Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply outstanding service!

By PeterandIsabel1 on 3/25/2017 at 4:18 PM. Helped by Arnie Romaldini, Nikki Allard.

It was an absolute pleasure to deal with Bob King Autohaus! Arnie Romaldini and Nikki Allard were phenomenal, and it was by far the best car buying experience that I have ever had! The Mercedes is absolutely gorgeous and well worth the 10 hour drive for my wife and I to get there from St Petersburg, Florida. We will not hesitate to buy again from Bob King and wish to thank you for such outstanding service and professionalism!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By BSmith on 3/21/2017 at 8:41 PM. Helped by Mark VanLare.

Not only does this dealership care for your car, they also take into consideration the amount of time you spend at the dealership. Who wants to wait around all day to get your car serviced? They provide accurate estimates on service completion, if its longer than you want, they will even loan you a vehicle. Their pricing on vehicles and service cannot be beat by any other dealership around. Staff have a great attitude and cater to your needs. I am grateful to be serviced well and all of my questions answered. Thank you.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Terrible Car Buying Experience

By Afterhours on 9/7/2016 at 7:58 PM. Helped by Don Hughes, Joann (office),Tim Parker, Kevin Dineen.

Stay Away!!! Worse car buying experience ever. After paying cash for a CPO it took over 2 months for a lien release on the vehicle after being told there was no lien. Different story from everyone, from management to sales they lie & enjoy it, no return calls until they were threaten with legal action. Was told they did not have the title, original dealership could not locate the title, the bank had a lien on the vehicle, could not contact the bank, car should not have been on the lot for sale. Two months of headaches & they have the nerve to say I have no right being upset. Do not trust them...I learned the hard way.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Amazingly disappointing service

By slk 350 on 4/15/2016 at 8:21 AM. Helped by Jeff Congleton.

I would like to describe my experience with having my Mercedes repaired at Bob King. The car was delivered to Bob King because the ignition keys would not turn in the ignition. I told the advisor that the car had displayed codes that pointed to replacing the EIS (electronic ignition switch). His reply was that to be able to diagnose the issue, he needed to replace the front SAM (signal acquisition module). This part costs about $1000. I was offered a discount so that the SAM replacement would be more palatable. Before authorizing this repair I felt that I needed justification, so I took time away from a busy day and went to investigate. I did not see the issues that had been explained to me with the SAM so I declined the replacement of the SAM. It turned out that this part did not need replacing to fix the ignition issue. This appears to be a violation of North Carolina GS 20-354.8(3). After the EIS was replaced, my keys would not program to the EIS. I was asked to authorize the purchase of another key. I was hesitant and did some research before I gave permission. When the new key also didn’t work, the ignition lock was replaced. I asked the advisor about the repairs and he stated that both the EIS and the ignition lock were electrically faulted. I requested that a copy of the bill be sent to me before I picked up the car to expedite my time at the dealership. I received a photograph via text that was illegible, so I requested that a copy be e-mailed to me and I gave my e-mail address. Even with several communications, a copy of the bill never arrived. Upon arrival at the dealership and review of the bill, I noticed that the discount promised to me was not accounted for. Further review of the bill showed that the car had been washed and detailed. When I finally got the car, I could see from quite a distance that there was substantial amounts of tape residue left on the car surrounding the driver side door. I also saw patches of dirt on the front fender. Even with this evidence pointed out, the advisor insisted that the car had been washed. The car was taken back and cleaned and although it was better, there was still tape residue. Once again, it was taken back and cleaned and brought to me again with tape residue. I was expecting that I should have to spend at most fifteen minutes to pay for and pick up the car, instead I was at the dealership for two and a half hours. After an e-mail to the customer service manager, I learned that the advisor had once again lied to me by telling me that the EIS was faulted. I was reimbursed for the cost of the EIS and the associated labor. The dealership has declined to finish the job of removing the tape residue which is fine with me because I do not trust them.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service Dept, Very good experience and Timely Service

By cwo2magoo on 8/21/2015 at 7:53 PM. Helped by Mark V..

I brought my 2011 c300 into their Service Department. The vehicle was making an irregular noise and their team broke down the diagnosis in a quickly manner and clearly stated the maintenance process that needed to be completed. Mark V. was the rep and he was polite and professional during the whole process. I use Carmax for my service plan but I would most likely switch to their plan to take out the third party and deal with the Mercedes team only. I had confidence and trust with their reps from the moment I walked in. Mark V. also threw in a tire for a spare due to a miscommunication on my part, showing that they truly care about your future service and satisfaction of service.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

A car dealer should stand behind their representatives

By Unhappy at Bob King on 6/5/2015 at 9:20 PM. Helped by Carol Burnet.

I have purchased a number of vehicles from Bob King. (Customer loyalty.) The service department has been good (not great, but good). Unfortunately the latest service for my C350 was not so good. I requested an extension of a special package for service and was assured that an extension would be sent by mail from Bob King. No problem, no urgency, just wait for the paperwork. I waited, no paperwork. I stopped by to check and, lo and behold, now my mileage is over the maximum. OK, our service person gave you bad information and had you gotten the extension when you were here (as I requested) you could have saved approximately $1000. Our bad but you still lose. Thank you for the business. Yes, I was given the "business". A reputable business stands by their promises. Wish Bob King did.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Customer Service beyond Compare

By mssunsetbeach1 on 2/24/2015 at 9:30 PM.

Robin Williams is by far one of the friendliest, most knowledgeable and truly the most patient sales person that I have ever had the please of working with. I am not new in the purchasing or leasing market; however I am a very picky individual. There are certain things that I like and require and others I really don't care one way or the other. Robin Williams is the type of salesman who listens. Takes requests into consideration and then presents you with what can be accomplished. Now it's up to you to decide what you want to do. Without the pressure. Robin has delivered what you requested. All you need to do now, is select you car. Not always an easy choice. Good luck. Who knows, Robin might even help you do that. Just ask him. Personally, I think he rocks! Thanks Robin! One of your many satisfied Customers! Angela Armke

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My husband and I buy and keep our automobiles a very long...

By jbuzzell on 6/18/2012 at 12:33 AM.

My husband and I buy and keep our automobiles a very long time. We have had an Acura 2.5 TL for the past 15 years, so were ready for a new car. We decided to check out an SUV for our new vehicle. We have never had a Mercedes and are thrilled with our new GLK 350. The whole experience from start to finish was professional,easy and the dealership continues to be helpful with any request we have called for. We are very happy with our choice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Del Eaves was friendly, courteous, and knowledgeable. I...

By jjamesnc on 4/26/2012 at 2:53 PM.

Del Eaves was friendly, courteous, and knowledgeable. I was greeted with a friendly smile and he was very accommodating with securing transportation while my vehicle was being worked on. My vehicle was returned to me promptly and clean. the price quoted was exactly what I paid for services rendered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bob King MB service center has been my service dealership...

By bruce reed60 on 4/23/2012 at 7:15 PM.

Bob King MB service center has been my service dealership for over 14 years. They service our two MBs - always outstanding service! I attribute the 278,000+ of breakdown-free miles on our 94 S420, in part, to their great technicians and service staff. The service Manager, Del Eaves, is outstanding – he has been at the dealership for a long time: he’s a true professional!! He and his service reps know how to take care of the customer…prompt check in/checkout, courtesy van rides, calls to explain any work required, good counsel on courses of action, updates and a call when the car is ready. I highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience with Bob King Autohaus was great. The sales...

By soblessed123 on 2/16/2012 at 12:04 AM. Helped by Mike Weeks/Carolyn Puckett.

My experience with Bob King Autohaus was great. The sales man (Mike Weeks) was very easy to deal with and quite knowledgeable. In fact he assisted me when I purchased my very first C-class and made the process so easy and that is why I made contact with him when I decided to upgrade to a E-class. Mike had the vehicles picked out for me to choose from in my price range when I arrived. He walked me completely through the process (step by step). The process was quick. I got top dollar for my trade in, the car I wanted and the price range.... all within 2 hours. When it came to finalizing the paperwork Carolyn Puckett was able to thoroughly explain all the paperwork and I was in and out of her office within 30 minutes. Mike and Carolyn were both very professional and considerate of my needs and my time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dmitry is very knowledgeable about the many options...

By usneedle on 2/15/2012 at 11:31 PM. Helped by Dmitry Bronsky.

Dmitry is very knowledgeable about the many options available on a new Mercedes. Once the car was delivered, he took his time to adjust the car to my particular settings. He is always available for after sales questions.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I've been coming to Bob King dealership for almost four...

By helewis on 2/13/2012 at 6:53 PM. Helped by Jeff Congleton.

I've been coming to Bob King dealership for almost four years since relocating to North Carolina and has found that there service's has been very satisfying to my needs. Thank you, Herman E Lewis

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My car has only been serviced over the past 10 years by...

By mpanderson on 2/13/2012 at 6:41 PM. Helped by Del Eaves.

My car has only been serviced over the past 10 years by Bob King Service Department namely Del Eaves. While it's a four hour roundtrip drive to get there for service it is worth it to me. I have 100% confidence that the technicians know what they are doing and the reason for my visit will be properly handled. I have interfaced mainly with Del Eaves over this period and feel he has done and/or managed an outstanding job of greeting me immediately upon arrival; reviewing what I indicated I wanted done and the price estimate; made recommendations for example like it's almost inspection time or a particular regular service is about due, etc., thereby eliminating a return long drive in a few weeks; provides a loaner car if needed; gives an estimate of when the service will be complete and will call me if when they are servicing the car they note any potential problems that will require future attention and a cost estimate which gives me the option of having it taken care of while the car is already in their shop or waiting until it is more convenient for me. My experience with this service department and Del Eaves has been EXCELLENT over the years. I'm confident that Del knows what he's talking about and I feel that I've NEVER been mislead by him nor pressured. Del's a STRAIGHT talker and I understand what he's telling me. A real benefit. As long as I'm able to make the 4 hour trip I will continue coming to Bob King for service on my Mercedes Benz.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have purchased two Mercedes from this dealership. ...

By Crackerchip on 2/8/2012 at 1:11 PM. Helped by Del Eaves--Service Manager.

I have purchased two Mercedes from this dealership. Repeated regular service visits have all been outstanding. Service is personal, professional, reasonable in price and complete. They do what they say; deliver your car when they say; and are very pleasant to work with. I have owned many different makes of cars (Mercedes, Lexus, BMW, GMC; Ford, Chrysler-Jeep, VW, etc. and I have never experienced consistent service like that provided by Del Eaves, Service Manager & Bob King Autohaus. Charlie

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I recently purchased my wife a 2012 c250 from Dmitry...

By mustang1116 on 2/8/2012 at 10:51 AM. Helped by Dmitry Bronsky.

I recently purchased my wife a 2012 c250 from Dmitry Bronsky. Dmitry was very informative about the vehicle itself and realy sold me on buying my first Mercedes. Dmitry made the process very easy and made sure my wife was 100% satisfied. The atmosphere was great and everyone seemed to love what they did. After the buying process was over, Dmitry took approximately 45 minutes to show my wife all the features of the car and to sync up all of her electronics. He also took the time to introduce us to all of the service team staff and anyone else he felt would be helpful for us to know. I defintily recommend Dmitry and his team to anyone looking to purchase a Mercedes. Thanks!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I have been having my Mercedes vehicles serviced at Bob...

By efweingart on 2/7/2012 at 9:32 PM. Helped by Del Eaves.

I have been having my Mercedes vehicles serviced at Bob King since 2003 and have had great experiences. I also purchased 2 vehicles at this dealership. My service experience could not be better. Del makes sure all the customers are greeted immediately and treated in a friendly courteous manner. The work is performed as requested and is of the highest quality.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly service. Del was well versed with the car...

By maryehoward on 2/7/2012 at 6:22 PM. Helped by Del Eaves.

Very friendly service. Del was well versed with the car and service needed. I felt very confident that all the work would be done in a timely manner.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The coordination and appointment information provided by...

By dalefincke on 2/7/2012 at 4:03 PM. Helped by Mr Del Eaves.

The coordination and appointment information provided by Bob King Mercedes, Mr. Del Eaves and staff was courteous, informative,knowledgeable and professional. The facilities were modern, clean and inviting. The staff assisted in unloading my car, loading my luggage in their loaner car and reversing the process when I returned to the Bob King service facility. The service, coordinated by Mr. Del Eaves, on my Mercedes was performed within the time framed forecasted. I was kept advised and coordinated with during the service by Mr. Eaves and my car was returned spotless! I couldn't have asked for a better service experience nor a better service manager.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was in Atlantic Beach NC and had car trouble on a...

By shagdj on 2/7/2012 at 2:42 PM. Helped by Service manager.

I was in Atlantic Beach NC and had car trouble on a Saturday evening. Obviously the dealership was closed. My car was picked up. stored and taken to the dealership in Wilmington, NC on Monday. The work was completed and I was able to pick my car up on Wednesday. They got the car in and diagnoised the problem even before I contacted them on Monday. Great service department!

I would recommend this dealer.