Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oustanding Service Over a Long Period of Time

By pboi74 on 7/6/2018 at 8:11 PM. Helped by Damien Burns, Kevin Chang, Pat Dowse, Tyler Plischke, Sheri-Lynn Sabater, Andy Pazdor.

We purchased our first car (2000 Honda Civic) from Birchwood Honda Wast ('Point West' back then!) and the experience was outstanding. Since that time we've purchased two CRVs from them, also great experiences. Over these 18 years, We've always brought the cars back for service and I have to say the level of service has always been very high. And on the few occasions things did not go well, the Service Team always made sure to resolve the issue and make up for any inconvenience. We've met many great people over the years and they have always treated us fairly, considerately, and respectfully.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service!

By Bpalamer on 7/19/2018 at 2:46 PM. Helped by Kevin, Jinwoo and Nicole.

I would 100% recommend this dealership! They are all so helpful and friendly. Never had any problems with them, and they met my needs completely! Check them out and you will see what I mean!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda West Service center

By Owner of Precious on 6/7/2018 at 2:44 AM. Helped by RochelleFondaumiere.

Service appointments are readily available. Accurate estimates on the work. Repairs done quickly and skillfully. Great shuttle service to my home, then they pick me up when the car is ready!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great buying experience

By Shelly M on 5/31/2018 at 12:01 PM. Helped by Jennifer, Jack and Nicole.

Thank you to Jennifer Jack and Nicole for helping me purchase my new Honda CRV and learning all about its great features! Awesome first impression!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Service

By Patricia2018 on 5/5/2018 at 5:53 PM. Helped by Shayna Frejuk.

Shayna was extremely helpful in re-setting the code for my radio in my Honda Civic. After a new battery was installed in January, I have been without a radio. With the cottage season approaching I needed it working Shayna worked with her service department and came up with a solution Thanks so much !!!! Patricia

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service, commitment and communication throughout.

By Nancy58 on 4/1/2018 at 5:47 PM. Helped by I don't know their names.

I like being assigned a case manager who looks after your service from arrival to departure. Good explanation of problem. Choose a offered to solve the problem.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Experience with parts department

By viktor on 2/19/2018 at 1:04 AM. Helped by David Sagun.

Staff at the Birchwood Honda West positively responds to customer's concerns and committed to customer satisfaction. I got communication for Dealership's management team addressing what was brought up to their attention and I hope for the future positive experience dealing with this business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

By far the best people I've ever dealt with

By Cary on 2/18/2018 at 9:04 AM. Helped by John lazo and jimwoo (finance).

I hate buying cars, I always feel ripped off and always feel like I was just another sucker when i leave. The fellas I dealt with at Honda were the exact opposite than anyone I've ever dealt with. John Lazo and jimwoo were awesome guys who were laid back and didn't force me into anything I didn't want. I'm actually saving a bunch of money by getting a new suv which is shocking to me. I never felt pressured and was treated amazing the entire time. Absolute 10 outta 10 for all these guys at honda

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service & very good quality of work done

By Bert on 2/3/2018 at 8:32 PM. Helped by Jack.

Very pleasant Service Advisor and makes sure that he understands the problems and gets the work done as quickly as possible and I have no worries of any misunderstandings about what has to be done to vehicle. Jack is a very good Service Advisor. I have no worries about the service I get there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Debbie C on 2/1/2018 at 3:14 PM. Helped by Myron Hrychuk, David Zhang, Jinwoo Jeong, Jarrett Ilagan.

The decision to purchase a new vehicle can be very overwhelming. Myron Hrychuk sold me my last car over 10 years ago. Once again he took the stress out of my car buying experience this time. He was very helpful and patient with all my questions and concerns. David Zhang and Jinwoo Jeong made the financing process very easy. Jarrett Ilagan was terrific with explaining all the features when it came time to pick up my vehicle. No need to look anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

No complaints here

By Brian on 1/30/2018 at 3:35 PM. Helped by Gene and Derek.

Friendly sales and finance staff made the purchase easy. No gimmicks and hidden fees. Explained all that we needed to know to make the purchase without any pressure tactics. This was our 3rd purchase in 9 years from the Birchwood Group and we will keep coming back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing service

By Vesna Mijic on 11/23/2017 at 6:17 PM. Helped by David S.

David S from parts is amazing. He helped me out a few years ago and pretty much used magic to get winter tires in December while everybody else was sold out. I dont't even drive a honda but David is the reason I keep coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership in Winnipeg

By Emilyb on 11/21/2017 at 2:33 AM. Helped by Kevin and Derek.

Sales and finance staff was awesome. Made you want to buy a car from them. After being to many dealerships and searching for months we knew this was the place as soon as we walked in. No gimmicks, very personable staff. Will definitely be back 3-5 years for my next car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy purchase experience

By 17SI on 11/19/2017 at 1:15 PM. Helped by Derek, Kevin, and the parts manager.

The sales, finance, and service/parts staff were friendly and helpful. I did not feel like I was being pressured into a sale as much as working with people for a common goal.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent service.

By Amagama69 on 11/17/2017 at 2:06 AM. Helped by Brent Jones.

I have bought four veihcale from Birchwood Honda in last 25 years and keep going back for more. Friendly and helpful staff makes the experience of having to deal with car troubles much relaxing and easier. Thank you Birchwood Honda team.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good customer services experience

By Farhan on 11/9/2017 at 1:25 PM. Helped by Forgot his name.

Got a good deal on winter tires for my Honda Accord 2017, went for installation & all was done with timely manners also with very good customer services skills.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Damien knows his vans!

By Samwin on 11/1/2017 at 4:23 PM. Helped by Damien, David Zhang.

We were very interested in another Odyssey, this time we went with a recommendation of working with Damien. He was very knowledgeable about the vans and their space and has personal experience with how our family would fit one. He was very patient and answered all of our questions. This was the easiest purchase of a vehicle that we have ever had!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Friendly and Efficient

By Lucy, W on 10/30/2017 at 1:38 PM. Helped by Abriel.

I just bought a new car and am learning all about it. So this was my first service appointment and I was very impressed with the experience. Staff are very pleasant and organized and efficient. Abriel was friendly and patient with all my questions and returned my calls. Nice to receive the discount and rebate on new winter tires. Thank goodness for the shuttle service as this location is far away from my home!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding sales and service

By Kim on 9/7/2017 at 1:44 PM. Helped by Brent Jones and Myron Hrychuk.

The sales and service team at Birchwood Honda West always have your best interests at heart. Special mention to Brent Jones Fixed Operations Manager and Myron Hrychuk Sales Professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT

By Kimmyhey on 8/19/2017 at 12:16 AM. Helped by Brent, Heather.

A Big Thank you goes out to Kevin Chan!! He really provided me with great customer service & eased my mind when I had to take my Honda for some maintenance he sure made you feel how a customer should feel. The rest of staff was incredible to definitely going to go there for maintenance work on my honda again.

I would recommend this dealer.