Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.5  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Effective, friendly service

By 1000h on 12/13/2018 at 5:13 PM. Helped by Sunday Oladiti, A. Camet.

Sales representatives so helpful, nice environment to customers, effective and efficient work, responsible automaker adding credit by an customer-friendly dealership. No complaints. Best if an explanation of additional cost can be provided.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Customer service

By Kindness goes a long way! on 10/10/2018 at 11:47 AM. Helped by Don’t have names available at the moment. Sorry!.

Thank you for the respectful, courteous service over the long weekend. You allowed early entry even though you don’t open till 8. Took the car in and was back on the road in under an hour. I was treated with kindness and felt listened too by all on the service team. Thank you for makso by the start of my day a positive one. Great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Osysseyer on 9/24/2018 at 5:51 PM. Helped by Kevin Julius.

We just had the best experience we have ever had when purchasing a new vehicle. Kevin Julius was so knowledgable and helpful - would definitely recommend him to anyone interested in buying a new Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very good service, would come back

By Laura on 9/23/2018 at 1:31 PM. Helped by Kevin, jinwoo.

Very friendly, makes a new car purchase easy and fun. Kevin makes sure all your needs are met and is super nice. And Jinwoo makes financing fast and easy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing finance manager ‘Jack’

By Hansveen on 9/16/2018 at 3:07 AM. Helped by Michael-salesperson, Jack-finance manager.

Other dealership was definitely guving better price but they actually helped us getting approved for leasing. They took some time to figure out things for us and Jack went beyond to give us the best deal. He wanted to make sure that we were satisfied with what we are purchasing and it wasn’t just giving a car. Nicole was amazing helper in the end. I really appreciate your help Nicole. Poor lady was they last one there to help us with our car and she did her job in the best way anybody could do. I would definitely suggest my friends this place.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Efficient service and friendly staff!

By Karbel on 9/5/2018 at 2:06 PM. Helped by Jack Pagtalunan and A. Camet.

I always have a peace of mind every time I come here for a service. I am looking forward to have a consistent service from them in my next appointments.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service appointment

By Shirely on 7/28/2018 at 12:13 AM. Helped by n/a.

I had a recent service appointment and repair at Birchwood Honda West and I have to say it always been a pleasure going in even though I might be apprehensive or have high anxiety at the time. When I pull into the bay I am always met by a service representative right away with a warm smile - it doesn't matter who it is. I explain to them the problem or why I had brought in my vehicle in for a particular service appointment. The service rep if he/she is aware issue they will give me detail run down of the corrected measure to take as well detailed information on how to resolve the matter - if not it is more of a answer the mechanic(s) to resolve it is always done swiftly..I would recommend friends and family to also feel this experience as I have. high scores here...Deion

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oustanding Service Over a Long Period of Time

By pboi74 on 7/6/2018 at 8:11 PM. Helped by Damien Burns, Kevin Chang, Pat Dowse, Tyler Plischke, Sheri-Lynn Sabater, Andy Pazdor.

We purchased our first car (2000 Honda Civic) from Birchwood Honda Wast ('Point West' back then!) and the experience was outstanding. Since that time we've purchased two CRVs from them, also great experiences. Over these 18 years, We've always brought the cars back for service and I have to say the level of service has always been very high. And on the few occasions things did not go well, the Service Team always made sure to resolve the issue and make up for any inconvenience. We've met many great people over the years and they have always treated us fairly, considerately, and respectfully.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service!

By Bpalamer on 7/19/2018 at 2:46 PM. Helped by Kevin, Jinwoo and Nicole.

I would 100% recommend this dealership! They are all so helpful and friendly. Never had any problems with them, and they met my needs completely! Check them out and you will see what I mean!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda West Service center

By Owner of Precious on 6/7/2018 at 2:44 AM. Helped by RochelleFondaumiere.

Service appointments are readily available. Accurate estimates on the work. Repairs done quickly and skillfully. Great shuttle service to my home, then they pick me up when the car is ready!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great buying experience

By Shelly M on 5/31/2018 at 12:01 PM. Helped by Jennifer, Jack and Nicole.

Thank you to Jennifer Jack and Nicole for helping me purchase my new Honda CRV and learning all about its great features! Awesome first impression!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Service

By Patricia2018 on 5/5/2018 at 5:53 PM. Helped by Shayna Frejuk.

Shayna was extremely helpful in re-setting the code for my radio in my Honda Civic. After a new battery was installed in January, I have been without a radio. With the cottage season approaching I needed it working Shayna worked with her service department and came up with a solution Thanks so much !!!! Patricia

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service, commitment and communication throughout.

By Nancy58 on 4/1/2018 at 5:47 PM. Helped by I don't know their names.

I like being assigned a case manager who looks after your service from arrival to departure. Good explanation of problem. Choose a offered to solve the problem.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Experience with parts department

By viktor on 2/19/2018 at 1:04 AM. Helped by David Sagun.

Staff at the Birchwood Honda West positively responds to customer's concerns and committed to customer satisfaction. I got communication for Dealership's management team addressing what was brought up to their attention and I hope for the future positive experience dealing with this business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

By far the best people I've ever dealt with

By Cary on 2/18/2018 at 9:04 AM. Helped by John lazo and jimwoo (finance).

I hate buying cars, I always feel ripped off and always feel like I was just another sucker when i leave. The fellas I dealt with at Honda were the exact opposite than anyone I've ever dealt with. John Lazo and jimwoo were awesome guys who were laid back and didn't force me into anything I didn't want. I'm actually saving a bunch of money by getting a new suv which is shocking to me. I never felt pressured and was treated amazing the entire time. Absolute 10 outta 10 for all these guys at honda

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service & very good quality of work done

By Bert on 2/3/2018 at 8:32 PM. Helped by Jack.

Very pleasant Service Advisor and makes sure that he understands the problems and gets the work done as quickly as possible and I have no worries of any misunderstandings about what has to be done to vehicle. Jack is a very good Service Advisor. I have no worries about the service I get there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Debbie C on 2/1/2018 at 3:14 PM. Helped by Myron Hrychuk, David Zhang, Jinwoo Jeong, Jarrett Ilagan.

The decision to purchase a new vehicle can be very overwhelming. Myron Hrychuk sold me my last car over 10 years ago. Once again he took the stress out of my car buying experience this time. He was very helpful and patient with all my questions and concerns. David Zhang and Jinwoo Jeong made the financing process very easy. Jarrett Ilagan was terrific with explaining all the features when it came time to pick up my vehicle. No need to look anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

No complaints here

By Brian on 1/30/2018 at 3:35 PM. Helped by Gene and Derek.

Friendly sales and finance staff made the purchase easy. No gimmicks and hidden fees. Explained all that we needed to know to make the purchase without any pressure tactics. This was our 3rd purchase in 9 years from the Birchwood Group and we will keep coming back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing service

By Vesna Mijic on 11/23/2017 at 6:17 PM. Helped by David S.

David S from parts is amazing. He helped me out a few years ago and pretty much used magic to get winter tires in December while everybody else was sold out. I dont't even drive a honda but David is the reason I keep coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership in Winnipeg

By Emilyb on 11/21/2017 at 2:33 AM. Helped by Kevin and Derek.

Sales and finance staff was awesome. Made you want to buy a car from them. After being to many dealerships and searching for months we knew this was the place as soon as we walked in. No gimmicks, very personable staff. Will definitely be back 3-5 years for my next car!

I would recommend this dealer.