Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.5  
Friendliness
4.4  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.6  
Service
4.6  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Worst dealership

By RKVN730 on 8/30/2019 at 2:39 AM. Helped by kelly agee, kevin mason.

This by far is the worst dealership I had ever been to in my life. Went there to buy a car, Salesman was rude, He got upset because I wanted a different salesperson, Called me and my son out of our names, took a stance to fight us, kept following us around being disrespectful and rude, wanting to fight. Sales manager came out, did nothing but make excuses for his behavior, and said he was having a bad day. While salesman was still talking crap, Sales manger did nothing. Sales manger said he was gonna send him home , but instead sent him over to wait on someone else. General manager was inside , and he did nothing. He did not come to talk to us or apologize for his employee . Sales manager still wanted to make a deal, but cant handle his ignorant, and disrespectful employee. Of course we left because there is no amount of money they could have taken of the car to make this situation right. Reported the whole experience to corporate office of Bob Howard Nissan

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Chief on 5/16/2019 at 2:58 AM. Helped by Colt, Mike L., TK, Marcus, Mike M, Marcus, Kevin, Dale, Mark, Tony, Kelly.

This is my second time buying from here and I gotta say it was a great experience from the sales staff, to management, and finance as well. I was greeted when I pulled up and there was no pressure. The used Car manager Colt went out of his way to ensure my wife and I were happy with our new vehicles and all of our needs were met. The new car manager Mike was courteous as well. I was also greeted by salesman Marcus, TK, Tony, Kelly, and Mark. This has been one of the only places where I’ve seen multiple staffers aid one another and do it with a smile on their face. It was hot and the used car manager even gave us water without us requesting it. When it was time to finance the finance manager Kevin went out of his way to explain every detail and pick out the best package for my needs. We were also greeted by the sales manager Dale and he was very helpful in coordinating the process. On my way out I was introduced to the general manager as well. This is a top tier organization from the bottom to the top and I highly recommend them to anyone wanting to purchase a new or used vehicle. The only way to go is to Bob Howard Nissan!!! That’s why I bought 2 cars. I’ll definitely be back because they make you feel like family. Regards, Disabled Veteran “Chief”

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price
1   Quality of Work

completely scammed

By Christensendj on 4/6/2019 at 2:13 PM. Helped by David Stringer.

I purchased a 2012 Nissan Rogue with less than 100, 000 miles in September of 2018. Since then, I have paid over $4000 in repairs. I was assured it has a 100 pt. inspection. But every time I take my car in to get something fixed, I ask if this is something the dealership should have noticed when inspecting it, and I am assured it is. Now my AC is going out, too. So by the time I fix that, I will have doubled the purchase price for my car. Go elsewhere if you need to get a used car. Worst lemon of a car in 25 years of purchasing used cars! I purposely waited 6 months to write the review to see what else would show up with this car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Service Department

By Nissangirl on 2/21/2019 at 7:43 PM. Helped by Angela... Service Department.

I have a 2001 Nissan Altima that Angela sold to me a few months ago. The whole experience was great and took a total of 3 hours and the car was mine. The key just recently broke off in the ignition, thankfully I was still able to start and drive my car. I was highly irritated about the key breaking since I didn't have a spare. I went to Bob Howard Nissan to get a new made and programmed and once again Angela was great. She always goes above and beyond to help her customers. I enjoy dealing with Angela and will continue to deal with her and only her.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

The way service advisor not respecting to customers

By Amir on 2/12/2019 at 3:21 PM. Helped by I will if they care about the business.

I just got of the phone with service advisor I drop my car yesterday he didn’t know how talk to the customers he was acting like I am his worker,yesterday evening I called three times and left massage he never call me back I just call him ask for car if ready he said you want to pickup your car I said if ready he said it’s not .some body needs to teach him to how talk to customers.very very disappointing.

I would not recommend this dealer.

Overall Rating

2.3  

2   Friendliness
1   Overall Experience
4   Price

Worst Experience

By Stupid 62R on 11/26/2018 at 2:52 PM. Helped by Mike, Eric and Dwight.

I am no longer interested in a Nissan. I had been looking for over 6 months trying out different vehicles and always came back to the Nissan Rogue SV, loved it and set my goal for Black Friday weekend. I was going to Oklahoma for a Thanksgiving/family reunion and checked online what the deals were and found what I was looking for at Bob Howard, I was happy with the online price, but my brother wanted to see if he could get me a better deal. Long story short - he got me a GREAT deal, I was really happy with the final deal and agreed to the deal presented to me. All was good and then I went to the finance guy and he totally tried to screw me around. He was doing everything he could to take my $2500 rebate away, totally not what I had agreed upon. He was telling me I had to use the 4.99% interest offered by Nissan and if we went with a different carrier I would have to forfeit my $2500 rebate. I explained to him that I had great credit and that my son bought a USED vehicle in Guthrie and had 3.99%. He said you may have good credit but if I don't do the 4.99 then I would have to give up the $2500 rebate, at this time I knew he didn't check my credit scores. Then he kept adding the extended warranty which I told him I did not want, and in a sense made the vehicle out to sound like it would have alot of problems. I was getting upset with the fact that the deal I agreed upon was being taken away by this jerk! ! About the time I was ready to stop the process my sister in law had called and said the out of town family had arrived and wanted to know how long I would be and I told her I was on my way. I left, he wanted that $2500 rebate so bad he could have it and the vehicle. I loved that vehicle, but after the experience I have gone through with 2 different Nissan dealers I have decided Nissan is not for me! ! My son has had nothing but Nissan's and loves them, he was the one that was pushing me towards the Nissan and once I sat and drove one I was very happy with the way it felt and the comfort of the seat with my back. I hope you all enjoy that $2500 rebate and somebody else can have the vehicle I was going to purchase. I may be a 62 year old woman but I am not STUPID!

I would not recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Great Manager, takes care of his clients.

By hash97 on 2/5/2018 at 4:08 AM. Helped by Mr. Billy Lile.

I have bought a dodge dart from nissan howard, and after i did i experienced some serious problems at which the general manager has helped me to resolve and the vehicle is under maintenance and i got compensated for.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Very Disappointed

By Bri 9 on 1/13/2018 at 2:20 PM. Helped by N/A.

I've been coming to this dealership to get my car serviced for years and I was very disappointed. I made an appointment for 1:15 and I was there 15 minutes early, I had to wait two hours and there were other people who came after me that left before me. When I asked about my vehicle it was ready and had been ready for about 10-15 minutes and I was not notified. Once I finally received my vehicle back, I understand you guys have to let the window down, but the window was not put back up and I had already left thinking my window would come back up. I had to come back to the dealership for them to bring my window up which is not all the way up. It is freezing outside and my window is cracked so now I have to make another appointment for you guys to fix my window because it is cracked!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Nisaanokie on 1/10/2018 at 10:01 PM. Helped by Chad Real.

Chad was a great service advisor. He called when he said he would and had my vehicle ready when promised. One of my best service experiences

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good service

By Tommy on 1/6/2018 at 9:31 PM. Helped by Linnen.

Service visit for my 2011 Maxima. I have been taking it to Bob Howard Nissan since I purchased vehicle new. Lots of change over in the Service Dept since I have coming for 7 years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Cyoung on 12/27/2017 at 6:43 PM. Helped by David.

I had a good experience. The customer service was good and friendly. David did a good job on my car and it runs good, would recommend this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Catering to my needs.

By Hm2000 on 12/22/2017 at 9:02 PM. Helped by Ty Chidester, Service Manager.

My truck needed 4 tires but my lug nuts needed unlocking. Bob Howard had the keys and offered me a competitive price on new tires.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional.

By T ward on 12/22/2017 at 1:10 AM. Helped by David Hoffman.

They were very polite and thorough. Went in for an oil change and technician found an old leak which was fixed under warranty. Was given a loner and they made it all a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bob Howard GMC

By Ron on 12/20/2017 at 10:06 PM. Helped by David Hoffman.

I really appreciate the folks at Bob Howard GMC. My truck is a couple years old but when I got a check engine light I went straight to the service dept to get quick read and reset. My service advisor David Hoffman really took care of me. He took my truck in right away and within a few minutes let me know I had a serious problem and offered a new GMC loaner. Turned out I had a computer issue which they replaced for free under warranty. I’m sure glad I took my truck to the experts and didn’t mess around and end up with permanent damage. Thank you Bob Howard GMC!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Timely and attentive

By Janet44 on 12/19/2017 at 3:20 AM. Helped by Chad.

Called and got right in. Treated with respect and the listened to me about an odd problem I was having. They found the problem and fixed it in minutes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change & tire pressure adjustment

By NancyEncore on 12/6/2017 at 9:09 PM. Helped by David in Service..

Service representative, David, is so friendly & informative. He provides excellent feedback & keeps me updated on my car maintenance. I have always liked having my car serviced by the dealership.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great. Very helpful

By Benton on 12/3/2017 at 1:49 AM. Helped by James and Kelly.

Seemed to be a difference in attitude from other dealers. This dealership was not just trying to make a sale and move on to next customer. Willing to spend time with customer. Really appreciate James and Kelly in sales with the way they made us feel comfortable and not hurried Car was not completely deatailed but was understandable as a quick sale ad it was

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Happy Customer on 12/3/2017 at 11:22 PM. Helped by I don't remember names. The two gentlemen at the front desk and the young lady in the back very friendly..

The oil change and tire rotation was completed in a timely manner. The front desk guys were nice. Cashier was friendly. I'm a repeat customer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change, tire rotation, flush fuel

By Zooman47 on 12/1/2017 at 8:22 PM. Helped by N/a.

Great job. All is good! Thanks for a job well done! friendly and curteous. Recommend to anyone! Took a little time , but was worth it!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Oil Change & Filters & Alignment

By Keith on 11/29/2017 at 8:32 PM. Helped by Do know.

The Yukon took about an hour. They did a wonderful job. Everyone was happy & asked how I was. Only trouble was it was 12 Noon & the Service person was gone to lunch, but the manager to care of it.

I would recommend this dealer.