Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.5  
Price
4.6  
Quality of Work
4.7  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great sales and buying experience

By Jones27250 on 10/20/2017 at 7:02 PM. Helped by Jared Bauer, Austin Demaree,.

Very knowledgeable sales staff and Buisness staff. I was introduced to the service department and toured the facility. Overall a great experience at the dealership. I would definitely recommend it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Acura MDX 4 wheel alignment.

By Ponycar645 on 10/15/2017 at 3:25 PM. Helped by Gregg.

Hibdon tire recommended an alignment after I purchased my tires, but stated the control arms required replacement first. I took my Acura to Bob Howard Acura for a second opinion. They completed the alignment without needing To replace the control arms. I appreciate their honesty and skills!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Service

By slcsjs on 10/10/2017 at 3:14 PM. Helped by Gregg.

Great place to do service with! Very helpful! Did some price checking and was very helpful! Car was serviced in a timely fashion! Car could have been a little cleaner.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By Pfinney on 10/8/2017 at 12:01 AM. Helped by New car and service personnel.

I think came from Amarillo eight working me into their busy busy schedule on Saturday morning; great experience; fixed my Navvy. Woohoo. Looked into one my drivers seat was making Weird noises.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Acrua2012 on 10/6/2017 at 11:31 PM. Helped by Gregg.

I needed an oil change and checkup on my car. They got me in right away and the car was ready in a couple hours.I'm also impressed with the informative email stating exactly what was done and what is recommended to be done with the car. The price is comparable to what I've paid at previous...

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Horrible Sales Experience

By Car Girl on 9/24/2017 at 8:19 PM. Helped by Scott (sales).

I visited the dealership with the intention of purchasing a loaner vehicle that I had driven while my car was being serviced. I am active duty Air Force and had contacted USAA prior to my arrival with a car loan certificate/pre-approved auto loan. The sales manager Scott was completely unwilling to negotiate on the asking price (my friend who accompanied me felt it based on racial reasons, which made sense given that Scott was reluctant to shake my hand upon meeting me). I thought it was disgusting that Scott was willing to walk away from a sale and commission for whatever his chosen reason was, despite me telling him that I planned to pay $10,000 as a down payment. My Acura is 13 years old, and I have had my car serviced at Acura dealerships around the country, as I have moved due to new base assignments. I have never felt so disgusted about being an Acura owner as I was yesterday. Perhaps this is the norm here in OKC, a city that is very homogeneous with little racial/ethnic diversity. Recommend diversity training and diversification of your staff as well. Thank you for taking the time to read this.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick & courteous service

By David on 9/23/2017 at 9:08 PM. Helped by Jeff Lang.

I appreciate the last minute accommodation, needed quick professional attention and that's what I received. I am always satisfied with the service & people working there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Vette2000 on 9/19/2017 at 11:30 PM. Helped by Jeff lang.

No problems Very friendly Very knowledgeable Always great service This part of survey much too long! What part do you not understand that I was very satisfied with the service and the service advisor and the tech that worked on my vehicle?!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and friendly service!

By Apeypat35 on 9/18/2017 at 5:17 PM. Helped by Tyler.

Thanks Tyler for helping me get a beautiful first car for my son's 16th Birthday! I'll probably be back in 17 months for son #2!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

A1 maintenance

By Gram on 9/14/2017 at 2:59 PM. Helped by Don't remember.

Service was completed in only an hour, letting me get out quickly an onto the rest of my day. It was a pleasant experience overall

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service

By Catbob on 9/13/2017 at 2:20 AM. Helped by Gregg.

Professional and fast. I was at the dealership only an hour to change a recalled airbag and check out a driver rear view mirror. Gregg was experienced and expedited the whole process.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service for routine maintenance.

By Steven on 8/16/2017 at 11:29 PM. Helped by Gregg.

I always feel the service managers are attentive and helpful. The services are performed by Acura specific mechanics, so I trust their expertise more than a standard shop.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond in service

By Wendy H on 8/4/2017 at 11:15 PM. Helped by Jeff Lang and Eric Collins.

These guys are super personable and have great mechanical knowledge and explain things in a way I can understand. They work hard to minimize my wait time. Thank you Jeff Lang for personally drying off my car to get me out of there faster.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Acura MDX first service

By Lancgross on 7/29/2017 at 11:45 AM. Helped by Dennis Jameson.

Dennis Jameson, our service rep was amazing. He explained everything completely and kept us updated. He gave us his mobile phone number and told us if we need anything, we should just call him. We were very pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By 2611224717 on 7/27/2017 at 1:26 AM. Helped by Xxxx.

The staff were Proffesional and the experience meet my expectations. The faculty was excellent. The over all experience was great. .The service has always been great. I would recommend Bob Howard.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient, helpful and thorough

By Jaybarbh on 7/22/2017 at 2:46 AM. Helped by Greg.

As a "drop-in" for service our most recent experience was superb! We had a tire- balance, alignment problem--- created elsewhere, but the service department was SO helpful! They solved the problem, checked everything out, and we were off and doing nicely! We have always known why we trade with Bob Howard, but this was once again, a strong reassurance! Thanks, Greg for your assistance and help! You are appreciated!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bob Howard Acura Service

By Doug I on 7/3/2017 at 11:27 PM. Helped by Eric, Gregg, and Shelly.

Outstanding fast service for oil change and tire rotation. Waiting area is nice and clean with complimentary water and coffee. All employees are courteous and friendly. Awesome dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Professional Sales People

By Connor on 5/11/2017 at 4:07 AM. Helped by Jared, Vaughn, Scott.

I saw both Jared (Sales Associate) and Vaughn.(Finance) and they were both very professional and friendly. I've had a horrible experience previously at Bob Howard Honda but it was really good to see that the Acura guys have their stuff together. Thanks again on a great deal!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very positive

By Peanutty on 5/10/2017 at 12:53 AM. Helped by Shae Georgeson, Dennis Jameson, Austin in finance.

I am a new customer to this dealership and I was impressed with the sales staff . It was a good experience for me and not nerve racking at all.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good Service

By Rdx,jay on 5/2/2017 at 3:11 PM. Helped by Dennis Jamison, Jeff and Eric.

I have been a customer for several years and appreciate the good service. I think the cost of service is expensive, however, I still use their service.

I would recommend this dealer.