Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great

By jamespenick on 1/18/2019 at 8:40 PM. Helped by Tom and Joe in service..

The service dept at Bob Hart is first class. They get things done and make sure it is up to your standard as well as theirs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and courteous and fast service.

By jascott49 on 1/11/2019 at 11:50 PM. Helped by Tom in Service..

I had an appointment for an oil change. They were on time and did my oil change in good time. Everyone was nice and friendly. Explained what was done and why.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

oil Change and tire rotation and recall on steering

By theresad_56 on 1/11/2019 at 3:07 AM.

Said it would talk between thirty minute to an hour and was done with end fourty five minutes was right on time!! Awesome job well done

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AAA towed our vehicle from Tulsa to Vinita.

By VICTORIATOEWS on 1/9/2019 at 6:30 PM. Helped by Service Manager.

Excellent service and friendly. The work was completed in a timely manner. We received phone calls to tell us what the problem was and the approximate cost.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Bad buying experience

By JordanC1993 on 12/28/2018 at 8:52 PM. Helped by I also worked with a manger and the GM.

I want to start by saying they have been ultra responsive and quick to answer questions. The problem was not from a lack of respect stand point.Here is my buying experience with them: I sent an email late in the night and they contacted me 1st thing on the morning.I have been working with sales and the sales manager on and off for roughly 6 hours! We had worked everything out, down to the floor mats. I had contacted my bank and had my credit run for the approval, i contacted insurance and set everything up for this specific car with the VIN. Only to be called by another manager or the GM (not sure which) to be told "There is nothing in this for me, I'm not making money on your trade, I won't be able to make money on you from service and you're not financing with me" He then offered $3k less on my trade-in than we had previously agreed to. I asked why this wasn't said up-front and he said he just didn't like the deal when it came to his desk. I asked how it would feel if i showed up after agreeing to a price via phone and txt only for me to tell him i will be paying less. He then laughed and said "thats how everyone does it". I wouldn't even write this review if i had been told that the deal wouldn't work from the beginning but to spend all day going back and forth, run my credit for the bank approval and set up insurance only for them to cancel the deal is pretty bad business practice.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service.

By thebeardenfive on 12/27/2018 at 4:45 PM. Helped by Tom.

Great service. Great timing. I was ready to leave (after the oil change) in about 30 minutes. Tom always makes my trip to the service department efficient. I appreciate the consideration to my time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change. Interior car detailing

By KWATTENBARGER0 on 12/22/2018 at 12:37 AM. Helped by Joe and Tom in the service department.

Excellent service! I had an regular oil change and the interior of my car detailed. I am very pleased with how it looks and with the customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By MALLARD74340 on 12/19/2018 at 4:13 PM.

Very friendly, home town feel. I was upside down on my tradein and they really worked and got me a great deal. Awesome selection and flexibility

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty work

By thurmanstephanie01 on 12/18/2018 at 5:27 PM.

Joe in service has been amazing! We have had quite a time with our new Chevrolet, but he has gone above and beyond to solve the issue!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service & friendly staff.

By bbonner on 12/17/2018 at 9:25 PM. Helped by Tom - Service writer..

Joe, Tom and the service staff did a great job on my daughters aging Jeep Grand Cherokee. They even reached out to the local Jeep dealer to correct one item on the wish list..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty work

By WHORCON1 on 12/15/2018 at 4:38 PM. Helped by Kevin Morrow. Tom & Joe in service dept.

The crew at the service dept are friendly and informative. They were very considerate of my problems and worked with my schedule to complete the repairs needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great customer service

By mholland.legacygc on 12/14/2018 at 5:49 PM.

Always friendly. Make you feel as if you are their only customer. Researched and found solutions in a timely manner a provided alternatives not to inconvenience you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Range Rover Oil Change

By Don_Cope on 12/14/2018 at 4:22 PM. Helped by Tom.

The Service Center is busy and I had to make an appointment a few days in advance. I also have a 1.5 hour drive to get there. But, they were ready for me when I arrived and did a super, timely job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied

By Jana4x4 on 7/24/2018 at 4:02 AM.

We were out shopping for a car due to an acident.. when we walked in we were meet at the door by jarrod lutz.. he was understanding and kind.. listen to what we wanted and what we were looking for.. he and cory was able to get me into the car we were looking at.. i would recommend anyone looking to buy a new car go and see jarrod and cory at bob hart here in vinita.. will i go back if i need another car.. yes i would.. they are very cosiderate there..

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Friendly

By Spaceace on 7/7/2018 at 3:15 PM.

Not much to say but they are nice people to work with, Jarrett Lutz good man , enjoy doing business with you thanks too u-all at Bob Heart

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repairs

By Lora Kelley on 11/30/2017 at 3:22 PM. Helped by Service department.

Service was quick and good. Everyone we dealt with was friendly. They made us aware of any charges and explained what needed done before performing the repairs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealer

By Kenny Smith on 8/12/2017 at 5:12 PM. Helped by Joe Rigaloto.

Salesmen are great to work with and the service managers do a great job. I recommend them to all of my friends and family. Great Place to do business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car repair and service

By Happy on 7/21/2017 at 3:14 PM. Helped by Tom.

We are very happy for the service we received when we hit a huge dog and the car was towed to the dealership, Tom was very nice and he kept me up to date. Our car looked brand new when we picked it up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best place I've ever bought any vehicle from

By Cindy72 on 5/17/2017 at 3:10 PM. Helped by Coach and Kelly.

We love our new truck!! Very knowledgeable salespeople, friendly and super fast. We will definitely be back next time we purchase another one. 1st time I never felt pressured at a dealership

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Liars and thieves

By Lawless on 5/17/2017 at 1:23 AM. Helped by Phil and Roger.

Poor service and lying thieves! We worked out a price on paper. Had a credit issue to clear up and was going to be fixed in 24 hours. I was told that the price on the car wouldn't be valued and it was going up tomorrow if we didn't buy it today. Will never go back and will never recommend anyone to go there.

I would not recommend this dealer.