Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly service, great experience, willing to go extra mil!

By Rumples on 8/13/2019 at 11:18 PM.

Big John greeted my daughter and I. He was very friendly and knowledgeable. Big John and the financial guy (Roger) made a deal that worked for us and had my daughter in the jeep she wanted. Big John made sure everything was safe and sound for my daughters used jeep. He definitely went the extra mile !! Everyone we talked with was very nice. We will definitely recommend and be back for any cars,trucks, or jeeps in the future. Thank you Big John and the rest of the staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Jeep Sahara

By Lucy L on 8/10/2019 at 4:23 PM.

I had bought a 2018 Jeep Sahara with a turbo engine from Laurie (who is no longer there) and wasn't happy with it. I came back in and Luke helped me buy a 2019 3.6L Sahara. I wasn't pleased it cost me an additional $6k but that wasn't Luke's fault.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great out of state purchase

By Matj899 on 8/9/2019 at 11:55 AM.

Working with Bobb and in particular Big John was a great experience. I’d never purchased a vehicle out of state before, but it was a great experience all around. Big John was helpful, honest and worked hard to ensure a smooth sale.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car survey

By Newcarbuyer on 8/1/2019 at 7:27 PM.

Luke was great to deal with and was very helpful. The finance guy Roger Moffit was very slow at preparing the paperwork which caused us to be there 4.5 hours. That is unacceptable for any reason!

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Worlds longest oil change

By Meablack on 8/1/2019 at 7:21 PM. Helped by Don’t remember names.

My only complaint is that it took forever. They should give you a heads up when you get there if it’s going to take that long.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best place to buy a vehicle!

By gary123 on 7/26/2019 at 8:35 PM.

Paul Jones & Big John Crawford. are both so wonderful to work with! i can't say enough about how friendly, helpful and knowledgeable they both are! I would definitely recommend them to all my family & friends! BoBB Auto Group is the Best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Donnaj65 on 7/26/2019 at 7:25 PM.

They’re very friendly and informative . I didn’t have to wait too long for oil change. It was done within a half hour . Then was in formed what was done

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient, Clean, Kid-Friendly

By pwoudwyk on 7/24/2019 at 9:01 PM.

Our Family had a great experience working with the team at Bobb Auto Group. Coming from out of state they we courteous to our requests and when we're very prepared when we arrived to test and check out the vehicle. We we're back on the road within a short time with an awesome new ride, and at a fair price!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Oil change and tire rotation

By DOUGSPENCER5 on 7/18/2019 at 11:17 PM.

My total time spent at the dealer was only 35-40 minutes. I looked over the new cars in the showroom got myself a cup of very good coffee and sat down in the waiting room. Check my stocks and the stock market via my phone and sent out a few text messages. Seating was comfortable and the TV worked fine

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall work on Ram truck

By Joel on 7/15/2019 at 6:01 PM.

CS took little time and work completed quickly. I was in half hour earlier than my appointment. Truck taken in right away. Was told less than an hour and they were right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Service

By LUXORNV on 7/12/2019 at 5:57 PM.

Luke was good to deal with, and worked out a great deal for my car. Easiest car buying experience I've had. This dealership will he on my list to check for my next car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Easy laid back buying experience

By Soloud on 7/12/2019 at 5:37 PM.

Cam was extremely helpful and didn’t pressure us to make a decision. They let us do a weekend test drive with the wrangler that we ending up buying.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Big John" Crawford was great to work with!

By JimH944T on 7/11/2019 at 7:25 PM.

I purchased a used car for my son as his first car. Everything seemed fine, until after we got it home, a significant engine problem developed, making the car inoperable (79 miles after we picked it up). Long and short of it is that we had to have it towed to a repair shop, where significant repairs were required. It was clear that this problem did not just occur after we bought it, so I contacted "Big John" Crawford (apparently there are smaller Johns that work there), and explained my serious dissatisfaction to him. Even though we did not purchase the extended warranty that was offered, John knew that it was the right thing to do for the dealership to help us with this issue. He went to bat for me with management at the dealership, and got them to agree to what I consider to be a very satisfactory resolution to this problem. In all reality, a lot of salespeople would have said that once we drive off the lot, the problems are ours. I really appreciate the fact that "Big John" stepped up and took care of us after the sale in what could have become a very contentious situation, but did not, thanks to his intervention. I would highly recommend "Big John" at Bobb Auto Group as a knowledgeable, helpful, honest salesperson.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Awesome experience!

By Amy on 7/9/2019 at 1:30 AM.

Went to Bobbs in Cedar Lake to get a trade in quote for a new Jeep grand Cherokee Limited. John Crawford helped me with everything since I was by myself. Anyways he made everything go as smooth as butter and would recommend in seeing him as your sales rep!! That was my first time buying a vehicle alone and he made it so easy!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By gmvahl on 7/10/2019 at 5:50 PM.

jennifer took great care of me and made sure I i had every thing I needed . I would recommend them to all my friends and family I will be back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By bortko76 on 7/9/2019 at 10:31 PM. Helped by I forgot.

Dropped of my 2017 wrangler around 7 for a 10:30 appointment to address the malfunction indicator light and had it back before the appointment was even scheduled.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

Oil Change

By tim on 7/8/2019 at 5:54 PM.

I am not sure they used the correct oil One time it us $70.00 with the correct oil. This time it wa around $40.00

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By DJ65 on 7/4/2019 at 6:54 PM.

Big John was great took his time he wasn’t a pushy salesman the only minor negative was I only had my Jeep for a week and the batteries in both my key pods are showing low battery and I’m still waiting on my front end alignment the good part is when I went in for my title Signature they got my payment a little lower Great Job BoBBs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By esteban4788 on 7/4/2019 at 6:52 PM.

The speed, price and quality of the service was spectacular. The tech greeted me and was very respectful and helpful. Thank you for all of your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place for oil changes

By Steve M on 7/4/2019 at 6:43 PM.

First off, the dealership has a very easy to access quick service center. So far, I haven't seen any other FCA dealership with this. The oil changes and tire rotations are done right there at the lane. No waiting for a porter to drive your car back and you can keep an eye on it the whole time. Second, great price for full synthetic oil changes for the 5.7 HEMI. 59 dollars plus tax. That's the best price I've seen without a coupon in this area. And finally, the "no nonsense" approach is refreshing. No one tried to upsell me and they even offered to clean out my aftermarket oil catch can. This is the first place to ever offer that. I will be going back for future oil changes.

I would recommend this dealer.