Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.4  
Friendliness
4.3  
Overall Experience
4.2  
Price
4.2  
Quality of Work
4.4  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gold Star Service

By TRUCKGUY on 10/31/2018 at 9:54 PM. Helped by I am embarrassed to not recall the excellent employee's name..

I had an emergency due to the driver's side window unit having failed, which prevented the window from raising and therefore prevented my truck from being secure. I went into my normal dealership without an appointment for the very first time. It didn't matter one iota. I was treated as if I had had an appointment and that I was expected in on that specific morning. The service tech who wrote up my issue could not have been more helpful and professional. The Dealer had the parts in stock and the mechanics repaired my problem in minimal time. I was also informed that I had a credit of $94.00 on my account, which I was not aware of. I waited at the dealership and was in and out in two hours time and a very pleased customer, as usual.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Routine Service

By Simeon33# on 10/18/2018 at 4:22 AM. Helped by Nelson.

My 2012 Focus needed an oil change. It was then determined that the brakes needed to be done. took quite a while, but safe again!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
2   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

Not a good experience: Bob Wondries FORD

By Rene Las Vegas on 9/2/2018 at 3:10 AM. Helped by Edgar.

Not a good experience: Bob Wondries FORD - Selling Person give the buyer “me” wrong information - Supervisor taunt one Detail Information: I drove the way from Las Vegas to Los Angeles (about 4.5h) I asked before if the Internet information is correct? Written answer from the seller was “YES” After the arrival: First misinformation: The vehicle had almost 1000 more miles on the speedometer. Answer from the supervisor: Couple times takes one employee the car for the way home. Mhhh Okay, but 1000 miles more is not couple times. It is a way from L.A. to Las Vegas “4 times”! I need for this miles 18h at driving time (Freeway). I ask friendly for a discount about this more miles. Answer: I give you a full tank…It is enough. Car is cheap enough… We paid for a vehicle over $25,000 in cash! Second misinformation: Previous owner was loud seller a police department in Nevada. Later, I learned that the car was a rental car… Some more information: Chewing gum on the belt, carpet was dirty, no floor mats… The best is, after couple days I received three different e-mail about: We appreciate your feedback!, Please take a minute to tell us how the concerns you identified about your…. I send every time my my concerns and I received zero times a answer. That's why my public statement here. Good luck Bob Wondries Ford with this customer service in the future.

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Nice Place to Buy or Lease a Ford

By Spursphil on 7/5/2018 at 6:45 PM. Helped by Edgar, Mars, and Oscar in sales.

I turned in my Ford Explorer because my lease was nearly up, and wanted to capitalize on any discounts offered in the 4th of July sale. I got the car I wanted for the price I wanted, and it didn't take all day. The sales team were a nice bunch, Edgar, Mars, and Oscar, and worked with me to get the deal done. The new car runs great, but I discovered a few things that were wrong, some paint defect in the back hatch well, and I noticed that one of the headrests had different stitching than all the others. They are going to fix the paint in a few days, and when I bring it in I have to show them the headrest. These are things Ford has to approve ... but in any case you would think that they would check the car properly when it comes from Ford, it took my neighbor to spot the paint issue, and my 13 year old daughter to catch the different headrest. Hopefully they fix it fast so I can drive my new car, they have a collision center that will fix the paint, which I know from past experience to be an excellent place. Their service department is ok but sometimes repairs are never finished when promised and can stretch into the next day or more, even with an appointment your car could sit their all day without being touched. Very nice people, but service needs some help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Martin on 5/3/2018 at 4:47 PM. Helped by Henry.

Great customer experience and a very knowledgeable sales staff I would definitely recommend this dealership to anyone looking for A new vehicle You won’t regret it

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Rude and hostile Service Rep

By David F on 3/20/2018 at 11:17 PM. Helped by Emmanuel Glock.

The one star is for service rep Emmanuel Glock and not a reflection of other reps or mechanics, or the new car sales department from whom I purchased 3 Ford cars in just last year and gave them all 5 stars. I took in a 2017 Explorer on an official recall on CO leak, he said it's not a recall, but a recommendation, finally he backed down after I said I had a CO alarm and it went off. Then he ask if I had brought the car from them, as if he's trying to find some reason not to honor the warranty, (we all know we can go to any Ford dealer for warranty services). All these time displaying a very rude, indifferent, and unwilling attitude. Very bad manner. Very bad experience for me. Ever since Mandy left, whom has been my trusted service rep for last 10 years or so, I have not had one good experience at the service department. I think I'll try other places and buy my next Fords somewhere else, as the repair experience is more important than the purchase to me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got the car I wanted at the price I needed

By DodgerPAGuy on 2/5/2018 at 5:16 PM. Helped by Paul Johnson.

I love my new Ford Focus ST, and I appreciate Paul Johnson and the people at Wondries for helping to make it happen. Paul went out of his way to make sure I got the car I wanted at the price that fit my budget. He went out and traded other dealers for vehicles that would fit the bill for me. Once we found the right vehicle, the leasing process was relatively quick and definitely painless. Thanks Wondries for making it happen for me and my new ride.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 ford fiesta st

By jaimer03 on 8/21/2017 at 4:52 AM. Helped by Dean the sales representative.

Dean was very helpful and knowledgeable. He was patient and has great customer service. Had a great positive buying experience and would highly suggest to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT Customer Service

By EG & EE on 8/11/2017 at 10:44 PM. Helped by Randy.

We recently made our second purchase from Bob Wondries Ford. From Sales to Service, they are a five star company, all the way. We couldn't be happier.

I would recommend this dealer.

Overall Rating

1.8  

5   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Keyless Entry

By Patojo on 7/29/2017 at 8:17 PM. Helped by Edwin.

I bought a $26,000 used 2016 vehicle and they did not provide me a code to unlock it using the keyless entry. I asked them to provide me with one, they said they couldn't do it unless I payed them $40. I would not recommend this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nelson at Wondries was wonderful

By eacano on 7/24/2017 at 3:59 PM. Helped by Nelson.

Nelson gave us great service. He fixed the problem. I suspected a rear wheel bearing but it was just that the tires were worn out. He could have charged me for bearings and I wouldn't have complained, but he didn't and showed truthfulness and integrity. These are values worth more than gold. My hat is off to you sir.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

repair service

By f150 lee on 7/12/2017 at 11:42 PM. Helped by can't remember.

I went in to have a headlight replaced and it was swamped with customers. The service advisor checked me in as fast as possible and got me a ride home. I know he went above and beyond for me as I'm a repeat customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Edwin, our sales person was amazing like always

By FELIPON on 6/19/2017 at 10:34 PM. Helped by EDWIN, AND HENRY.

THIRD CAR I PURCHASE FROM EDWIN. HATE SPENDING HOURS AT DEALERSHIPS... BUT WITH EDWIN EVERYTHING WAS SMOOTH FAST AND EASY . HENRY WAS GREAT AND SERVICE DEPARTMENT AS WELL.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Ford Explorer

By mjf2976 on 6/13/2017 at 2:13 PM. Helped by Eric Tetarutunyan.

I'm very pleased with the purchase and the deal and services Bob Wondries was able to provide. The manager and the salesman were nice, helpful and honest. The dealer even provided tacos, hotdogs, and drinks while we were there. Definitely recommend this dealer.

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

lies and deceiving

By francisco cervantes on 6/6/2017 at 12:54 AM. Helped by robert michael and henry.

biggest mistake going in there thinking it was going to be different .in no circumstance would i recommend or go back to wondries ford. first off i was told i had 5 days to find my own finance co. then the manager says he doesnt remember having that conversation . they couldnt even give me an interest rate at the moment with my credit score at 753 saying i had a late payement at sometime in my credit history . i got financed by my credit union 2 days later and now they wont honor their own managers word on that deal

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific Experience!

By John on 6/2/2017 at 11:14 PM. Helped by Chris Greco, Jose Zamudio.

I received outstanding customer service from General Manager Chris Greco in the purchase of my pre-owned Ford Mustang. I look forward to doing business with the Bob Wondries Team again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car! Great car buying experience!

By Cherie Moreno on 6/1/2017 at 10:28 PM. Helped by Randy Lester and Louis asst mgr.

Randy Lester and Louis were great to work with. No haggling. I gave the monthly amount I was willing to pay and Louis made it happen. I walked in thinking I could only afford a used car and I walked out with a brand new 2017 Ford Focus. Louis included the warranty package and my monthly payment is still lower than I expected....slick salesman...saw an opportunity and took it, and I accepted. These guys were nice, respectful and hard working. Thanks for the no BS. Straight up and honest. I got a new car and a great deal. Thanks Bob Wondries!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCEPTIONALLY PROFESSIONAL AND VERY EFFICIENT!

By Tamia H. on 2/23/2017 at 6:45 PM. Helped by Ben Aguirre.

Ben Aguirre is an awesome service representative who takes care of my car's every needs in a very efficient and professional way so that I have confidence driving my 2014 Ford Explorer in heavy traffic, long distances, around town and even hauling my horse with my horse trailer. Because of the exceptional Service Dept., I purchased my latest Ford Explorer from Wondries Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

LOVE my new Ford and Ford dealership!

By RegularJoan on 2/4/2017 at 2:56 AM. Helped by Mandy on this particular visit.

Wow! Want to go to dealership with smart, capable salespeople and service? I did not feel taken or like someone was "selling" to me. I just got a C-Max Energie and I cannot rave about Nestor and the gang MORE. I felt taken care of in a big way. From the ease of making the deal to learning all about how the car works with hours of instruction (beyond awesome car by the way-- a pleasure to drive), the process was streamlined and enjoyable. And the service department is incredible too. I had a minor hiccup with a faulty charger but it was resolved so quickly and I am so happy. This is the best dealership I've been to and we've tried a bunch. Thank you Bob Wondries Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

buying new car

By Livia tommasini on 12/3/2016 at 10:29 PM. Helped by I worked with Christian and Johnny.

The high quality service here is exceptional! professional assistants, good price, prompt response, transparent pricing, I would highly recommend Bob Wondries Ford, I worked with Christian and Johnny

I would recommend this dealer.