Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4  
Friendliness
4  
Overall Experience
4.2  
Price
3.7  
Quality of Work
3.7  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Bk review

By Jon on 6/21/2019 at 1:36 AM. Helped by Adam.

Great and easy to work with. Very honest experience when many aren’t upfront. The prices were given upfront unlike other dealers and there were no hidden fees.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience

By Jimbo86 on 5/21/2019 at 11:20 PM. Helped by Adam Brown.

Adam Brown made the truck shopping experience as easy as could be. He was incredibly knowledgeable and made us feel at home. I would highly recommend Bird-Kultgen to anyone shopping for a new vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible service department

By FordF350 on 3/1/2019 at 7:48 PM. Helped by Leslie.

My son's diesel truck broke down and was towed to BK Ford. They said the diesel looked cloudy and assumed he put the wrong gas in his diesel truck. Our insurance company took a sample and sent it to an external site for evaluation; it came back as diesel. The truck then sat on their lot for over a week before anyone looked at. When the service department finally looked at it they said it just needed fresh fuel and a new fuel filter. A new filter had been installed approximately one month prior. They did not run any diagnostics on the truck and took 7 days to even look at it or test drive it. The service rep (Leslie) did not call with any updates, and could never provide a clear answer for when the truck would be looked at. She continued to tell me how busy they were when i asked for a timeline.The service department is also closed on Saturday. I would not recommend this dealership to anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales experience

By Bigdaddy on 1/11/2019 at 4:10 PM. Helped by Adam Brown.

If you dread car shopping you need to go see Adam Brown. He will put u in a great vehicle. And at a great price without all the pressure most salesmen put u through! U won’t be disappointed in your experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Honest Service

By Jaxns on 8/10/2018 at 2:27 AM. Helped by Ernesto Ramirez.

Our sales consultant was Ernesto Ramirez! He was fantastic, and knew exactly what we were looking for. He found the perfect escape and f-150 for us. We couldn't be happier. They were upfront and honest with pricing and financing. They have earned life long customers! Thank you ERNESTO RAMIREZ and the entire Bird-Kultgen Ford Family!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

consumer buy f150 part

By usamankind on 5/17/2017 at 5:27 PM. Helped by Jack manager service and parts orado.

Rude rude and unpleasherble rude rude service and parts dept rude unamercan they said I'm wasting there time wow they don't value customers rude not American rude shame on this rude company I hope they get run out of bisneess

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trust and Kindness

By Melissa*Nicole43 on 2/21/2017 at 2:07 AM. Helped by Tim and Ernest.

I have been a customer for the past 17 years. I trust one sales person...Tim Pietsch. He has been helping me find the perfect vehicle every time I come to see him. He is kind and never treats me like a customer but a friend. He goes above and beyond to find the right vehicle for me and my family. Since I have been his customer for the past 17 years, he has become a manger. He also has an excellent staff. Ernest was very kind during the sale of my new car. I will continue to come back to Tim because I know that he will do his best for me and I can always trust that he is going to get me the best deal. Thanks, Tim.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchase experience!

By Pjmoore on 1/30/2017 at 5:34 PM. Helped by Dave Thomas and Anthony George.

Dave Thomas thank you so much for helping to make our purchase such a pleasant and fun experience. You were awesome!!!! And Anthony George you made the paperwork process and purchase transaction so easy! Thank you guys! We love our Escape. ?

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

Incompetent service department

By Tmac on 11/18/2016 at 8:18 PM. Helped by Wes.

Spent 70k on a new truck, shakes at 75 mph so bad u can't drive it. Service department kept my truck 2 weeks and finally told me to come get it, they said they didn't know what was wrong... Really, what a joke

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales

By Danielle Watson on 2/28/2016 at 11:33 PM. Helped by Mike Kinsler.

I had an awesome experience with bird kultgen ford in purchasing my first ever new car and a new ford at that. Mr. Mike Kinsler was an all round professional sales consultant he helped me out a lot by pointing me into the right direction of purchasing a new 2016 Ford Fiesta that I love!!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No follow up

By Never again on 10/28/2015 at 7:49 PM. Helped by Leslie.

Took car in on Monday and on Wednesday called to get an update. After being put on hold twice waiting on my service rep the phone system transferred me elsewhere. The "elsewhere" lady was very nice and I asked to speak the manager. She transferred me to the manager, but he was not in either so transferred me back to "elsewhere". I told them I would just come pick up my car. Upon arrival to pick up my car they seemed surprised to see me and that I would pick up a car that was a safety hazard to drive. Informed me I should have been given a loaner (rental car), and the original person I spoke told me she would make me an appointment for a rental car which I declined. Upon returning back to work I did get a call from the person I had tried to call twice for service who was surprised I picked up my car as well. I explained to her my situation and that I had made an appointment with another Ford Service center to get my car repaired. She did not understand how they could get the parts so fast. I was just so disappointed in the service and lack of follow through. I like to deal locally as much as I can, but to be honest the people out of town seem to want my business more than they do locally. Love Waco , but not this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales

By Amandas04 on 9/28/2015 at 3:16 PM. Helped by Ernesto Ramirez.

My experience was excellent!! I live in abilene, tx and was able to work with them over phone. Very pleased with the customer service over phone and when I was able to pick my new car up. I recommend anyone to bird kultgen. My salesman (Ernesto Ramirez) was very good at his job, and friendly. Got me into a 2016 ford escape!! Very pleased with the work he did.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Wrong Advise, and no appointment!

By badazzstang on 9/30/2014 at 8:53 PM. Helped by Wes.

I bought a certified pre-owned Mustang at Grapevine Ford. I noticed that it sounded like my driver seat motor had a stripped gear not allowing it to move up. I thought, "no problem, I'll go over to BK Ford set up a time that I could bring it in and have it checked out. Mind you this is Tuesday. I was told that they are booked for the week and come back sometime next week?? I asked, " Can I make an appointment?" Service Writer - "No just bring it in early." Thinking to myself, its only Tuesday and your already booked, how is next week going to be any different?? I further go on to explain, that I accidentally programmed a MyKey to my car. I asked if it could be removed. The service writer, who was giving me completely contradictory information from what is in the owners manual on how to turn it off, was not listening to what I was telling him. I don't have an admin key to turn off my key! The admin key programmed to the car must have been lost by the previous owner. He told me there was nothing they could do then. I HIGHLY recommend that you not go to this Ford dealer for service. They are SLOW and CONDESCENDING and don't listen to what you are telling them. I will gladly not bring my car her for service ever, not recommend this service department to anyone, and let everyone know about this experience! I will drive the hour and half to Grapevine Ford. I already called them and they have a spot open and ready for me at my convenience. BK Ford should take a note from their customer relations!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I was very pleased with the whole sales staff. Chad was...

By gaiello on 11/11/2013 at 5:19 PM. Helped by Chad Johnson.

I was very pleased with the whole sales staff. Chad was an exceptional rep for this dealership. He was professional on every level, and I appreciated not being treated like just another commission opportunity. He was open, honest, and responsive to all of my questions and concerns. Overall a great experience with this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was completely satisfied with my service visit. Bobby...

By hyper12344 on 11/7/2013 at 1:04 PM. Helped by Bobby.

I was completely satisfied with my service visit. Bobby was very professional and friendly. My vehicle was done fast and correct. I especially liked the courtesy of the service transportation driver to and from the service dept. Big kudos to Bird-Kultgen Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have used Byrd Kultgen Ford for years. I have found...

By bigredtexas on 11/6/2013 at 3:00 PM. Helped by Wes.

I have used Byrd Kultgen Ford for years. I have found their service department to be excellent and use them exclusively for my car. They inform me regarding the repair and have consistently provided the highest customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Service manger when above and beond to show me the...

By LewisRodneyHolt1 on 11/6/2013 at 2:26 PM. Helped by Leslie McBride and here Service Manger (dont rmember his name).

The Service manger when above and beond to show me the problem they both work very hard to solve the issue with my truck... took photos to show me the problem and help me under stand what to do.. Thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Bobby was very friendly and easy to work with. He called...

By Jennweave on 10/15/2013 at 4:38 PM. Helped by Bobby.

Bobby was very friendly and easy to work with. He called when my parts came in just as he said he would. I appreciate the follow up.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

The salesman were knowledgeable about their product and...

By amandasue22 on 10/12/2013 at 1:52 PM. Helped by Bill Bullman.

The salesman were knowledgeable about their product and hospitable towards myself and my family. They did not try to talk me in to or out of a particular truck. They allowed us to discuss options as a family and helped us to make an educated decision.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I was disappointed that the specific 2013 model I wanted...

By JCPetersen on 10/7/2013 at 6:27 PM. Helped by Yvette.

I was disappointed that the specific 2013 model I wanted could not be obtained. The 2014 was more expensive and didn't provide any additional features that I was seeking.

I would recommend this dealer.