Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

1st Brand new car

By Mawmaw06 on 4/7/2019 at 3:08 PM. Helped by Paul.

I went in with expectations of buying a used car But walked out with a 2018 Echo SE with only 20 some miles and a great Bumper to bumper warranty!They pulled out all of the rebates and great coverage that I could choose from and put a package together designed to fit my budget, I would absolutely give the whole staff a great review and recommend that you stop in here if you want to be treated right

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Help me when I had no clue

By Ashley on 3/28/2019 at 7:06 PM. Helped by Paul, Cory.

My salesman Paul was awesome. Dealt with all my nervous questions and showed me how to work the extras in my car. Cory (I think that is his name), helped me with financing and warranty stuff. THANK YOU BOTH!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchase experience!

By Retired and ready to travel on 2/5/2019 at 8:59 PM. Helped by Jacob, Curt, Eric.

Last night my wife and I purchaseda new Ford Expedition Max at Community Ford. The entire experience was relaxed, no pressure from our salesman Jacob or the management team. They were able to find the exact vehicle I needed quickly and made me aware of alol available rebates. A great experience all around! Thanks guys! Jim Y.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By lovemyescape on 1/19/2019 at 6:30 PM. Helped by Jacob Taylor.

Wonderful experience buying a new 2019 Ford Escape. Exceeded my expectations on my trade. Had everything ready for me knowing I did not have a lot of time to spare to be in a dealership all day. Professional, courteous. Took time to show me all the new advanced technology that comes with new vehicles. Would definitely recommend a visit to Jacob Taylor!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customer service!

By CAR on 1/3/2019 at 7:01 PM. Helped by Paul, Cory, Eric.

Bought a 2019 Lincoln MKC recently. The staff was informative and listened to what we needed. All were helpful and wanted to make the sales experience clear and concise.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By bookgirl on 12/29/2018 at 3:29 PM. Helped by primarily Ryan Hartman.

I recently bought a used car from Community Ford and it was the best car-buying experience I've ever had. Each member of the sales team was helpful and cordial. They did everything possible to make sure I was happy with the car and price. I worked most with Ryan and he was the best!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellant Experiance

By IonaF on 11/29/2018 at 3:31 AM. Helped by Ashley M., Craig S., and Adam.

Excellant experience. From the second they called about a car I had requested online to when I drove off the lot. Each step was explained to me, verified with me and they worked hard to meet my needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience purchasing Lincoln MKC

By Kris47460 on 11/11/2018 at 12:45 PM. Helped by Jake Taylor, Amber (financial paperwork).

Jake Taylor made the whole buying process simple from start to finish. He answered all of my questions and worked with me to get the payment amount that I requested. I never felt pressured and appreciated all of his research to find the car I wanted. He was friendly and very nice to work with. The dealership facility was very bright, clean, and welcoming. I will definitely buy another vehicle from Jake and Community Ford in Bloomington.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional staff

By Bill76 on 11/8/2018 at 4:58 PM. Helped by Jacob Taylor.

Jacob was able to guide us toward a vehicle just right for our needs. We don’t really enjoy the car buying process and Jacob was able to complete the process quickly and satisfactorily. We enjoyed working with him.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Incredibly Poor Customer Service

By IndianaMarine on 10/22/2018 at 1:12 PM. Helped by N/A.

I had the misfortune of buying, not one vehicle, but two vehicles from this dealership in a three month period, and received extremely poor customer service after the purchase of the second vehicle. We also found their service department to be far less than satisfactory, after they changed the oil on our daughter's car that we purchased there, and later found that they had stripped the oil plug, causing her to have continued oil leaks. If you are considering buying a car here, RUN as fast as you can to another dealer ANYWHERE!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent care

By indy1990 on 10/21/2018 at 12:59 PM. Helped by Jacob Taylor.

Good care of me and my vehicle. They easily put me in a new Raptor, explained the process, with no pressure to buy at all. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, courteous, helpful, speedy responses

By Happy@2200 on 10/16/2018 at 7:13 PM. Helped by Paul Branning, (Finance Manager Amber).

Not one question went unanswered. Give our salesman, Paul Branning, a raise (as long as it doesn't raise our lease fee!) A five-star experience. Dick and Carol Routh

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New vehicle purchase

By Don18 on 9/12/2018 at 8:23 AM. Helped by Phil Stapleton.

This dealership is really a joy to visit. I have purchased three new vehicles over the years at this dealership. I have had all maintenance work done at this dealership as well. From front door to back door I have been treated in the most pleasant and professional manner. I trust all I have encountered. I was very happy with the trade-in and purchase of our new Explorer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Outstanding sales and service!

By Diana on 5/8/2018 at 11:00 PM. Helped by Ryan Hartman, Harry Shafer.

We haven’t purchased a new vehicle in over 20 years, so we were apprehensive about the whole process. But Ryan and Harry immediately made us feel at ease. They were outstanding each step of the process and I would highly recommend anyone looking for a new vehicle to go see them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy Customer

By Jenny1 on 5/3/2017 at 12:30 PM. Helped by Darris Triplett Jr, Dustin Decksrd.

Darris Triplett was so helpful and easy to work with. I had my mind made up on the exact type of vehicle and equipment I wanted. Darris went to work and found the vehicle I wanted in just a few days. I have never worked with a Salesperson that was this helpful and thorough. I highly recommend Darris and Bloomington Ford. Jenny Copas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Les & Tammie Hartsock on 5/2/2017 at 7:41 PM. Helped by Robert Kolby.

Robert Kolby is a Great Salesman! Enjoyed working with him and getting him to laugh at Our Jokes like Ford Explosion (Ford Explorer) and Fix Or Repair Daily (FORD).!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good dealership!

By mathew753 on 5/1/2017 at 3:32 PM. Helped by Harry Shafer.

I worked with Harry at this dealership and he made the car buying experience easy and non-stressful. He went out of his way to be as helpful, open, and honest as possible throughout the process. Everyone involved in the buying process was very willing to work with me to get the best deal possible and to make sure I had everything that I needed. I am very pleased and would definitely recommend this place to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Clg123 on 4/30/2017 at 4:06 PM. Helped by Fred Bennett.

Working with Fred was a great pleasure. At no point in the process did I feel pressured and Fred let the vehicle's speak for themselves. I appreciate the plethora of information afforded to me by the staff and would recommend Bloomington Ford to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shawn went above and beyond in finding the right car for us.

By rcp on 4/26/2017 at 4:39 PM. Helped by Shawn Davis.

With the roll of the dice Shawn worked with us so we would be able to purchase a safe and reliable car. His low key approach works well for us. He made sure that we had all the information neccessay to make a sound decision for our purchase. I can not say enough in what a pleasure it is to work with Shawn.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price

Very good experience.

By Cargirl84 on 4/24/2017 at 9:46 PM. Helped by Robert Kobey.

I had a very great experience with Bloomington ford and Robert Kobey. Both were very open and honest with me. I would highly recommend this place and Robert.

I would recommend this dealer.