Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4  
Friendliness
4.3  
Overall Experience
4  
Price
4  
Quality of Work
4  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience ever.

By Nolantech on 7/3/2019 at 1:06 AM. Helped by Christina Lango.

Obviously they do not want my business. Bob Smith has been the only company that has serviced my vehicle since I bought it in 2011and before now I was very pleased. Before they combined with BMW. they treated you like you mattered. Now unless you want to drop 5k they want nothing to do with you. My vehicle is a 2011 mini Clubman S 50th anniversary edition with less than 50k miles. I brought it in for oil change, the engine light came on and 1 light out. I got a call from the service person Christina L. The engine light was some pressure converter that failed once all checked and it is working perfectly not to worry, quoted $860 but not necessary. Explained I had 2 light out the front quoted $40 and they would replace(they didn't do it and said I refused it) the other light was a backup light they wanted $450 to fix. This didn't make since the bulb is less than $10. I said no. When I got the car a whole list of problems was listed that were never discussed. The paper work showed I refused a cracked belt repair (hello might be dangerous if I didn't repair) no quote given. Seeping valve cover after much engagement got a quote of over $1400. Intake pipe starting to leak I couldn't get a quote. Christina was not available and was to call me the next day to clear up. I never got that phone call. It seems as thou they don't care about the mini service because I am sure it doesn't pull in the income that the BMW repairs do. Very disappointing. I need to find a reliable mini repair shop. I didn't mind spending the extra for going to the dealer but this is really bad.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Andre Warren and the sales team were fantastic.

By KFord7 on 8/17/2017 at 3:07 PM. Helped by Andre.

Andre Warren and the sales team were fantastic. They were knowledgeable, cool, and ultimately helped guide me into the perfect vehicle that fit my needs and budget. I will go back again when my lease is up!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealer and staff very professional and Happy peopl

By DANIEL1 on 8/16/2017 at 3:57 PM. Helped by KENNETH FIRMIN.

Great experience with NON SMITH IT WAS MY FIRST TIME DOING SERVICE TO MY MINI THAT I BOUGHT FROM THEM LAST YEAR THEY EVEN WASH MY CAR I WAS NOT EXPECTING GREAT PLACE TO GO TO ANY TIME.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By MikeB on 8/14/2017 at 1:37 PM. Helped by Josh.

Service Adviser Josh takes good care of me. He's professional, friendly, and trustworthy. I always feel like me and my car are in good hands.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

greeat service!!

By 09050905 on 7/13/2017 at 5:07 AM. Helped by Josh.

Josh was my services adviser. He is very friendly and :took time explaining everything to me .overall the dealer was very clean and staff was friendly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exceptional Car Service Experience- Thank you Kenneth Firmin

By GinaS on 7/8/2017 at 7:45 PM. Helped by Kenneth Firmin.

We drove down from Santa Maria to address a recall item and some basic service on my Mini. Our service advisor, Kenneth Firmin, and his service team were a pleasure to deal with. They were warm and welcoming upon arrival. Ken was very friendly, informative, thorough, honest, and efficient. He quickly checked us in, set us up for the day, and provided with us timely status updates throughout day. Ken even stayed late on Friday to ensure we were taken care of and ready for our drive home. Thank you for the unparalleled customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service with Josh Gates

By James C 8686 on 7/1/2017 at 10:19 PM. Helped by Josh Gates.

Josh Gates was very helpful and provide great service, finished on time. Appointment was easy to make. Very thorough at checking the vehicle for any additional services necessary.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By SherryO on 7/1/2017 at 3:35 PM. Helped by Josh gates.

Josh is amazing!!!I I went 2 times for the same problem and the guy ( without mentioning names) who was helping, who is not working there anymore, kept on giving excuses saying that whatever happening with my car is normal and saying that this is how mini is designed. I was not convinced at all. The 3 rd time I asked to switch to Josh as I see him helping his customers a lot. Josh put the time to understand what I am addressing, send a mechanic with me for a drive to show him what I am talking about. They figured out the problem and fix it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always excellent service w/Josh Gates

By Choppet on 6/30/2017 at 3:04 PM. Helped by Josh Gates.

My service experiences at Bob Smith MINI have been excellent. My most recent experience in June 2017 with Josh Gates, Service Advisor, was no exception. Josh took care of a warranty issue & recommended several others to be covered under same warranty terms upon inspection. Car washed & repairs completed in 1.5 hours. Thanks, Josh

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall on a mini cooper

By picture on 6/24/2017 at 7:06 PM. Helped by Ken Firmin.

I have a 2003 Mini Cooper. The power steering unit went out.I called Bob Smith Mini. I spoke to Ken Firmin he is a service advisor. Ken told me how to go about finding the information i needed for the recall for my mini. I am very happy with the hole team at Bob Smith Mini. I have a small picture frame shop in the valley, customer service is very important in our business. Bob Smith has the one on one with you .Great place if you are looking for that new car or fix an old car that you love. Thanks Ken.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Engine code diagnosis

By feliciaMINcustomer on 6/24/2017 at 7:58 PM. Helped by Josh Gates.

Thanks to Josh I can finally breathe again. I had my engine code on for some time and took it to other local mechanics but none of them seemed to figure out the real issue. I ended up driving from the south bay to Calabasas because of other reviews and hoped for the best solution. The team found the issue and fixed it for a fair price, no up-selling. I wouldn't go anywhere else for the service, this place and Josh specifically gave me a peace of mind I couldn't find elsewhere.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By maryannpbs on 6/23/2017 at 5:58 PM. Helped by Josh Gates.

Josh was great to deal with. He explained everything that the service would cover. Everything was under warranty. This was my first service call and I would say it was a Great Experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Babsi1234 on 6/3/2017 at 2:35 PM. Helped by Josh.

As always, Josh was wonderful... another great service experience! He always has a loaner available and keeps my updated on the process... would highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb exeperience with minimal hassle

By IrishLad on 4/2/2017 at 9:20 PM. Helped by Alexis, Karen, Julia.

I was very impressed with the sales and closure process. Alexis was a tremendous help throughout the deal from the initial test drive, through configuration and walking me through the key features. I would highly recommend contacting Alexis who will provide you a rewarding customer service experience. Karen and Julia who also work out the Calabasas location were also highly professional and courteous. Overall, this was a 5 STAR experience for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

outstanding service

By SeanMcC on 1/19/2017 at 6:10 PM. Helped by Josh Gates, Carlos Valdez.

Bob Smith Mini informed me of warranty protection I was unaware of. Fixed everything at no cost! Terrific customer service! Everyone in the service dept was friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EASIEST CR PURCHASE EVER

By George12345 on 1/13/2017 at 6:44 PM. Helped by Anthony Ly.

IN One day on the phone with Anthony Ly I want and I took Mini Countryman S . Anthony Ly he was very patient and helpful Thanks for your service . Your dealer friend now George:

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

EASIEST CAR PURCHASE EVER!

By LegalValGal on 12/10/2016 at 6:17 AM. Helped by ANTHONY LY.

After waiting many, many months my husband and I went in today and Anthony Ly helped us purchase a 2016 Mini Clubman. He was patient, knowledgeable and so very helpful in getting us into the car without a hitch. We were approached by many dealers and never thought for a moment of going to any of them to make a deal...and what a deal we got! We were amazed at the incredible low monthly payment we were able to get with Anthony's help. Thank you so much again....It was such a pleasure buying this car! EVERYONE should see Anthony at Bob Smith Mini.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Class act

By Alarm clock dude on 12/9/2016 at 9:29 PM. Helped by Ryan Alexis Josh Megan Ann Miguel Joel Robert Andre Justin.

I worked for Bob Smith BMW and Mini for 12 years. I know from the inside that they are a first class operation. Top to bottom. It's a family operation. It doesn't get any better than this. I am happily retired now but consider them family and friends forever you can't go wrong Here.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No Pressure Buying Experience

By chrisserra on 8/6/2014 at 8:48 PM. Helped by Alexis.

I came to Bob Smith MINI with low expectations. My credit wasn't really all that great and I didn't have any money to put down, but I did have a trade-in. The team there was able to find me a reasonable financing plan and get me into the car of my dreams. I've always wanted a MINI and I didn't want my first MINI experience to be nothing but high pressure sales tactics. Fortunately, Alexis was far from pressuring. She let me browse without trying to "upsell" me into something I know I wouldn't be able to afford. I found what I wanted and couldn't be happier with the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Price
5   Quality of Work

Great Experience with a Lease

By christiancardenas on 7/21/2014 at 8:37 PM. Helped by JC Reznikoff.

I was set up with JC Reznikoff at Bob Smith Mini is Calabasas. He made the whole leasing experience very smooth, as this was my first time leasing a vehicle. He explained the whole process very well, and there were no unexpected surprises. JC worked out a great leasing rate with me, and he was very knowledgeable in recommending the right model and year of Mini that would suit my needs. Thank you very much! I would recommend this dealership to anyone!

I would recommend this dealer.