Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
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Overall Experience
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Price
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Service
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Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

warrenty repair

By leaky pan on 5/15/2018 at 6:07 PM. Helped by parts and service.

Absolutely the worse dealership for service. I scheduled an appointment for leaking oil pan and blown rear shock. They ordered a gasket for the oil pan leak and a shock, which took over 3 weeks to get. Did not call to schedule appointment, so I called them after about a month. I was told 5 weeks till I could bring in for repair. That appointment was cancelled and quickest I could bring in was 3 weeks later, Memorial Day weekend. So this service department is either so understaffed they don't have a mechanic or they do not want to do warrenty work. 3 monthes to schedule a repair......really??? Called Van Drunen Ford, they had the parts, and scheduled the repair in 2 DAYS! Unfortunately the Bob Harper Ford did not see the BIG CRACK in the oil pan which also had to be replaced. I would NEVER refer to this dealership!

I would not recommend this dealer.