Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.6  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
3   Overall Experience
5   Price
5   Quality of Work

Only if the wait was not that long

By SirSJW on 5/21/2018 at 4:44 PM. Helped by I cant recall sorry,.

I have been coming here for years to service all of my BMW's, the following is my overall observation after more than 5 BMW's being serviced with Bob Smith. 1)Wait is too long avg. 1/2 hour to get checked in. 2) No shuttle service on the weekends (out of luck if you do not have a loaner) 3) Their advisers are superb and the main reason why I keep coming back

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
4   Quality of Work

Unresponsive Con Artists

By BobSmithBMW on 3/17/2018 at 5:58 PM. Helped by Catherine Hodac, Service Manager.

I go in here for an oil change and I'm told that I need new tires and guess what you're in luck, if you buy a set of Four you qualify for a Pirelli refund, brining your price to a record low. OK. Sounds Great. Lets do it. That was 3 months ago. They do not want to respond. I even contacted their General Manager for service department by phone and by email that I can show you confirmation for. Here, I'm thinking to myself, if. you have have the basic courtesy or decency to respond to a customer about your own claims, then what good are you ? Why should anyone trust you ? I cannot recommend Bob Smith BMW to anyone. Probably one of the worst service places on the planet. Why are you selling me on things that are not true ? Is that how Bob Smith Rolls ? By deceiving customers ? Not bothering to respond ? By having General Managers who don't respond to emails or telephone calls ? I recommend Bob Smith change its name to Con Man Smith BMW. Go Elsewhere for your services. These people are no good.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT AS ALWAYS

By TheMonaghans on 10/23/2017 at 6:13 PM. Helped by Hans, Lorelei, Amir and Tiger.

My thanks to Hans, Lorelei, Amir and my buddy Tiger... You got me into another "dream" car. With the remodeling and all employees in a small area, I had the unique experience of seeing the commendatory and respect the employees have for each other.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

help me pair a new one

By Tony on 9/7/2017 at 12:32 PM. Helped by Nasir.

I bought a 528I from Bob Smith. I am buyer from Michigan and shipped the car back to Michigan. Sales Manager Nasir is a nice person to help me do all the out state sales paper work and contact a professional car shipping for me. Although I didn't receive the second key when the shipping truck come my home. The second key lost when shipping the car. I contact Mr. Nasir at once and he helped me pair a new key in the end. I am satisfied with the solution in the end and highly recommend people contact Sales Manager Nasir to pick up the dream car. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flawless Service Experience

By Stephen on 8/31/2017 at 4:09 PM. Helped by Rob Meyer.

I had to bring my car in for a significant warranty repair and a couple of recalls. After speaking to Rob I brought it in for the service and everything went smoothly. A rental car was provided and I heard from Rob a day later to give me an update and a few days later to tell me the car was ready. All of the work had been carried out as expected, with all the details as to what had been done, and my car was clean when it was brought out for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ISSUE WITH NOISE IN THE BRAKES

By BONNIE1954 on 8/30/2017 at 7:01 PM. Helped by CHRISTINA LANGOSH.

CHRISTINA LANGOSH IS MY SERVICE COORDINATOR. SHE ALWAYS RESPONDS QUICKLY AND PROFESSIONALLY. SHE TOOK CARE OF MY CAR, THE LOANER, AND THE REPAIRS IN A TIMELY MANNER. MY CAR WAS RETURNED WITH ALL REPAIRS DONE AND THE CAR WAS IN EXCELLENT WORKING ORDER. I KNOW I CAN ALWAYS COUNT ON THIS OUTSTANDING YOUNG LADY AND HER SERVICE DEPARTMENT!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a car

By tahmineh javanbakht on 8/28/2017 at 5:52 PM. Helped by Justin.

the salesman Justin and his manager were extremely, nice, gave us the best deal and we left the dealership with a new car in under 3 hours! amazing team with fast service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Wonderful experience

By Rob on 8/13/2017 at 8:35 PM. Helped by Brian Avalar.

Everything was great. Brian's always is a big help. It's a pleasure to get my car Serviced here. Thanks for running a great shop

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The most amazing wonderful experience I have ever had.

By Farshad Sinai on 8/9/2017 at 2:24 PM. Helped by Hans and Lorelai.

Hans and Lorelai were the most professional managers I have ever worked with. Amazing service. I had visited other dealers prior for 3 days and interested in getting an BMW I3. They put an amazing package deal for me. I highly recommend this. 10 Stars if I could !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Warbern on 8/9/2017 at 5:56 AM. Helped by John Burch.

Found an amazing deal on an Executive Demo 5 Series GT at Bob Smith and John Burch guided me through a painless and seamless transaction. He is a true professional who loves what he does and respects his customers. The entire dealership is staffed with helpful friendly people and the car shopping process is a true pleasure there. Highly recommend both John and Bob Smith.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Attiyeh2626 on 8/6/2017 at 9:59 PM. Helped by Ash.

Great customer service by Mr.Ash and the entire team! My car runs perfectly now thanks to Calabasas BMW! I would definitely recommend this dealership to any family member or friend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good to go again

By LA on 8/2/2017 at 3:05 PM. Helped by Marc Medrano.

It was comfortable time even if i was nervous about car deal. He was very straight forward to deal but same time he didn't forget about providing comfortness. It was a pleasant time for me. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always the best experience, and the best deals.

By Audiebmw on 7/28/2017 at 2:24 AM. Helped by Malik Ali,Ryan Amico.

I always use Bob Smith for leasing a car because they are very nice to us,treat us with respect and always give us a fair deal.This is our ninth BMW we have gotten from them.I will continue to do business with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best expience so far with this dealership.

By Jacqueline on 7/20/2017 at 1:18 AM. Helped by Greg Huber.

I have dealt with many Dealerships and Sales People in the past, but never have I experienced an easier transition as I have dealing with Greg Huber. GREAT EXPIENCE "Bob Smith Dealership, he is truly a keeper" I have been buying BMW's for 30 years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Christina --Service Department

By BMWlover on 7/11/2017 at 3:51 PM. Helped by Christina.

Christina always goes above and beyond and tries to make the service experience easy. She is accommodating and very professional. The best!! She is always interested in YOU and makes the process simple and very organized.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service around

By Flakita0601 on 7/9/2017 at 1:59 PM. Helped by Nicole, Hans.

I purchased a pre-leased BMW in August 2016. In November the front bumper paint began to come off. I took a photo and sent it to Hans who said bring it in and we will take care of it. The problem was that I live in Colorado and would not be in California until May 2017 ( San Diego which is a 3 hour drive ). May became July, almost a year later. I arranged the paint job with Nicole who was fabulous. She gave me a loaner for a week so I could drop off and pick up my vehicle while I was not working during the week (usually they charge $150/day for any loaner out past your "vehicle is ready date". She was sensitive to my distance of driving. When I dropped off my car it was filthy from camping through Utah on my way back, with dust everywhere inside. When I pick up my car yesterday, the new paint job was immaculate and the car was fully detailed. All for free!! The process was seamless and my vehicle looks brand new. The loaner was a pretty sweet ride too! Thank You Bob Smith BMW, Hans and Nicole for your complete professionalism and kindness. P.S. I love my BMW X1 35i.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

High Class Service!

By BrandonZ on 7/5/2017 at 4:01 PM. Helped by Hans and Lorelie.

All my previous cars had been Hondas or Toyotas, so I didn't really know what to expect from a BMW dealership (more of the same pushy sales reps?). When I entered Bob Smith BMW, Hans, one of the sales reps greeted me. Instead of jumping right into asking me what car I was interested in he asked about my day and we talked briefly about the car I had been driving up until then (2004 Honda Civic). This put me a little more at ease since he didn't jump right into a sales pitch. We discussed the features I wanted in a car and we went from there. I test drove a 330i and before we even pulled off the lot he went over just about every feature the car offered. He took the time to explain everything, down to the HUD. This personal attention was what sold me. I had planned on checking out Mercedes the next day, but instead I emailed Hans with the features I wanted in a 330i and he found the car for me that day. I went in the next day and finalized the deal. I'm sure Mercedes would have provided great customer service as well, but with the experience I had at BMW they earned my business without the need to look further. Hans and Lorelie earned my business for BMW and if you need a new car you owe it to yourself to ask for them. They actually CARE that you're happy with the car before you purchase/lease it. They seem to really enjoy what they do and love the cars they sell.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best people work there especially Paul and Carlos

By Padi76 on 7/1/2017 at 8:01 PM. Helped by Paul and Carlos.

I have had friendly and convinient service at service center. They are extremely helpful and polite. I have leased my cars there for the past 20 years and have never regretted. Dealer that is line family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I AM BEYOND IMPRESSED

By WolfieBri on 6/25/2017 at 4:43 AM. Helped by BRIAN AVELAR, MIKE and RUBY.

Ruby and Paul and brian are great! I'm not certain about the negative reviews posted here seems really weird! I've always driven Mercedes Benz and this is my first BMW talk about making me see a whole other level of customer device and maintenance. Let's start with my appointment easy as breathing, I made the appointment online and chose Brian Avelar as my service advisor. He is SO HUMBLE and knowledgeable, from the very start we walked over and through my new used BMW I purchased from another boutique type sakes shop. So, many things when you purchase a used new car are expected to need to be replaced or maintenances done period end of story. However I picked up that bill of a couple grand and it was WELL WORTH IT! The car feels better more smooth. Well anyhow, Brian and the other tech, Michael I believe was his name, went over the car, the coolant was old FLUSH, the power steering, brakes, sensors, OIL CHANGE DUE, alignment, front right and left bushings worn out, machines my rotors differential fluid change, the crankcase vent valve on the cylinder head was leaking fixed that and found oil in the eccentric shaft, 2 days and for a good price. I've never had BENZ walk me through the repairs they just tell you and you have to trust Benz with this BMW dealer and service advisor nothing was left to second guess I saw for myself and I was pleased from start to finish. This dealership doesn't come off as ill advised and desperate. They are informed and classy with an edge on customer service that few can hold a candle to. RUBY was A COMPLETE JOY! I had the best time talking to her she was and us AMAZING like Brian. To bad Yelp doesn't allow for a diamond rating because they would get 5 diamond ratings from me. It's made me rethink the 5 star ratings I've given to other places. I honestly could sit ALL DAY LONG and not be uncomfortable. The waiting room is perfectly fine! Someone said it's small? I'm not sure what they expected? A theme park ride or a connected Starbucks? No it's a car dealer! The best car dealer I've been to and I've had 4 Mercedes Benz and 5 other cars in my life. I chose Brian because he has my name! I know silly but hey the dude is REALLY COOL, honorable and has dignity and is humble. I loved and appreciated that. It's rare. I can't say the same for any other dealer. Yes some come close but not enough. The prices are EXCELLENT! They are FAIR and I appreciate that. I'd rather have it done right in a couple days than to be told to wait someplace else. So I hope the owners read this and Honor Brian Avelar with an award or something really amazing. Paul was sitting at a desk he briefly spoke to me and was kind when I was chatting with Ruby who WAS EVERY BIT as great. The only con was the cashier seemed very busy and in low lighting, mad install very bright lights on the cashier area like the sun shining in on this dealership because they are that GREAT! THANKS EVERYONE! Many blessings!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Courteous and Helpful

By Patou56 on 6/9/2017 at 8:37 PM. Helped by Paul.

Paul and everyone I dealt with there, made my experience a positive one. All are friendly and eager to help. When going in with an appointment, everything goes smoothly, and is well orchestrated. Loved the loaner!

I would recommend this dealer.