of how much it would cost including my trade ins I just could not resist buying the compass.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service....time and again.....

By sistersusannah on 12/3/2018 at 9:36 PM.

I Purchased my Dodge Durango at this dealership almost 5 years ago. I’ve had the best customer service every time I’ve taken it in. This last go around I needed my brakes looked at. I was quoted a price that was very reasonable for rotor rotation and to reset one of my sensors. When it was determined that my front rotors actually needed to be replaced, Zack and his supervisor worked very hard in order to maintain the price of the original quote. It means a lot when your customer representative goes the distance to make sure that the work is done at the price that was quoted. I truly value Zack and the rest of the staff at Billy Craft Dodge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By louiej2787 on 12/3/2018 at 9:31 PM.

The folks at Billy Craft Jeep are always friendly, professional and willing to help. They make their customers feel like they are important to them and they are ready and willing to serve. I gave them a coupon for an oil change and a coupon for a tire rotation. Did not know I couldn’t use both, but instead of telling me they only used one, they used them both and explained the coupon policy to me for my future visits. First class folks.

I would recommend this dealer.