Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

3.4  

3   Customer Service
4   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

Good

By sams.fence on 12/25/2017 at 5:17 PM. Helped by Nicholas.

The salesman was great and the gentleman that was the finance manager was also very good but I feel like there were people above the salesman that were roadblocks for him and would not allow him to conduct the sale the way that he wanted to which would have allowed a much better experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By melissa_swier on 12/23/2017 at 5:30 PM.

I love working with ms. Cynthia. She made my car buying experience very smooth process. I’ll be referring family/friends to her in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By parks.avenue on 12/15/2017 at 5:27 PM.

Very friendly people to work with. I got a Great deal on my new car. I have recommend my family and friends to Billy Navarre of Lake Charles. Thanks again. You made it easy to come back for another vehicle.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

wonderful

By leslielsparks on 12/7/2017 at 5:18 PM. Helped by Chris Eason.

Chris Eason is an awesome salesman. I actually enjoyed my experience purchasing a new car because of him. Billy Navarre has a huge selection and fair prices.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond happy with my purchase

By jprimeaux10 on 12/2/2017 at 5:25 PM. Helped by Ace Chandler and others....

I was actually in the market for a Toyota or a Nissan. I really did not know much about Hyundai. Once at Billy Navarre's in Lake Charles, Ace listened to the features that I wanted and the price range I wanted to stay in. I had never bought a new car and was not ever really interested in purchasing one. When Ace showed me the Hyundai Elantra, the price was on the spot, the features far exceeded what I was looking for, and the fact that it was a 2018 took me away. I didn't ever think a 2018 with the features I wanted would be in my price range. Never once did Ace or the staff ever push me into a car that I wasn't interested in. They were so helpful and friendly. They really changed my mind on what a dealership experience would be like. Also, since it was my first time buying a new car, they took the time to really break down the warranties and services that they offered. They put it into terms that a first time new car owner could easily understand. As far as the Hyundai Elantra, I am still speechless. The car is way beyond my expectations and I have been showing it off to everyone. Hyundai definitely has stepped up against their competition for bang per buck and they now have a new life time advocate. Keep up the amazing job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sonatas 2018

By dbenman1 on 11/23/2017 at 5:27 PM. Helped by Derrick, Alex, Sean.

Great salesman Sean Brown outstanding finance manager Derrick Pete 4th car purchase from the dealership I have always received outstanding service at the dealership from Alex Morrow when I've brought any of the vehicles in for service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Tucson

By vpsport on 11/18/2017 at 5:16 PM. Helped by Stacey Poteet.

I have really enjoyed driving my Tucson. It has so many great features, and I had such a good sales person. I will refer Billy Navarre and Stacey Poteet to anyone looking to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr Richard at Billy was exceptional

By cramsey629 on 11/17/2017 at 5:23 PM. Helped by Mr Richard.

Mr Richard did an exceptional job. Treated me with kindness and respect. Made sure the car had the things I stated I needed. Will buy from him again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Dealership For Life

By lorigardiner on 11/16/2017 at 5:42 PM. Helped by FRANKIE “FOUR WHEELS” LABRA.

There’s an obvious culture at Billy Navarre that reeks with high-level training and accountability among the employees. This environment ensures win-win results —for the buyer and the employee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Review

By marlynciamatthews on 11/9/2017 at 5:15 PM. Helped by Monica Key.

Enjoyed my service. I am very excited about sending other customers to buy at Billy Navarre of Lake Charles. The employees worked with me to get me exactly the vehicle of my dreams.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Elantra

By dugasvictoria on 11/8/2017 at 5:19 PM. Helped by John stegall.

I'm in love I got the 2018 Hyundai Elantra and it has been a dream. I got the SE and I've been Very pleased. I told them I needed my payments under 300 and they had no problem helping me out.

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
3   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

poor!

By granny754 on 11/7/2017 at 5:16 PM. Helped by no!.

poor! i have been to many car lots and this is my worst after the sale bar none!i love hyundai cars but not from billy will go back to houston texas

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Billy Purvis for President!

By mrchrissyc on 10/28/2017 at 4:29 PM. Helped by Billy Purvis Jr. Kevin Spain Jr. Jeffrey E. Jackson.

Out of 5 vehicle buying experiences this was a 100% wonderful experience. Everyone was friendly. Understanding. Not pushy. All knew the products and answered all ?s

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied.

By mdoucette0 on 10/28/2017 at 4:15 PM. Helped by Ronald A. Griffith.

I have always been satisfied with Billy Navarre. For many years I have seen this Dealership participate in the community. I know they have supported little league ball teams by buying shirts. This company has recognized teachers even buying gifts for each teacher. The follow up after the sale is impressive. We have been given thanks for recommending potential customers. Our Granddaugther recently bought her car at the dealership and was very satisfied, her Daddy was impressed the deal and the way she was treated. She was helped by a different sales person, the attention she got was great. We were also satisfied with the person that helped us in finance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mitchell Edwards

By freemandonetta on 10/26/2017 at 4:54 PM. Helped by Mitchell Edwards.

Very knowledgeable, friendly, salesman. He went our of his way to make sure i was completely satisfied. I recommend anyone looking for a vehicle to ask for Mitchell.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good Place

By katinaawilliams on 10/18/2017 at 4:15 PM. Helped by Michael.

Nice place to buy a vehicle. I would recommend this place to anyone looking for a vehicle. Micheal is a very good salesman and if I had to purchase another vehicle, I would like to make the purchase with him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience of My Life

By amandavandoornik on 10/3/2017 at 4:17 PM. Helped by Lolette and Mitchell.

Lolette and Mitchell were great. I am over 7 months pregnant and was looking for a car that I could depend on and feel safe in with my upcoming newborn. These two were extremely helpful and understanding. I sincerely recommend this dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Hyundai Tucson

By laura.m.leblanc08 on 10/3/2017 at 4:15 PM. Helped by James Myers.

Mr. James went above and beyond to help me with my car buying experience. Super friendly, extremely helpful, and incredibly sweet. 10/10 would buy from him again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Santafe sport

By bunches_17 on 9/30/2017 at 4:28 PM. Helped by Gabe Young.

This is a very nice vehicle and includes everything I needed in a new vehicle. I'm very satisfied with my purchase, and I would recommend it to anyone in the market for a new suv.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch!

By rwhiteard on 9/30/2017 at 4:22 PM. Helped by Cody Rolfe.

My salesperson was awesome! Cody was so professional and at the same time cared about making my vehicle purchase an important one. He took the time to talk to me and ask questions about what I was interested in. That is a big plus today! And today, I am driving a 2018 Hyundai Sonata, which I love! Many thanks to Cody and his sales manager, Mr. Granger. They are top notch!! I will definitely recommend them to anyone looking to buy a vehicle!! rachel whiteard

I would recommend this dealer.