Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service Department

By Hyundia on 4/4/2018 at 9:40 PM. Helped by Kyle Reasoner and Ira.

Had tires rotated and oil change. Service department was professional and work was done in a timely manner. Have high opinion of employees in service from manager to service advisers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Eagle201 on 3/27/2018 at 2:18 PM. Helped by Eva and ira.

At my appt, they were ready for me, greated me and took my car. It was less than an hour to perform the service. Great job and keep up the good work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department rocks.

By Tonya10 on 3/22/2018 at 9:59 PM. Helped by Ira.

My car has been serviced with the same dealership for over 5 years. Ira exhibits quality customer service. When I'm back.in the market for a new car, they will have my business.

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
3   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Gross

By GHarper0283 on 3/4/2018 at 5:03 AM. Helped by Eve/Eva.

In town to visit friends. I traveled from Dallas, tx. So I wanted a oil change before the trip back home.. I normally do my own but it was raining in Indy that day and did not want to get wet and dirty. So my friend issue is, took almost 2 hours to get a Oil Change done. I did show up half hour early but whatever. As I walked around the dealership, I see the new cars on the showroom floor. They seem to have not been cleaned in a long while as everything was touched so much by other people, they appeared sticky. I wanted to see a display of accessories, 2 people in the front just said Parts Department to me and pointed where I came from.. I did not expect to find it on other side of service drive. I ended up in a conference room of sorts walking around in middle of building while I was looking. The table in middle of the room was covered in trash and food. Which I guess they ate lunch there, but it smelled of rot in the room. Like this trash had been sitting there for a week. I finally found the parts department, in which just walking in made me feel unclean also. The floors appeared to be worn out (Paint missing), everywhere and it was thick with dirt. The door I entered was the same door the guys who fix the cars use, so it was covered in dirt and oil.. There did not seem to be another door to get in unless I walked to the back side of building from the outside. I headed to restroom after this, everything here seemed fine at first. Public restrooms are never great. I get finished with my business to discover no toilet paper in any stall, and no soap to be found to wash my hands.. At this point I was livid.. I seen the lady who helped me with my car, I believe her name was Eve or Eva. Very nice and polite, seemed a bit hurried but I can understand that.. I get my car and on the way to friends house, I smell cigarette smoke in my car (My friends and I do not smoke and I would never allow anyone who smokes into my car). I figured the one who did my oil change was a smoker and had sat in my car. So I get air fresh to get the smell out, as I am going around door to door of my car to get each seat. I find cigarette ashes on my driver side floor board and on the passenger seat. This review is just a warning for other people. My friends tell me there is a few other Hyundai dealerships in the city, I would suggest going to one that is not gross everywhere in the building. The only place that seemed clean and fresh was the service area where customers check in. Even the sells desk where they sell all the cars was covered in trash, and was completely unkept.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By ckcalloway57 on 11/30/2017 at 5:23 PM. Helped by Dorian Smith.

I worked with Dorian Smith on the lease of my Tucson. He was great to work with, very knowledgeable and professional. I would highly recommend him and Bob Rohrman Indy Hyundai.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

Horrible customer service and respect for time

By Mary123 on 11/20/2017 at 10:26 PM. Helped by Ian.

This is the first review I have ever written for a company. The worst experience I’ve had servicing my car. I took my car in for a scheduled appointment and after two hours, they said I needed to take it in again. I took it in the following day and dropped it off while I was at work. They did not call me once during the day to update me on what was going on. The shuttle was 20 minutes late picking me up, and after arriving back at the dealership 8.5 hours later, my car still wasn’t ready. When I finally took my car home, I noticed they changed my temperature settings from Fahrenheit to Celsius. They could not tell me how to change back over the phone so I had to take my car back to the dealership. The customer service during the whole ordeal was the worst part, they were shockingly rude, especially Ian. I will never take my car back there and would encourage everyone to take care of their car needs elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sonata

By nicolemnagel on 11/4/2017 at 4:25 PM. Helped by Dorian.

I had a great experience. The customer service Dorian provided was excellent. Dorian walked me through step by step. I feel like he went the extra mile to help me. And I LOVE my new car!! Thank you Dorian

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent car buying experience!

By thomasb7901 on 11/3/2017 at 4:29 PM. Helped by Dorian Smith.

Dorian Smith went above and beyond to make sure we were happy with our new Elantra! He was very thorough in explaining the features of the car and waited patiently while we decided what we wanted. He was never pushy or over bearing. Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By ltaylor15 on 10/21/2017 at 4:23 PM.

I had a great experience with this purchase. I asked to only be contacted by email and text and my sales person respected that. Even with this, we were able to negotiate to the vehicle that I wanted and with a price I felt good about. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress turned into Pleasant

By JDBOOTS on 10/19/2017 at 4:34 PM. Helped by Tony Cline.

The dealership turned the car buying experience from Stressful to Pleasant !!! They were friendly from the time the Sales Associated greeted me in the lot, to the final signature on the paperwork. You can't go wrong with this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By MBrown on 10/14/2017 at 12:38 AM. Helped by Dorian Smith, Tony Cline.

We had a great experience working with Dorian Smith and Tony Cline at Bob Rohrman's Indy Hyundai. Dorian went above and beyond to make sure we were completely satisfied with the car we purchased. He was friendly and considerate of our needs throughout the process. He was patient as we looked through all of options and features and compared one car to another. Tony let us take our time to think about each of the financing and warranty options. We went home with a 2018 Elantra and love it.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

I bought a new car

By scoops523 on 10/12/2017 at 4:23 PM.

Overall I would say I had a good experience with the dealership. I had one goal and that was to get out of the car I was in, where i was really upside down. They made that happen. All the staff were very knowledgeable and friendly. My only complaint and the reason for giving a negative mark for the professionalism was because while I was seated with the salesman, waiting for the financing to get approved, the salesman brought another person to the desk and had them sit next to me. He then started working with them what they were looking for, their income, how much they wanted to put down, etc... Very unprofessional to feel the need to work with another customer while I was sitting there. It shows that he was more interested in making the next sale, than the customer he had sitting in front of him. And, not to mention asking them the financial details with a stranger sitting with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Sonata Limited 2.0 Turbo

By dcrawmer on 10/7/2017 at 4:21 PM. Helped by Derrick Washington.

Sales staff was friendly, knowledgeable and helpful. The purchase price and trade in value were reasonable. The car was brought from another dealer in a timely manner and was what we expected. This was the third vehicle purchased here and we have been happy with each experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ioniq purchase review

By mike@madl.us on 9/29/2017 at 4:33 PM. Helped by Dorian.

Dorian bent over backwards to answer our questions and to give us the best deal as possible. He explained everything we need to know about the car , technology and the manufacturer warranty

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Hyundai experience

By haynietimothy on 9/23/2017 at 4:27 PM. Helped by Dorian Smith.

My overall experience with the whole process was excellent at Bob Rohrman Indy Hyundai! The salesman was very friendly and knowledgeable! I would highly recommend others to visit this dealership and experience it for themselves!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

review

By christinackd on 9/20/2017 at 4:31 PM.

I was treated with respect. I was a no frills budget buyer. I told them what i was looking for and they responded with the appropriate cars. No pressure to buy something i wasn't looking to buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Debi's personal experience with Bob Rohrman

By xtralucky1 on 9/12/2017 at 4:32 PM.

I would give Bob Rohrman an excellent rating, everything was a great experience. I would recommend them to everyone that is getting ready to purchase a vehicle. Truly professional service, and everyone there is so friendly and helpful, doing whatever it takes to make you feel welcome and comfortable. Juan Ortega was a wonderful salesman, and Kevin was very friendly and a pleasure to do business with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Afternoon Well Spent at the Bob Rohrman Hyundai Dealership

By jagrubbs on 9/8/2017 at 4:37 PM. Helped by I do not remember their names I am sure Juan can give their names..

I do not know what else I can say since I have given high marks for the employees I had met and worked with at the Bob Rohrman Dealership on E. Washington St., Indianapolis, Indiana. The men were polite, patient, helpful, mannerly and could answer my questions very satisfactory. An ad popped up on my computer when I tried to explain why I had declined hearing about Blue Link on the day I got the new car. I do not have a smart phone and did not intend to get one. Later, I decided maybe I should have listened, so I went back to have Juan explain Blue link and smart phone to me. I asked to have the trial time reinstated so I could see if I wanted to get a smart phone.e

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

They listen!

By t_menam on 8/7/2017 at 4:15 PM. Helped by Dorian, excellent to work with.

They made my purchase easy. I was explained the finance portion as I needed and they got the vehicle I wanted for me. I would only suggest to do the finance portion prior arrival so no extra wait is addded.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Car-buying Experience

By darsdesktop on 8/3/2017 at 4:20 PM.

I have never had a more thorough explanation of features, controls and technology than with Juan Ortega at Bob Rohrman's Hyundai. It was definitely more than expected. I felt very comfortable driving off the lot knowing more than just how to turn the radio and lights on! Thanks

I would recommend this dealer.