Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING!

By ValFam on 2/16/2019 at 7:07 PM. Helped by Robert Davis.

I've never encountered a service center at a dealership like this one. The men and women are caring and knowledgeable! They go above and beyond in their level, not just for service but caring for you as an individual. My work schedule is very hectic and they accommodate my hours from drop off and pick up (within reason of course) My vehicle is always given back to me clean and the vehicles they have loaned me are always spotless. The sales persons always take spectacular care of you but the people in the service center are what keeps us coming back. Bob Moore Subaru and Service Cemter have kept us loyal customers for 6+ years!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service was excellent parts supply chain was lacking.

By RJK_M on 2/14/2019 at 9:21 PM.

My Outback had two issues which required parts that were not readily available from Subaru. Mark made sure that I had a loaner Outback to drive since one of the parts required was the power steering rack. He kept me informed on the status of the parts and when they finally arrived the parts were installed as expediently as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First experience

By TROY_MARCIACOWLEY on 2/14/2019 at 8:54 PM. Helped by Gretchen Van Gorder.

We are first time Subaru owners and want to know everything about our new vehicle. Service center took time we needed to help us learn.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just the best service.

By CSHIPLEY3 on 2/9/2019 at 6:55 PM. Helped by Ryan is the person working on my car and he calls me regularly with updates..

Even though they can’t find out what’s wrong with my car,they are trying their darndest. Super nice people and I’m driving a wonderful loaner FOR FREE while they’re working on my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a pleasant experience everyone was very nice.

By FREDDIEJSR03 on 2/8/2019 at 11:52 PM.

They were interested in what stage of maintenance our carwas was at and letting me know what needed to be done. They answered my questions and was very patient with us.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The dealership has a good personal touch

By JOCMILLS14 on 2/8/2019 at 10:29 PM.

The service was everything I expected...all representatives were courteous and responsive to my requests. Look forward to future service calls. I like my Subaru !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New car sales.

By ALSOBROOKHOME1 on 2/8/2019 at 9:20 PM. Helped by David Heiden..

Outstanding customer service and vehicle knowledge. Friendly sales staff. Vehicle was delivered ahead of schedule. Great coffee. Will buy from this dealership again. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By OKYNMYHEART on 2/8/2019 at 9:10 PM.

I am so very happy with my Subaru. The Bob Moore Subaru Family do all they can to please. They are a great bunch of people. This is my second vehicle, as I did the trade up after a year. I will never drive anything else. Thanks so much for going the extra mile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty work

By ZEKEALANP on 2/5/2019 at 8:59 PM.

Brandon in service was very helpful. My water pump was going out just as we were headed out of town for vacation. I have the extended warranty and was able to get a loaner car for the time it took to get it all fixed up. He also helped me after by gathering all my electronic stuff I left in the glove box.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unsatisfied with the Service Department

By KathyG on 1/31/2019 at 10:30 PM. Helped by Service Department Manager.

Called to get a quote for 60K maintenance on 2013 Impreza. Told it was the "big one" and would be around $700. Weren't sure what all they would do but included switching out the main drive belt. Dropped the car off and was told it would be $950 but I was saving $125 by changing air and cabin filters myself for a total of $825. Told they weren't going to switch out the drive belt but would change the plugs and "really go through the car.". No charge for recall on valve springs. Four days later received call that "finishing touches" we're being put on the car and it was good to go for $825. Received call this morning on my way to pick up the car for another $1000 they wanted to do that they found in "final inspection". Pretty obvious when a car is up on the rack that it needs a left axle shaft assembly. Seriously doubt it was the "final inspection" when they found it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase follow up.

By B. Jones on 1/30/2019 at 9:53 PM. Helped by Gretchen.

I haven’t used the service center for anything but my follow up. Gretchen was great and answered all my questions thoroughly. She was super helpful, but was efficient with our appointment time. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By SUZANNEFLETCH30 on 1/28/2019 at 5:27 PM. Helped by Gretchen.

The sales and delivery people are extremely knowledgeable and made my purchase very easy and learning all of the features was fast and thorough. Definitely would recommend to anyone looking for a new SUV

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Transmission replaced

By Krystal Hays on 1/26/2019 at 7:15 PM.

Bought a new Subaru Ascent and the transmission started having issues at high speeds. Bob Moore Subaru gave us a loaner car and replaced the transmission after running many diagnostic tests. They were very professional, and kept us in the loop regarding estimates time of repairs. Will buy from them with confidence that they stand behind their product.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase a new car.

By BLEE0115 on 1/23/2019 at 12:00 PM.

Buying a new vehicle through Bob Moore Subaru was a very easy process. I was really surprised when I was offered $1000.00 for my used 2004 Dodge Neon.

I would recommend this dealer.

Overall Rating

2.4  

3   Customer Service
4   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Poor service resulting in issues.

By Amanda on 1/22/2019 at 9:41 PM.

Until my most recent service visit, I would have recommended this shop. However, they didn’t return multiple calls despite my asking. My Subaru is now running poorly AFTER the major 120k maintenance despite a clear inspection from the shop.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Megan on 1/20/2019 at 6:08 PM. Helped by Gretchen.

Excellent service from the time of the test drive and continuing after the purchase too! Communication and friendliness made the car buying experience fun and enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Thrilled with my new car!

By JMCCANNE23 on 1/20/2019 at 3:36 AM. Helped by Dave.

The salesman was fantastic and taught me so many of the features. The sales manager, and the finance manager, everybody was so helpful and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic as usual

By Elsa9498 on 1/17/2019 at 12:26 PM.

Bob Moore Subaru always makes the experience a positive one. Friendly staff and quick service. Overall outstanding! Not mentioned below are the Parts folks. They too asssisted me during my visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Happy buyer

By SQUIBEL4U on 1/15/2019 at 6:40 PM.

This is the third car my family has bought from Bob Moore Subaru, couldn't be happier. Great dealer to work with, no high pressure sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient, courteous, accurate

By Rebecca924 on 1/13/2019 at 8:04 PM.

Good service reps, courteous and responsive; service by time promised each time we have been in for routine service; they found something wrong with heater motor one time when we were not aware of the problem saving us time and trouble for the future. Super clean facility.

I would recommend this dealer.