Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.2  
Friendliness
4  
Overall Experience
3.2  
Price
3.8  
Quality of Work
3.3  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience from start to finish

By Canyon,jim789 on 7/18/2017 at 2:28 PM. Helped by Vince Price, Bobby Trumbley & Lanna Robinson.

We went into Bob Moore GMC on NW Expressway recently to see about purchasing our fourth vehicle from them. Our salesman was Bobby Trumbley and he was very informative and helpful. Our experience was very pleasant because we didn't feel pressured. After we made the deal, we went into the office of Lanna Robinson in the finance department. She was very helpful in completing the process. We would definitely recommend for anyone planning to purchase a new vehicle to visit their dealership. We will continue coming to them in the future.

I would recommend this dealer.

Overall Rating

3.3  

3   Customer Service
4   Friendliness
3   Overall Experience
3   Price

GMC truck purchase

By PottCo15 on 6/23/2017 at 7:01 PM. Helped by Can't remember other than sales manager-Robert. The salesman no longer works there..

My rating for the sales department is fair to good. They showed me what they had to offer and I was satisfied with their efforts. The finance department just plain pissed me off for lying to me and trying to sneak in undisclosed warranties totaling over $2000. It wasn't enough they misled me to believing the extended mileage warranty was necessary to secure a decent interest rate which was totally rebuked by the financial institution that financed my purchase, and without disclosing it to me prior to, they added unnecessary warranties to cover issues that are of no consequence to me. The only saving grace was that after taking several hours, the finance department was able to get me a decent APR for my purchase. I believe that could have been accomplished no matter where I purchased my vehicle. Now I'm stuck with the extra payment whether I keep the warranty or cancel it. The sales department at least made an effort to give me another free tank of fuel due to my lack of satisfaction with the purchase experience. However, it will not result in changing my review or recommending anyone to go to Bob Moore to purchase a vehicle.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By Lonnie on 6/22/2017 at 3:52 PM. Helped by Rick Service Advisor.

Overall service was great! Rick made a loaner care available for me so I could run errands and make doctor appointment. It was a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By 18holes on 5/14/2017 at 4:15 PM.

The service department as a whole is first class. Ryan and the crew were very helpful and went above and beyond to ensure I was taken care of. Would definitely recommend purchasing a vehicle from any Bob Moore dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality dealership throughout this organization

By BJsENCLAVE on 3/14/2017 at 5:59 PM. Helped by Ryan Cadwallader, Chad & Rick.

This dealership believes that customer service is job #1 No pressure only knowledge by "CB" with the product line during our Enclave purchase. My service advisor "Ryan" is always responsive to customer needs and answers my questions or quickly gets the answer from appropriate technician. My most recent trailer break system was installed and was back on the road quickly. The service department folks are professionals. L. FORTIER

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ryan cadwallader has give great service.

By Cristalt1 on 3/7/2017 at 1:04 PM. Helped by Ryan cadwallader.

Ryan has been very kind and friendly when helping me get the service I need for my car. I will continue to use bob moore buick to service my car. I feel confident in what they do and I'm very happy with the service I continue to recieve. Thank you Ryan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience!!

By HeatherMarie on 3/6/2017 at 6:48 PM. Helped by Jerry Elizardo, Chris Landoras.

We were in the market for a family vehicle and found a gem at Bob Moore! Jerry Elizardo & Chris Landoras worked with us on getting a great deal and made sure we got in and out since we drove 5.5hours from west Texas to see them.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price

Bought last year nd Looked this year

By Christopher4102 on 2/12/2017 at 9:06 AM. Helped by No one.

Bought 2014 Serria last September, looked at the lot for an Aciadia for my Wife but nothing we really liked. Both occasions to the dealer ship were very pleasant. Spoke directly to the GM George Miller and he went out of his way to give us extra attention - GMC, Kia and CJD all recommended

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service department after sale

By rromines on 11/14/2016 at 9:06 PM. Helped by RIck Lloyd.

I bought my 2015 GMC in July and what a fantastic fun experience in car buying. The team worked to get me a great Finance rate and just a pleasure to work with. Then there was a few things that needed service . Sparing the details of the needs, Rick Lloyd went above and beyond to insure that the repairs were taken care of efficiently and fast.. I have since returned for routine maintenance and Rick makes sure that things get done. I don't know that I would ever shop with anyone else

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Keystone cops

By Goodwolf on 8/26/2016 at 4:27 PM.

I made an appointment to see a 2012 suv. Drove 120 miles one way. The car would not even start. They said, well it ran two weeks ago. Really!!! After watching and waiting an hour and a half for them and the service department to get it started, I had to leave. They only needed to replace a dead battery, but were to cheap or something. Do business at your own risk. And if you need service, may I suggest going somewhere else

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Poor Management

By Carbuyer on 7/4/2016 at 7:32 PM. Helped by Do not know because I left without buying a car..

Notice salesmen that were at this location for years are now gone. Notice when you first pull into the dealership the salesmen run out like a bunch of desperate idiots. Why are they doing that? If you're even driving into the dealership for an oil change the salesmen are literally running to your car. Whoever the manager is that actually trained car salesmen to run after every car that pulls into the parking lot is a complete idiot. When I pull into a decent car dealership the salesmen at least wait until I park and get out of my car. I cannot stress enough how these people run around this car lot looking like a bunch of desperate hungry seagulls. Stupid. Plus the fact that salesmen that were here for years went out with new management makes me think the managers are idiots. Also look at these reviews. Read the reviews from 2012. Wow. What a difference from recent reviews. Save yourself some time and go somewhere else.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

used 2008 explorer, shows clean car fax, but wrecked

By cautiosbuyerofusedcar on 6/17/2016 at 4:16 PM. Helped by Louis.

vehicle listed on autotrader and bob moore's site. called to check if available, no answer, so thought since I'm 10 miles away it would be worth the drive. carfax shows no wrecks; when I arrived salesman found the vehicle sitting in back with front end (crumbled hood) and rear bumper damage(impact, and not minor). obviously wrecked, but not reported. Salesman suggested it may be in back waiting for their in house body shop to fix. funny thing, if they fix in house and don't report, an unsuspecting buyer will believe the carfax is accurate in showing no wrecks. makes one question what else is going on with this vehicle and the others on their lot. This vehicle was not marked down due to the damage either, their asking price was a good amount above blue book. caveat emptor with this dealer

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Be careful here

By mbli727 on 6/10/2016 at 6:44 PM. Helped by Sam and Ryan.

I recently purchased a used vehicle from here on February 12th. I had the vehicle one day and noticed that on the passenger side door the vehicle had been in an accident. I called the dealership right away and they did fix the damaged area. I was really happy with them for doing the repair on the vehicle. Now after having this vehicle only three and a half months and putting a little over 1500 miles on it the transmission goes out. I took the vehicle back up so they could tell me what was wrong with the vehicle. Well today I get a call saying that the transmission is out and needs to be replaced. I was told that it will be over 4000.00 to replace or 2200.00 plus parts for them to take apart and fix. I explained that I have not even had this vehicle four months and yet it has needed two major repairs. Be careful of buying a vehicle from here, because you may end up with a lemon like me.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Waste Of Time And Fuel Here As Well!!

By twiggy9600 on 4/7/2016 at 6:44 PM. Helped by Curtis Keller, Roberto Velazquez, and Unsure of who else.

I requested information on a vehicle that I had seen online. I stated via text and email that I did not want to drive to their dealership to see the vehicle and waste my time if it would not fit my needs. I was assured by their staff that it would meet my needs and it was a beautiful truck. After 4 emails, 4 phone calls and 5 text messages from various people at the dealership, I finally said I would come and see the vehicle. When I arrived the truck was not on the lot and the salesman that I spoke to asked me if I was sure that I wanted to see "that truck"... .. I should have followed my gut and left right then...but I did not. He went around back to get the truck so that my husband and I could see it. First sight, DIRT/MUD caked on every inch of this truck that I have been told is selling for "a great price for this kind of truck and what do you expect for such a low price"... REALLY!?!?! 2007 with 161,000 miles for $11,259.....MORE LIKE A PIECE OF CRAP!!Other than the MUD/DIRT caked outside, the tailgate was missing and in its place were tie down straps crisscrossed across the back, the MUD/DIRT was caked all over the inside as well... including under the rear seat!! There were cracker crumbs all over the floorboard, and soda(?) stains all over the seats. It looked and smelled as though someone had been living in this truck. ALL 4 tires were BALD, it was visible that the truck had been in some type of accident as there was damage to the front end where the bumper had been popped out..but the plastic was broken. And to top it off, the check engine light was on and the salesman just said "but that could just be an O2 sensor"... Or it could be any number of things!!!!!! WHAT KIND OF DEALERSHIP PUTS A VEHICLE UP FOR SALE THAT HASNT EVEN BEEN CLEANED UP YET?????? And then doesn't even tell a person who asks about that vehicle!!???!?!?! And now to top it off, its two days later and I have received 3 more phone calls and 2 more emails from them!! Why, I said that I did not want the truck and that you had nothing else that I wanted on your lot!?!?! NOWHERE ON THEIR WEBSITE AND PHOTOS OF THIS TRUCK DOES IT STATE THAT THEY ARE "STOCK" PHOTOS....(The only actual photos of the truck are of the Steering Wheel and the Odometer) That would have saved me the trip!!!!!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Waiste of time an fuel.

By Lucas1980 on 12/11/2015 at 2:56 AM. Helped by Troy.

The truck I drove from Antlers OK to buy that the salemen an random callers from the 6000 phone number was not there, 7 hr round trip. Then they offered me a low ball price for my trade an didn't even try to meet in the middle when I found a truck i liked better than the one I found on line at Bob Moore's website, I had more knowledge of the trucks online prices then salesmen. I wonder how much to rent bill board in okc to say don't buy a stick of gum from Bob Moore.?

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Bob Moore doesnt care about quality!

By jenipoo10 on 7/7/2015 at 11:55 PM. Helped by not sure.

I have purchased many cars, getting a new one at least every 2 years in the last 10 years. I purchased a 2012 Armada about 5 months ago. The vehicle appeared to be in good working order, but once purchased and a little more inspection many issues came about. Within a week of purchasing the vehicle I noticed the cowl top and windshield were broken (which you get to hear all the road noise as the wind blows up the cowl hood when driving) I called, messaged pictures was told I would see a check only for the windshield. Never even saw that. Also, started to notice a very annoying squeak from inside the vehicle which come to find out is the entertainment center retaining clips are broken, a $300 part from Nissan, $500 after install. Now 5 months later and temperatures spiking over 100 I've noticed that the AC doesn't cool off the car at all. It was blowing just enough cold air before the summer to not think anything was wrong. Took it in and the filter was so clogged that the mechanic actually took a picture of all of the debris, obviously been that way for a LONG time! The car also had door seams that were falling off when it was opened. Since the purchase I also noticed the car shakes so bad when braking on the freeway you almost lose control of the vehicle, it needs rotors and brake pads... not something that can be worn down in 4-5 months. I have spent the past week attempting to get someone on the phone to let them be aware of how thorough their mechanics are before they sell a vehicle, and that's an impossible mission. I will never purchase a car from a Bob Moore dealership and will make sure not to take my vehicle to the Bob Moore Nissan dealership either. In my opinion, if it says Bob Moore they don't care about quality. This is the worst used car ever purchased from a dealership. I purchase used cars from a dealership to not have $2k+ worth of damage/repairs needed within 6 months.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steve and Inge's buying experience

By Proudofok on 3/5/2015 at 11:53 PM. Helped by Brannon Morgan.

We recently bought a new Buick La Cross from Bob Moore Buick in Oklahoma City. They are the most Friendly Dealership in OKLAHOMA. Got a great deal on a new Buick and had several choices to pick from, all with the color we wanted. We have bought many new Vehicles in the past but Bob Moore is my choice from now on. After talking with them on the phone since we live in SW Oklahoma we visited their dealership in a couple of days and received the royal treatment. There was a salesperson waiting for us to arrive and he was ours for as long as necessary, we test drove three Buicks. We were introduced to the Sales Manager, The Service Manager and made our first appointment with him. They offer snacks, drinks and a nice waiting lounge. Later when we were ready to buy we were escorted to the Finance Manager for a pleasant buying experience. He explained all choices on interest rates, extended warranty and answered all questions we had. While we were with him, even though the weather was bad, they cleaned the car in and out so we would at least leave the lot with a clean car. We can't say enough good things about this dealer. Believe me I have had dealers in the past which were not even close in comparison. Also the tin of fresh cookies they sent us later were the best. I would recommend them to all individuals and families who want a no hassle, friendly experience whether you buy from them or not. Thanks Bob Howard and your sales team for a professional buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Friendly

By Heather on 3/4/2015 at 4:59 PM. Helped by CB Russel.

They was very easy to work with and good on meeting my demand on price. They was friendly and made sure we was comfortable while there all day

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my truck

By Kevin on 2/14/2015 at 12:37 AM. Helped by Bobby and Gary.

Great people at Bob Moore GMC, will go back when looking for another car or truck. I have already recommended Bob Moore to several friends. Thanks Bob Moore and staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buick Encore

By snoddy on 2/14/2015 at 12:09 AM. Helped by Brannon Morgan.

I bought a car from Bob Moore GMC Buick Feb 9 2015. I love my car. The sales team was very patient and respectful. I would recommend this dealer if you are in the market for a new car.

I would recommend this dealer.