Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Caro1965zj on 9/1/2019 at 11:44 AM. Helped by John Hoyt.

John Hoyt was personable, professional, honest and made the experience of purchasing a car so much easier. We walked out with a better car than the one we thought we wanted.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

MidLife Jeep

By HeatherLlew2* on 9/1/2019 at 12:34 AM. Helped by Jason Lawson.

Our sales rep Jason was fantastic; calm and easy with with my purchase. He was super insightful and helped me with every question. The customer service at Caldwell is top notch. I would high recommend this dealership if you're in the market for any brands they represent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Happy camper on 9/1/2019 at 12:13 AM. Helped by Cindy and Joel.

This dealership was not stuffy like the other 2 dealers that I visited. Cindy and Joel took excellent care of us and made sure we were well taken care of. I will be back for my next vehicle purchase!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Car purchase

By Leyda on 9/1/2019 at 12:08 AM. Helped by Cindy King.

My husband and I had a great experience in buying our new car. Cindy was really nice, helpful and had answered all our questions. We are really happy with our deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome car buying experience

By Thays on 8/31/2019 at 9:10 PM. Helped by Jason Lawson.

We worked with Jason Lawson to purchase a car. He was very helpful in helping us choose the best car for our family. I highly recommend Jason.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car purchase

By Car buyer 22 on 8/29/2019 at 12:26 AM. Helped by Jason Lawson.

My wife and I purchased a car from this dealership after visiting about a dozen others. Bob Caldwell made the buying process easy and our salesman Jason Lawson went above and beyond for us. We will definitely be recommending Bob Caldwell to everyone and will be returning when it’s time to get another car ourselves.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy no pressure sale

By KJR on 8/12/2019 at 5:29 PM. Helped by John Palmer.

John was a great and honest salesman. I wasn’t able to find exactly what I wanted in my home town so I traveled a little over two hours to shop at Bob Caldwell .I came from a not so pleasant car shopping experience just the weekend prior to my purchase at a different dealership and relayed that to John. He was understanding to my concerns and I feel went over and beyond making me feel comfortable in purchasing with him and even came in on his day off to finalize the purchase. Customer service was excellent and the whole experience was well worth the drive . I will be back in a couple of years to purchase another when my son is of age.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience with a dealership ever!!

By MaryS on 8/3/2019 at 2:48 PM. Helped by Michael Willis.

I finally got the car of my dreams and it was so fast and easy. My sales consultant Michael Willis was wonderful to work with and extremely knowledgeable and helpful. I am loving my new Jeep Wrangler!! All of the staff there were so polite and efficient. I am still amazed at how quickly they processed my purchase and sent me on my way. I am telling all of my friends and coworkers about my experience there and recommending them.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

Lost a Lifetime Customer

By RandyG on 8/1/2019 at 10:59 AM. Helped by Sales person, Finance person, Finance manager.

Five years age our son got a great deal from Bob Caldwell on a Ram 1500. When our former lease was up we decided to give them a shot. We were treated very well and were happy with a lease on a Ram 1500 as well. In June, we had two vehicles that were leases and needed to be turned in. We re-leased a Grand Cherokee and a Wrangler through Bob Caldwell. We negotiated the terms and felt that we had been treated fairly again. One month later we were being contacted by Chrysler Capital in reference to an outstanding balnce on both the vehicles that were turned in. We were told that everything would be taken care of when we turned them over to the Dealer (Bob Caldwell). There was one month remaining on the previous leases. The past due balance with Chrysler Cap totaled about $1800. This included a $395 Disposition fee that is charged if you don't release a Chrysler product. We did. We leased two Chrysler vehicles. I made several attempts to contact the sales person and the response was "I'll check on that. I'm just in sales, I'm not a numbers guy". Or it was, "Sometimes that takes 30 days to show up. It will be alright". The calls continued from Chrysler Cap. On 7/30/19 I tried again to get an answer from Bob Caldwell. I started with the sales person. He promised he would talk to the finance person. No one called me back. After several more calls I spoke with a finance person. The reply was "I don't see anything on here that said we would make the final payments. Let me talk with my manager". No call back. I called again, sent to voicemail. a couple of hours later I received a call from a finance manager. He said stay by your phone, the sales person would be calling. He called to inform us that Bob Caldwell was not responsible for making the final payments. When I asked about the $395 we were charged for not releasing he said the finance mgr had never heard of anything like that. I was able to get that taken off myself with Chrysler Cap. Bottom line is we paid the outstanding balance to Chrysler and Bob Caldwell lost a life long customer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sooo happy!!

By TichelleS. on 8/1/2019 at 4:51 AM. Helped by Drew Taylor.

So happy with the service, my dealer Drew Taylor was awesome and helped me find the best first car for me! Everyone was so kind and I couldn’t be happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service!!

By Carm on 7/26/2019 at 6:27 PM. Helped by Robert Lyles.

I had an amazing experience with Bob Caldwell (Used) department. The whole staff was friendly and hard working! Robert Lyles was my sales rep he went above and beyond my expectations! I almost settled with a truck and Robert said "just wait I have something better." Boy, was he right! The truck he found, a 2015 Jeep Patriot High Altitude, checked EVERYTHING off of my list. Most importantly, AFFORDABLE!!! It was hard getting through the approval process due to personal issues and Robert Lyles held my hand, encouraging me every step of the way. This was huge, for me as this was my first car note since a drunk driver totaled my dream car. This was more than a car sale to me. I've already sent referrals that are buying cars as well! Kudos to you Robert Lyles and I hope your manager blesses you guys (used lot) big time! Thanks guys!!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Top flight sales floor

By music.christopherbrown on 7/24/2019 at 6:22 PM. Helped by Rob Lyles.

Had a great experience shopping with Bob Caldwell Automotive. I was not able to purchase the vehicle I was interested in but the staff I was working with, particularly Rob Lyles, made every effort to satisfy my needs and circumstances. I will be in the market again soon and BCA my first stop. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bob Caldwell

By Kylert00 on 7/23/2019 at 7:35 PM. Helped by John Palmer.

John Palmer was very helpful in the process of finding a car that was perfect for me. I would recommend his services to anyone looking to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Jrbm86 on 7/22/2019 at 12:33 AM. Helped by Michael Willis.

Michael Willis was awesome to work with. We had 3 cranky kids with us and he did everything he could to make sure they were taken care of as well as us. We had traveled over an hour and looked at 3 other dealerships and bought her based off of the service and price.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great service!

By Customer on 7/20/2019 at 1:27 AM. Helped by Cindy.

Cindy was very helpful and was super nice to talk to! She made the usual painful process into something enjoyable. Would definitely recommend and I will be going back to her next time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great team

By Antwanbush on 7/20/2019 at 9:16 AM. Helped by Drew Taylor.

A very great team. I had Drew Taylor as my salesman and helped me to get my scatpack. I couldn't be anymore happy. I will definitely come back again for more cars in the future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience EVER

By Jessica on 7/19/2019 at 5:53 PM. Helped by Cindy.

I have never had such a good experience shopping for a car! Cindy was super nice and just a wonderful friendly sales person! I will definitely be recommending here because of her!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By mhead1983 on 7/19/2019 at 5:41 PM. Helped by Drew Taylor.

The Salesperson was very attentive to my wants and I got exactly what I needed. He also was helpful in explaining things. Enjoyed my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend

By Just Us Sixx on 7/19/2019 at 4:57 PM. Helped by Cindy King.

I visited 2 other local dealers before Bob Caldwell and ended up purchasing here solely due to Cindy’s attentiveness and Jeep knowledge. She showed me so many things on the Jeep that none of the other dealers let me know about. It really was a night/day comparison to the other dealerships and sales people that I dealt with. i never felt rushed or pressured and left with exactly what I wanted!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!

By joeb6024 on 7/18/2019 at 11:17 PM. Helped by Dino Westerfield and finance Mitch Skeens they both made our experience amazing!.

In time we walked into the dealership until the time we left it was an amazing experience all the way around from each individual that we met from finance to managers email communication with huge Dino was amazing our sales person that we used! We were so happy they use so much professionalism no pressure an awesome hospitality!

I would recommend this dealer.