Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.2  
Quality of Work
4.5  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service department

By CB on 7/13/2019 at 4:55 PM. Helped by Mike Burkholder and Nicole.

I cannot recommend Mike Burkholder with Bob Smith Toyota's service dept highly enough. He really takes the time to work with me and explain various maintenance ideas. I trust him fully and I trust the quality of work I receive from his service team. Nicole in the cashier area is fantastic, too.

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Purchase of my Prius

By Prius Owner on 7/1/2019 at 4:10 PM. Helped by Estella.

I had an appointment to purchase my Prius and spent an hour of that time waiting for papers to be printed, and who knows what else I was waiting on. I was given the following misinformation: 1. The phone number for Toyota Financial was wrong. 1. Toyota financial does not do the state registration if you are purchasing the car outright. 2. Toyota Financial is not open 24/7 as I was told. 3. Toyota Financial does not pay the tax, title, etc. if you are paying for the car and not financing it. This has been a frustrating experience. I was led to believe that Toyota would take care of everything and I just had to bring in the check. Not true!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Service

By Dominican Sisters on 6/29/2019 at 3:21 PM. Helped by I worked with Alex..

I called the day before to make an appointment to have my car serviced before heading north to the Bay Area. They were able to fit me in and an hour and half later, my car was serviced and ready to go. Customer service is excellent. Thank you!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Quality of Work

Noise still not fixed

By Worldworld on 6/14/2019 at 3:35 PM. Helped by Irma, Service Mgr.

My car is a 2018 car and have taken my car in 2-3 for the same noise, has not been fixed. Contacted the Sevice Mgr and did not resolve anything. Put me off to another employee, Irma, and she was less helpful, very rude. In a very frustrating situation that no one at Bob Smith is willing to help me with. Irma said “that they can’t have the technicians cont to loose themselves with this problem.” Gee thanks! So now I have to drive my car around with that noise and don’t know if my car can fall apart any second and continue to make monthly payments on it.

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

It was good as usual

By Jswan on 6/10/2019 at 6:38 PM. Helped by Irma, Frank.

I trust this dealership and have done for many years. I have purchased multiple vehicles from them. The service team is exceptional. There is a recent change that I'm not happy with tho. The service appointment system leaves much to be desired. I wish they'd restore it to how it used to be. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brake pads replaced under warranty

By Happy Camper on 6/9/2019 at 3:46 AM. Helped by Frank.

Just under 15,000 miles & the brake pads needed replacing. Frank totally took care of it & got it done under warranty. Bob Smith has our back!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer beware

By CGA on 5/25/2019 at 6:49 PM. Helped by All.

Within one month of purchasing a hybrid highlander and only 1133 miles on the car, the check engine light came on. I took the car in for service today and they were unable to determine the problem. Now I'm driving a loaner and my brand new car is in the shop. The PRIMARY reason for purchasing this new vehicle was to ensure that I would have a reliable car. This has been completely violated and now I feel duped and angry.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No problem attitude every time. I'm a customer for life.

By bn906 on 5/24/2019 at 2:43 AM. Helped by Mike Burkholder and Tod Rainkin in Finance.

Mike in the service department at Bob Smith Toyota in La Crescenta has truly demonstrated the meaning of service while dealing with my tire problem. During the rainy days of the last few months I hit a pot hole on the freeway that destroyed one of my tires and I lost my hubcap. I am currently leasing a car from them. I purchased the Express 5 package for my car and this came in handy for the tire. Mike helped me make that all happen and went above and beyond his normal obligations when it came to the hub cap. I work in service as well and hope that I can do the right thing always when it comes to my clients. I am inspired by Mikes actions. I trust the other guys in service as well that have taken care of me with the smallest concern (like a nail in my tire) and larger issues. Thanks Mike...

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
2   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Epic Fail

By Toyota Owner on 5/2/2019 at 4:34 PM. Helped by Alex, Nicole.

I fully described the problem I am (still) having problems with the electronics of my 90 day old car. I was told it was simply a software issue, that it would take them at least 4 hours to diagnose the problem. Since I did not receive a call. I called 6 hours later. The updated the software but I wasn't half way home when the exact same problem started again (screen shut down then restarts, the radio shuts off and starts randomly, the bluetooth won't connect, the Toyota apps won't work, and so on). I immediately returned the car and was told to unpair the phone and car. Again, I was half way home when the issues started again. They said they would have to contact the manufacturer but it would take them 3-4 days to get an answer! Really!! I bought the car for the features that broke within 90 days. The dealership seems dismissive and unhelpful. The second star is for the support staff in the waiting area. They were exceptionally friendly and helpful with making sure I was comfortable and arranging for me to rent a courtesy car. Thanks you Nicole.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Freindly and Helpful

By Munro on 4/27/2019 at 5:07 PM. Helped by Marcos Sarreal, Rosie Campos.

Not only were they great in getting me in a new vehicle, they also helped me get money back on the service contract of my old vehicle that was totaled. They exceeded my expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had work done on my old Toyota pickup

By superstar on 4/24/2019 at 3:26 PM. Helped by Frank.

Check in was smooth. They did great work at a fair price. I would highly recommend their service department. Also, they had no problem hanging on to my car until I was back in town to pick it up. Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership with great people

By Al on 4/26/2019 at 6:08 PM. Helped by Justin Barnett.

I’ve purchased 3 new cars from Bob Smith Toyota. No need to go anywhere else. Justin Barnett is great to work with and goes the extra mile for you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was efficient and friendly

By Fr Norm on 4/20/2019 at 5:01 AM. Helped by Mike and Frank.

Bob Smith Toyota has employees who are friendly and efficient. They gave a report of what they did and what are some future needs. I am glad to recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WOW Sevice

By SuperAunt on 4/13/2019 at 6:27 PM. Helped by Jesse Barraza.

Have gone to their service center for years for maintenance on my Camry. Just replaced it with a used car bought from Bob Smith and was overwhelmed with the outstanding service. They made a painful process a walk in the park. Never had such a pleasent car buying experience in my life. They have a customer for life.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Superior service

By Lika on 4/7/2019 at 7:01 PM. Helped by Mike Burkholder.

Whenever possible, I request Mike Burkholder as my service advisor. He makes sure my car stays in tip top shape by making sure I know when my next service is and why, provides the best available discounts for my service, and gives me honest advice on what my car needs and when it needs to be done. Because of my exceptional service advisor and the high level of service from the Bob Smith mechanics, my car is running as well as it did when I bought it seven years ago. It's worth it to me to pay a little more and get the quality that I have come to expect from this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By Sam on 4/5/2019 at 5:50 PM. Helped by Mike.

I don't usually use the dealer service department but they were very honest and did not put any pressure on me when I said no.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By Happy driver on 4/5/2019 at 8:24 PM. Helped by Jeff and Frank.

Brought my Camry in for regular service and as usual the appointment time was honored as my Camry was at once moved in to have the work started. Service advisor Jeff was very professional yet friendly. My car was ready in a reasonable length of time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Oneshot1212n on 4/2/2019 at 1:49 AM. Helped by Jaime.

I took my car, a Camry in for repair in order to pass the smog check. My car passed with flying colors and I also was able to get go to the smog test center before they closed during the same day. Thanks for the effort and excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They Make it Easy

By Scodie on 3/13/2019 at 7:32 PM. Helped by Armando.

I normally make an appointment for service and they are always ready to start work when I arrive. For routine maintenance I normally wait in their pleasant waiting room. If the service manager indicates that it will be over an hour, I take advantage of their complimentary ride to and from home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Venza Service

By frostwoman on 3/11/2019 at 10:58 PM. Helped by Armando.

My Venza knows the way here on it own. Great service, always fair and always respectful. I love Bob Smith Toyota! Thank you so much

I would recommend this dealer.