Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By raingec on 4/4/2019 at 1:43 PM.

This was by far my greatest car buying experience. I will definitely recommend Bob Richards to my family and friends. The salesman was very professional and courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome, sales staff were very friendly and knowledgeable.

By blowry52 on 3/31/2019 at 2:36 PM.

This dealership were very friendly and helpful in answering our questions and concerns. They made to sale happen and went over everything and took the time to explain features and details. Special Thank you to Beverly Duhon and Byron Duvernay for their expertise in making this sales experience happen for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great dealership to purchase a vehicle from

By sharpe1 on 3/30/2019 at 12:58 AM.

the best dealership to purchase a vehicle from this is my 4th vehicle from this dealership and the staff get better each time. they will work with you until you're completely satisfied with the deal and the are very fair with their prices and will match or beat any other dealership. The GM, Sales Manager, Finance, and salesman were the reason I purchased my vehicle from them. everyone was polite and friendly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Toyota Tundra

By Kinsler on 3/28/2019 at 3:15 PM.

Second time buying from Bob Richards Toyota! Traded in my 2017 Tundra Limited for a new 2019 Tundra Limited with the TRD off road package!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!!!!

By Shaatae on 3/27/2019 at 7:13 PM. Helped by And of course there were others I just can't remember the names please forgive me thank you so much!!.

Upon Arrival greeting was excellent!! So clean I was very pleased! with the mannerism courtesy and respect outstanding!! I have a Toyota 2007 Yaris I kept my 2007 Toyota Yaris it's in excellent condition I've had it for 11 years. I didn't trade it in I kept my car. My car is paid for in full and it's still in excellent condition I did purchase me a new vehicle I purchased me a 2019 CHR I am so pleased and overwhelmed!!! D.K !! D.B And The Crew Very respectful . You guys rock!!God is so good Thank you so much BoB Richard s Toyota !!you guys rock!!!! T. Sylvester

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By pbacnoe on 3/15/2019 at 9:04 PM.

We have always had a pleasant experience with Bob Richards Toyota. Carl Reed is very friendly and helpful! He takes such good care of us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service

By Christophercrow1982 on 3/10/2019 at 8:10 PM.

i highly reccomend this dealership. excellent service. great customer service. very clean. i would reccommend this dealership to anyone that wants to get their car serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Thankful for this Dearlership

By happydaughter on 3/12/2019 at 4:37 PM. Helped by Michelle.

I receive the best of service from everyone at this dealership. I found it on the internet looking from Alabama to purchase a car in Georgia for my mom and I was treated promptly with all my request and was given the fast and courteous attention just like I was sitting in front of someone. Then after making the purchase for my mother the sales team even put a big White bow on the car to add to the surprise. I am so Thankful I found this place and I highly recommend it anyone searching for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Competent Service

By Melinda.Melancon on 2/12/2019 at 9:21 PM. Helped by Meagan Pasquale.

I really do love Bob Richards for going above and beyond in service and polite respect. Sitting around In a dealership waiting for service isn’t ever exciting but Bob Richard’s staff make it close to painless as it gets in the CRSA. I drive 20 miles to avoid the dealership near me and to come here. Thank you for valuing my time and for giving me many reasons to be loyal. Excellent all around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT

By sporting clays on 2/8/2019 at 4:01 AM.

5000 mile check, was quick, started at my appoint time and was completed, and thoroughly explained of the service that was done. Service writer was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good customer relationship

By wasineb2 on 2/7/2019 at 12:01 PM.

Very impressed with everyone. Willing to work with you. I will recommend this Dealership to my friends. The dealership was very clean as well. I will return in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always excellent service!

By debra6418 on 2/4/2019 at 2:57 PM.

I've been dealing with this dealership (different owners, etc.) for over 25 years. They have always been excellent with service after the sale!!!!! Always friendly and professional!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond exceptional

By Amoss12 on 1/23/2019 at 10:53 PM.

I am beyond blessed and thankful for these two Men. If I could repay them I would. Thank you guys so much for going above and beyond your working ethics in getting me a new car. I pray God blesses you both openly. I will definitely be telling my family and friends about you both.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Great Service

By Dxmarti1 on 1/18/2019 at 4:45 PM.

Bob Richards has a family friendly and welcoming atmosphere. The staff is always helpful and professional. They keep you informed through out the process and ensure everything is complete in a timely fashion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By Hotflash61 on 1/16/2019 at 3:10 AM.

I’ve recently purchased a new vehicle and my experience was awesome. I received great care from start to finish and I’m truly enjoying my new purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michael Arthur is the greatest!

By edea.bailey on 1/15/2019 at 4:59 PM.

I have always received stellar service from the service department for quite some time. So when the time came for me to purchase a car I knew without a doubt that I wanted it to be from Bob Richards Toyota. I feel so very fortunate the day I came to look at the lot at met Mike. He was honest, kind, and hardworking when it came to getting me a fair deal. Mike went ABOVE and BEYOND the call of duty to make me feel comfortable and secure in my purchase. I am so happy with my experience. If I was a million I'd buy 4 more cars from him! I look forward to bringing my mother in so she can buy a car as well.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Totally in Rip off the Old Man Mode

By jimrey51 on 1/6/2019 at 12:17 AM. Helped by Matthew Haley.

I was feed up with GM after issues on my 2017 Silverado. Since it was end of the 2018 model year I was trying to take advantage of discounts and rebates. What I really wanted was a Silver Tundra 1794. Since this was a top line vehicle most remaining 2018's came with options I did not need or want to pay extra for. I emailed and/or talked to more than 25 Toyota Dealerships in search of a 1794 equipped as I wanted. I had quotes on a number of vehicles and was fully aware of what was a fair price. I went to Bob Richards to look at their Silver 2019 Tundra 1794. I took a test drive and the salesman (Chris Hicks) asked if I had looked elsewhere. I said yes, a white one at Milton Ruben but this one is the color I prefer. I also mentioned this one had three additional options and I could live without them all. He asked how they were on price. I told him they were very aggressive on trade value and vehicle price without giving a dollar amount. Back at the dealership I was taken to a table and asked to wait. When the salesman return he presented his offer. They added $995 to install running boards, no other dealer had done this. They had all added dealer cost on the boards to the cost of the vehicle which is only a couple hundred dollars. The offer on my trade was more than an insult. Their price was more than $7000 above the cost of most dealer quotes I had received. I got up and said, "we are done, I can't deal on these numbers." I went to the managers desk and picked up the keys to my trade and went out the door. A different salesman (Craig Paro) came out the door and asked me if I was mad. I told him no, that we were too far apart and I was not going to waste my time or theirs and I was going home. I talked with him for a few minutes and told him I wanted silver but had a good price across town of $13500 for a white one. I said yours has three additional options but nothing I really want or need. He said if we can do $13000 or somewhere close to that would I buy there and I said yes. He went inside and came out and said they can't do it. At 8:00 pm another person from Bob Richards (Jose Ledeaux) called me and said I could have the vehicle for $13500 out the door. I said I would make a decision and let him know the next morning. My wife and I talked and said we would get the vehicle because it was the preferred color. The next morning, after thinking about the insult of the initial offer and how they handled adding running boards to the truck, I decided to decline the offer just because I feel they were greedy and dishonest when they brought me the $20500 plus offer. To my surprise, Milton Ruben called me after I emailed (Matthew Hailey) Bob Richards to decline their offer and said there was a mistake on my trade I am going to be out the door for $12500! Skip these con artists and go to an honest dealer, Milton Ruben Toyota in Augusta! White doesn't look so bad after all and I think I do like it better than silver!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Bakersjake on 1/1/2019 at 6:48 PM.

Our buying experience at Bob Richards Toyota was excellent. All of the employees were courteous and customer friendly. Everyone willing to help no matter if they were your salesperson or not. Our salesperson Quiton Pulley was very attentive to our wants and needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service after the sale.

By Tredd190 on 12/23/2018 at 4:33 PM.

I was greeted quickly. The staff was awesome. They listened to my concerns. They quickly solved my issue and hot me back on the road. They truly stand behind what they sell. Awesome service after the sale.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

go to xxxx!

By DoKashrite on 12/19/2018 at 12:11 PM.

I’ve done business with Bob Richards at their Nissan store in the past. So I figured the experience would carry over to their Toyota store. I WAS DEAD WRONG!!!!!! I was shopping for a 2019 Highlander XLE. I had done my homework and there is about a $7000 rebate on these vehicles right now and also 0% financing with an additional $1250 in incentives. So if the MSRP is $41,000 that’s $8250 in incentives, making the price $32,750. It’s too bad this dealership will not honor it. I’m sure they will have some BS rebuttal to this, but it doesn’t matter anymore. I will never purchase a vehicle from them again, and in a family of 6 drivers, it’s their loss not mine. We buy 1 new car every single year. Now here is the part that ticks me off the most, and will be reporting them to the Better Business Bureau for, as well as repeating this same complaint to not only Toyota North America, but also reviewing them on every single website I can possibly find to write them a review. I called in and spoke to the Internet Sales Manager (Mathew Haley). He told me “bobs promise” was that if I had a quoted price on an identical equipped vehicle, he would beat it. But would not give me a price on the phone when I had showed him everything prior to coming to the dealership. When I got there, he did not want to honor that price and was pretty rude about it. He passed us over to Angel the sales manager on the floor. They were sitting within 2 feet of one another. Angel ran his numbers and after showing him what I had already been quoted by Milton’s ruben Toyota, insults me with a stupid quote of $34,701 which was $1500 higher than what I had showed them. So after wasting my time, getting me off work for the day to come and buy the car because I work 7 days a week and a minimum of 85 hours a week. And was promised a better deal. So to sum things up, they will lie to you and are full of deceitful behavior to get you there and rip you off. To top that all off, they were rude, inconsiderate and raised their voices with me as a customer. If that wasn’t enough, angel offers me $10 for coming out there in gas money. How insulting can you get? Arrogant, deceitful, inconsiderate, etc. this is what describes Bob Richards Toyota. I recommend taking a short drive to Atlanta and buying whatever you would like their. But this place is not worth spending your money at. P.s. Do Not bother telling me you are under new ownership. If that were the case, you would no longer be “Bob Richards Toyota”.

I would not recommend this dealer.