Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.3  
Friendliness
5  
Overall Experience
4.3  
Price
4.4  
Quality of Work
5  
Service
4.8  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Complete disregard for others

By ChuckY on 7/17/2017 at 6:11 PM. Helped by Brenda.

So I was looking to sell a vehicle so at first I advertise it on Autotrader. I then use the instant offer program. I get an email and a call from Brenda asking me to come it. I state that i'm not interested in selling my car at the price listed by the instant offer. She proceeds to persuade me to come in with vague words about how a chevy dealership could offer more than what was listed. So I make the 45min trip to Blaise Alexander to meet with their professional buyer. When I show up and am instantly pounced on by the salesman just standing outside waiting for people to show up. When I tell them I am there to see Brenda and talk about selling my car they seem to try to turn the conversation around to trading it in and purchasing another vehicle. I have to repeatedly tell them I am not interested in buying another vehicle. They then proceed to redo the KBB trade in value and conveniently leave out a premium option. After waiting 45minutes they come back with an offer that is $4000 below what was already "agreed" upon through the Autotrader instant offer program. I was obvisously upset as I felt like they completely wasted my time. In my frustration I call Brenda back on the phone as she never even came by to say hello when I arrived. When I reach her I tell her I am very upset by how I was treated and the offer I was given. She immediately tells me that the offer from Autotrader is just an estimate. Seeing that the comment did not help with my frustration she immediately transferred me to her supervisor. Within seconds of talking with her supervisor he offers me the price originally quoted by Autotrader. I tell him that I had already told Brenda I wasn't interested at that price. I was just calling to let them know that I was very unhappy with the way I was treated. He told me that he would definitely be talking with his people at the dealership. I can't help but feel like all of this is a common occurrence for them because they seemed very trained and I felt like I was being completely handled. I feel like this dealership preys on people and they only care about how much money they can make. They hope to wear you down by making you wait and buckle to their price. They will say anything to make you show up. It's not costing them anything. I would very much recommend staying away from this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impressed

By Cortney on 3/10/2017 at 5:54 PM. Helped by Brian Fries.

Brian was point on with guiding me through the process of buying a vehicle. He new all the answers to my questions and was completely honest with me! I would highly recommend Brian as a salesman to ANYONE looking for a new or used vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Butley

By Butley on 1/24/2017 at 4:06 PM. Helped by Cliff.

I , as always, was very pleased with the service I get at Blaise. I might add that, Cliff is top notch and always is there to make your experience a pleasant one..Thank you for being so helpful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding service personnel. .

By choppercopper on 1/23/2017 at 9:52 PM. Helped by 4 people..

I'd like to see the dealership that can top this one. Very friendly and professional. Made sure I was offered all service recommendations (30,,000 miles). Kept their promise to have it done in one hour. I was out the door 1 hr, 5 minutes later, and .they even washed the car. .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great service

By Paintman on 1/20/2017 at 11:37 AM. Helped by Tim,.

I have worked with each of the service team and the manager. They are understanding, professional, courteous, and considerate. The first time I went in there was a major mechanical issue with my truck. Through small talk Tim Shaffer knew my truck was an important part of my business. I was given a loaner car because there were no trucks available. I got a call from Tim a couple days later that a truck came in and he reserved it for me. I wasn't expecting that kind of service. Thanks Tim and all the rest of the staff! Keep up the Great work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Treated Fairly

By iluvoldstuff on 6/7/2016 at 6:54 PM. Helped by Tom.

Just bought my 4th vehicle from this dealership. I will not shop anywhere else. The service department is also top notch for all routine service and maintenance. Blaise has a customer for life.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay away from all the ( Blaise Alexander Dealerships)

By Onlyfoolmeonce on 6/4/2015 at 1:52 PM. Helped by Sarah.

Called about a vehicle at 9Am drove over an hour and 45 minutes to look at a car only to find out it was already sold. Internet sales associate "Sarah" didn't even have the common decency to call me back and inform me. The had me drive 1 hour and 45 minutes from the Harrisburg area to try and sell me a different car. I have never met the owner Blaise Alexander but I would live to know if this is how he treats all his customers. Never again will I deal with any of the Alexander dealerships, and I would advise everyone else not to as well

I would not recommend this dealer.