Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service provided by Gerald Jones

By CJ33 on 10/13/2018 at 6:12 PM. Helped by Mike.

Thankyou Gerald Jones Ford Lincoln for always providing my Family and I excellent service on our 2014 Ford Fusion. Our confidence is renewed after every visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!

By KMW888 on 10/12/2018 at 7:05 PM.

Gerald Jones Ford Lincoln has excellent customer service! I had an emergency tire repair. Shannon, in the service department, was very friendly, and able to get my repair done, without having a scheduled appointment. I didn't have to wait very long, and their waiting room is very comfortable and relaxing. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By pward101352 on 10/2/2018 at 4:13 PM.

Arrived early and was greeted immediately. Service was begun quickly and completed in a timely manner. No surprises regarding results of service. Very friendly atmosphere and clean environment.. Results explained in an understandable way.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

I received horrible customer service from the service depart

By Setolbert on 10/1/2018 at 6:22 PM. Helped by Guy.

I was bringing my car in from another Ford dealership for a simple repair. I was lied to and told my car was not covered under warranty and I would have to pay for a Diagnostics along with repairs. The service manager Guy was rude and dismissive to me a woman who was inquiring about getting her car fixed that was still covered under the bumper to bumper warranty. Guy continuously told me that my car was not covered and that they were not going to fix my car. I called Bleakly Ford in Lithia Springs GA and not only did they fix my car the filled my gas tank and and profusely apologized for the actions of the people at Gerald Jones Ford

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

satisfied

By driver frank on 9/26/2018 at 6:16 PM.

informed of problem and was given approximate time of services would be completed. this showed that I was valued as a customer. over all satisfied with everything

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent service

By Melissa on 9/20/2018 at 3:27 AM.

Friendly, knowledgeable, courteous service representative. Shannon Saxon is awesome. I always ask for her when scheduling my vehicle for servicing. Quality of work performed to vehicle is always done to my satisfaction and in a satisfactory time period.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent service

By Wanda on 9/15/2018 at 8:19 PM. Helped by Jennifer.

Was greeted pleasantly by Jennifer and repairs were done in a satisfactory period of time. Felt I could depend on what Jennifer was telling me. I also like the fact that I get a courtesy wash when I bring my car in for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By Ashleigh13 on 9/8/2018 at 5:11 PM.

Friendly, knowledgeable salespeople, John Bowers in particular. This was my first time buying a brand new car and he kept trying until I got the best deal possible. Wonderful buying experience. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Experience

By SkyBlueHunter on 9/1/2018 at 7:09 PM. Helped by My apologies, but I forget the Finance folks names..

William, and none of the staff, was pushy. They gave me a good deal and made the transaction easy. It was actually a pleasurable experience, which I usually don’t associate with car dealerships.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Service Group

By Harold1973 on 8/19/2018 at 8:13 PM.

Gerald Jones Service teams awesome. In particular, Shannon Saxon is an outstanding service representative for the company and I hope they realize what a valuable and talented asset they have.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Service!

By Susan on 8/18/2018 at 12:10 AM. Helped by Joe.

OMG! I can not believe that I was a car dealer/service area. I am in town for a Real Estate class and my check engine light came on. Having a 7 hour trip ahead of us, we did not want to risk been something serious. After taking the car to a auto parts store for a diagnostics, and the results were... consult your owner’s manual, we took my FORD FUSION to the Ford Dealership. After explaining what was wrong and how we were from Florida, Joe toke good care of us and was able to fix the car on the same day. While waiting for our courtesy driver, we made conversation with one of the salesman, who was very surprised that they were going to service our car, saying he knew that the shop is so busy that they have a 2 week wait for services. I want to say thank you to Joe and to the mechanics at Gerald Jones Ford. I have taking my car many times to my local Ford Dealer and never, never was treated so well by someone that knew that he will probably never have my business again, and that made no difference. Thank you and keep up the awesome job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service Oriented Team

By Lori R. on 8/6/2018 at 3:32 PM. Helped by Jennifer (I'm sorry, I don't know her last name).

I made similar notes on the valet survey but to reiterate, both the valet and service coordinator were excellent. Although the problem with my car could not be "recreated" (it is an intermittent air conditioning problem), Jennifer, my service contact, made EVERY effort to try any avenue to recreate it. Even though the problem could not be recreated and therefore was not fixed, the whole service experience - from Bobby the valet service driver to Jennifer the service coordinator - was very professional and helpful. Nice touch to have my car detailed before it was returned - I really appreciated that! Thank you very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another satisfied customer

By Girlcar/73 on 8/2/2018 at 2:56 AM.

I have has many excellent purchasing experiences with Gerald Jones dealership. Personnel is friendly,professional and welcoming. Service department is super. Shannon does very good job scheduling.Handles my vechicle with care. Thanks for patience while I decided which car to buy. Antonio Dunn was able to locate vehicle to my liking from another Lincoln dealership. Drove MKX off lot within two days.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By diamonds on 7/29/2018 at 9:05 AM. Helped by Mike Brown.

Perfect. Complete. Thanks to Shannon, Bobby Mixon and Mike Brown. Very Fast. Loved the nice car wash when service was completed. Soft drinks in lounge would be nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and great people!

By tmmiller on 7/26/2018 at 1:03 PM.

They worked with me to get exactly what I wanted for the price I wanted to pay! Awesome sales, service and parts staff! Will return again!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive!

By Joy7 on 7/14/2018 at 7:59 PM.

"'This was a excellent experience while I waited to have my automobile serviced .Everyone I met was courteous and any questions I had were answered quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greatest Experience Ever

By Tosha9790 on 7/14/2018 at 4:42 AM. Helped by Montavious is excellent.

Montavious our sales consultant was very helpful, clear, patient and nice. I would recommend him any day. Amazing Salesman. He was very detailed and didnt lack at all. I think he deserves a raise for great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience, ever

By Stang02 on 7/5/2018 at 10:00 PM. Helped by Terence Campbell.

Terence Campbell helped create the best buying experience, ever. His professionalism and honesty in assisting us with our purchase far exceeded standards. We never felt pressured or like we were being misled. The wonderful experience began at the door and continued through the end of purchase with Markelly in financing. We traded in a vehicle and also felt that we were given an awesome appraisal. Hats off there as well. We will definitely chose Gerald Jones Ford for our next purchase, and refer family and friends...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle - no pressure - no problems

By michael105 on 7/3/2018 at 9:07 PM. Helped by Terrence.

No hassle, no bureaucracy - negotiation was done in 30 seconds. Paperwork was done quickly. I walked in, bought the vehicle I wanted, and I walked out. Loved the no hassle and no pressure experience. Finance rep was courteous and fast. Sales rep was courteous and fast. Seriously - this was the best buying experience I've had to date (and I've purchased over 15 cars).

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
3   Friendliness
4   Overall Experience
1   Price
5   Quality of Work

Overall experience

By BillW on 6/28/2018 at 3:02 PM.

The service write was good at explaining the problem prior to starting the work and after the work was completed. I questioned the price of the part and the service writer gave me the part number. I could easily locate the part on several sites, including another Ford Dealership. Gerald Jones charged $347 for the part, but I could find the part starting at $164 as the lowest to $249. The $249 was a Ford Dealer’s price. When I talked with the Service writer, he said we needed to talk to the parts department. We talked with them and shared the pricing from 3 different places, including Ford, they simply said it was a supply and demand issue. There was no consideration in adjusting the price.

I would recommend this dealer.