Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING!

By jbowes22 on 9/25/2017 at 12:15 PM. Helped by Leaun.

Leaun was my salesman and he was the best salesman I've ever had. They weren't pushy or annoying like some other dealerships. Everyone was helpful and wanted to make sure I got exactly what I wanted. They searched for the exact vehicle and I got it! I was so happy with the vehicle and service of the dealership. I will only be coming to this dealership from now on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT Experience

By Nancy Gordy-Baker on 5/8/2017 at 4:08 PM. Helped by Steve Dickson.

Steve made the buying process quick and easy. He was very professional and knowledgeable. We are so happy with our purchase and he got us a great deal!!! BEST buying experience we've ever had...HIGHLY recommend!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Saturn Safety!

By vincmich on 3/14/2017 at 11:33 AM. Helped by Ryan, Dan.

I brought my '05 Saturn Vue in for a basic oil change and a repair to the driver's door that was desirable but not necessary. Ryan advised, serious safety issues were found. He assisted in prioritizing the essential repairs. Dan helped with pricing to make those repairs doable. I can't thank them enough for their patience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Ricky17 on 7/8/2016 at 1:31 AM. Helped by Ray.

I was very impressed by my sales man Ray. Non pushing, very knowledgeable, courteous, just above and beyond. I am happy i came and purchased my vehicle from this dealer. I recommend all my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Polite, Professional and Affordable

By Tatertot on 6/17/2016 at 1:48 AM. Helped by Dan Weiss, Dan Markovich, Reid Griffin.

Once again, I was delighted with the entire service experience from start to finish. I've been a customer here for years, and find the entire staff to be extremely polite, the mechanics are highly trained AND experienced, and when you need to meet your budget, just ask! They will give you good information AND choices to try and fit your budget. The value for money is very fair, quality and reliability is top notch. I've tried cut-rate repair shops but it's risky business, not worth the little you may or may not save.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Jamgeorge2 on 5/24/2016 at 2:32 AM. Helped by Linda Quigley.

I am completely satisfied with my buying experience with Linda Quigley on Friday 3/13. This is my second vehicle that I have purchased from her at Bob Jeannotte Buick GMC. Linda did everything she could to make sure that I was happy with my 2016 GMC Sierra Denali and made sure I received exactly what I wanted. Linda was very patient with me, especially after ordering my vehicle and it took a little longer that expected. I would highly recommend Linda to anyone I know wanting to buy a new or used car and I will definitely buy from her again when looking to make another purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT, EXCELLENT SUPERIOR PERSONNEL

By hotrod1965 on 4/7/2016 at 5:18 PM. Helped by Dan Markovich, Derrick Smith, Paul Carlin.

I am writing this review to express our complete satisfaction with the Bob Jeannotte Buick GMC dealership in Plymouth, MI. Our 2005 Saturn Vue encountered an issue with Body Electrical System. We installed an aftermarket device on our vehicle based on the suggestion of our insurance company in order to decrease our premium and gain reward points that were redeemable at various locations. Instead of saving me money I had to pay for components that shorted out due to the device installed. One of the devices that shorted out was the BCM (Body Computer Module). Not only was the vehicle not starting it also stopped operating while driving. With the very professional and patient personnel in the Service Department the issue was resolved. This was a very perplexing issue, but the folks at Bob Jeannotte worked on the problem until a final resolution was attained. I wrote to the Jeannotte expressing our thanks and praising the dealership. My wife and I have not been fans of dealership service departments. Our minds have been changed with our relationship with Bob Jeannotte. We rate them a 5 star dealership and very highly recommend them for new car sales, used car sales, car rentals their service department and most of all their highly professional staff. Raymond Rodriguez

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Sheila48170 on 11/20/2015 at 2:20 AM. Helped by Brent Adoni.

We're very pleased with the entire leasing experience at Bob Jeannotte Buick. Our salesperson, Brent was very knowledgeable about the vehicles and leasing programs available. A very efficient and friendly dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenence service

By nvtvler on 8/31/2015 at 2:48 PM. Helped by Reid Griffin.

As usual, was greeting nicely by Reid and had the paperwork completed quickly for the oil change. Appreciated that he reminded me of the time frame to receive the oil changes included with a new car purchase. Customer Lounge is well equipped even when busy, as it was that morning. Customers all seems satisfied with length of wait, as was I. Keep up the attention to customer service! My sales person walked through and recognized me even though it has been over 1.5 years since purchase. Second car purchased through this dealership and will return. The Buick Regal has been a great car.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Quality of Work

Pushy Service Workers

By noname on 5/28/2015 at 2:42 PM. Helped by Derek.

I was concerned with some warranty issues with my car and because the service guy found nothing wrong, I felt like he didn't want to waste time on me. JUST BECAUSE YOU ARE NOT GETTING PAID FROM AN APPOINTMENT, THAT IS NO REASON FOR KIND CUSTOMER SERVICE TO EXIT OUT OF THE BUILDING! Also, I had forgot to mention an additional concern I had so I called the service department after I left the dealership to inform them about it. While picking up my car, I asked about the loose steering and the guy said since the car tested out fine, they didn't look into the steering. I am very disappointed in the "rush rush get the customer out the door" service you run!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional

By KathySteele on 10/25/2014 at 6:38 PM. Helped by Reed.

I trust this dealership and feel they always stand behind their work. The call before they do any extensive work. They also inform me of the cost before doing repairs. I am very pleased with them each time they work on my truck. The owner, if he is there comes into the service lobby and passes out pens! A special touch as he checks on you to make sure you are being helped .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used car purchase.

By Smachnik01 on 7/23/2014 at 3:02 PM. Helped by Chris B and Richard K..

Wonderful dealership to work with, friendly and helpful. The used car manager Chris B. went above and beyond to help close our deal on a nice used car. Will be the first place we look at when looking for another vehicle, new or used.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always treated well and professionally. These guys are...

By ochmanski on 10/3/2013 at 2:27 AM. Helped by Reid Griffin and Brian Roper.

Always treated well and professionally. These guys are experienced and offer great service. Solve my problems every time. Such expertise and great attitude is exhibited throughout the Dealership

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
5   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

This is the worst dealer service experience I have ever...

By rmusic on 8/2/2013 at 8:11 PM. Helped by Bill in service.

This is the worst dealer service experience I have ever had. We asked to have a sun roof leak fixed and a tune up and an estimate for shocks and struts. We were told about $300. The next day they called my husband and said they could fix my car for $3,200 because it needed all kinds of work. Now, the car is 7 years old and is probably only worth 6K. They offered to "knock off 1,200." Still a joke. Ends up we received what we originally asked for and still paid $500. I went to pick up my car after hours. When I started it up, the automatic headlights would not turn on, there was a "check gauges" warning on on the heads-up display, the brake light was on when the brake was not engaged, and the something-is-behind-you alarm kept bonging even though I had the car in drive (not reverse). I had to turn it off and on a few times, remove the key and re-insert it, and it finally acted normal again. That's fine, but didn't anyone test this stuff out before putting it outside to pick up? I will never go back to this dealer for anything ever again.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

The service manager (Dan) is very dishonest. He treats...

By dennmoore on 6/13/2013 at 9:14 PM. Helped by Dan Markovich.

The service manager (Dan) is very dishonest. He treats people in a demeaning way. He flat out lied to my face and got caught. He talks about things he obviously knows nothing about and then treats you as if you are a problem customer for asking simple questions. He gets irritated, defensive and treats the customer very poorly even raising his voice. When I asked who he reported to (after lying) he changed his attitude and became accommodating as if he didn't want anyone calling him out. In a two month period we had to have the vehicle - 2010 Acadia with 50 some thousand miles in for multiple issues - trans line, air conditioning, water pump, whole front steering gear, brake booster, missing wiper part. Thousands of dollars in service work. We honestly believe some of this is dealer caused however as he stated "think what you want" (cant prove it) and "this is wearing thin". There was no water pump issue, brake issue or missing wiper part when we brought it in however literally when we picked it up there was. In fact coolant was pouring on the floor of the service area when we picked it up - never had a problem with cooling system before - he said they filled it up and now the entire pump needs replacing. Their multipoint inspection on the service work order - oil didn't even register on the dipstick. His response to the issues was that GM was picking up most of the cost and he was doing us a favor by asking GM to help - we should be happy with that - poor GM. Type person that leaves you feeling like you need a shower after dealing with him. You will get even more than the stereotypical dealership service with this service manager.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

After not having great luck elsewhere, I was welcomed at...

By mp2dtw on 2/19/2013 at 5:21 AM. Helped by Steve Dickson.

After not having great luck elsewhere, I was welcomed at the door and with a salesman in two seconds. I was treated with a level of courtesy, professionalism and respect I hadn't encounted in many years, if ever, while buying a car. I'd gone on several websites to see the trade-in value of my car. For the very first time (of nearly 30 years of buying new cars), I got within the range (lower end, but within) that the "experts" say I should get--no hemming and hawing about mileage or flaws like they normally do to excuse the fact that they're offering half of what you know the trade-in value is and trying to make you feel grateful for that. I also went on-line to see what I should be charged if the salesman was charging (in correlation with the invoice price) what he said. This was the amount I was charged--no surprises, no hard sell for insurance and warranties I didn't want to buy. For the first time in my life, I've walked away certain that I was treated with 100% honesty and that there was no dithering on pricing--and that was with taking exactly what they offered without bargaining. The delivery was great too. Steve ensured that everything (from the first moment on) went smoothly, pleasantly, honorably and that I drove away knowing what I was doing with all this new technology I was surrounded by.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Tom was a pleasure to work with, went out of his way to...

By hweh230 on 6/20/2012 at 8:58 PM. Helped by Tom, Al.

Tom was a pleasure to work with, went out of his way to get the car I wanted. Dealt with Al in the body shop many times, one of the few guys in the industry that will tell it like it is and truly go out of his way to make sure you're satisfied. Buy with confidence, in my opinion, the other poor ratings are simply from naive people who are looking for scapegoats for unrelated problems.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I baught a new Regal Turbo had it for 3 weeks and was not...

By abb1400 on 9/29/2011 at 5:12 AM. Helped by Tom Sutherlandi/ Used car manager.

I baught a new Regal Turbo had it for 3 weeks and was not impressed with the vehicle. I tried for a WEEK to contact my salesman , with no call EVER returned. After finally getting in touch with him we made plans for me to come in and work something out I was planning on purchasing a new Lacross which is more expensive than the Regal. I expected to lose a few thousand dollars because of the miles I had put on, 2000 miles. But instead I sat and watched as my salesman try to convince me that in 3 weeks and 2000 miles resulted in a loss of $7000 dollars which long behold was the money I put down on the vehicle surprise surprise. I was totally shocked and needless to say walked out. If all American Dealerships are like this company they them selves will have destroyed the U.S. Automakers. I now know why so many people are going to Japanese carmakers because when you spend 30k on a car and your salesman can not even call you back that's a problem. It's not only about the sale its about taking care of your client after the sale to! Then to top this whole thing off I asked him to look up the price to extend my bumper to bumper which would be once again more money but I'm still waiting on a price its been over a week now. this company has no idea how to treat its customer before and not a clue in after the sale.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

This Review needs to be on lineso other can read what can...

By TRYHARTER on 6/22/2011 at 7:09 PM. Helped by Bob Jeannotte Jr an Dan Markovick..

This Review needs to be on lineso other can read what can happen buying a used VELICLE from Jeannotte Buick in Plymouth,Mi.After working out the price with the sales person.Plus being told over and over that this velicle has past General Mortors 1oo point inspection.I wsa feeling very good about buying from a dealer.Before picking up the velicle I called the sales person about the INTAKE GASKET,I had heard that they ten to LEAK on this SUV.He told me it's ben check once,but he would have it looked at again by there best Teck.Fore days after picking it up a friend was looking it over,and thought it looked good.Then he had me lift the hood,took one look and said your INTAKE GASKETS ARE leaking.I called an talk with the owners son,bring it back in an we'll check in to it,sound great.So here we stand Bob Jr,Service manage Dan and there best Teck(no name)plus me.Under the Hood we all go and we all see a wet INTAKE GASKET.At this point I'm told that isn't a LEAK.(But it is WET)Yes.Thats what( GET THIS)GENERL MOTORS CALLS SCEEPING NOT A LEAK.GENERAL MORTORS NEVER REPAIRS SCEEPING.ONLY WHAN YOU SEE WATER THE VELICLE IS IT LEAKING.Now I have spend about 1000.00 to have the SCEEPING fixed.Remenber per GM an Jeanotte it's not LEAKING>>> RUN RUN RUN an get your velicle from a dealer you can trust. P.S.Got a call from General Mortors in Detroit.Mi,letting me know that Jeannotte is wright.SCEEPING IS NOT A LEAK PER GENERAL MORTORS.WATER MUST BE ON THE GROUND UNDER THE VELICLE TO BE CALLED A LEAK...THANKS JEANNOTTE AN GENERAL MORTORS FOR THE SERVICE...........ROBERT.....

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Similar to what a previous customer reported, I also had...

By akmd on 2/25/2011 at 7:42 PM. Helped by Dan, Service Manager.

Similar to what a previous customer reported, I also had a vehicle under warranty where the vehicle engine powered down at highway speeds--twice!!! I took this vehicle to Bob Jeannotte to repair the first time and the throttle valve was replaced. This did not fix the problem, because a month later the same thing happened. Thus, I returned the vehicle to Bob jeannotte to repair. This time because the dealer could not recreate the problem, the SOLE "repair" offered was that the electrical connectors to the vehicle were cleaned. Given the serious nature of the defect, I requested that the traction module be replaced at a minimum. The service manager, Dan, declined to do so, stating that it was limited to performing the remedy prescribed by GM, which is to clean the connections. There is no evidence to demonstrate that merely cleaning the contacts resolves the problem, and given the serious nature of the problem and the fact that its recurrence cannot be predicted, the more reasonable solution is to replace the traction computer module, at a minimum. Again Dan declined. I asked if I could get an estimate to replace the traction computer and suggested that we split the cost difference or in the alternative I get a good trade in value towards buying a new car. Dan not only declined both options, but responded by threatening to charge me rental fees for the courtesy vehicle loaned to me while my car was being serviced if I did not return the rental car by 6pm. Needless to say, I'm certainly disappointed that my vehicle is not operating properly and that the dealer will not reasonably address the issue. I'm also quite taken aback at Dan's rude manner and the complete unwillingness to attempt to meet the customer half way or even a quarter of the way. The vehicle I purchased 2.5 years ago from Jeannotte was higher end [approx 40K] and I expect better service at this level. I can appreciate that this is a tough situation for the dealer to be in in that on one hand you have a dissatisfied customer, but on the other hand there is a very serious issue with the car that the dealer would have to fight with GM to be reimbursed for "unapproved" warranty work. Either GM would be upset or the customer, and in this case, it was easiest and most cost effective for Bob Jeannotte to have an upset customer.

I would not recommend this dealer.