Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Interior on my pre owned Canyon very nasty

By Megafleet on 3/30/2018 at 3:41 AM. Helped by Sales guy.

Recently bought a 2015 GMC Canyon not in the best shape, previous owner didn't take care of the truck. Bought on a Saturday asked to have the truck cleaned up because the drivers seat had a large white stain. Sales guy says he took the truck across the street while the paper was being done. Truck came back to the used car center worse than it left, sales guy says we got you cleaned up. What a joke, seat stain has gotten worse to the point that I will replace the front seats. Stay away from this place sales guy is lazy and couldn't even get the used vehicle clean. Go elsewhere you will be better off, will not do business there ever! Scott C

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nothing but superlatives with very respectable service

By Stephen Paul Bintinger, Jr on 12/26/2017 at 5:11 AM. Helped by Pete Dickerson.

Pete was informative, friendly and not pushy. Very admirable skills in the auto sales business. My mother and I were impressed with his knowledge and service, which helped us select a metallic white 2017 Buick Regal-Turbo sedan.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

horrible customer satisfaction

By angry21 on 3/13/2017 at 9:31 PM. Helped by Butch.

My mother bought a new Buick from this dealership in 2013 with ok service at the time of purchase. She has recently decided to trade and buy a new identical Enclave and was willing to give Bob King another chance. She has called 4 times and even spoke with Managers and her previous salesman Butch about having someone help her, each time with no help and multiple broken promises to be called back to the point she no longer wants to trade with this dealership. Being a sales manager at a large dealership in SD I find this sad and completely unprofessional. My mother is in bad health and needs to helped through this transaction however this dealership and its employees will not even get back in touch with her. Very lackluster performance from this sales team and its managers. DO NOT RECOMMEND ANYONE TO DEAL WITH THIS DEALERSHIP OR ITS STAFF.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FIRST NEW VEHICLE & TRUCK PURCHASE

By Shunt599 on 2/8/2017 at 4:03 PM. Helped by MARK RASMUSSEN/PATRICK BARNES.

I lucked out and got a great vehicle at a phenomenal price. I encourage anyone to call or swing by and open a dialogue with the Staff at Bob King. Never know what they have to say or offer until you ask. Mark Rasmussen, Patrick Barnes and the entire team are courteous, polite and knowledgeable. I would send others their way without question. Thanks guys!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My visit to Bob King auto.

By Jonny Pridgen on 9/27/2016 at 9:01 PM. Helped by Chris.

Very cordial and accommodating. Waiting room is very nice and convenient. I would recommend Bob King auto to anyone. I"ve found this to be true for all my visits.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best all around Dealership

By fdilworth on 9/27/2016 at 11:23 AM. Helped by Greg Lovell.

ALL of the Staff at Bob King understand and display the true meaning of customer service. They truly want your business and make sure you are completely satisfied. Aside from doing what is expected, they go way above and beyond. One example; I never opened or, for that matter, touched a door while I was there because someone was opening it for me. I cannot imagine going to another dealership. Thank you to all of the staff at Bob King.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best buying experience EVER!!

By rnlumbee on 8/23/2016 at 5:47 AM. Helped by Don Hughs.

I went looking for a used car and ended up buying a new Buick Encore...and I absolutely love it! Don was my salesman- and he was the absolute best I have ever worked with. Got a awesome deal AND a 7 year, 125,000 warranty with ZERO deductible. This is most definitely my goto place for my car buying needs from now on!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience.

By nail45 on 7/19/2016 at 8:45 PM. Helped by Mark Rasmussen.

Arrived around 3:45 pm, met Mark, he showed us the 2016 Enclave. Drove one. He located one on the sales lot that had the desired equipment. The purchase process was as smooth as possible. Mark showed us many of the cars features and how to use them and we left with the vehicle around 6:00 pm. Very pleasant experience.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Three visits still not resolved

By frank1436 on 5/25/2016 at 2:06 PM. Helped by tracy.

Don't let the clean facility and friendly staff fool you. other than routine maintenance don't go there. They have you come back multiply times so they can bill GM warrantee. Three visits for sometime that could have been easily repaired on the first visit. You will notice that all the reviews on there website is 5 star.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

always had great service

By deborahchasse on 5/24/2016 at 12:32 PM. Helped by Kimberly.

I bought my car 2 years ago and have had nothing but great service from the sales dept to the service dept.. they go above and beyond and while I have read other comments here, I believe these people want something for nothing and would much rather have someone that is concerned for my well being than screwing me out of my money. We also bought at Jeff Gordon Chevy (65K diesel truck) and if you want to get taken for a ride then go there. We will never buy from them again. Bob King is great!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Pitiful Service Department

By Scott on 1/14/2016 at 12:45 AM. Helped by John.

They replaced a $900.00 tire and wheel on my Buick, the old one was nitrogen filled from GM. Its a 10.00 fix and they refuse to put nitrogen in it. Said they don't offer the service,2016 and they don't offer nitrogen,probably have to hire out oil changes.Idiots name in service was John, complete waste of free air,2 other dealers i spoke with today said run it by their place and they would do it for free. Ocean City Chevrolet in Shallotte and Bell & Bell in Little River ,both are great to work with. Never again.Only reason we went there was car had to be towed and they were closest.. Would tow it to Keywest before these idiots will ever get any of our business. And they lost the sale on a new Cascadia convertible that will be here in a couple weeks, Bell & Bell assures me they will have us one. Thanks

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Failure to recognize GMPP coverage

By 66kathy on 5/17/2015 at 11:55 PM. Helped by Jeff Cougleton, Chris (the service manager), Jackie (office manager) and Jessie Thompson, customer service.

My car had a service light come on while on vacation in North Carolina. Drove to Bob King's which was the closest Buick dealership. The service advisor was pleasant and offered me a ride. I declined that service and waited in the waiting room. The service advisor later told me that the ECM was gone and it would be replaced under warranty. However, my warranty had expired so if additional repairs needed to be done, I would have to pay for it. I waited all afternoon and was told at 5pm that my car would not be ready as they had to order a part. I secured a rental vehicle from the dealership. The service advisor said he would call me in the morning to let me know if the part had come in. He did not call me so I had to call me. Vehicle was ready in the afternoon. Total cost for the generator was $322.24 and I was charged $322.00 for labor plus car rental for a total of $717.25. When I returned home a few weeks later, I checked my GMPP and the generator should have been covered under that extended warranty. I called the service manager as soon as I discovered that I had been incorrectly charged but I have not received a refund from the dealership. In fact, they have stopped returning my calls. If you must visit this dealership for service be sure to take any extended warranty information with you .

I would not recommend this dealer.

Overall Rating

2.8  

1   Customer Service
5   Friendliness
1   Overall Experience
4   Price
3   Quality of Work

Upcharges for service. Research any suggested upcharge.

By vpeeler on 5/3/2015 at 4:06 PM. Helped by Christopher Mark McLean.

I drove into Bob King Automall to get an oil change and tire rotation. While in the waiting area, a service manager came out and said the mechanic suggested a Fuel System Service, Engine Air filter replacement, cabin air filter, and a four wheel alignment. All this for the low price of $321 dollars more. I got home and checked my manual, got on the internet and checked GM’s recommendations, and inspected my air filters. My air filters were in great shape, the manual said to change the cabin air filter at 36K, the engine air filter at 72K, and there is no mention of the fuel system service. The GM web site said that the fuel system service was not recommended on vehicles after 2008. My car is a 2012 Buick Verano with 24K miles on it. They then gave my phone number to a service that calls and wants your review of their service. When you tell them to lose your number, you get a call at 1:30 in the morning telling you that they removed your number from their call list. If you go there for service, watch out for the service sales folks.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I got screwed

By awoodsan on 10/25/2014 at 12:42 AM.

I see a lot of positive reviews on here talking about how great this one sales guy is. Well I did not deal with him and I did not have a good experience. They basically sold me a lemon that is illegal to drive. I bought a Yukon from these guys and today I took it in for an inspection to another service center. I failed my inspection because the window tint was too dark. I asked them to pay for a new tint on the window and they indirectly accused me of lying and questioned my integrity. They did offer to replace it if I came to their dealership but I live two hours away which would cost me more if I did it in town. These guys are shady plain and simple. I have bought a lot cars in my life and I have never dealt with a dealership that is as deceitful and corrupt than this dealership. Do not buy a car from these clowns and definitely do not buy a used a car. On a side note...this is not the first nor the second or third issue with this car. The a/c had issues from day one, the battery caught on fire after about 2k mile and the list goes on. I really got screwed on this one.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever at a dealership. Matt Gilliland was...

By magoddar on 3/5/2014 at 2:33 PM. Helped by Matt Gilliland.

Best experience ever at a dealership. Matt Gilliland was the best and honest salesperson I have ever met. Highly recommended. Ordered a truck and he kept me current the entire time and delivered the truck the same day it was unloaded.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michael Guimaraes is a great asset to Bob King. He is...

By carol4 on 8/21/2013 at 7:00 PM. Helped by Michael Guimaraes.

Michael Guimaraes is a great asset to Bob King. He is knowledgeable, courteous and professional. My experience with the staff in the showroom and service department was excellent. I would highly recommend to anyone interested in a new or used car to go to Bob King and speak with Michael. He helped me find the exact car I wanted and gave me a great deal on my trade-in. I could not be happier with my decision to stop by Bob King.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am a retired partner from a New York CPA firm who had...

By JimBurns on 7/29/2013 at 11:52 PM. Helped by Michael Guimaraes.

I am a retired partner from a New York CPA firm who had auto dealers as clients. I understanding the business. I have bought more 29 new vehicles for myself and family. The vehicle I had was causing me back problems and after much online research, decided a Buick Lacrosse would be a good choice for a test drive. I couldn't decide which would be worse, root canal or new car dealer drama. Pulled into Bob King Buick GMC. Yikes I thought maybe root canal would be less painful but anyhow...... Met Michael Guimaraes salesman, right up front he promised to deliver a simple, honest, and hassle free vehicle purchase experience. I had checked the KBB trade-in value. They didn't waste my time or insult my intelligence. They offered me the KBB value right away. Michael Guimaraes and I went on the test drive . He showed me all of the features and we looked at all of the LaCrosse models and colors. No pressure to buy the most expensive loaded model. Got a respectable discount from MSRP. Finance office with no hassle pressure to buy strange options etc. Michael took me and my wife around the very clean facility to meet sales manager, parts department manager and service manager. Nice group of knowledgeable and friendly people. I like the Bob King Buick GMC way of doing business and recommend them. Thumbs up!!!!!!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I'm a man of few words so I'll go right to the...

By johnhobby on 7/3/2013 at 4:37 PM. Helped by Mike Guimaraes.

I'm a man of few words so I'll go right to the bottom line. Mike Guimaraes was a pleasure to deal with. He was very helpful and I feel he understood my concerns. We bought a new Regal and really like the car. Everyone at Bob King was and has been great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was recently involved in the purchase of a Certified...

By PantherMike on 7/23/2012 at 7:30 PM. Helped by Bill Hoops.

I was recently involved in the purchase of a Certified Preowned vehicle from Bob King Automall in Wilmington, North Carolina. After the sale, I had some concerns with the vehicle. My salesman, Bill Hoops was quick and efficient in addressing and resolving those concerns. I am thoroughly pleased with the way the Bob King dealership handled my problems, in particular, Bill Hoops. I would highly recommend anyone looking for a Certified Preowned vehicle specifically ask for Bill Hoops at Bob King Automall in Wilmington,North Carolina. A very important aspect of the car buying experience is service after the sale. Bill Hoops at Bob King Automall is the man to see for your car buying needs and service after the sale. He promised me good service and I got it. Thank you Bob King Automall and thank you Bill Hoops for making my car buying experience during and after the sale a positive one. Michael DeAngury in Charlotte,North Carolina

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I received a warm welcome when I walked up to the office...

By naturelover on 6/1/2012 at 3:26 AM. Helped by Megan Dickinson.

I received a warm welcome when I walked up to the office window in the service department. I appreciated her answering my questions that I had and telling me what to do about getting a complimentary wash. I would recommend this dealership to my friends and family.

I would recommend this dealer.