Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Ask for Klaudia!

By M&M's on 6/6/2019 at 3:28 PM. Helped by Klaudia, Johnny, Kathy.

Went in for for a second attempt on a vehicle my wife and I were interested in purchasing and we came across a young lady named Klaudia (sales associate) who greeted us immediately and made us feel very welcome and was quite accommodating. She pulled the vehicle up, addressed our concerns to management and then was introduced to Johnny (used car manager) He would have our concerns addressed which I truly appreciate! I'm realistic and we all know you can't make a used car new but I appreciate the effort in attempting to resolve our concern. After agreeing to terms we decided to move forward... Klaudia stayed by our side and had the deal done in a timely fashion which was a very pleasant surprise! Finally met Kathy with a K (finance manager) who offered me great options and extended coverage on my warranty which gave me a piece of mind and I have to have GAP insurance! That's a no-brainer. My payment went up 38 bucks and which is a like a dollar a day and Ultimately I am happy with the whole deal, the vehicle we absolutely love and the experience was great... Thank you guys for everything and especially Klaudia... You have a very promising future! Those in the market looking for a vehicle @ Rohrman Kia ask for Klaudia.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Vkonopul on 5/22/2019 at 2:54 AM. Helped by Jason.

I brought by Kia Optima in for a recall issue and was very frustrated as this is the second time the car had been serviced for the same issue within the same month. Kia of Schaumburg did not work on the car the first time. Dealing with Bob Rohrman Kia of Schaumburg was a good experience. My service advisor Jason, was great, he was informative, and always followed up with updates. He got me into a rental car as soon as one was available. He was very understanding with my frustration and assured me everything would be taken care of and fixed properly. Every time I had to go in, all the staff members were very pleasant and courteous. This dealership will now be my preferred dealership. I would also like to mention that when I got my car back it was actually clean, I have had experiences at other locations where I bring my car in and there are grease stains all over when I get it back. I appreciate getting the interior back as it was brought in and maybe ever a little cleaner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By Philly27 on 5/20/2019 at 1:52 AM. Helped by Jason.

Everything was taken care of with what I asked & a proper explanation with what I asked very well pleased.Will be coming back for quality service

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very bad experience

By KosenaneRicky9bar on 5/17/2019 at 9:03 AM.

They have no respect for customers. Worst Customer service ever. They think everybody is a lier like them. I wish there was the option of no star because they don’t deserve one even one star:

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Sphee on 5/14/2019 at 12:25 AM. Helped by Tim. In Service..

Great Customer Service. Tim explained everything to me and checked on me multiple times during my wait. I received the services that I needed and didn’t feel any pressure

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service

By Donaldduck123 on 5/13/2019 at 9:20 PM. Helped by Dorian Barbus.

I had an awful experice at Bob Rohrman Kia. The management and sales team are rude, not friendly, and condesending. AVOID! Kathy is nice though

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very happy with new car deal and experience!!

By BlueSoul 2020! on 5/8/2019 at 7:52 PM. Helped by Mark Anderson (Finance).

I was treated very well at Schaumburg Kia! Worked with a fantastic salesperson, Bill Mitchell and am very happy with my new Soul GT line! Everyone at Schaumburg Kia was Wonderful!! Shout out to Tiffany who was also very helpful! Also, thank you Mark Anderson who processed the financials seamlessly. Communication and attention given to me was outstanding. Thank you so much Bill and Tiffany for finding the perfect car for me and working a great deal!! Especially....BIG thanks to Ricky Perez...terrific GM!! I love the Neptune Blue Soul GT!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Kia Sorento

By SANJAR on 5/8/2019 at 3:04 PM. Helped by Emily.

Emily Showed me exactly what I wanted , great Service, fast and knowledgeable! Love my Sorrento! One thing that was a negative is that I advised that I only wanted only one bank to check for credit the next morning I received notifications that 5 banks were checked... Now I have to wait 2 years for that to fall off.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Marigold on 5/4/2019 at 9:19 PM.

Well satisfied with the service. The service guy was very informative and friendly... he took care of all my issues and concern..waiting time was not too bad

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionalism

By Speed Racer on 5/4/2019 at 5:59 PM. Helped by Karla Lugo from Sales, she was the person who sold me the 2019 KIA Sportage..

Staff was very professional and informative. Also, the Sales consultant Karla Lugo was very patient while answering all my questions. I give her 5 stars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By SoulLover on 4/26/2019 at 8:16 PM.

I’ve been using Schaumburg Kia for 6 years and they have always taken excellent care of my car and have always treated me with respect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people

By Nicolashadwah on 4/13/2019 at 4:17 PM. Helped by Emily.

Great people great customer service the salesperson Emily is a very nice lady great and super beautiful attitude and help also very good Finance team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience

By HappyKiaGuy on 4/5/2019 at 6:22 PM. Helped by christian, jason.

They do what they say they are going to do... no pressure.... They got me in and out quick for my oil change... free, which was part of my sale

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jason Advisor

By Tammy on 3/25/2019 at 11:27 AM. Helped by Jason in service.

Went to this dealer due to other dealers not being honest. Wow Jason the advisor was extremely helpful, and kind. I would reccomend them to all Kia owners.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

The staff made this a great car buying experience

By ELLIOTROSEN on 3/20/2019 at 2:44 AM. Helped by Steve Heinze.

Buying a car is a very personal decision and I have been turned off by many a dealership “experience” but not so here. I can only speak from my own experience working with Steve Heinze who was just a pleasure to work with. I found him easy to relate to, down to earth, not pushy or annoying. He listened well, understood my concerns and let me make my decisions for myself while providing information when I requested it. Tiffany Philips also assisted to locate and obtain the Stinger GT1 in my hard-to-find color choice. She assisted with the final transaction and was gracious when we needed to negotiate. Another fantastic part of my experience was meeting and chatting with the service manager, Don Conrad! Don was so helpful in discussing my maintenance concerns. He went the extra mile and introduced me to a senior mechanic, Bobby, so we could talk shop. They recognized my need for information and were very forthcoming. Thanks to the staff for an all around great experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good experience

By Pattio1212 on 3/16/2019 at 11:15 PM. Helped by Aldo.

Our sales associate Aldo was friendly and wanted to make sure we were getting what we wanted. He answered all the questions we had. Made it easy to make the decision on the vehicle

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Very pleasant staff.

By LindaG on 3/7/2019 at 11:15 PM. Helped by Dana phone.

Such a friendly dealer. From the sales person, the sales Mgr Bill was outstanding and so was Cathy the financial officer. Would definitely recommend this dealer to others!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By EWOMAN0417 on 3/7/2019 at 3:11 PM.

Good service and explained everything thoroughly. Conveniently located.will be back for other services. Worked quickly to finish my oil change. Thank you. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall

By AMAGANA0014 on 3/6/2019 at 12:54 AM. Helped by Tim Mathewson.

My vehicle was left driving beautifully, Derrick did a great job replacing the control arms. It no longer pulls to the left. I’m very satisfied with my service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service experience

By Marc bloom on 3/5/2019 at 10:44 PM. Helped by Tim.

Tim was awesome...let me know exactly what was up with the brakes and was right on with the timing of the visit...great job !

I would recommend this dealer.