Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.3  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good staff

By Manny on 7/31/2019 at 2:52 PM. Helped by Kenny Sohi.

I bought 2 vehicles from them nice staff Good price trying to help you anyway they can’t I recommend if you looking old or new vehicle check with them first

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service

By Daisy1999 on 7/8/2019 at 1:04 PM. Helped by Amanda, Matthew.

I have been a Birchwood dealership customer for over a decade and a Hyundai customer for two years and I would recommend them in a heartbeat. The staff from sales - Goran is the best - to service Matthew and Amanda always go above and beyond. Do not hesitate to go to Birchwood Hyundai! It’s worth it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience!

By Pattip on 4/29/2019 at 2:10 PM. Helped by Palvinder Jassal, Leeto Francisco.

Birchwood was my first and last stop on buying my new vehicle. I explained what i was looking for and was lucky that they had just that! Palvinder and Leeto were exceptionally accommodating with providing me with a loaner vehicle while a small blemish was going to be fixed on my new purchase. both guys were great to deal with throughout our whole buying experience. Definitely would recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Staff!!

By Rick on 4/19/2019 at 8:36 PM. Helped by Gord, Ian, Melissa, Jason.

Gord, Ian, Melissa and Jason had each made the 'car sales' experience absolutely wonderful! They each appeared genuinely focused on ensuring that I was completely pleased with the vehicle and not just on making the sale itself. I would highly recommend Birchwood Hyundai to anyone! .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality sales staff

By TDH on 4/13/2019 at 1:27 PM. Helped by Ian, Russ, Palvinder,Jason, Kanwal.

We purchased our vehicle with Palvinder and Russ. This was the best vehicle purchase experience we have ever had. The attention to customer satisfaction is second to none.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Staff

By Craig on 4/2/2019 at 2:09 PM. Helped by Gord.

Though our present vehicle was a Santa Fe this was the first time we have shopped for a vehicle at Birchwood Hyundai. Amazing selection of vehicles, staff were great to work with and very accommodating - definitely recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing staff all the way

By Jodi on 2/26/2019 at 2:37 PM. Helped by Service department.

I bought my vehicle from Goron - you must go to him!! My most recent visit was for service. They treat you so well and keep you informed throughout the process. I would recommend this dealership and service department to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By NaChoMama92 on 12/4/2018 at 2:04 PM. Helped by Goran mihajlov & Melissa Sampsel.

I live 2 hrs away and have always Drove up to buy/trade my vehicles. Better deals, excellent service and I’ve never left without a smile.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Money worthy

By WayneC on 11/4/2018 at 12:35 AM. Helped by Kevin.

The car is what they claim it to be. You know what you are buying. Everyone is very accommodating and I would recommend those looking for a car to have a look at the store.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reliable and Friendly!

By Ashlo on 10/22/2018 at 5:35 PM. Helped by Goron!.

The staff went above an beyond with their customer service. I dealt with friendly happy people who worked so hard to get me the best deals possible that worked for me. I left satisfied with my reliable vehicle within a quick time of the actual purchase of the vehicle! Thank you for all your help and the amazing team service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best shopping experience

By Tina.A on 10/6/2018 at 2:06 PM. Helped by Kevin Ignacio.

I had Kevin as my dealer. From the start it was very comfortable. He is very affable. My questions and concerns were addressed. He was not pushy, he was clear, direct and I felt as though he worked in my best interest during the whole process. He got me what I wanted which I’m very thankful for. He made my first shopping experience for car feel effortless. I would definitely recommend him to everyone I know. In my opinion he’s one of the best dealers have come across. Definitely good at his job. Thanks Kevin.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied. Completely satisfied.

By A touch of turbo Nancy on 8/28/2018 at 4:43 PM. Helped by Amanda and Mathew.

It was my first time there and couldn't be happier. Great, honest people. Amanda and Mathew at service desk really care, and listen to what your saying. Thank you Nancy

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
1   Quality of Work

The service is great very nice and professional

By Carlosburgos on 6/22/2018 at 5:07 PM. Helped by Kyle service manager.

I love the service at this place The mechanics should be trained better since I have taken my vehicle there over 6 times and 5 of them have been for the same problem over and over

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The staff are awesome

By Ibukuno on 6/6/2018 at 3:31 AM. Helped by Kelvin, Jason.

The staff are awesome. The environment is friendly. I will like to recommend this dealership any day any time. They are doing a good job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb!

By jacnpoy on 4/27/2018 at 12:29 AM. Helped by Erin, Tim Francisco.

The service was superb! I was welcomed by smile and left with a smile. Erin was very accomodating!Nice to be welcomed too by my dealer, Tim Francisco,while i was waiting for my car to be finished. Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Kona - 5 star service

By SuzMWinnipeg on 4/27/2018 at 1:07 AM. Helped by Ian Dubois, Jay Dam, Jay Au, Jay Caron.

Great experience purchasing my new Kona at Birchwood Hyundai. Jay Dam in sales took care of me from start to finish, super nice, never pushy and great communication, highly recommend. The overall customer service from the team was great , The sales manager Ian made the purchase process easy and offered a fair trade in value for my used vehicle, these guys treat you like they sincerely appreciate your business. My husband and I have previously purchased 3 new vehicles from other dealers and we both agree that our first experience with birchwood and with Hyundai has been the best yet. thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Elantra 2014

By Louise Evidente on 4/17/2018 at 2:53 PM. Helped by Erin, Gord.

I've never had issues with birchwood hyundai since day 1. Service is great..i used to deal with Ken but yesterday it was Erin and she's amazing. Gord is the salesman to go to when you are planning to purchase a car. He's very accomodating and super nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Friendly service from all team members I dealt with.

By Love my Tuscon on 4/10/2018 at 2:57 PM. Helped by Gord, Workum, Ian Dubois, Jason Caron, Melissa Sampsel.

The team members I dealt with ( Gord, Ian, Jason Caron and Melissa ) made me feel appreciated for the business I was potentially giving to the dealership.. Friendly and knowledgeable group of people. Would recommend this dealership to friends and relatives.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sloppy business practices; puts unsafe vehicles on the road

By HK on 3/6/2018 at 4:40 PM. Helped by I won’t comment.

My friend purchased a new 2016 Tucson from this dealership in July 2016. Recently he’s been having major issues with his car – his car suddenly dies while driving at high speed on the highway. He brought it back to the shop at the dealership for repairs - and time after time after bringing it back for the same reason, the car continues to shut down suddenly while driving. I hope that Birchwood Hyundai understands that they play an important part to keeping roads safe by ensuring the cars that leave their repair shops are properly diagnosed and fixed before releasing the vehicles back to the owners to use. I am deeply disappointed to learn that they continued to put unrepaired, unsafe vehicles back on the road by releasing my friend’s car back to him to operate when it’s actually not repaired. And when my friend asked for help with addressing this very serious safety concern, the solution that the dealership offered was for him finance a more expensive second-hand car at a significantly higher interest rate. I am not sure that Birchwood Hyundai prioritizes safety and reliability of the Hyundai brand, product and services. I think Hyundai Canada should audit and review the operation at this branch to ensure safety is prioritized before the team at Birchwood does anymore damage to the brand by sloppy business practices and putting unsafe vehicles on the road.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Jverrier21 on 2/24/2018 at 3:58 PM. Helped by Goran, Jason, Jason c.

My trip to the dealership was great! The staff were all super nice and welcoming when I was test driving the salesman Goran was super thorough with everything showing me the whole car. It was definetly a better experience than the last time I bought a car from a dealership. I would recommend birchwood Hyundai to anyone! And I love my new Tuscan! :D

I would recommend this dealer.