Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

On time

By HERGONSON on 9/16/2019 at 8:05 PM.

Took the car on time and had it back ahead of schedule...and washed! and since they insist that this review be at least 25 characters ling I added this unnecessary sentence.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Subaru Service

By steviecanchola on 9/16/2019 at 7:01 PM.

The mechanics who made repairs failed to completely reassemble their respective repairs. Zach took care of the issues in a timely and professional manner. Thank you Zach for your assistance in getting these issues resolved.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

60k service

By marycsh1999 on 9/16/2019 at 6:43 PM. Helped by I don’t remember all the names but all staff was exceptional.

I was treated like family when I brought my Subaru in for its 60k major service spark plugs. I have a 3.6 engine. The service staff gave me a loaner and kept me informed every step of the way. I only trust my Subaru’s service to Bob Baker and will continue to be a lifelong customer & Subaru owner. 2013 Subaru Outback 3.6 it only had 60k miles I’ll be driving my Silver Bullet Outback for a loooooooong time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By liz24 on 9/14/2019 at 3:32 PM.

Thank you for taking good car of my car. It was service then vacuumed and washed! True professionals and I will be back again. I am impressed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Required service

By nickolas92008 on 9/13/2019 at 10:21 PM.

I don’t understand why I needed ANOTHER smog check. Why do I have to have a minimum of twenty five words ? Still no enough words.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By bobmandel on 9/13/2019 at 9:55 PM.

I lost my earring in the car passenger seat had to be removed. It was an Anniversary gift from my husband who had just passed away. I was visiting friends, as I live in Philadelphia.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By maggie11 on 9/13/2019 at 8:42 PM.

Great working with them as always. Only dealership I’ve ever worked with. Car was purchased from them as well. So far I’m happy with everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service no sales pitch

By ronn0 on 9/13/2019 at 6:05 PM.

Will provided excellent service got things done as promised and did not try to upsell me on things I didn't need. Some of the work was warranty some was at my expense but all around Fair

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

George Mang made my day.

By Dontbotherme on 9/11/2019 at 6:37 PM. Helped by Brandie Stockton, Luis Marta.

Second car I bought from George Mang. From a quick phone call routed by Brandie from my KBB inquiry (beating Kearny Mesa and Temecula to the punch, by the way), George called and was able to guess which version of the Crosstrek I was trying to describe. He then had it waiting for my wife and I when we showed up for an appointment. He knows I don’t like typical pressure sales and price intrigue, and he had us in the car and out the door in record time. 10 out of 10!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department nothing but excellent...

By katjocook2 on 9/11/2019 at 6:26 PM. Helped by Tanner has been very friendly since my first visit. Goes out of his busy schedule to make a point to say Hi..

Above EXCELLENT, Extremely EXCELLENT, , EXCELLENT in every way!!! Perfect 😉 There is nothing more you can say about your wonderful service department and how well they all work together. They are friendly to us customers. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By smendell on 9/11/2019 at 4:30 PM. Helped by Eric in service was terrific.

Everyone was most helpful. I was kept up to date and work was completed in timely way. The service area was neat and clean. The car is running well.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Took a Little Longer than I thought it Would

By funnymoon on 9/11/2019 at 12:03 AM.

I was told 4 - 5 hours wait time for a 30,000 mile service. It took 5 hours. The service manager was very apologetic and kept me informed through the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bobby was Terrific

By joycejon on 9/10/2019 at 5:35 PM.

Bobby really helped me decide what was best for my budget and plans to sell my car. He was efficient, knowledgeable, and timely. The only complaint I had was that I am in the market for a new car and wandered around the Subaru lot for quite awhile. There was no one to help me!!!! How strange for a car dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and efficient service

By Andrés Aguirre on 9/9/2019 at 7:56 PM.

Everything from scheduling service, the service technician, the service itself, and the rides I got to and from work was great. I would recommend this to every VW owner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change time

By joe@petergrimm.com on 9/9/2019 at 7:36 PM.

I feel the service department tried to get my car done as fast as possible.Did not try to over sell me.thank you bob baker.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast,accurate and professional

By Pam on 9/9/2019 at 6:45 PM.

My service advisor kept me updated on every step of the process of my vehicle . When I came to pick up my vehicle. He alerted me to some maintenance that I should plan in the near future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tune up

By Jrstuder2 on 9/6/2019 at 6:12 PM.

I thought I was just going in for a servicing for my WRX 2019, turns out the last time I got my oil changed, the dealership messed up my oil container and it was completely destroyed. Bob Baker decides to change all of it at no cost to me and gave me a rental car for 3 days for free. Thank you for taking care of me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service!

By clleras on 9/5/2019 at 10:11 PM. Helped by Eric (in service) and Sergio (the shuttle driver).

Zack was so helpful and replaced the battery in my car. I was having trouble finding out if my battery was still under warranty and he went above and beyond to help me. I would highly recommend this Subaru dealership to anyone looking for a new car or servicing for their Subaru! Sergio the shuttle driver was awesome and super friendly! Thank you guys for another great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First 6 month check up

By Mskasmith on 9/5/2019 at 7:35 PM. Helped by (Do not remember name—he said he was new).

Even though I had less than 3000 miles on my 6th month old leased 2019 Subaru Ascent, I did have some questions. So, I took my car in for its first oil change. My service rep was outstanding —made a point to answer all my questions, showed me how to get in to different screens and options through the dash board controls and steering wheel controls. Overall, I was very pleased with the experience!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service

By hernandezjavier349 on 9/4/2019 at 3:46 PM.

I highly would recommend this Dealer for service. Bobby Reynolds helped me out, he’s very friendly & capable. He understands the customer needs. Thank you.

I would recommend this dealer.