Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.7  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

One of the smoothest car purchase I have ever experienced!

By DC4 on 5/26/2018 at 1:30 AM. Helped by Jay Proto.

As an out of state customer I contacted Bob Thomas Ford and was contacted by their Internet Sales Manager Jay Proto. Jay was extremely attentive and very professional. He informed me of all the cars equipment and we were able to come to what I feel was- good price for the car. I was so impressed that even after we had agreed on a price Jay offered to deliver my car to my home which is ~300 miles away! The deal went extremely well and the car was just as described by Jay. I would recommend Jay to anyone local to the dealership as well as anyone from out of state! Thank you Jay for a stress free professional transaction. Sincerely, Daniel J. Conlan Baldwinsville, New York

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, friendly , great customer service

By Tay124 on 3/31/2018 at 11:56 AM. Helped by Mark Welz.

Mark was so helpful, went in looking at one car and he helped me get what i wanted. Didn’t make me wait, was quick in and out with all the paperwork.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional and personal

By John on 3/29/2018 at 4:50 PM. Helped by Mark Welz.

I was extremely impressed with the professionalism of Mark the salesman I came in for one vehicle which was sold and in a very personal way Mark lead me to a nicer vehicle which I ended up purchasing . Mark made the transition so easy and effortless and he was not pushy at all very calm cool laid-back very impressed that Man needs a bonus .Once again Mark thank you very much I am extremely pleased with your service your professionalism in this beautiful F1 50.I would highly recommend Mark and Bob Thomas Ford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Professional and friendly !

By Hamdenmom on 2/28/2018 at 8:06 PM. Helped by Colby, Tony, George, Roberto, Kyle..

Colby, Tony, Kyle, Roberto and George are an amazing team. Each of them took a lot of time to answer questions, show us different cars and options. They were never pushy and we felt like they really took care of us. The experience was more like visiting friends than buying a car. Can’t say enough good things about the whole staff at Bob Thomas Ford. Thank you !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have a very good experience at Bob Thomas Ford.

By Ali on 2/6/2018 at 1:50 AM. Helped by Tony Oliva.

Tony Oliva is an fine sales man . I enjoyed working with Tony. He is honest and up front sales man who put customer ahead of every thing.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Saleman

By Ford on 2/5/2018 at 10:39 PM. Helped by Tony.

Tony was very helpful explaining everything to my daughter during her search for a Ford Explorer. With a used vehicle you will run into minor issue , Tony has been right on top of these issues. And very helpful getting them resolved. I would recommend my family and friends to stop by Bob Thomas Ford when shopping for a new or used vechicle . I will tell them just to ask for Tony and you won’t leave there disappointed. Thank you Tony.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

the whole process was enjoyable done by an excellent rep..

By Bill0614 on 2/5/2018 at 10:29 PM. Helped by Anthony Oliva.

First I have bought Ford products since 1987. Bob Thomas Ford goes above and beyond in there dealings and makes the whole process quite easy to complete. My sales rep Tony Oliva did an outstanding job and we have already recommended him to all my family and friends,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Macandana on 1/30/2018 at 2:13 PM. Helped by George in Finance.

Tony was a great salesman, no pressure. Very helpful in finding the car we wanted. He was very thorough in explaining all the features on our new Ford. We have used Bob Thomas Ford for all our vehicle needs. We wouldn't use anyone else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Maria on 12/26/2017 at 5:51 PM. Helped by Joe S, and the gentleman who test drove with me.

Tony was a very helpful salesman. He found me exactly what I wanted. He was very patient with me when I couldn’t make my decision between the Jeep and Explorer. He was not pushy at all. I would recommend him to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Genbeth on 12/23/2017 at 1:41 PM. Helped by Joe Capone, George, Tony.

Tony is a extremely nice person who will bend over backwards for the customer. Tony was very thorough with every detail of my new F150. I was treated very respectful, by every sales person at BOB THOMAS FORD.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Tony and Joe were great

By Robert Kirschner on 12/10/2017 at 8:54 PM. Helped by Tony Olivia joe Capone and George the financial guy.

I like bob Thomas ford this is the 3 rd vehicle I have bought from them great experience Tony Joe and George were terrific worked out everything too my satisfaction thank you very much

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Going the Distance

By Mark E on 12/10/2017 at 3:55 AM. Helped by Tony, George, other sales people when Tony was out..

We were real "pains in the..." when it came to comparing the Escape with the Rav 4. In the end, the patience of Tony and the other members of the Thomas team in allowing us to test drive, numerous times, the Escape and answering a thousand detailed questions really helped in our decision. Bob Thomas Ford isn't fancy or slick, but the feeling of family really comes through.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle buying experience

By 2017 Edge Burgandy on 11/29/2017 at 1:57 PM. Helped by Tony Oliva.

We just bought our second car from Bob Thomas and the experience was just as good as the first - exceptional. Tony is terrific to work with and really cares not just about the customer experience but about his customers as people in general. We got the car we wanted and had absolutely no issues with anything. The buying experience was as pleasant as it could be. I would continue buying from Tony and Bob Thomas Ford.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Gentlemen First

By Mustang Guy on 11/27/2017 at 8:16 PM. Helped by Tony Oliva, Joe _______.

I was looking for a particular vehicle and found it at Bob Thomas Ford. From the very first phone call with Tony thru the follow up after the sale, the entire process was honest, above board, and a pleasure where all too often it tends to be just the opposite. If I am ever in the market for another Ford vehicle, Bob Thomas Ford and in particular Tony Oliva will be my first stop as I have dealt with others and this by far has been the most pleasant of all experiences.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They make it happen!

By MBR on 11/26/2017 at 12:03 PM. Helped by Tony, Joe, Colby, George.

From my first email to Joe to Tony O handing me the keys to my new Ford Fusion (2nd from Bob Thomas) it was a great experience. Tony, Joe, Colby, George bent over backwards to get me the car I wanted in the time frame I needed and the price I was willing to pay. They were professional all the way through.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

DREAM FUSION

By CarolE on 11/8/2017 at 7:45 PM. Helped by Tony Oliva, George Clomon, Chris Coleman.

We just got our 2nd Fusion from Bob Thomas Ford and couldn't be happier ! Tony, Chris and George are the reason we keep going back. Tony and George found a way for us to have our dream car for almost the same payment as our old one. We always feel like family and that everyone wants to help you even if they aren't your salesperson which isn't always what happens at dealerships. We will continue to tell everyone about Tony, George, Chris and Bob Thomas Ford ! Thank you all for making us so happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy

By Maggie on 10/23/2017 at 4:21 PM. Helped by Tony Oliva, George and Colby.

The sales person worked diligently to find the car I wanted at a price I could afford. Helped with finding end of year rebates to save even more. Personnel are kind, and pleasant. Dealership offers SNYC classes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman

By mednick t on 10/22/2017 at 12:43 AM. Helped by George and Tony.

Tony really worked hard for me to get the best deal on my van. It was a pleasure to do business with him and all the people at Bob Thomas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New lease

By Sbaldelli1 on 9/16/2017 at 1:48 AM. Helped by Tony Oliva.

I leased a Ford Escape. Tony was very accommodating and helpful. He knew I wanted some new features, but also wanted to keep the cost down. He went out of his way to make sure I got what I wanted. I appreciate the time and effort he put in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tony is Excellent!

By S.Smith on 9/8/2017 at 2:29 PM. Helped by Oliva, Antony.

I was so happy with my experience with Antony Oliva! He was so professional and helpful, a pleasure to work with! I was nervous about leasing a car, I have always owned my cars in the past and Tony explained the whole process and helped put my mind at rest. Thanks Tony I am very happy with my decision, thanks to your help and guidance! Best, S Smith

I would recommend this dealer.