Dealer 2-Year Rating

Customer Service
4  
Friendliness
4.1  
Overall Experience
3.9  
Price
4.1  
Quality of Work
4.2  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

If you want to die then take your car here to be serviced.

By BMW Whitleblower on 5/25/2019 at 12:48 AM. Helped by Toni, Cathrine.

I went for a recall and they installed the part wrong, which caused exhaust fumes to blow into my car for over 2 weeks, causing me to inhale co2 gas for weeks. Had to go there 3 times and they kept telling me it was something else and I needed to pay to fix the other issue and that's what the smell was. I then had to investigate what was wrong myself and went back there and show them exactly what they installed wrong and they admitted that it could have killed me and was blowing exhaust fumes into the car. So if you want to die then take your car here to get fixed. All the people there want to do is sell you on more repairs and not take responsibility for what they do.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

big scam

By normalCarOperator on 5/14/2019 at 2:57 PM. Helped by Rey Silva.

Rey Silva was the worst service person I've ever dealt with. He just repeated the same words over and over at my face. He was unable to move past the salesman/scam/farce thing they have going on at this dealership. When I asked to speak to a manager, the ENTIRE ROOM OF 20 PEOPLE stared blankly at me. There apparently is no manager there. Rey told me that my car doesn't need oil, so I walked out. Right after I walked out, I saw 5 other workers congregate around him and begin to make fun of me. One trip to the BBB showed me that I'm not the only one who thinks Bob Smith BMW is a big scam!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

A scam of a dealer - avoid!

By George A on 4/14/2019 at 6:20 PM. Helped by Catherine.

Catherine - I purchased about 11 months ago a BMW i3 certified pre-owned at your Calabasas location. My experience has not been the best, so I will explain beyond my review and hopefully you can fix these issues for current and future customers. Do NOT try to send me this canned email about me not understanding the terms, it's an insult! I purchased a BMW i3, first I mention I did not want the car theft stickers, but you have to pay a ton of money for those. I asked him about the warranty, service, etc. Everything worked out perfect, but I figured out quickly that was not the case. Your sales rep mentioned they were working on painting it before I got the recently purchased preowned car, I asked him to please not rush it. The problem is that, it’s exactly what happened, the car was not ready to be sold. It was rushed through the painting process, the color did not match, but your sales rep continued to say he thought it was the same, probably the sun. I still believe that was not the case. I brought it back about the color, he said it was the sun, so I let it go. The cleaning process, when I purchased the car I got the car dirty inside, brought it back after I mentioned it to your sales rep that I received it dirty and he said to come back for detailing, I got it back and it was exactly the same, dirty. The problem is that now I see a scratch that probably happened during the detailing or I did not see before I signed off the contract. I park in my own private space, but I trusted your sales rep since he said the car had been painted to meet your dealer’s standards, so I did not I immediately inspect the car. When I got the car the first time, it was parked in a curb facing down and I was not able to fully inspect either. So when I called your sales rep about the scratch, he made it seem like, oh, you can probably buy some paint to cover the scratch (which I did buy and I was advised by an expert not to do so). But yes, I was not careful enough to make sure no scratches were left out from painting it initially or after the detailing. Another issue, I didn’t know that my license plates were already behind the car hidden behind a paper. I was not told, so I ended up waiting 6 months, and I ended up going to the DMV for new license plates, and while putting them in, I found that it already had license plates. Then I figure out that it does not have a license plate holder or holes in the front. It is illegal in California to drive without license plates in the front. I contacted Your sales rep and he said they “usually” do it for free, today when I went for my appointment I’m told it would be free but I would have to pay $100 for the part if it was not initially left in my trunk. Your sales rep should have told me that. Every car I have purchased I make sure it includes an extended warranty and a regular maintenance package like oil changes, etc. for around four years. My previous car had the same type of service plan. I asked your sales rep if it included service, I was comparing to the deal I got at another dealer. I was clear about it and he said yes and you Catherine are assuming I misunderstood my warrant terms, that is unbelievably an insult and poor customer service from your part to post that online, it is a lie. So I met with my advisor, after I got an orange warning engine light. He tells me that BMW i3s have had this issue from the beginning. That he has had a car come in 3 times with the orange engine light. That the reason for the issue is the extender. Why was I not told this before I purchased this car??? I also get the surprise that really got me upset, that my 4 years do not include oil changes, microfilters, etc. because service maintenance is NOT transferable from the previous owner. I am in shock, now I have to give your dealership approximately $1,000 every year for maintenance? This is unacceptable and I am now in the middle of a bad situation.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unresponsive dealership

By Wgu8213 on 3/14/2019 at 1:09 PM. Helped by Eric Kleiser.

Called in 4 days ago to get a quote on how much it would cost to transport for an out of state purchase on a executive demo 540i they have. They promised someone would call me back that day. No one did. I called back in the next day and left a voicemail for a same day response. No one called me back. I called back on the 3rd day and again asked for a transportation quote. This time I made it clear that I have tried several times to speak to someone and I want to talk to a person this time. Receptionist sent to the managers voicemail after reassuring me the manager would absolutely respond that day. No one called me back. It’s the fourth day and I purchased a 540ix from a responsive dealer. Avoid this place if you’re out of state.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

Would not recommend

By bmw640i on 2/4/2019 at 10:14 PM. Helped by Prefer not to.

I had a very bad experience with this dealer. I leased a corporate pre-leased 6 series from them and I was assured the car was fully inspected (sales BS) during the test drive where i brought up hearing a rattling noise with the car. To which the salesman said he cannot hear and its not there. Made an appt with a closeby dealer to find out that the rear strut is bad and leaking oil. the noise was confirmed by the foreman during a test drive. Since the strut is not available in the US, it has to be shipped from Germany and i have to go back again. Foreman also discovered there is an issue with the passenger side sear air bag and i had to leave the car there for 5 days. I have to take the car again once the parts arrive. For getting an almost new car (7K miles) that as supposed to be tested, i shouldn't be spending time at the service dept and going back and forth this soon (first week).I sent an email to the salesman, internet sales manager and ops manage ... no response This will be first and last time.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
3   Overall Experience
5   Price
5   Quality of Work

Only if the wait was not that long

By SirSJW on 5/21/2018 at 4:44 PM. Helped by I cant recall sorry,.

I have been coming here for years to service all of my BMW's, the following is my overall observation after more than 5 BMW's being serviced with Bob Smith. 1)Wait is too long avg. 1/2 hour to get checked in. 2) No shuttle service on the weekends (out of luck if you do not have a loaner) 3) Their advisers are superb and the main reason why I keep coming back

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
4   Quality of Work

Unresponsive Con Artists

By BobSmithBMW on 3/17/2018 at 5:58 PM. Helped by Catherine Hodac, Service Manager.

I go in here for an oil change and I'm told that I need new tires and guess what you're in luck, if you buy a set of Four you qualify for a Pirelli refund, brining your price to a record low. OK. Sounds Great. Lets do it. That was 3 months ago. They do not want to respond. I even contacted their General Manager for service department by phone and by email that I can show you confirmation for. Here, I'm thinking to myself, if. you have have the basic courtesy or decency to respond to a customer about your own claims, then what good are you ? Why should anyone trust you ? I cannot recommend Bob Smith BMW to anyone. Probably one of the worst service places on the planet. Why are you selling me on things that are not true ? Is that how Bob Smith Rolls ? By deceiving customers ? Not bothering to respond ? By having General Managers who don't respond to emails or telephone calls ? I recommend Bob Smith change its name to Con Man Smith BMW. Go Elsewhere for your services. These people are no good.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT AS ALWAYS

By TheMonaghans on 10/23/2017 at 6:13 PM. Helped by Hans, Lorelei, Amir and Tiger.

My thanks to Hans, Lorelei, Amir and my buddy Tiger... You got me into another "dream" car. With the remodeling and all employees in a small area, I had the unique experience of seeing the commendatory and respect the employees have for each other.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

help me pair a new one

By Tony on 9/7/2017 at 12:32 PM. Helped by Nasir.

I bought a 528I from Bob Smith. I am buyer from Michigan and shipped the car back to Michigan. Sales Manager Nasir is a nice person to help me do all the out state sales paper work and contact a professional car shipping for me. Although I didn't receive the second key when the shipping truck come my home. The second key lost when shipping the car. I contact Mr. Nasir at once and he helped me pair a new key in the end. I am satisfied with the solution in the end and highly recommend people contact Sales Manager Nasir to pick up the dream car. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flawless Service Experience

By Stephen on 8/31/2017 at 4:09 PM. Helped by Rob Meyer.

I had to bring my car in for a significant warranty repair and a couple of recalls. After speaking to Rob I brought it in for the service and everything went smoothly. A rental car was provided and I heard from Rob a day later to give me an update and a few days later to tell me the car was ready. All of the work had been carried out as expected, with all the details as to what had been done, and my car was clean when it was brought out for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ISSUE WITH NOISE IN THE BRAKES

By BONNIE1954 on 8/30/2017 at 7:01 PM. Helped by CHRISTINA LANGOSH.

CHRISTINA LANGOSH IS MY SERVICE COORDINATOR. SHE ALWAYS RESPONDS QUICKLY AND PROFESSIONALLY. SHE TOOK CARE OF MY CAR, THE LOANER, AND THE REPAIRS IN A TIMELY MANNER. MY CAR WAS RETURNED WITH ALL REPAIRS DONE AND THE CAR WAS IN EXCELLENT WORKING ORDER. I KNOW I CAN ALWAYS COUNT ON THIS OUTSTANDING YOUNG LADY AND HER SERVICE DEPARTMENT!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a car

By tahmineh javanbakht on 8/28/2017 at 5:52 PM. Helped by Justin.

the salesman Justin and his manager were extremely, nice, gave us the best deal and we left the dealership with a new car in under 3 hours! amazing team with fast service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Wonderful experience

By Rob on 8/13/2017 at 8:35 PM. Helped by Brian Avalar.

Everything was great. Brian's always is a big help. It's a pleasure to get my car Serviced here. Thanks for running a great shop

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The most amazing wonderful experience I have ever had.

By Farshad Sinai on 8/9/2017 at 2:24 PM. Helped by Hans and Lorelai.

Hans and Lorelai were the most professional managers I have ever worked with. Amazing service. I had visited other dealers prior for 3 days and interested in getting an BMW I3. They put an amazing package deal for me. I highly recommend this. 10 Stars if I could !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Warbern on 8/9/2017 at 5:56 AM. Helped by John Burch.

Found an amazing deal on an Executive Demo 5 Series GT at Bob Smith and John Burch guided me through a painless and seamless transaction. He is a true professional who loves what he does and respects his customers. The entire dealership is staffed with helpful friendly people and the car shopping process is a true pleasure there. Highly recommend both John and Bob Smith.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Attiyeh2626 on 8/6/2017 at 9:59 PM. Helped by Ash.

Great customer service by Mr.Ash and the entire team! My car runs perfectly now thanks to Calabasas BMW! I would definitely recommend this dealership to any family member or friend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good to go again

By LA on 8/2/2017 at 3:05 PM. Helped by Marc Medrano.

It was comfortable time even if i was nervous about car deal. He was very straight forward to deal but same time he didn't forget about providing comfortness. It was a pleasant time for me. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always the best experience, and the best deals.

By Audiebmw on 7/28/2017 at 2:24 AM. Helped by Malik Ali,Ryan Amico.

I always use Bob Smith for leasing a car because they are very nice to us,treat us with respect and always give us a fair deal.This is our ninth BMW we have gotten from them.I will continue to do business with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best expience so far with this dealership.

By Jacqueline on 7/20/2017 at 1:18 AM. Helped by Greg Huber.

I have dealt with many Dealerships and Sales People in the past, but never have I experienced an easier transition as I have dealing with Greg Huber. GREAT EXPIENCE "Bob Smith Dealership, he is truly a keeper" I have been buying BMW's for 30 years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Christina --Service Department

By BMWlover on 7/11/2017 at 3:51 PM. Helped by Christina.

Christina always goes above and beyond and tries to make the service experience easy. She is accommodating and very professional. The best!! She is always interested in YOU and makes the process simple and very organized.

I would recommend this dealer.